Costco
reviews and complaints

I recently bought a Phillips Airfloss.
The package is labeled as a two pack.
However when I opened the box, the was only one charger. I was expecting to be able to split the package with another person. It is priced $120 which is a good price for two and a bad price for one. There appears to be no way to order a second charger. If there was it would likely be too expensive.

Arrange for a second charger to be made available at a reasonable price. $10.

A month prior to grandson's wedding I ordered the wedding flowers from COSTCO. The week before I was assured all were enroute but that wasn't true. 1/3 if the flowers (naturally the bride's favorites) didn't arrive on time and were sent out late by Costco's employee (vendor) according to FEDEX records. I had Costco trying to chase them down for two days which they should have done for good service regardless. I had to leave for the remote wedding site two days early to do ALL flowers & decor (no cell reception but gave them phone # of resort) asking for a courier to deliver them to the well known location. After much email/phone calls and panic for me, they called to say they would be delivered. Didn't happen! Huge disappointment, tears and tons of reconnoitering and working two days AND nights to compensate for their error, missing all familiy activities. A hard nosed employee apologized after the wedding saying the vendor would refund my money (they'd have to anyway because I never received the flowers!) and send me $50. BIG DEAL! I told him that was totally unacceptable restitution for the extra time, work, emotional stress and spoiled look of flower arrangements we endured. I expected him to refund all my money or at the very least send a substantial gift cert comparable to what their screwup caused me and friends who had to regroup to deal with THEIR failure. I know it wasn't intentional but wedding flowers are too touchy an order to screw up on even once so if you can't deliver, get out of the business. I asked the man to reconsider but he was adamant that was ALL they would do so I have no choice but to warn and badmouth COSTCO to anyone I know planning events and have already started reporting their lack of responsibility and arrogance (I did not order from the vendor, I ordered from COSTCO who's ultimately responsible for the problem and should make it right!) on every complaint oriented website which I'll continue PLUS writing to the CEO's of COSTCO when I return from my trip. I've been well known in three counties here for 6 generations and they'll lose many future weddings, etc. Their attitude was like they're Bigshots and this little guy isn't a threat. I'm also going to cancel my membership if they don't offer something more equitable.

I was so pissed off about this tonight that I wanted to cut up my Costco card. I bought two pairs of Bridgeport flannel lounge pants in a pack that has two pairs in it. They are XL. I wore one pair and really liked them. Then when I went to put on the second pair they didn't fit. I realized then that someone must have switched out that pair and replaced it with a size medium. So I went back to Costco to get a replacement pair.

First they told me that I had to go to the bin and find a replacement two pack and buy it and then they would take one pair out and reimburse me for it. I spent about 15 minutes going through them only to find that there were no XL left. I went back to the refund area and was told that I had only two options. One is that I could bring back the other pair that I like and have been wearing and have washed twice already, or keep both pairs-which really means that I would be end up paying double for my one pair. So if I bring back the pair that I have that I am happy with of course they will just throw it in the garbage. If I don't then I am paying double for them. That is so stupid! I asked why they couldn't just refund me half of what the two pairs cost so I would still be paying for one instead of throwing a pair in the garbage that I really like. Like I said, what a very stupid way of dealing with this.

Bought a leather recliner set online from Costco. Nearly $4000.00 tax in. Couch, love seat and chair. It took over a month to arrive and fell apart in matter of weeks. It stopped reclinng (rather it would recline, but would not go back to sitting position on three of the four recliners), wood fell off under recliner mechanism, legs peeled. thin wood under arms cracked and on and on. Took a while to get it and then when I called to return it they said no, I was outside of the year to return, (but for the legthy shpping time I would have been inside the timeframe) would not give me name of maunfacturer to make my own pitch. The policy is complete satisfaction on furniture and I was not satisfied. I drafted a statement of claim ready to sue, and decided to take it into the retailer, even thougt i did not buy from them. . Thank-fully they took it back. Poorly made Chinese furniture; be careful.

