Menu
Costa Coffee Customer Service Phone, Email, Contacts

Costa Coffee
reviews & complaints

www.costa.co.uk
www.costa.co.uk

Learn how the rating is calculated

1.2 501 Reviews

Costa Coffee Complaints Summary

32 Resolved
469 Unresolved
Our verdict: If considering services from Costa Coffee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costa Coffee has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costa Coffee. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costa Coffee reviews & complaints 501

Sort by:

Newest Costa Coffee reviews & complaints

ComplaintsBoard
S
1:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee manager

I was taken on at Costa cofee at Brunel university Kingston lane Uxbridge Middlesex. The manager never took any bank details from me or id she said she ring me when she needs me but hasnt my number. I worked two days and haven't got paid. I am owed two days 10 hrs. She said she would give a form too my friend who works there that never happened. She said when I worked there she is fully staffed week after. I feel I've been unfairly treated her name is Janet.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
J
8:59 pm EST

Costa Coffee staffs refused to check cctv after a crime incident at costa coffee-sagrada familiar, barcelona

This is regarding my experience at your store at Barcelona, Spain. The store address is Carrer Provenca 419 | Sagrada Familia, 08025 Barcelona, Spain. I went to Costa Coffee-Sagrada Familia with my husband and my brother on October 18 (between 4:20PM - 5:30PM). We ordered two iced coffees and sat at a table near the front door. I sat on a chair against the wall and there was a CCTV camera on top of where I sat. We stayed there more than an hour. I never left my chair. None of us left the table for a bathroom break. We stayed together for the whole time. Before we left Costa Coffee we found out that my backpack was stolen on my chair (next to me). When we informed the staffs, none were willing to help and refused to check the CCTV camera record to see what happened. We are tourists and asked if they could help us call the police since they said they only allow the police to check the camera records. They refused to call and insisted that the only thing we could do is to go to a police station to report it. We were helpless and frustrated. I did not expect that my backpack could be found, but I was hoping your staffs at the coffee shop could check the CCTV and told us what had exactly happened. If this is the way you treat your customers, you are a very bad company. Could you please tell me what is your purpose of having the cctv cameras at your coffee shop? Are those cctv camera for decoration or used to deceive your customers? Costa Coffee-Sagrada Familia is not safe.

I would not recommend you to my family, friends, and colleagues. That was my first time in your coffee shop. It's also my last time.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
L
4:09 am EST

Costa Coffee costa coffee hampton serpentine

I visited Costa Hampton serpentine green on the 07th November 2016 at approximately 11.40hours quad for around 5 minutes to get to the front and order my normal large skinny latte and a Christmas special skinny large Black Forest hot chocolate to be told sorry no hot chocolate. I would have appreciated a sign at the end of the counter stating this. How can Costa advertise Christmas special hot chocolates yet have no chocolate available. They are also advertising 25% of between the hours of 2pm-5pm yet there is
Hardly no Xmas specials if they have no chocolate. I have been going is nto that particular Costa 4-5 times a week as I refuse to go to others because the service is normally excellent and the staff know me but this has seriously put me off from visiting Costa and I may have to start returning to pret or star bucks. The lady never apologised and when I cancelled the whole order she was like you can still have yours...why would I sit and drink a coffee alone whilst my partner sat with no drink.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
A
2:13 pm EDT

Costa Coffee time wait

I have just sat for 10 mins outside costa in darnley glasgow behind another car so could not leave. When eventually we were asked what we want there was no apology for wait and then after giving order was told i would have to wait 20mins.now obviously ppl in shop were priority so we should have beem told before we sat that length of time we would have to wait 20 mins. Bad service will not be back
Kirsty Anwar

Read full review of Costa Coffee and 1 comment
Update by @#$
Nov 05, 2016 2:15 pm EDT

I have just sat for 10 mins outside costa in darnley glasgow behind another car so could not leave. When eventually we were asked what we want there was no apology for wait and then after giving order was told i would have to wait 20mins.now obviously ppl in shop were priority so we should have beem told before we sat that length of time we would have to wait 20 mins. Bad service will not be back

Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Nov 05, 2016 6:02 pm EDT

Get over it. You do not need an apology for the wait. You obviously saw that the other car was waiting for their order, so it is no surprise what was going on. AS for your wait time, making fresh takes a minute. Next time, stay home.

