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unethical, dishonest, not received
Let me say I have been in business myself for over 40 years so I know what can go wrong and I know almost all the excuses, and I have been Played.
I purchased a pair of glasses 3 months ago now for over £500.00 and still have not received anything, not even an apology . I will not list all of the complaints of which they are many but suffice say I found them unethical, dishonest, and to order anything from them would be a mistake. Take it from an ethical businessman and do not have anything to do with this company.
Fortunately Papal have now refunded me -
Resolution of Your Case: #PP-[protected]
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Dear *****
We have concluded our investigation into your case and have decided in your favor.
We were able to recover £501.00 GBP, and this amount has been credited to you. Please allow 5 working days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges.
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Transaction Details
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Seller's Name: coolframes.com
Seller's Email: [protected]@coolframes.com
Seller's Transaction ID: 0JF86801G1129060P
Transaction Date: 10 Jul 2017
Transaction Amount: -£501.00 GBP
Your Transaction ID: 753041050N9168354
Case Number: PP-[protected]
Buyer's Transaction ID: 753041050N9168354
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What to Do Next
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No further action is required by you at this time.
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Other Details
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To make sure future transactions proceed smoothly, we suggest you visit the Papal site and click Security located at the top of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section.
To learn more about Papal Buyer Protection, go to the Papal website and click Security located at the bottom of any page.
Yours sincerely,
Papal Protection Services Department
Yours sincerely,
Papal
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Help:
https://www.paypal.com/uk/cgi-bin/helpweb?cmd=_help
Security:
https://www.paypal.com/uk/security
eyeglasses - sells bent and used frames, terrible return policy
Terrible. Frames came bent - arms were stretched outwards as though someone had already worn them. Their return policy will only credit you for the frames, not the lenses, plus there is 20% restocking fee, other charges, postage, etc. They told me to take them to an optical shop to have them fixed - and why am I supposed to be inconvenienced when you sent me a bad frame? Check out Yelp - others have had exactly the same experience. Stick with Zenni - best prices, they are amazing. GlassesUSA has a great return policy.
won't honor extended warrancy
Contact date: 7/11/2015 - Transaction: Nov, 2013
Description: They don't want to honor their extended (2nd year) warranty. I thought this would be a reputable dealer that would work with customers - THEY ARE NOT, they expect an extended warranty (which normally deals with parts) to be the same as Manufacturer warranty (exchange the whole frame) with the customer having to return the broken one (which in my case is my only pair of glasses) for repair (as if it was going to be sent back to the manufacturer). Normally, dealers carry parts (e.g. nose bridge) which they can work with the customer to exchange for the broken one. THESE PEOPLE DO NOT WORK WITH THE CUSTOMER, so the $30 you spend on the 2nd year of warranty is MONEY DOWN THE DRAIN (or into their pockets).
Desirable resolution: Send me a replacement nose-bridge and let me return the broken one or refund my extended warranty payment ($29.95)
fraud
I ordered a pair of prescription glasses for 650 USD. I never received anything. I asked for a refund and never had it. It's been now 2 months I have been trying to solve this situation without success. Clearly the worst online shopping experience I ever had and total waste of money. Avoid this business like plague.
The complaint has been investigated and resolved to the customer’s satisfaction.
Absolutely the worst customer service on this planet. Ordered frames with clip on sunglasses, clip on broke. Refused to replace under the warranty, within the warranty period.
Recently purchased a Chanel J12 Watch from www.chanel-j12watch.com, they sent the watch intime. The quality of the watch was high-class and I’m really impressed of how it really looks and feels. The replica watch looks exactly like the real watches sold in a local jewelry shops with those expensive prices. I am really pleased with my item and I am wearing it with complete satisfaction.
I believe this website is fraudulent
"After 2 months of waiting (P/O made on July 19, 2012 and today is September 21, 2012), there's still no further progress from this website. In the early period, there was responses as well (but no any commitment on shipping date). However, at this week, there's no response at all.
Now, I believe this website is fraudulent."
shipping
Wow, took over 3 weeks to receive a pair of Ray Ban sunglasses. Said they had to come from Italy. Yes, I understand the sunglasses are made in Italy, but when I order something from Banana Republic I’m not waiting for the product to get here from Turkey. Yes they have lower prices than most, I saved 7 dollars. But had to wait over 3 weeks for my glasses. Next time I'll splurge the 7 dollars and get my sunnies in under a week.
The complaint has been investigated and resolved to the customer’s satisfaction.