We bought a vitamin with a coupon, but the cashier forgot to scan it, so we paid the full price. We spotted it and asked for correction. But he apologized and told us to go see the "Account Payable/Merchandise pickup" guy in the back (which is separate from Customer Service) and get the money. He said that might be easier. We had a cashback check from Costco to cash in so needed to see the guy anyway, so just proceeded to the Costco employee in the back. In the back, he seemed busy, there were 3-4 people before us. When it was our turn, we my wife explained to him what had happened, the guy yelled at us saying "did you present the coupon? You should have presented it to the cashier..." Our answer was of course, "yes we did present it to the cashier" but he pretended not to hear that and repeated that couple more times, with his tone and volume increasing each time. OK, what did we do wrong? Do we have to put up with this? But here's more: I was about 5-6 feet away from the line, entertaining our restless toddler, and my wife needed the AMEX membership card from me for the transaction. So I went back to the line and gave my card to him. He got the card from me, turned away his head from me toward the computer screen, processed the refund, handed the card back to me without turning his head. I was reluctant to grab it back without him looking, and he was shaking his hand and yelled at me "here's your card back" still without turning his head to me. Hmm... But I had one more thing to do---cashing the cashback check. So I gave it to him and asked him to process it. He was angry... He yelled "No I can't do this. People are waiting. You should go back to the end of the line." WTF? Was he thinking that I cut in the line? We got in the line properly and while we waited I was 5-6 feet away from the line and got back to it. On what ground was he accusing me of a line-cutter, he was beginning the refund transaction with my wife anyway? It doesn't make sense. While I was trying to figure out what to say, he might have realized he was wrong to accuse me of a line cutter, so he changed his argument and said "When you had two things to take care of you should've shown both of them to me in the first place..." but he didn't change his rude tone, he was constantly in the "yelling" mode. I said slowly and clearly, "Can you help or not?" Instead of answering, he was talking on the radio, saying that there's long line and asking for help, being jiberrish but still loud---probably this time he wasn't talking TO ME directly, but he was showing that frustration TO ME clearly, because I asked him if he could help me or not but instead answering me he was talking this on the radio. A couple minutes later, someone came to help him, saying "next in line please, " suddenly this guy snatched the check from my hand (rude, rude, rude) without saying anything and gave me the cash.

Have we done anything wrong? For whatever reasons he was frustrated and angry about something that I had nothing to do with. The way he treated me would be like an arrogant government employee treating those poor people on food stamps. Maybe... if this happened in places like Walmart, I might understand, but I cannot believe that workers of a membership place with most members being so-called middle-class have such arrogant attitude toward customers.

You think I was in bad luck to have this experience? The problem is, this is not the first time. I have had this similar instance before. I am not a guy that demands unreasonable request or insists our of policy. If there is something I also did wrong, then I might understand, but it was same at that time...there was nothing we did wrong. Last time I immediately asked see a manager and calmly explained what had happened and he listened and told me he would rectify the situation. But apparently it repeats.

From almost 10 years of shopping experience at Costco stores around the country (we have lived in several states and are frequent traveler), customer service at mostly Costco stores are good to excellent, but this Columbus location is uniquely bad.

I have bad experience from Costco today, my son call me he at work, he asked me if I can return to Cosco the water melon that he purchased
yesterday because it is ratten, he told me to take the receipt in his drawer and also his Costco card that I might need. I went to return the melon, my sister is with me, we wait in the return counter, no one assist us for 15 minutes, until a black woman a Costco
employee asked what I want, I showed her the ratten melon to return. The black woman ask the receipt and Costco card also my identification then
she said that it is a violation of Costco rules that my son allow me to use his card. I told her I am not using the card I merely have it to return
the ratten melon that he purchased yesterday because my son is at work. The black woman gave the refund and confiscated the card and her mood is rude, she is discorteous. Costco should realized that their buseness survival is depending on us and they should appreciate because
we are buying their merchandise, they should not treated the people bad. There are many stores arround to shop I will tell my son not to shop in Costco anymore, Costco is a bad place for shopping.