ComplaintsBoard
M
7:21 am EDT

Costa Coffee rudeness from a manager to a member of staff in front of customers

I was visiting Tesco on Ambassador Road, Cowley, Oxford for a Costa Coffee with my three year old son as a small treat after a good day at nursery. We sat with our coffee and drink and cake (which tasted stale). There was a Manager and two young girls working on this day (Tuesday 02 November 2016 at approximately 1715 hours). One of the young ladies was washing the 'gates' as asked by her Manager. No sooner had she began cleaning, the Manager came over and told her to stop what she was doing and clean the box that holds the biscuits and clean it. The young lady in a calm and quiet manner explained to the Manager that she would finish cleaning the gates and then clean the box on the counter. The Manager became loud and aggressive in manner demanding her to clean the counter now. The Manager is called Carlos and the young lady is called Claudia. The Manager rudely said 'why can you not do it now', you can do it now.. Why are you not doing what I am telling you to do'. The young lady tried to explain she was not refusing but was finishing one job first. The Manager became loud and stated she was rude and never listened. This young girl became tearful and walked away. As a customer, I feel this was very unprofessional. The Manager if he has an issue with his staff should speak to them off the shop floor, not embarrass them in front of customers. My three year old stated mumma that man is shouting at that woman.
I did ask the young girl if she was alright. She stated she was but was crying stating the Manager is having a bad day. The Manager should never speak to his staff like that. I would not want to work with him. Also, it does not encourage the team member to want to work for Costa Coffee. I feel staff should be given positive feedback, encouraged to be the best at whatever job they do. That was just putting her down and I really felt for her.

I hope this will be addressed with the Manager. I do not feel able to take my son there in the future and I love Costa Coffee!

I hope Claudia feels appreciated and knows she does a good job soon.

Kind regards

Mel Thompson
[protected]@yahoo.co.uk

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
J
4:28 pm EDT

Costa Coffee no service

Ordered coffee and muffin at Muscat Airport.
Total came to 6.100 OMR. I had 100 basically and 50 OMR bill. Attendees refused to ac ept order as he did not want to give change. This is not acceptable service at an airport. If they are short on change it is simple for them to walk 50m to a bank and get change. The customer should not be axpected to do this. This is a coffe shop in an international airport not a Bus.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
S
8:18 am EDT

Costa Coffee delivery driver

I think you need to be more careful of who you employ as your delivery drivers... they don't really give you a good reputation when they drive like idiots. The driver of the van registered 'FN64 BWF' on 7th September decided to cut me off on two occasions. Getting himself into the wrong lane and pulling in front of myself and another driver without indication ON A ROUNDABOUT, cutting in front of myself AGAIN without indication when they clearly couldn't follow 'diversion signs' and later breaking sharply before turning right AGAIN without prior indication. I suggest you be careful, you're giving the ever so good reputation of Costa Coffee a bad name with useless, pathetic drivers. I'd suggest a number of things you could do to change the matter... firstly you could make them retake a test (test firstly, followed by driving test), secondly you could fire them with instant dismissal despite the many children they may have to feed at home, or thirdly, chop of their arms and legs so they can no longer drive idiotically. Perhaps the methods of 'renovation' to said driver are too harsh? How about you teach them to use an indicator? Or learn the route of a journey, after all everyone knows 'proper prior planning prevents piss poor performance' and everyone following the driver of 'FN64 BWF' will agree the performance of said drivers driving was 'unequivocally, undoubtedly, indisputably, undeniably piss poor.'

Please find 'evidence' attached, photo taken by passenger.

Thank you.

