Costa Coffee
reviews and complaints

On Wednesday 15th May @ 1.30pm I was taken into my sons chosen place to have a drink and snack. We ordered 3 cream scones & 2 caramel slices (teas) Large coffee, small milky coffeee. & hot water. The assistant check the scone on display and looked for others, she asked for help from someone out of the kitchen to find them. The lady showed her and after a few seconds discussing the scone on display she presented us with it as well as our order. I checked each scone because I was not happy with what had happened. The scone on display which was served to us was rock hard I told the assistant I wanted a new scone as this was stale, she just picked it up and threw it in the bin and replaced it. No apology or anything. I was not happy about this. It makes me wonder what other things do they serve that is out of date.

I am disabled and rarely get to go out but my wife takes me twice a week into town so im not stuck in the house all day and we go for a coffee and not only is there an atmosphere between staff e.g slamming about.slagging off and generallt being rude to1 staff member which i dont wish to say who incase they find out and gang up more on her.i have been asked very rudely "how can i afford to go in twice a week when she works and she could.nt afford to.i was very offended by this and would like some kind of chastisement being put into place please as this is unacceptable.if you could let me know what happens with this complaint it would be much apprieciated.many thanks chris

We went to costa coffee at Yorkshire outlet on 27 November 2012. My mate love the hot chocolate there much. She never want to have any of hot chocolate from any where else thn Costa. Unfortunately, we went there and the guy who served us was very rude in manner and he seem like so so races. Firstly we thought, it was not.But what happen is, my mate order her drink and before she pay..she told the guy, "please do me a nice hot chocolate yah". Cos she was specially come justt for enjoying costa drink and she was a right supportive customer of costa. But tht guy asking my mate, where she from. She told him From edenthopre. And he said to my mate, u should go back there to find some where else there tht u think they should make u nice coffee...This was so rude. We didn't said anything rude to him..Just only want to make sure they will do her a nice hot chocolate. Anyways, my mate still order it and myself order a cappuccino instead. We went to sit down. My mate drink her hot chocolate but she feel was not right..Cos it was not hot. I try my one, cappuccino...tht was hot hot.. Thn I went to the counter and I asked one of the female staff. She called Katie. She was so lovely and kind. I justt asking her whether she can warm the hot chocolate up for me. But she do the new one for me instead. But tht guy(male staff) come Thur and asked Katie, what i want. I know I am Chinese but I am BBC here. So unpolited of him...saying that we been sitting there for 15min ..tht why our drink should cold. But we just been there not more thn 10min. The cappuccino I have was nice and hot .Thn i asked him ..if u don't believed its, just tasted my cappuccino. If tht hot..that mean urs problem. Anyways, the was he staring at me and the was he said ..was so rude and i feel i being race cos I am Chinese not English? I know its sound abit rude here. But why i have to paid for being like mentally abuse and races?For making sure I am wrong. I saw him grate every tables that same skin colour with him . But when he walk toward my tables..he being so rude on the way he looking as us. We feel really uncomfortable. My mate ask one of the staff to have a chat with the manager on duty. The staff, I think his called Brad was so polite and nice. He apologised for him that he shouldn't have to . And he try to solve the problem. But however, why they have to employ a person, who never know how to respect they customer. I think the rude guys called James or? Really cant see his name taped. But i think when ask Katie or Brad who on duty that day, I think they might know who I might be mentioned about. We r living together in same country even though different culture but we r British. Status was same . Why just because me and my mate was different skin colour from him..That we being treat like tht. We wont be going to that place anymore!So so disappointed on the services that I get there. One of the staff was rude will spoilt the entire services of the shops.

Since I started University in Newcastle I have been regularly visiting the Costa on Northumberland Street and every time I have been there I have walked in to be welcomed by tables covered in trays, cups, spills etc... And not only this, but there was no-one actually on-task clearing the tables. Now, on a rare occasion I could understand this but this has been the case on multiple occasions - clearly someone is not allocating the task of clearing up to a member of staff. Today I even cleared my own table because the only seats in the shop that were available were piled up high of rubbish and dirty plates and cups etc...

One other thing I have to add is why on earth do Costa continue to serve customers past the bar itself. In the store on Northumberland Street in Newcastle that I visit the queue was once out the door, staff seemed to be struggling with the amount of orders coming in and customers were confused by who had been served, who had paid and where their food and drinks were. Frankly, this makes no sense as I would rather wait in the queue, get my items quicker and have a table to sit at!

im a regular costomer at costa coffee but it was the first time i had been in to the shop in bridgnorth as i usally go to the costas in wolverhampton. it was on the 21st of sept this year i had got feed up of waiting to be served as the staff didnt seem to be in a rush to serve anyone i turned to walk out of the shop took a few steps and slipped on the floor i landed quite badly on my right side and had to be helped up by i eldrly ladie and a middli aged man i was very shook up they both said that floor was slippy no staff came to help they just carried on serving! i was very imbarrassed and just wanted to go home. i already suffer with a rupptured disc in my neck and this fall has not helped it! i should have made a complaint there and then but no members of staff came to help and i cannot find anyway of getting intouch with costas head office! but also to my shock and dissmay i went to the same shop on the 29th sept and i was sat with my son and another lady slipped in the same place infact it clear there is a problem with the floor as there are black skid marks on the floor a few people including myself helped the lady and she didnt want a fuss she said she was fine i told her i had slipped in the same place a week bofore but she said she didnt want a fuss! i returned to our coffee with my son and i could'nt belive what i saw i member of staff carried 2 bags of rubbish through the coffee shop they were dripping with milk out of the bottom of the bag on to the floor he didnt even notice i did draw it to his attention when he returned to the shop he said he would clean up he seemed i bit annoyed that i had drew it to his attention, we sat for a further 10mins and finished our coffee the member of staff never returned to clean it up. i find the staff in costa coffee bridgnorth a bit rude and unintersed in customer serve and health and saftey! and the head office impossible to contact!

