| I also have used correctional billing services extensively over the past year. My fiance got out of jail and I requested a refund on my account. It took them 4 weeks to send me a paper check, but I paid with a credit card. I called the company, whose call center is located in Texas, but their corporate offices are in Alabama. Nobody could give me the corporate phone number, nobody could give me any names of their superiors, nobody could send me a hard copy of their policies and procedures. Each time I had a cutoff call, I would call the call center to get that call refunded (because I was being charged a $2.75 connection fee, plus, 20 cents a minute.) I couldn't get a refund on a call more than 5 minutes if my fiance didn't call me back within 10 minutes. It seems like each employee makes up their own policies as to a call refund. When I could talk to my fiance, it seemed like the calls got terminated(by the company) at least 2 times a day. A recording would come over the line and say, " This call is being terminated. Dialing of additional digits is not allowed". Why the hell would I dial numbers when I want to talk to my fiance? The company said that the phones are sound sensitive and any loud noises might prompt the phone to hang up. What the hell is up with this company? There are like a million people in jails and prisons around the US and this is the only company that contracts calls, and they are ripping people off, left and right. I think the people that have used this company should sue them, for lost calls which equals money taken, stolen money, fraud, and whatever else they can be taken for since they take shit from us everyday, like the right to have a phone call from a loved one, and the right for a loved one to call us. I think this company needs major reform, if not bought out by a moral person with a brain who knows how to write a policy and procedure manual, and who knows WHO they work for and where their corporate headquarters is, and maybe ran by someone who has a loved one incarcerated, so they know what kind of shit we put up with when we give them our credit card numbers, and western unions. I could go on all day about this CBS, but I think is this company is a piece of shit, but regardless of what I say, I'm still going to be FORCED to use this company unless I open my own. Thanks!!! |
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