Read full review of Costa Coffee
View 0 more photos
Hide full review
ComplaintsBoard
J
12:41 pm EDT

Costa Coffee hygiene

Went in Costa in The priors leamington spa, and the state of where the coffee is served was disgusting, looked like it hadn't been wiped down for a long time, there was rubbish on floor, the cups were falling out of a cupboard, it looked really dirty, my mum and I use Costa a lot as we love the toasties and latte, but no way would I eat in there, my mum went to get the lattes, whilst I got a seat outside, she came back and one of the glasses was half full, so I went in and asked if they could fill it, that is when I noticed all the dirty mess, I said to my mum, have you seen the state of that place, and she said, yes, and I think there were 4 staff on

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
G
6:13 am EDT

Costa Coffee manager service

Dear Whitbread,
I was on Crawley, County Mall shopping centre lower level, on 16 july early morning .. I can't beleive.. with which principle, standard.. rule.. do you find your store manager?
I was the third person in the queue.. the manager was on the coffee machine.. is he able to do a coffee?
you choice all your staff without any garantee that they are able to do the coffee?
5 person on the queue (it means no queue.. just 5 person) he was stressed.. anxious.. 5 person? anxious for 5 coffee?
I never, never.. NEVER drink a very ### drink. He is not able to do an acceptable customer service, it is better not say about the coffee quality.. where did you find him? in a charity office?
I could expect from the trainee barista that he is not ready or able to do an acceptable drink or acceptable customer service, but this is not acceptable from the store manager!
Maybe you don't understand, I am writing about the STORE MANAGER!
Costa is a coffee company or you sell dirty water?
good job Costa.. your management recruitment procedures are very very good!
and please.. don't contact me back.. or by email that I am not able to pick up the phone always, but don't worry, I won't never come in a Costa coffee again

regards

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
I
2:20 pm EDT

Costa Coffee discrimination against a person with a disability

Wanted a coffee at the Costa Coffee shop. As I am currently on sick leave I try and treat myself to a coffee once a week and I had been using this particular shop for around 5 months, as the Lakeside shopping centres are usually to full for me to get into as a single person with a disability. There are only a few safe seats for my spinal condition and that I am not knocked about with people coming past.

On Friday last week (1st Apr 15) I went into the store for my usual Costa coffee around lunchtime. As I am walking disabled (with having had 11 spinal operations and procedures) and having nerve damage to my right thigh, I not only limp, but my thigh can give way and I also use walking sticks when needed. When I place my order I always advise the person on the till that I don't need the saucer (too unsteady to hold in my hands) and I just usually get a spoon and then my coffee.

However on Fri I was told by the till person that "TI WAS COMPANY POLICY FOR ME TO HAVE A SAUCER, DUE TO SPILLS". I told her that I didn't want one and she said I "HAD TO". I told her that I was walking disabled and she then insulted me further by telling me "I will take the coffee for you".

At that point I asked to speak to the manager and explained that I was a regular customer and due to my disability I can't USE a saucer and he told her that was OK if the customer requests. I also informed her that many people like myself with disability or disabled are fearlessly independent to try and maintain a normal life as possible.

Then the guy making the coffee's jumped into the conversation making light of it and trying to joke about it, with comments like "It's all good". Well actually no it wasn't all good, to be humiliated like that, to have 3 Costa coffee staff members ganging up on my including the manager.

Felt completely intimidated, depressed and upset.

Utterly disgusting service, no real apology from manager.

I felt like I was the person in the wrong, when this person had no training on dealing with people with disabilities. I should have informed her 1st. REALLY.

Don't think I will be going to a Costa for a long time

Disgusted, disappointed and thoroughly upset

Melanie

Read full review of Costa Coffee and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
May 16, 2016 9:38 am EDT

What was wrong with her offering to take the coffee for you? If you can shake and spill the coffee with a saucer, you can shake and spill it without.

ComplaintsBoard
R
3:53 pm EDT

Costa Coffee basingstoke drive thru

Racism. My husband went to the drive through last night approximately 22:15 to get a hot chocolate for our daughter who wasn't feeling too well. He has never been to the drive thru before and as he saw people inside the store, he assumed it was opeed. However, he was completely ignored whilst in his car by the window by staff who clearly saw him waiting. He said a male staff member was about to approach the window to open it and a lady told him not to. He saw all this whilst the window was still not opened. I will make this public and ensure that I never visit a costa store again. I AM bitterly disappointed as i spend a lot on visits to coffee shops, but at least there is Starbucks!

