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Convergent Outsourcing

Convergent Outsourcing review: Scam bill collect for nonexistent bills 33

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5:50 pm EDT
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They want me to pay to settle a debt. However, it is not my debt, and I have no intention of paying it.
They have made themselves unavailable to any person who refuses to define themselves as debtors.
The bill is not mine.
NWarren

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

33 comments
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M. Burch
, US
May 21, 2021 5:26 pm EDT

I just received a letter in the mail claiming I owe Citizens Bank N.A. 196.01 and they will settle for 98.01. The letter states to go to their website to pay in full. I called the phone number. I told the operator that I never had an account with Citizens. The operator was quiet and asked for my ss number and when I declined she said that I had to sign a fraud letter and get a police report. I informed her that I would simply call Citizens Bank...she hung up.

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T chat
Champaign, US
Feb 20, 2021 10:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received one for 800 something dollars never heard of them never got any letters from my phone company stating I was late or owe.. its with Verizon cell phone company
It's already bad enough I have been trying to get a student loan off of there that totally isn't mine and I never had a credit card but toys r us seemed to have had one pop up on my report a mylife account I didn't set up with a fee leins on there that I don't have a clue what the heck a lein IS the account was open and other information false my cable account hacked my phone number is now [protected] my cell phone that you have me trying to pay you have a phone number on it with no Sim card no wifi turned on and ALSO that number was never there before nor is it in this country..ever since I got letter that phone has been doing all kinds of weird stuff.. well a little before ..I ask you to handle this matter and please do not ever do this again I just got that phone it wasn't even long enough to even be late or let alone have someone already stashing it on my credit report that show that this is faulty company

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alecope1
, US
Dec 18, 2020 7:22 pm EST

That happened to me a few years ago. It is a scam. After requesting the reciepts and copy of other paper they dropped everything and sent me a letter saying it was cleared. Haven't heard from them no more.

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Janie Malone
, US
Feb 09, 2020 5:36 am EST

Shocked when I received a letter saying my account with PAYPAL had been turned over to them for collection. I have had a PAYPAL account for 20 years with an exemplary record, constant increases in my credit line. I called PAYPAL and they said that Convergent is a SCAM and that they have never turned anyone over to them. I also have a great credit score and worry about some scam amount being turned over and harming me.
Where is the Federal Government ? Why haven't they shut this company down? I am turning mine over to my attorney and the District Attorney in our precinct.
Canada is looking better all the time.

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Spencer Bennett
, US
Jul 31, 2020 4:54 pm EDT

Okay this just happened to me, glad to see this response

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Naomi Ann
, US
Feb 08, 2020 8:57 pm EST

I got a letter from them saying I owe $400. 00 to Fingerhut. I have an account with Fingerhut. My balance is $0.00 and I have a $600.00 credit limit. This Convergence letter is full of it!

Naomi ~ Honolulu

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Kay Napier
, US
Apr 13, 2019 2:29 pm EDT

Thank you for sharing your stories. I just got a notice from Convergent offering to settle my bill with Comcast, for 65% of the total balance. Problem- I have never had Comcast! I will be calling them on Monday, and I will also notify both our local PD about this scam, but also everyone I know.

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samplerman
Mesa, US
Mar 24, 2021 6:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Kay Napier

SAME HERE! One notice per month that keeps going higher...for Comcast. We have never had Comcast and the phone number and website they show is impossible to contact them with. Total SCAM

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Denise Miller
, US
Apr 01, 2019 6:03 pm EDT

I just received a bill from them saying I owe 433.00 to citizens bank and they will settle for 216.00. I asked them when was this and I was never notified from Citizens directly and I was never a primary on that account which was from 2006 or 2007. This is 2019. I called them it seemed shakey. I called Citizens too and they don’t even have me in their system. It is weird that they have all personal identification. Scared too.😕

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Artemis0101
, US
Jan 27, 2018 5:35 pm EST

Also received a letter today for a debt that was supposedly from Comcast in the amount of $286.00 (they seem to like that amount). We closed our account with Comcast last year and received a check from them for monies owed to us so I knew we didn't owe anything. This is a scam. If you haven't pulled your credit report I would recommend doing so to make sure this isn't on it. We are.

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Ozmodius
, US
May 05, 2017 1:36 am EDT

Thank you guys for alerting people of this scam. I received letter dated 4/19/17 and was online getting ready to pay it when I seen the beware of scam site! Very very grateful of it cause honestly couldn't remember if I had debt with original company or not? I remember the credit card years ago but thought had squared up with them (which I have) but was just gonna pay to get it out of the way. Original supposed debt was 144.24 which thought was weird total and they'd settle for 36.06 so glad I seen this page! Glad to see they still trying to keep the scam alive lol. Also back of my letter last line reads this lil tidbit now. "We cannot sue to collect this debt and providing a partial payment may revive the creditors ability to sue to collect the balance" basically saying make your reduced payment so we can go ahead and sue you for all of it. Fnnn ### thanks for trying to take advantage of honest people

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Alicia Dawn
, US
Apr 09, 2017 9:39 am EDT

They just sent me a bil saying i owed T-mobile USA $197.59. My account is paid up to date with T-mobile and active... I've been with them for more then 10 years now. So if I hadn't paid T-mobile my phone would have been shut off. This is a definitely fraud. I will not be calling them but I will be going to the bank and T-mobile and let them know someone is trying to use their agency for collections. Heads up.