As a consumer, I spend over 10k a year at Costco. Today I was at the Perimeter Costco in Atlanta and went to get a cup of softserve frozen yougart and asked for a squirt of chocolate in the cup. The cashier refused, even though one little squirt would only cost 2 cents which I was willing to pay for. They really need to improve their customer service and not forget without the consumer they would no longer be in business. I’m beginning to hate going to Costco and considering not renewing my membership since Sams Club seems to appreciate their customers more.

From some time ago don’t know when maybe 1 year or so…. The Kirkland’s bathroom tissues are easily torn apart when you clean after your doing #1. I wish the Costco board members including the president try it and see what would happen. Their hands (right or left or both) will get messy and smelly with their own dongs! What has happened to the quality products for daily use! They your recall all Kirkland tissues and also refund for the ones they have sold so far! Shame on you – Costco/Kirkland! I would never and ever buy those cheap tissues from Costco anymore.

That incident alone, I feel how greedy the Costco has become! Never buy the Kirkland made Costco’s bathroom tissues. Please spread the words.

Not sure if I sent my email to the right place or not...but I'm writing again because I am so pissed off! This is the second time in a matter of months that this has happened to me. I wrote a few months ago about a box of Special K Vanilla Almond cereal that my husband picked up for me as I was trying to start eating healthy, starting with breakfast. THAT backfired on me because I found hair in my brand new box of cereal! This time, I found a hair that is NOT mine again! But it's in a brand new bag of stir fry veggies...here's the info, I know the drill Kirkland Special Blend of Frozen Vegetables, Stir Fry Blend...Item # 25533...Sell by May 24 2012...5| [protected] *...UPC # [protected] 8 I am sick of this...I wasted a whole bag of prawns on this stir fry...makes me sick to my stomach! Last time with the cereal I never kepted the hair, but this time I did and I'm mailing it to you to prove what I found! I am seriously considering cancelling my Costco membership and going to shop locally here in Penticton...also considering posting this to Facebook to see if anyone else experience this! SHAME on Costco for having such shabby food products...excuse me while I throw my entire meal in the garbage...AGAIN! Watch your mail for the hair I found...definately NOT mine! GRRRRRRRRRRRRRR! Verrrrrryyy unhappy customer that really won't hesitate to share this story with anyone that will listen...I'm actually vibrating I'm sooooooo MAD AND DISGUSTED!

I ordered a Dell desktop computer on 10/30 from Costco and after 25 days and shipping only one of the two monitors included in the order they let me know i cannot have my order till Dec 8th. They simply say if this is unacceptable go ahead and cancel your order. Worst member service ever. I am switching to Sam's club when this useless membership expires.

First, I still think costco is top notch and I know they will refund my money no questions asked if I so choose.
We bought on july 2011 from costco a king size bedroom set made by samson international of north carolina (their wbsite does not work). I bought six large pieces. Ok, first the fumes were beyond horrible, which scares the hell out of me since they were made in china. Remember tainted drywall, tainted dog treats, and tainted baby formula. I've had the bedroom windows open as much as I can in july to hopefully air out the room. There is absolutely no reason for this, it would never happen with an american bedroom furniture manufacturer. Second, had to take back the first large dresser because there was a big chunk out of the top left corner (in full sight). They put their chinese sticker of quality control on it anyway. Costco let me return it no problem. Now, then the dresser that replaced it has three large cosmetic flaws on the front. Mostly I am disappointed in costco for trying to get higher margins by contracting a chinese furniture co., why couldn't they get an american co.in n. C. And charge a $100 more. I am still debating hauling it all back and go shopping for an american made set.
Costco used to have way more american made goods, now their doing just like wal-mart did and buy the cheapest-meaning china china china. I am also mad at myself for not noticing the made in china on the box. I have severe low back pain, and getting it all in the house with my son was a about all I can take. Please beware of any chinese made furniture. I think the fumes are dangerous. Their quality control is a pathetic joke. Remember do not buy any samson international furniture 'ever".