Read full review of Costa Coffee and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kristiyan Krastev
, US
Jan 27, 2016 4:47 pm EST

This does not sound as racism at all, they have not exactly said anything to be called "racists" Depends on what time your husband went there - the drive thru has an order point and a collect point, if you miss the order point, then clearly they can't do your order, also they might've already closed, because assumed and open - two different things. The staff could be inside, they don't exactly need to wear their uniform if their shift has ended.

ComplaintsBoard
M
1:30 pm EST

Costa Coffee hygiene

It's Thursday 26th Feb 15 at 11.20 this morning my husband had an appointment at Salisbury Odstock Hospital Wiltshire and at around 12/12.15 we had to wait in the pharmacy for his perception up to half an hour so I decided to get us a coffee went to the entrance hall where there is a coffee shop above the door showing costa proud to serve coffee so I went in yes there was a que so I joins it waited about 10 minutes to be served the staff were glum faced and untidy the hot plate for pies and pasties looked like it still had the day befores greasy hand prints still on it looking around the tables had not been cleared or cleaned there was a absolutely filthy black floor mop on show to the public I orderd a latte and hot chocolate to take away he took payment and then he proceeded to make the drinks passed the drinks to me and went to serve the next customer I was left to work out which one was which I moved to the sugar and spoon counter took one look an just syed with discust there were three members of staff that I could see so one of them could of tidyed up if this shop is representing your company then it should be reported for inspection by the area manager and to top it all its in a hospital maybe lack of staff was to blame as they were very busy the only good thing to come out of it was the drinks were just as good as always.

Read full review of Costa Coffee and 2 comments
Hide full review
2 comments
Add a comment
K
K
Kristiyan Krastev
, US
Jan 27, 2016 4:53 pm EST

Uhm, just so that you know if they are really busy, it's quite hard to clean tables as customers keep on coming in and coming out and leaving everything wherever they want to, which doesn't help staff at all. The customers could be a bit helpful and at least try not to leave the place completely gross. So yes, it's hard to clean a store with 3 people, when it's really busy. Also - hot chocolate - clearly the brown looking drink, latte - clearly the drink with white froth on top with a little bit of brown dot - which is the coffee - in the middle. If it was a syrup latte and normal latte same size, then yes, they have to tell you what each drink is, but if they are two completely different looking drinks, it's not hard to tell... sorry

J
J
Jason Staffinson
London, GB
Mar 06, 2014 4:42 am EST

a small bottle of water is
£1
.35 but if you buy just outside max price .80 pence, and i found rude behaviour from costa coffee staff by asking us to take our coffee while we just wanted to startdrinking, rude rude

ComplaintsBoard
U
12:46 pm EST

Costa Coffee awful staff

I was in work my self and sent to check for boxes behind GAME as I am in charge of packing essentials for a online buseiness. I have permission from the store to do so, as I was exiting the ally a female member of you're staff came out the back of costa coffe with a ciggerrette and no manner's. your member of staff then demanded to know what my businesses was down the ally. as I tried to inform your member of staff that it is my job and I have permission from GAME to help my self she then insisted I did not have a job and no permission witch was completely apostureious I feel this kind of attitude I experienced from you're member of staff Is now off-putting for me to purchase your coffee's in the future witch I do rather regularly. i did not get her name as she was not wearing her name badge and did not in anyway in shape or form enjoy being treated like a criminal as she did do. I was left completely affended and appalled by the fact there was no manners and I can not see how you're company had employed this young woman.

I would also like to be informed as of witch actions your company will take on this matter.

Kind Regards

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
M
3:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee gingerbread latte

On 21/11/14, I visited the swan centre Yardley branch of Costa Coffee with my daughter. I ordered a gingerbread latte and a few other items. The way my latte was presented to me was absolutely horrendous & messy . I was going to complain there and then but I thought it would be humiliating to the staff as there were other customers in the queue. But now I regret not complaining because from that date to now I have left so many feedback and complaints on their websites . And I'm shocked that being such a well established company nobody has had the decency to reply back.

Read full review of Costa Coffee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
5:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee over pricing in one location of costa

Dear Sirs,

I am well aware that your Cost Coffee selling strategy worldwide is to apply same products prices in all branches existing in one country with no variation from one branch to another.