I went into Costa on the 26th June and ordered my usual mocha cooler, I found that it was very rushed and lumpy and tasted like milk.
this was not to the normal standard and i was very disappointed. I was in a rush so i didn't have the time to go back into Costa. to be honest i shouldn't have to.

Rude staff who refused to give water to two guide dog puppies in training as apparantly have nothing to put it in. Please note in hampton hill they leave a water bowl outside, this is so rude plus the milk in the coffee was sour, and we had to go and get another coffee

To whom it may concern,
Whiles i was in one of your store a member of staff tried to hit me, after i had just got a drink.
The store i was in was a service station on the m40 the adress is Northamton Road, Ardley, Nr Bicester, Oxon.
What i would like to know is why this member of staff tried to hit me, however i did manage to get his name whiles asking him why he tried to hit me but he just walked off
his name was Justin this happen on the morning of the 05-03-2012 i look forward to hearing back from you.

Many thanks

Robert day

My email adress is [protected]@hotmail.co.uk

My son and myself stopped at the A1 Extra Peterborough this afternoon for a break. We ordered one normal coffee and one blackcurrant tea and a chocolate twister, I was told there were no herbal teas available and so had the breakfast blend.. The drink was served in paper cups as we were told no clean cups available. The service was couldn't care less attitude, the tea was disgusting. I object to this when you are sitting in AND paying extra for that privilege and then made to drink out of take out paper cups. I did notice that the lady and gentleman on the table next to us had proper cups and latte glasses. To be charged nearly £7 for this pleasure is unacceptable.

i am a regular customer of costa coffee in agra since last couple of years...n despite asking regularly about bills after having coffee ...i never get bills for my coffee ...the people who used to work at costa have started their own coffee shops n they r still working there...so just wanted u people to make a note of that and take a strict action on the same...

from John kate
reply-to [protected]@hotmail.com
date Mon, Jul 6, 2009
subject Job offer

Hello,

I am the Employment Manager of Costa Coffee, a quality coffee company based in the United Kingdom. the company has been setup in Lambeth, London since 1971, supplying all local caterers, major Italian and American coffee shops and around the world, with an exciting coffee, slow-roasted the Italian way.

People couldn't get enough of it and by 1978 the first Costa espresso bar opened in Vauxhall Bridge Road in London. To this day we still use the same method ofslow-roasting our coffee beans, serving the brothers 'authentic blend of 6 Arabica beans to 1 Robusta in 500 coffee shops all over the world.

You can check out our website at:http://www.costa.co.uk

We are looking for a representative in the United States and Canada who will be working for the company as a Part-Time Representative/Bookkeeper and we'll be willing to pay every week, of course it wouldn't affect your present state of work because you may do it as a PART- TIME work, all we need is just someone who would help us receive payments from our customers in the states.

It wouldn't cost you any amount; you are to receive payments which will be mailed to you by post from my business partners. If you are interested, please fill up the form below and get back to me as soon as possible.

COSTA COFFEE APPLICATION FORM FULL NAME: ADDRESS: CITY: STATE: ZIP CODE: COUNTRY: PHONE NUMBER (S): GENDER: MARITAL STATUS: AGE: NATIONALITY:

Regards, Costa Coffee,
Exporters of Quality Coffee. Email:[protected]@hotmail.com

I was in costa on the 11/6/10 at around 5pm had a soya latte with hazelnut flavouring the same as normal but after drinkin it 5 mins later i got a bad after taste off coffee and just started throwing up and couldnt stop! after i got all the coffee out of my system i was fine again, i think the soya milk or flavouring must of been off and i will never ever drink costa coffee again...

On the 11/12/2009 we visted Costa Coffee Terminal 1 Heathrow aiport at about 3am in the morning. We were told the store was not open till 3.30am and could not sit down and wait. We purchased coffee and food at 3.37am and consumed them in the main concourse. My friend was flying to Brazil on a 7.30am flight and when check in opened at 6am we was in a queue waiting to book him in. An employee of Costa then appeared in fron of about 300 people and accused my other friend of stealing a flapjack from the store. We denied this showed him the bill and he went away no apology. This is nearly 3 hours fater we had supposedly stolen the flapjack ! I then contacted Costa Customer Service on the 11/12/2009 and I was assured that the Area Manager would investigate.
It is now the 12/01/2010 and still no reply.
I have contacted Costa Coffee again and they once again will pass the matter onto the Area Manager for investigation !
I suggest that if you use Costa Coffee in future beware of being accuserd of theft 3 hours after you have left the store !
Also Costa do not take their customer complaints seriously !

A number of days ago, I requested an urgent answer to the question of a suspect HSBC cheque that was sent for me to submit for clearance on behalf of a company called "Costa Coffee" . I sent all the correspondence and the cheque (Poultry Branch) for you to verify if it was indeed genuine. I am now receiving constant calls asking if the cheque has cleared. All the information and cheque was sent to your Fraud Operations, Fraud Office, Park Street. Please either advise of the status of the cheque or provide a telephone number at your office in Park Street, in order that I may discuss this matter.

Best regards, John Tildesley.