I was called the day before a Costco store wanted to interview by a brash and rude "manager". I agreed to interview at 3:15 on a Friday in the Burbank location. Upon arriving, I checked in with the managers on the floor and was directed to the break room. I was there for an hour waiting to be interviewed, continually telling the managers on the floor that I was STILL THERE, and they were interviewing people who came in AFTER me. Finally someone came and told me that they tried to reach me on the phone and I didn't answer; not bothering to realize they were calling my HOME phone and obviously I can't answer my HOME phone when I'm going to an interview. They said they were backed up and that I would have to come back the following week. Then I get a letter from that store stating the position was filled. I will probably never waste my time again applying to Costco. You wasted my time, my gas, and you jerked me around for over an hour when I could have been at another interview.

Is it wrong that I created this account just to complain about Costco? I've been a member for several years and have never been treated as poorly as I was treated on my recent visit. I was meeting my mom who was already in the store. I had forgotten my phone and my wallet somehow, so I explained to the guy at the door I was meeting my mother in produce and forgot my membership, but she has hers. He told me I needed to have her meet me up front or get a guest pass. I tried to explain that without a wallet I couldn't get a guest pass and without a phone I couldn't call her, but he talked over top of me and became very rude. So there mom was, somewhere in the back, and here I was standing up front no longer in any mood to calmly explain anything. He was incredibly rude! I move to the ridiculous line at customer service to see if they would page my other and all the while, the jerk at the door kept giving me dirty looks. I finally became so upset that I left, drove home, grabbed my wallet and came back... just so I could shove my membership in his face. Angry. Angry. Angry. I understand policy, but you don't need to be nasty and you can certainly make occasional exceptions. I had even told him I could get my mother and bring her to him, he would have none of it.

I ordered a 46 inch HDTV from Costco.com on Feb 14, 2010. Delivery time was to be 7 to 10 days. My credit card was charged immediately upon ordering. Costco chose CEVA (Eagle Logistics) to be the delivery provider. There was no tracking number and no instructions on how to obtain a delivery date. I emailed Costco.com and was informed that CEVA would contact me. but I could call them if I wanted more info. After 10 business days and not hearing from CEVA, I called. An employee had me on hold for about 15 minutes and then said she would have to call me back. There was no call back. I tried calling again on day 13 and got put into someone's voicemail. Again, CEVA did not return my call. I contacted Costco and was informed the CEVA had lost the TV and had no clue where it was. Costco asked me if I wanted them to ship another TV.

I chose not to accept another shipment because:

1. Costco lowered the price, but I never got the credit for the lower price.

2. The same TV is available elsewhere for $101 less than Costco. The store is local (Costco is 2 hours away) and I could get the TV immediately and not have to deal with CEVA again.

Costco agreed to cancel the order and refund my money - BUT I would have to wait up to 10 days for a credit (? - Costco can charge my credit card immediately, but needs 10 day to issue a refund ?)

Costco then shipped another TV to me, despite my telling them I did not want it. Upon contacting them again, I was told to refuse the delivery (if CEVA can actually keep track of the item this time)

COSTCO need to find a shipper who can actually track deliveries - the inability to track in this age of computers is unacceptable.

COSTCO need to provide faster refunds when they or their subcontractors are at fault. While I could go down the street and get the same TV immediately, I will not go until I see the credit post to my account. I have to wait 5 more days before my credit card company will allow me to dispute the charge.

This incident at COSTCO is the first negative experience I've had in 7 years of buying from COSTCO. I will no longer order online from them.

I have been an Executive Member with Costco for years, and many years ago I had an American Express account with them that I had cancelled after only two months; no yearly fees but the insurance costs for any outstanding balance was enormous. So I officially closed the American Express account (seven years ago). But recently, with my 2% rewards bonus, came a notice that said, “On March 1, Costco Wholesale will automatically renew your membership on the credit card account noted in our records.” HOLY DOO DOO !