This was not the case in the above branch located in this area, C.D Village summer resort, Sidi Abdul Rahaman, over pricing products with up to 50 % more than other branches.

I need to have explanation to this over ruling un justified action .

Read full review of Costa Coffee and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
catobaby1
Weybridge, GB
Nov 26, 2014 10:46 am EST

Costa has really gone downhill, they never fill a cup now and get stroppy if it is pointed out to them, they are poorly staffed, poorly stocked and the employees generally have a bad attitude. Time to go elsewhere I think

Emalga
Emalga
London, GB
Aug 19, 2014 10:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Terrible service, staff doesn't know how to speak polite English, no one ensures that the queue is being looked after and doesn't even apologise when it's our turn to order (15 minutes wait with only 1 customer in front) and isn't even taking your money.
As a customer, it isn't my problem if the place is understaffed or if the staff isn't trained properly, but having worked FOR YEARS in a customer service business, I know the standard of all coffee shops groups and this one CLEARLY doesn't reflect its image.

A
A
akalodgehouse
, GB
Aug 19, 2014 10:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They aren't that bad.

ComplaintsBoard
J
1:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee costa coffee

Stopped off for a coffee and found the coffee shop to be surrounded by rubbish that was clearly from Costa, The inside was nearly as bad with un-wiped tables and food detritus on the floor and seats. The tray on which our drinks was place was thick with the stick dry residue of a soft drink. One of the cups offered was not clean and when asked for a clean one the member of staff was very offhand. Not a good experience, very disappointing from Costa.

Read full review of Costa Coffee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
6:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee uncleanliness & bad attitude staff

After visiting Costa coffee in Knutsford and sipping my well earned coffee and relaxing before going on to meet my next client .I visited the toilet and was in complete shock, the toilet seat had human feices on and not been flushed, but what was worse was the fact that these toilets had not been cleaned for months, dirt & grime everywhere I even took pictures to back my claims up . After complaining to a memeber of staff the rude girl said she'd only cleaned them an hour before at which I literally laughed becuase I used to own a large contract cleaning company and I think I recognise when dirt has been there for a few hours or a few months .

I've been in this same Costa many times since and nothing has changed so I decided to make the effort to complain to head office and see if anything changes if not I'll be on it again but with a newspaper article instead

Read full review of Costa Coffee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
6:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee poor service

I recently visited your Great Ancoats Street outlet with my wife & 2 children as is our habit on a Sunday morning. After ordering I was told that the card payment machine was broken. Having insufficient cash I was left with no choice but to abandon my order & leave. I am not upset about the machine breaking - these things happen - what infuriated me was that we had queued for a good 15-20min & none of the staff had had the common sense & courtesy to warn the people in the queue. The apology from the manageress was both perfunctory & insincere. While I hesitate to use the word 'rude', to call the staff on this moring 'disinterested' would be an understatement. . This was a most disappointing experience - great coffee let down by terrible service.

Read full review of Costa Coffee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
6:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee rude attitude

I m a regular costa coffee costumer where I pop in everyday and spending 5 hours having my coffee, panini etc.. Today I really disappointed after all that eating and drinking I asked second time for the internet password (Which is expired every hour) and the counter told me to spend some money.. I never come face to face this kind of question before.. I m not a person just sitting hours and hours without spending any penny. I m not going to come to costa ever again..

Read full review of Costa Coffee and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
Tom fisher 2
Liverpool, GB
Jan 11, 2014 11:27 am EST

Managers are so grumpy and rude to customers and staff. Very awkward environment, not somewhere I'll buy from again. A young male member of staff with glasses on was doing his best effort to ignore the bickering of his managers behind him. Felt bad for him, super awkward.

B
B
blame the parents here
dfd, CA
Dec 23, 2013 1:16 pm EST

Look this is a coffee shop not a hotel. You want free internet access buy another coffee every now and then.

G
G
Greensay
Aledo, US
Dec 23, 2013 12:20 pm EST

Everyday you are spending 5 hours in coffee shop means you don't have any Job. simply you will order a coffee and use the internet for chatting with girls.
Bleddy ###er go and search for a Job otherwise join in Costa coffee as a waiter.