If COOL FRAMES DOES NOT HAVE INVENTORY, IT should not offer overnight shipping since that will be impossible. Their shipping policy yada yada yada...charged me $20 fee when I cancelled an order when I found out they were still waiting for my frames a day later, with no status on when those would arrive.. Its misleading...Overnight should not be offered for ANYTHING on their website that they do not physically had in their store or warehouse that is ready to ship
Replied
dont buy from them
Wost place i have ever dealt with! Ordered an expensive pair of eye glasses form them payed a $ 20 charge for anti reflective coating. Nothing! my eye doctor laughed when he saw them and said they never put anti reflective on them. And one of the lenses is bigger and does not fit in the frame so it makes them look ridiculous. I found this out awhile after...
Read full review of CoolFrames Eyewear Boutique and 10 comments
Replied
liars!
Advertise price was a lie: Wanted to purchase Giorgio Armani lenses for a price that was significantly less than other places. Called to order and gave me lots of different stories. One was that sorry, we can't give it to you for that price. Another was, well if we do, now we can't give u the reduced shipping costs. Another was, oh sorry, we don't have it...
Read full review of CoolFrames Eyewear Boutique and 5 commentsAbout CoolFrames Eyewear Boutique
CoolFrames Eyewear Boutique Customer Reviews Overview
One of the most significant advantages of Cool Frames is the extensive selection of frames available on their website. Customers can choose from a variety of styles, colors, and materials, ensuring that they find the perfect pair of glasses to suit their needs. Additionally, Cool Frames offers a range of lens options, including prescription lenses, polarized lenses, and transition lenses.
Another positive aspect of Cool Frames is their commitment to customer service. Many customers have praised the company for their fast and efficient shipping, as well as their helpful and knowledgeable customer support team. Cool Frames also offers a 30-day return policy, allowing customers to try out their new glasses and return them if they are not satisfied.
Overall, Cool Frames is a reliable and trustworthy online eyewear retailer that offers a wide range of high-quality frames and lenses at affordable prices. With their extensive selection, excellent customer service, and easy-to-use website, it's no wonder that so many customers have had a positive experience with Cool Frames.
Overview of CoolFrames Eyewear Boutique complaint handling
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CoolFrames Eyewear Boutique contacts
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CoolFrames Eyewear Boutique phone numbers+1 (888) 293-4755+1 (888) 293-4755Click up if you have successfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number 0 0 users reported that they have successfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number Click up if you have UNsuccessfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number 0 0 users reported that they have UNsuccessfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone numberUSA and Canada800 014 8892800 014 8892Click up if you have successfully reached CoolFrames Eyewear Boutique by calling 800 014 8892 phone number 0 0 users reported that they have successfully reached CoolFrames Eyewear Boutique by calling 800 014 8892 phone number Click up if you have UNsuccessfully reached CoolFrames Eyewear Boutique by calling 800 014 8892 phone number 0 0 users reported that they have UNsuccessfully reached CoolFrames Eyewear Boutique by calling 800 014 8892 phone numberUnited Kingdom1800 656 8261800 656 826Click up if you have successfully reached CoolFrames Eyewear Boutique by calling 1800 656 826 phone number 0 0 users reported that they have successfully reached CoolFrames Eyewear Boutique by calling 1800 656 826 phone number Click up if you have UNsuccessfully reached CoolFrames Eyewear Boutique by calling 1800 656 826 phone number 1 1 users reported that they have UNsuccessfully reached CoolFrames Eyewear Boutique by calling 1800 656 826 phone numberAustralia+1 (212) 937-4252+1 (212) 937-4252Click up if you have successfully reached CoolFrames Eyewear Boutique by calling +1 (212) 937-4252 phone number 0 0 users reported that they have successfully reached CoolFrames Eyewear Boutique by calling +1 (212) 937-4252 phone number Click up if you have UNsuccessfully reached CoolFrames Eyewear Boutique by calling +1 (212) 937-4252 phone number 0 0 users reported that they have UNsuccessfully reached CoolFrames Eyewear Boutique by calling +1 (212) 937-4252 phone numberNew York, USA+1 (888) 293-4755+1 (888) 293-4755Click up if you have successfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number 0 0 users reported that they have successfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number Click up if you have UNsuccessfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number 0 0 users reported that they have UNsuccessfully reached CoolFrames Eyewear Boutique by calling +1 (888) 293-4755 phone number
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CoolFrames Eyewear Boutique emailssales@coolframes.com100%Confidence score: 100%Supporthelp@coolframes.com98%Confidence score: 98%Support
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CoolFrames Eyewear Boutique address2907 Ocean Ave., Brooklyn, New York, 11235, United States
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