This sentence was slipped-in the middle of a paragraph thanking me etc etc; I wasn’t even going to read the note attached to my 2% reward coupon. This has to be illegal ! I phoned Costco complaints department and they informed me that I could phone back in a couple of days and cancell it then, but that there were already charges on my account for them having re-instating my American Express account. My GOD what is this world coming to?

Do not accept a job from costcos, you will be out of a job. A bunch of liers and inbred spackers

Can you find the deals? Where's the savings? Lets see. I have been a member since, 1993. I have noticed prices going up and portions going down. Price of gas come on..same as gas stations. So, why am I paying them membership of 50-100 a year. If business is so good. Why rip us off. Where are the deals? I am finding the deals at local grocery stores not here at costco anymore. I say stop going. Maybe then will they listen. We pay to save not get riped-off!

One Sunday after purchasing two items we were trying to leave the store but there was an exit line of more than 25 other suckers.when we tried to go around, the door moniter grabbed the receipt from my wife and ordered her to the end of the line, and would not return the receipt. After about ten minutes of arguing she tore the receipt and threw it on the floor. We left the store never to return again. Now we have no more membership dues, its the best. Why pay a membership fee to be treated like crap.Now we only shop at stores without membership fees.

In all our years of shopping in costco, my company, (buys dozens of oatmeal cookies and chocolate cookies per day) friends, relatives have rarely complained. Once in a while a product will be taken off the market and we live with it. This time around, for some ungodly reason, the bakery has decided to discontinue making oatmeal cookies? WHY? And surprisingly would prefer to keep other cookies and ridiculously out of control, over the top, 1000 calorie a slice chocolate cake in stock. SERIOUSLY! We have not been able to get an explanation from anyone yet. Costco customer service were not even aware when I went up to ask why.

We purchased a battery on 06/24/11 on 07/09/11. I was picking up my partner who had just had surgery from the hospital, well the car jerked then went dead in the middle of the street. It was about 110 degrees outside I myself had just had spinal surgery too. I try to get someone to help to push the car into a parking space but ended up doing it all by myself.I then contacted the hospital operator who sent a Security guard out to help me jump start my car. The battery wouldn't hold a charge so we removed the top covers and notice that the cells where exposed and added water to the battery, the car started but everytime I would let my foot off the gas it would go dead. I manage to make it back home since I only live less then 10 minutes away, running two lights and not stopping at the stop sign. after changing cars picking up my partner we headed over to Costco to get the battery replace. I thought it would be simple I should of known better. Costco offer to exchange the battery with a different one, we checked the fluid levels and to my amazement the cells where exposed too. We decided to go next door to Sears and get a DieHard. I asked that they refund our monies now and expected some type of compensation for our trouble but Costco states no damge to our car = no compensation even thought we spent gas, 3 hours of time, had to remove the battery and get all sweaty for what. Remember my partner had just been release from the hospital for surgery and myself just 2 days out for spinal surgery, Costco blames the battery maker. As far as my family Costco are just crooks and my monies will be going else where. It just amazing that Costco thinks its ok to put their customers threw all this.

I bought some GEF Flooring (Bamboo) from Costco. The flooring arrived here in Vancouver in damaged boxes. I contacted the manufacturer via email, no response. I called and they gave me the run around for a few months. They finally sent me the flooring but charged me for shipping...I installed remaining the flooring it cracked over the past 2 months. Tried to contact them again and they told me to go through their other online company floortarget.com? What the hell does that have to do with anything? The main company has 3 names, supexbond, mga group canada and golden elite wood floors. Probably to hide behind many aliases in order to avoid fixing a claim. I have consulted an attorney regarding my disastrous floors and the manufacturers negligence to acknowledge the problem. Stay away from this bloody crap!