R
R
Rockandroll
Philadelphia, US
Dec 23, 2013 9:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

That will make them happy. Maybe you should get a job.

ComplaintsBoard
J
3:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costa Coffee customer service

I am a very loyal customer of Costa coffee in accrington but have
Found recently that the shop is never kept in a suitable
Fashion the manager Toni Wilson is always hungover and mentioning
The amount of drugs she has done over the weekend it's very
unacceptable behaviour from such a large organisation.
The service is appalling the staff are always talking between them
Self and never take any interest in the customers. All in all not worth drinking there

Read full review of Costa Coffee and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kristiyan Krastev
, US
Jan 27, 2016 5:04 pm EST

I agree with everything you said but the fact they are talking to each other doesn't exactly mean anything, you work there for 8 - 10 hours and you clearly need to have that social factor going on, as you are going to go crazy without talking. Obviously ignoring customers to talk is bad, but if they were just talking when there were no customers or anything to clean, then it's fine.

Costa Coffee In-depth Review

Location and Accessibility:

Costa Coffee has conveniently located branches, making it easily accessible for customers. The coffee shops also provide accessibility for individuals with disabilities, ensuring that everyone can enjoy their offerings. Additionally, Costa Coffee provides parking availability, making it convenient for customers who are driving.

Ambiance and Atmosphere:

The interior design and decor of Costa Coffee shops create a warm and inviting atmosphere. The comfortable seating arrangements allow customers to relax and enjoy their coffee in a cozy environment. The noise level is kept at a comfortable level, ensuring a pleasant ambiance for conversation or quiet work.

Menu Variety and Quality:

Costa Coffee offers a wide range of coffee options, including espresso, cappuccino, latte, and more. Their tea selection is also of high quality, catering to tea lovers. In terms of food options, Costa Coffee provides a variety of pastries, sandwiches, salads, and more. They also consider special dietary considerations, offering gluten-free and vegan options.

Pricing and Value for Money:

Costa Coffee's price range is competitive compared to its competitors. Customers can expect value for money in terms of portion sizes and quality. Additionally, Costa Coffee offers discounts and loyalty programs, providing further value to their customers.

Customer Service:

The staff at Costa Coffee is known for their friendliness and professionalism. They provide speedy and efficient service, ensuring that customers are served promptly. The staff is also willing to accommodate special requests, going above and beyond to meet customer needs.

Cleanliness and Hygiene:

Costa Coffee maintains cleanliness throughout their premises, including tables and chairs. They also provide hand sanitizers or other hygiene measures to ensure the safety of their customers. The washrooms are well-maintained, reflecting their commitment to cleanliness.

Wi-Fi and Amenities:

Costa Coffee offers reliable Wi-Fi for customers to stay connected. Charging ports for electronic devices are also available, allowing customers to charge their devices while enjoying their coffee. Additionally, customers can find newspapers and magazines to enhance their coffee shop experience.

Community Engagement and Sustainability:

Costa Coffee actively engages in local community initiatives, showing their commitment to the communities they serve. They also make efforts towards sustainability, including recycling and waste reduction practices. Costa Coffee sources their coffee beans ethically, ensuring that they support fair trade practices.

Online Ordering and Delivery:

The Costa Coffee website or app is user-friendly, making online ordering a breeze. Customers can expect accurate and timely delivery of their orders. Costa Coffee provides various delivery options and fees, catering to the convenience of their customers.

Overall Experience and Recommendation:

Based on personal experience, Costa Coffee provides an overall satisfying experience. The combination of convenient locations, cozy ambiance, delicious menu options, and excellent customer service makes it a recommended choice for coffee lovers. Costa Coffee could further improve by expanding their vegan and gluten-free options to cater to a wider range of dietary needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costa Coffee customer service

Phone number

+44 333 003 5883

Website

www.costa.co.uk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costa Coffee?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costa Coffee Customer Service. Initial Costa Coffee complaints should be directed to their team directly. You can find contact details for Costa Coffee above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costa Coffee. Discuss the issues you have had with Costa Coffee and work with their customer service team to find a resolution.