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1.6 150 Reviews

Consumers Energy Complaints Summary

23 Resolved
125 Unresolved
Our verdict: With Consumers Energy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:58 pm EST
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Consumers Energy poor service

I just moved to a new apartment/house, haven't even been there a month. When I called to have them TRANSFER service, they requested a copy of my drivers license and Social Security card, fine. I forgot to send this with all the moving and holiday stuff...I came home last night to NO HEAT. They shut off my gas because I didn't send in those copies, no notice, no call, just shut it off. Mind you it's about 24 degrees out and I have 2 small children...Well I fax them the copies and they tell me it's going to be 5-10 business days to process my request to turn back on my gas/HEAT...WTF! Really! Worst business ever.

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Consumers Energy customer service

Consumers Energy turned off my gas service with no notice on Monday October 17th; as it turned out, it was their error, an error that they could not, and cannot, explain. They admitted that it was their mistake. I called customer service and after 20 minutes on hold got a supervisor; he said he scheduled a "Hardship" service call and told me they would get out "right away"; 3 hours later, still no gas. I called gain, waited another 15 minutes, got a snippy customer service rep who told me "if it's not on by 11, it will be tomorrow sometime", and told me that I have to be at home; and it wasn't my fault! She treated like "too bad, we'll get to it when we get to it and not before". I cut the lock with bolt cutters and turned it on myself at 11:15 PM the 17th. It was cold and I need hot water in the morning to shower. Good thing I didn't count on them to come; at 7PM on the 18th I drove into my driveway and the Consumers Energy truck WAS JUST PULLING UP...so much for "right away" and especially for correcting their mistake.
Clearly Patti Poppe doesn't get it: but then, she doesn't need to.Consumers is a monopoly protected by politicians; they don't HAVE to provide customer service. Thjey jusy have to ACT like they do.

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Elizabeth Fox
,
Oct 02, 2008 10:37 am EDT

It took Consumers Energy from the end of May to the middle of August to "retire" the gas hookup to my 95 year old mother's house. The gas had been disconnected and I needed the gas totally shut off before the house was demolished.

My mother was questioned about why she wanted the gas off. It is difficult enough for her to lose her home without those that don't understand questioning the validity of the 'retirement'. We worked hard to empty the house to prepare for the demolition and because Consumers Energy took so long mother had to pay an extra months rent.

I live in another state and had to stay in another house when I was in Michigan. I left message after message and did not get a reply to my requests for a return phone call.
Fortunately the demo guy knew the ropes and was able to get to get Consumers Energy to do the job.

I have requested that Julie Havert or her supervisor return my emails and phone calls to no avail. I just want people to know the lack of consideration by Consumers Energy.

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11:22 pm EDT
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Consumers Energy was kicked off the shut off protection plan

I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan well the next day I called in to make my payment I was kicked off the plan and now im being told I cannot be put back on because you only get 2 times well I was not kicked off the plan because of non payment I was kicked off because the operators give you the wrong information . now im screwed because they are telling me I have to pay my past due balance of 1800.00 in 5 days or they will shut me off .. Im so mad its not right of them to do this when I paid my bills when I was told I could so I DID NOT get kicked off the plan I HATE CONSUMERS ENERGY OPERATORS they are rude and very inconsiderate I have never been treated like crap from a professional place like that. If there was another company I could goto for gas and electric I would have made the change forever ago..

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2:45 pm EDT

Consumers Energy stay away

I was on a budget plan and they had $1200 of my money for the heating oil season and in Januery they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer was charging $3.89 per gallon all season because they said oil has high when they bought it so they had to pass on the inflated prices to the customers the customers that they were supppose to be saving money by sign up with them. When the new oil company delivered it was $2.19 per gallon So beware of this terrible group.