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alecope1
, US
Oct 18, 2016 1:59 pm EDT

I just got letter from Convergent saying that I owe $5, 137.84. The creditor is Velocity Investment, LLC. The original creditor Providian. I called them a lady answered. I told her the letter was a collection for Velocity Investment, LLC and she said she don't recall the name. She asked for the account number, when I gave it to her she transferred me to a guy. When he got on the line he said that the debt from a card I had back in 1998, the last payment I made was 2003. I said this is 2016, I never had a card from Providian. I never heard Velocity nor Providian . He said he was going to put it down as fraud, and send the paperwork back to Velocity so they can investigate it. After hanging up, I looked up Velocity Investment, LLC on the net. Nothing good was said about them.

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sharan joles
, US
Aug 28, 2016 3:15 pm EDT

i called the FCNB and they informed me this was a scam and i never had a card from them i gave them all my info a bill from 2002 really that what 16 years old i don't think so i called them told them the woman said nope scam

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Karenb72
, US
Mar 11, 2016 9:24 pm EST

Just received a bill from Convergent Outsourcing in Renton, WA. They're saying I have a bill in collections in the amount of $238.11 from Verizon. I have lived in Oregon for the last 15 years and the last time I had Verizon as a carrier was over 15 years ago in Chicago. I'm sure glad all you guys listed this company as a fraud because I started to make out a check and then I decided to check the interent. Now it's going in the garbage. Thanks for all your comments.

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Martin Kucinski
, US
Feb 05, 2016 1:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received a collection notice from this agency, Convergent Outsourcing in Renton, WA, informing me that I owe a debt of $204.85, submitted by US Cellular. I immediately call my cell phone carrier because I pay them every month and have an active account with them. They have no record of sending me to collection since my account is current. Besides, if I had not paid this debt, my service would have been interrupted, which has never been the case. I called the number for Convergent, [protected] and one of their "representatives, " informed me that this debt was from 2014, but I was welcome to dispute it. After reading all these other complaints, I think I'll file it, in the trash. Definitely sounds like a scam.
Martin Kucinski 02/05/2016

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Robert Preston Smith
, US
Jan 27, 2016 11:11 pm EST

Some goof good at making realistic collections notices pretending to be collecting on behalf of Sprint. The individual probably could care less about people who figured it's not their bill, they just want to make money off of the people who see stuff like this and send a check.

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ougyz
, US
Sep 24, 2015 3:35 pm EDT

Just got a settlement offer for an old debt. When I looked up my credit report it says the debt was removed almost three years ago. I have no idea what to do since I have never gotten any communication about this debt before.

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phyl50
, US
Aug 25, 2015 12:44 pm EDT

Just got a call from this scam outfit trying to collect a utility bill from 2009, which is not mine. Tells me my name is on the bill; however, I own the building, rent it out and have never had a utility bill in my name at that address. 2009, never heard a word about this before, never. Why wait until 6 years later if they consider this to be a legitimate debt, which it is not.

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AndiLynn
Casper, US
Jun 30, 2015 6:15 pm EDT

We have received a scam "Settlement Offer" from:
Convergent Outsourcing Inc
800SW 39th St./P.O. Box 9004
Renton, WA 98057
Their website is payconvergent.com and phone is [protected]

They sent my husband a couple letters claiming he owed $982.11 principal, $851.39 interest, and offered a settlement of $1, 100.10. The supposed original creditor was Providian.

The letter looks quite official. All the right wording. I've handled a lot of these for my husband because he avoided debt collectors for years and it took us about 5 years to settle-up with everyone to rebuild his credit for buying a house. But we got him all out of debt a year and a half ago and I never saw anything of this on his credit report. So I just pulled his credit report again, and sure enough, it's not being reported so I haven't responded to this. It looks legit, but I'm calling it a scam until I actually see it on his credit report.

Interesting to note that they sent a couple letters early in the year and since I didn't respond, I've received nothing else and it is now June 30th. If these guys really are debt collectors, they give up easier than any other collectors I've ever met.

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123JF
Belen, US
May 08, 2015 12:33 pm EDT

Received a call from Convergent today regarding a bill from phone/internet company. They used a local number to call, so that was fishy. Called them back [protected], and spoke with a representative, she asked fro a phone number, and I wouldn't give it, asked to speak with a supervisor. Was transferred to a Susie T., she asked for my phone and I wouldn't give it to her either, she said her phone was [protected]. I asked why they used a local number, she couldn't/wouldn't answer that. Called phone/internet co. and asked them if they used this company, and they said they did. Just too fishy, why they would use a local number, then give an 877 number to contact them by. BE CAREFUL when dealing with these people. Contact the company that is supposed to have contacted them in regards to the situation.

