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Wost place i have ever dealt with! Ordered an expensive pair of eye glasses form them payed a $ 20 charge for anti reflective coating. Nothing! my eye doctor laughed when he saw them and said they never put anti reflective on them. And one of the lenses is bigger and does not fit in the frame so it makes them look ridiculous. I found this out awhile after my purchase and i contacted the cool frames owner named Jim. Rude and unhelpful, said there is nothing he can do. And if i want i can send them in to be checked out by them. O and the best part was he said ad a check for $10 for the return shipping. So even when they messed up i have to pay for their mistakes and then he tries to make money on me $10 to ship a pair of glasses... come on! NEVER BUY FROM THEM ! UNPROFESSIONAL JOKE OF A BUSINESS ! Now if this happened to me what else have they done to others? After dealing with them i feel like i was scammed and they didn't forget!
The complaint has been investigated and resolved to the customer's satisfaction.
Got my glasses when they said they would arrive. Opened my glasses and they were not the same as the image shown on the site. When I called to ask about correcting the order they told me the images are pulled from their vendors site and couldn't do anything about it. Glad I ordered cheap glasses for my test trial cause they failed. Thanks for nothing uncool frames!
Will never use this company again
CoolFrames.com misrepresents products. I ordered Ray Ban sunglasses with prescription lenses. Product shown had as expected Ray Ban sunglasses with sunglass lenses. Product delivered was Ray Ban sunglasses with clear, not prescription lenses. CoolFrames.com refused to acknowledge their misrepresentation of the product and accept return with full refund. Fraudulent business. Avoid it!
They did the same to me. Too bad I didn't see this site until now.
Painful experience dealing with this company trying to receive expensive eyeglass order from NY to UK & now I have to pay Royal Mail customs charge before I can get them!
Ziggy the women who alleges she is the bosses right hand "women" she alleges she run's the joint. She is the absolutely worst person in customer service and she is so full of crap literally if she annoying voice reflects anything that she looks like then she must resemble "big foot" her high pitched annoying voice of "Sir I am bending over backwards to help you" then I ask her what have you done to help me in any capacity.. sir. sir I will personally listen to your recorded conversation with the sales girl and if we are wrong we wil allow you to return the item. Yet when I ordered the frames they said it was discontinued and told me my order was cancelled then a 2nd email oh we made a mistake this is on back order. I agreed to get the frames which would be in 2-3 weeks. call them in 3 weeks oh we are still waiting for them. Finally get them and they are 2 small for my face so we agree to do an exchange and I was under the impression they would send me a Authorization form to my email. No such form came called them on July 10th and they said oh the Authorization ended a few days ago you missed your ability to return the frames, I said wtf? we argued I said your company dropped the ball and made clerical errors yet you want me to be perfect? and this women Ziggy who is beneath ###. She said we do not trust any customers because they all lie and we must listen to the taped audio recording to make sure your telling the truth. WTF? Really we live in a society that all customers lie and that they must listen to the recording. Ziggy is not listening to any recording she is just lying to justify blocking me from doing a return. Fluck cool frames .. they are SHI-STA'S Shady-Business tactics.. and this Ziggy character if that is her real name. I asked her to speak to the owner and she said "the owner is not under any obligation to speak to the customers" really?
Absolutely the worst customer service on this planet. Ordered frames with clip on sunglasses, clip on broke. Refused to replace under the warranty, within the warranty period.
THEY TOOK MY MONEY AND GAVE ME WRONG LENSES. RETURNED THEM THE LENSES FOR REFUND, BUT THEY HAVE RECEIVED THE LENSES AND DID NOT REFUND ME ANYTHING. I LOST MY MONEY AND DID NOT GET THE LENSES (COST $256):
I have ordered eyeglass frame with lenses. The lenses that was delivered to me was wrong brand and with wrong specification (the lens index was not 1.5). The Return/Exchange Policy of their website ( http://coolframes.com/policy/returns.html ) states that "The cost of prescription lenses is not refundable, unless the lenses are defective or there was an error on our part.". I have emailed them and they told me : "Upon receiving the lenses, they will be inspected. If they are 1.5 index, we will not be able to offer credit. If they are indeed 1.67 lenses, we will give you a refund.".
They stated that they have received the lenses and it is indeed with the wrong specifications (wrong brand and not 1.5 indexed). They told me: "
Unfortunately we cannot refund money for the lenses, but we can offer you partial credit in our store or we can sent the lenses back to you at our own expenses."
I tried again to ask them for refund and they told me to wait to take the decision and they kept pushing me off until, it has past the google 90 days time limit to report abuse in google checkout system.
Finally, when I have contacted them on May 1, 2012 they told me : "Unfortunately, there is not much that can be done, due to the long amount of time that has passed."
Now they got the lenses with them (which are wrong) and did not refund me the cost of the lenses which equals $256.
I wish I looked coolframes.com up before ordering. I placed an order yesterday and went online to check the order status.. and there's no order status. I called an (888) number and it just kept ringing so I went online and checked for another number and call the (212) number and it rang for two minutes then said they were closed. I hope there won't be any problems with my order because I'm blind as a bat and I can't see anything in class. :[.. Squinting makes my Physics professor look at me funny lol :p
I tried calling the company on both phone numbers, (toll free and direct). After 15-20 rings my phone disconnected the call. NOBODY ANSWERS and there is no recording. I am so happy I tried calling and not just placing an order because this goes to show you what kind of service a person will recieve if there is any problem. I couldn't reach anyone even before ordering! I'm glad I looked this company up online and found this complaint. I will NOT be doing business with coolframes.com.