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1:26 am EDT
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Consumers Energy meter reading

My monthly usage for 2010
May-615
June-737
July-694
Aug-167
Sept-665
Oct--541
Nov-2146
Dec-705
2011
Jan-581
Feb-580
MARCH-(22, 763) and a bill for $4, 243.41
APRIL-(11, 806) estimated
May-650 actual read by tech.
We called consumers to tell them there is no way this can be correct so they send out a tech to read the meter .He tells us there is no way possible to have a meter read that high and of course the May bill is right on par with the year except those two months.
But consumers says that the bill will not be adjusted and we owe that amount.

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Gina Monteleone
Sterling Heights, US
Nov 10, 2011 7:07 pm EST

The same thing happened to me. They were sending me bills, during the winter, for $32.00 and $19.00.. Then all of the sudden they laid a whopping $2, 000 bill on me. It made no sense, to go from paying such a low amount to an enormous one. Apparently their reasoning for this was that the previous bills were just 'estimates, ' and the $2, 000 was what I truly owed. Hmm, okay. My neighbor had the same problem, and somehow got his bill reduced to $100. With me, they were unwilling to negotiate, but apparently there is a way to reason with them.

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madatautodiallers
Portage, US
Jun 20, 2011 11:22 pm EDT

Please contact us at karmadist@gmail.com We have similar issue heading for the formal complaint process before a judge. CMS gave us the same general runaround. We made a complaint with the MPSC, that was also not handled. Finally, we have called the gov's office and it looks like we might get results. Below is the blanket letter I am posting multiple places in an effort to get more people involved in making a change.
We are from Kalamazoo in a dispute with CMS and now with the MPSC concerning a tale that is too long and aggravating to go into a lot of detail about. I am asking for those of you on this board to please contact the MPSC([protected]) or [protected] for MI residents) and file your complaint. Then, call the gov's office and file the same complaint! We have been told that the MPSC actually has limited ability to force CMS to do anything! They answer to the gov's office([protected]). Why do we have a toothless regulatory agency? That's a good question that a Gov's office assistant we spoke with is going to look into. It begs the question- what recourse do the citizens of MI actually have if CMS is defrauding them? And, one could argue it is fraud if they advertise and promise to deliver efficient and reliable energy- but ignore problems with the delivery that could be costing their customers thousands of $ each year. Apparently we are the only people to ever contact the Gov's office about these kinds of problems. I'm not sure if I buy that, but if you do it and then let us know- then I guess we KNOW we aren't the only ones.
It's really easy to ignore a small handful of complaints, something CMS are old pros at. When it's coming from the Gov's office, a larger group and hopefully a news article or two it gets harder to ignore. We are working towards a formal complaint in front of a judge- so please contact us with your tale. We won't divulge identifying info., but each complaint helps us to know exactly what systems need fixing. karmadist@gmail.com

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7:46 pm EDT

Consumers Energy beware of this terrible group

I was on a budget plan and they had $1200 of my money for the heating oil season and in January they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer was charging $3.89 per gallon all season because they said oil has high when they bought it so they had to pass on the inflated prices to the customers the customers that they were supppose to be saving money by sign up with them. When the new oil company delivered it was $2.19 per gallon So beware of this terrible group.

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8:02 pm EDT
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Consumers Energy bill for service I never recieved

I moved from my old address (a house i was renting) to my new address feburary of 2009 however the gas company never shut of survice until 10-2010 and now they are sending me a bill for over 6, 000.00 I have sent them proof that i moved and still they are no help they set me up on a payment plan of over 430.00 per month. ( i can not pay this). But they turned my gas off and i have children and it was winter so i have no choice. I have proof that i did not live at the address they are charging me for. Please help

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madatautodiallers
Portage, US
Jun 20, 2011 11:15 pm EDT

