DO NOT USE THIS SERVICE!!! THEY WILL NEVER CORRECT THEIR MISTAKES NO MATTER HOW MUCH PROOF YOU OR BILL MATRIX SUPPLIES THEM!!!
We made two $56.95 payments in December, one on the 17th and one on the 19th. The payment was applied to our account. The one on the 17th was applied to someone else's account. Call after call, faxing information and even a three way call to Bill Matrix by CBS, with Bill Matrix supplying them with all the information to correct the mistake, still no cooperation. Even after the representative and her supervisor that we spoke to on the 21st of January 2009 unblocked our account so that the $50 could be transferred into our in "48 Hours", still Nothing. I called them today (January 25, 2009) to find out what is going on, guess what the Rep told me? "There are no notes on your account about this." First off, you will be dealing with the cream of the crop of idiots when you call them. I asked the rep today to update my account with my new number, and having to repeat it four times, well she took my old number out and only God knows what number she put it because the automated services doesn't recognize my new or old number. I digress, wile on the call today, the floor manager asked if he could put me on hold for 5 minutes while he called Bill Matrix. 2 minutes into the call I heard a very expected and anticipated "Click" as my call was disconnected. And guess what, yes you're right, I can't reach them because the rep screwed up my phone number. One wonders if this was not done purposely to keep me from being able to call back. Before I called. my account was "Clear". After I was disconnected, I went online and found my account had been blocked!!!
I E-mailed them as well as the local Sherrif's office, the U.S Attoney's office and their main company, Evercom.
Please do not use this company as it will cause you more harm, money and heartbreak than your loved one will ever cause you in jail.