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Can'tBeScammed
, US
Apr 14, 2015 1:45 pm EDT

Watch these guys! They called and sent a letter trying to collect fake debt. My husband and I are currently refinancing and I have seen our credit reports multiple times over the years. He does not show any outstanding or unpaid debt. If this was legitimate it would be on our credit reports and we wouldn't have scores over 800!

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Debbie Newton
Torrington, US
Feb 25, 2015 7:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I sold my condo on January 9, 2015 and closed my account with my electric company. I got a call today at work...Convergent had that phone number AND my cell number, saying that I owed CL&P over $225.00. I told them my attorney had taken care of all of my bills, paid what I owed and it was impossible for me to have an outstanding debt. They told me I was responsible unless I could give them all the information from my attorney. I told the guy he should get a different job. I wonder how many people send them money. How do you sleep at night, Convergent?

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FresnoGuy
Fresno, US
Oct 04, 2014 2:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a letter from them today stating that they had an old debt from Pallisades Collections. My original debt on this letter is from AT&T wireless. I haven't used AT&T for over 5 years. I tried calling their number but there is no one, I guess since today is Saturday, to talk to on their end. I turn over the letter and the very last sentence is as follows: The law limits how long you can be sued on a debt. Because of the age of your debt, we will not sue you for it, and we will not report it to any credit reporting agency.
So in other words they were hoping I were ignorant enough to just send them money or give them my credit card information to pay this old debt.
If anyone gets a letter from Convergent be sure to do some checking before you pay them. Funny how they make their letters look like a check payable to you.

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S. Hutchins
Memphis, US
Jun 22, 2014 8:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have received about six or seven different bills from Convergent. I wrote them a letter disputing each one. A few were from companies I've never done business with in my life.Its as if they are going to keep sending me bills until I pay one. I don't know how to get them to stop.

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angry504
New Orleans, US
Apr 04, 2014 5:48 pm EDT

I just received a letter stating that I owed 1, 146.31 and they're asking me to settle for 573.16. I have no debt and this is the first of this company I have heard of and not to mention no one has my home address and the address they have on the envelope has an apartment no on it and I don't live in an apartment . That sent up red flags immediately . I will not be giving them any money or calling them Because I'm likely to give them a few choice words not my number. Not to mention it doesn't specify who the debt is supposedly for.

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Rosa24
1428 GateTree CT.105, US
Mar 04, 2014 11:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

i received a letter saying that i owed the bank$286.00, which i owe them anything. i have not been a member in 10yrs. when i left i had a paper sign that i did`t owe them any thing by housing, to get my Apartment.Suntrust Bank need to get it together. and the ones who buy this junk to get money people donot owe.
this was sent to MARCH3, 2014
FromVirginia Beach VA.

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Aspermont, TX person
Aspermont, US
Feb 01, 2014 3:07 pm EST

I received a letter dated 01/21/2014 stating that I owed a total of $866.84 for Disk Network, which I do not. I have no bad credit. That they were willing to accept $433.42 for settlement. I tried calling that number, but got no response.

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Nicole143
100 Northfield Ave, US
Jan 14, 2014 11:47 am EST

I was just contacted and asked to give my phone # which was called. I gave both my numbers and nothing showed up, the they wanted my SS#. That I'm not giving up. They're saying I have a debt with chase which I do not, it's not mine. I have a open chase account right now! I call back and they tell me neither of the numbers came up in their system but it's the numbers they have called me on.

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Pissed off in NJ again
Juliustown, US
Mar 21, 2013 11:13 am EDT

Just rec'd a notice in the mail, in my husbands name for a utility of which has never been in his name...that particular utility has always been in my name in the state of NJ. ###s, I called them to dispute it [protected] and they wanted me to provide them with the last 4 digits of his social...NO WAY. Told them I wanted the information they got from this utility and the original service address, they are supposedly mailing it...yet another Scam to collect a debt that isn't ours, went through this last year with another collection agency: Portfolio Recovery...[censored]es.

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SHERRY500
Saint Louis, US
Jan 06, 2013 11:21 am EST

TOTAL AGREE WITH COMPAINT OF THIS PERSON, THESE ARE BAD SCAMMERS, SO ARREST THEM!

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eveningsky
San Antonio, US
Oct 09, 2012 7:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also received a bogus collections letter from Convergent with a return address: ATERSO01, PO BOX 1022, WIXOM, MI. I tried to call the [protected] several times getting a recording followed by a hang-up. Obviously I'm not paying them anything. Are they guilty of an FEC violation or is that only when they phone me?

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cassie1975
Stevensville, US
Aug 13, 2012 5:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just rcvd a notice too and I have no ideal what it is...I owe no bad debt...its not mine...this is a scam to get $$$...watch out...this needs to stop!

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