We are from Kalamazoo in a dispute with CMS and now with the MPSC concerning a tale that is too long and aggravating to go into a lot of detail about. I am asking for those of you on this board to please contact the MPSC([protected]) or [protected] for MI residents) and file your complaint. Then, call the gov's office and file the same complaint! We have been told that the MPSC actually has limited ability to force CMS to do anything! They answer to the gov's office([protected]). Why do we have a toothless regulatory agency? That's a good question that a Gov's office assistant we spoke with is going to look into. It begs the question- what recourse do the citizens of MI actually have if CMS is defrauding them? And, one could argue it is fraud if they advertise and promise to deliver efficient and reliable energy- but ignore problems with the delivery that could be costing their customers thousands of $ each year. Apparently we are the only people to ever contact the Gov's office about these kinds of problems. I'm not sure if I buy that, but if you do it and then let us know- then I guess we KNOW we aren't the only ones.
BTW Arual98- we were told that CMS couldn't figure out the difference between faulty readings from bad equipment retroactively. Basically, in our case it was looking like we would be owed a refund, so they chose to tell us they couldn't figure that out. Funny how they can figure out that YOU owe THEm somehow! You are absolutely correct- it was their equipment malfunction, their QS system that failed to catch it in a timely manner, and their loss because of their own failures. Stay on it and get people you know who have issues involved too. It's really easy to ignore a small handful of complaints, something CMS are old pros at. When it's coming from the Gov's office, a larger group and hopefully a news article or two it gets harder to ignore. We are working towards a formal complaint in front of a judge- so please contact us with your tale. We won't divulge identifying info., but each complaint helps us to know exactly what systems need fixing. karmadist@gmail.com

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9:56 pm EDT
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Consumers Energy double billing

Complaint is about my latest bill with Consumers energy gas company in Michigan. They billed me with a guesstimate for the months of January and February, I called in to record an actual reading to make sure I wouldn't be over-billed later. Last meter reading I called in and the agent did an adjustment, I was charged the extra difference on my bill and was told my next bill would follow that reading of 6705. This moth, I receive a new bill which is obviously doubled with going by a meter reading at 6661. I called to have them correct it and let them know the reading was submitted [protected]. They insisted it was a correct ready and told me they read from month to month only. Although I ALREADY paid the difference, they insist it wasn't an actual reading so they're saying I need to pay the difference? I called in the reading and PAID the difference already so WHY should I pay for the difference again but more so it's more than double than usual. I even told them the site clearly shows I NEVER use that much gas to warm up my house at a STEADY 62 degrees. She became very sarcastic and rude, told me she couldn't explain it any different. I asked her to SHOW me where that difference is, especially since I already paid my monthly bill, AND on top of paying the extra difference in my last bill WITH a updated meter reader? Please help STOP these rude thieves from scamming!

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Update by Dimples9999
Apr 13, 2011 9:59 pm EDT

P.S. Does ANYONE know how to fight this ridiculous scam and who to contact?

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3:47 pm EDT
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Consumers Energy &lost& payment

I made a payment to consumers and they charged me a $6.25 fee for paying with my debit card. Got another bill for it and they failed to put my payment on my account. Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my account and still say is due. Have spent much time on the phone with them, they are extremely rude and have no idea what they are doing. I wish we could get another electric company, it should be illegal that i can only use this one.

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Consumers Energy - budget plan scam

DON'T DO THE BUDGET PLAN - IT IS A SCAM! I signed up for the budget plan and for the past year paid $88 a month for electricity. Then one day in December I recieved an auto call that said I had to pay $2000 by the end of the week or my power would be turned off! Due to Christmas I had sent in my payment to them one week late, and according to Consumers due...

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12:21 am EST
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Consumers Energy service and safety

ME AND MY HUSBAND SMELLED GAS FUMES IN OUR BASEMENT WE THEN CONTACTED CONSUMERS ENERGY. THEY ARRIVED WITHIN THE HOUR AND FOUND 2 GAS LEAKS IN 2 PIPE CONNECTIONS AND SHUT OFF OUR GAS AND LEFT WITH INSTRUCTIONS TO PUT "PIPE PUTTY" ON THEM AND TO CONTACT THEM AGAIN TO HAVE THE GAS TURNED BACK ON. MY HUSBAND WEARY BECAUSE HE IS NOT A PROFESSIONAL TOOK THE PIPES APART AND TRIED TO FIX THE LEAKS. WE THEN CONTACTED CONSUMERS TO COME BACK OUT AND RETEST WITH THEIR EQUIPMENT TO MAKE SURE IT IS SAFE FOR OUR FAMILY AND TURN THE GAS BACK ON.WHEN THE CONSUMERS REP ARRIVED SHE COMPLAINED ABOUT BEING OUT AGAIN, THREATENED THAT SHE SHOULD "CHARGE US" AND THEN TURNED THE GAS BACK ON WITHOUT COMING IN AND TESTING WITH THE EQUIPMENT LEAVING US FEELING UNSURE AND UNSAFE IN OUR HOME EVEN THOUGH THEY CLEARLY STATE THEY WILL RESPOND PROMPTLY WITH NO CHARGE IN CASE OF A GAS LEAK EMERGENCY. VERY UNPROFESSIONAL AND UNCARING OF PUBLIC SAFETY.

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not happy, horrible company!
Mandan, US
Jan 03, 2011 12:35 am EST
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wow! that is awful! sorry to hear about your problem!

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2:51 pm EDT
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Consumers Energy outraged at bill doubleing

My bill last month was $122.00 this month it more than doubled to $233.83. I called Consumers to inquire why such a huge jump. The woman said it was because I ran my air conditioning and the month of July was the hottest on record in a long time. I explained to her that I am at work all day and that the air is off until I come home, then it is shut off again at night while I sleep. She said that it was because my refrigerator had to run twice as hard to keep the cool temp. This makes not sense to me. If I was home and opening and shutting the door, I could see why it would have to work harder. But with it shut, I can't see such a substancial increase. The problem is, there is nothing I can do about it. Consumers has the monopoly in my area, so my only options are to pay whatever they drum up or pay for whatever they drum up.

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slchick
Spring Lake, US
Aug 13, 2010 9:14 pm EDT

Take a look and you will see any usage over 600 kwh is charged at a double rate. My bill went from $230 last month to $357 this month. I realize that my a/c was running more than usual and knew the bill would be higher but that is insane. I would like to know where the 600 kwh threshold came from? I have never had a months usage below 1000kwh.

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10:47 am EST
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Consumers Energy overcharging

On 30 Nov 2009 I received a bill For $241. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. I was told that they had estimated my bill & not actually read the meter. On 3 Dec I called again & gave them the meter reading. I was told my bill would be readjusted. The next day I received an email showing that the amount owed was STILL $241. I called again & was given the same run-around about the bill being readjusted. On 7 Dec they billed my credit card for that amount. These people are either totally ignorant or just plain don't care about customer service since they are a monopoly.

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natural1
Pullman, US
Dec 03, 2014 1:52 pm EST

Consumers Energy
……...…../´¯/)…... (¯`.
…………/….//……..…….
………../….//……….….….
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.././…/…./…./.|(◕ ‿ ◕).| .….…..
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madatautodiallers
Portage, US
Jun 20, 2011 11:09 pm EDT

We are from Kalamazoo in a dispute with CMS and now with the MPSC concerning a tale that is too long and aggravating to go into a lot of detail about. I am asking for those of you on this board to please contact the MPSC([protected]) or [protected] for MI residents) and file your complaint. Then, call the gov's office and file the same complaint! We have been told that the MPSC actually has limited ability to force CMS to do anything! They answer to the gov's office([protected]). Why do we have a toothless regulatory agency? That's a good question that a Gov's office assistant we spoke with is going to look into. It begs the question- what recourse do the citizens of MI actually have if CMS is defrauding them? And, one could argue it is fraud if they advertise and promise to deliver efficient and reliable energy- but ignore problems with the delivery that could be costing their customers thousands of $ each year. Apparently we are the only people to ever contact the Gov's office about these kinds of problems. I'm not sure if I buy that, but if you do it and then let us know- then I guess we KNOW we aren't the only ones.
BTW Arual98- we were told that CMS couldn't figure out the difference between faulty readings from bad equipment retroactively. Basically, in our case it was looking like we would be owed a refund, so they chose to tell us they couldn't figure that out. Funny how they can figure out that YOU owe THEm somehow! You are absolutely correct- it was their equipment malfunction, their QS system that failed to catch it in a timely manner, and their loss because of their own failures. Stay on it and get people you know who have issues involved too. It's really easy to ignore a small handful of complaints, something CMS are old pros at. When it's coming from the Gov's office, a larger group and hopefully a news article or two it gets harder to ignore. We are working towards a formal complaint in front of a judge- so please contact us with your tale. We won't divulge identifying info., but each complaint helps us to know exactly what systems need fixing. karmadist@gmail.com

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6:00 pm EST
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Consumers Energy no service due to balance on previous owners

My business purchased a building that was about to go into foreclosure. We had a lawyer and a clear title. When I contacted Consumers Energy on Nov 11th to have power turned on they stated they needed to do a credit check so we filled out the paperwork. Today is Nov 30 and I still have no power nor do I have a date when I'll get power. After 6 hours of calling hoping for a positive response, I find out the previous owners had a past due amount and they expect me to pay it before getting power. This is wrong! I've contacted the Michigan Public Service Commission and filed a complaint. I'm also hiring a lawyer to sue this monopoly for loss of revenue. This should not be allowed to happen to anyone.

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yoder 03
, US
Jan 17, 2011 7:42 pm EST
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back in augest of 2017 my husband was told he had to pay a depoist of $200.00 before he could service turned on at the rental unit we r living in but now that we r buying a house just 6 months later they are telling him he has to pay another depoist they keep messing up the bill as well and can never get a person to talk to you whice gets him upset i think they should transfer the depoist can someone help here

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cccckckeker
Grass Lake, US
Feb 26, 2009 11:28 am EST

Consumers Energy has THE WORST customer service around. I too, got tricked into not receiving paper bills, just because I went online to make payment arrangements. We have moved and while in our previous home I went online to make an arrangment, our bill was behind and current was due. Times are hard. Anyway, I made the arrangement, made a payment, then I received a shut off notice. I called them, (waited on hold for at least 20 minutes), then they said my account was so delenquint, I could not do payment arrangments and they wanted the full balance. Why do they think I made arrangements? Any way, I am still paying on that. meanwhile we received the bill for our new home, an "estimate" reading of $470 something, we were not moved in yet, but owned the home, no lights, no heat, no tv, washer, dryer, etc. I tried to call, on hold for 15 min, lost signal on my phone, lost patience, hung up. Fine, we'll pay it. This months bill is $677. we are not home during the day, we turn the heat down to 60 up to 65 after we get home. tv not on a lot, no excessive anything. Newer home with great air tight windows, newer furnace, not drafty anywhere. Furnace not running constantly. Of course I can't call without waiting an estimated 30 minutes. WHO has 30 miutes to sit on hold. Oh, and when I try to pay online for the other house, when I log in, there is my balance, when I go to the payment page, it says CURRNTLY NO BILLS! WHAT A JOKE!

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stopthem2010
oscod, US
Feb 24, 2010 12:36 pm EST

this happened to my friend today, after seven years of owning the house, they shut off the electricity and there is children in the home due to a balance accumulated on a separate meter that was on the garage, they shut off the entire homesteads power and accusing them of being renters, even after proving they bought the house seven years ago. they refuse to return power until the past due bill is paid, which is several thousands of dollars. they had electricity, and up to date payments on the home, never were notified of the seperate meter, never a late bill, they just showed up and shut the power off. looks like time to get an attorney.

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THE OTHER SIDE
Lansing, US
Sep 11, 2009 12:27 am EDT

(CLEARLY STATES IN BOLD RED LETTERS THAT YOU WILL NO LONGER RECEIVE PAPER BILLS IF YOU USE THE ONLINE SERVICE TO MAKE FREE PAYMENTS - idiot! No one "tricked" you. Sufice it to say most people who do business online have enough common sense to read the "Terms and Conditions". Estimated readings are allowed - Consumers Energy is required to read the meter 1 time in a 12 month period - they attempt to read every month...if your bill is estimated (call in a reading!)

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Consumers Energy billing/customer service

I am a traveling nuclear worker, my family and/or I spend several months/year away from our home. For the last 3 years, we have spent the winter months in California. We let Consumers know this each time and we cut our utilities back to a minimum. This usually costs $40 or $50/month. Every year, we get a bill for one of those months for hundreds of dollars. This time it is nearly $1000 for a month that we were not there (gas bill). The previous two years they credited our account after a couple of phone calls, this year they would not. So we filed a complaint (we are still out of state by the way). At that point, they changed out the meter on my house and have failed to be able to provide us with documentation that shows an actual meter reading to back up the bill. Our account is marked so that we can only talk to one person, and that person will not return phone calls.

This has gone on for over 8 months now. My wife and 5 year old daughter travelled back to Michigan a couple of months ago to find that the power had been turned off completely due to non-payment. This is on a bill that is involved with an open complaint. We have paid all of our bills seperate from this issue and continue to do so. When she finally got someone to talk to her about getting the power turned on, they made us pay half of the bill in question and then said that someone would be out in the next 7 days to turn it back on, and they would give us a 15 minute window to be at the house after a phone call. Who in the hell are these people!? And why are they allowed to conduct business like this? My next step is a lawyer!

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madatautodiallers
Portage, US
Jun 20, 2011 11:10 pm EDT

We are from Kalamazoo in a dispute with CMS and now with the MPSC concerning a tale that is too long and aggravating to go into a lot of detail about. I am asking for those of you on this board to please contact the MPSC([protected]) or [protected] for MI residents) and file your complaint. Then, call the gov's office and file the same complaint! We have been told that the MPSC actually has limited ability to force CMS to do anything! They answer to the gov's office([protected]). Why do we have a toothless regulatory agency? That's a good question that a Gov's office assistant we spoke with is going to look into. It begs the question- what recourse do the citizens of MI actually have if CMS is defrauding them? And, one could argue it is fraud if they advertise and promise to deliver efficient and reliable energy- but ignore problems with the delivery that could be costing their customers thousands of $ each year. Apparently we are the only people to ever contact the Gov's office about these kinds of problems. I'm not sure if I buy that, but if you do it and then let us know- then I guess we KNOW we aren't the only ones.
BTW Arual98- we were told that CMS couldn't figure out the difference between faulty readings from bad equipment retroactively. Basically, in our case it was looking like we would be owed a refund, so they chose to tell us they couldn't figure that out. Funny how they can figure out that YOU owe THEm somehow! You are absolutely correct- it was their equipment malfunction, their QS system that failed to catch it in a timely manner, and their loss because of their own failures. Stay on it and get people you know who have issues involved too. It's really easy to ignore a small handful of complaints, something CMS are old pros at. When it's coming from the Gov's office, a larger group and hopefully a news article or two it gets harder to ignore. We are working towards a formal complaint in front of a judge- so please contact us with your tale. We won't divulge identifying info., but each complaint helps us to know exactly what systems need fixing. karmadist@gmail.com

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Consumers Energy - paying for someone elses use

My elderly grandmother lives in a house that we own in Michigan. The bills are in her name because they wouldn't let me put my name on them while she was living in the house because I live in California--whatever. We did what they told us to do, which was put the bills in her name, but we would pay them online -- no problem. I noticed recently that her bill...

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Consumers Energy billing/refund problem

As a good customer of this utility company I have always paid my bill on time. Three Billings ago they overcharged me (I found out later) and I paid as I always do. With my following bill they showed a credit of $99.79. I have tried since that time, going back to July, to get a check for my balance. First I was told it would take two weeks, then 2 weeks from the billing date, and now still no check. I am on social security and this company has no right to use my money (credit balance) like their own checking account. I specifically asked that they issue check on a timely basis because I don't have money to spare. They will not let me talk to a supervisor and have been totally unresponsive. Do they have the right to keep my money and use it as they see fit? I don't think so. I am writing to the executives in Jackson, Michigan and advising them that service holds are long and inconclusive. Would they wait 3 months for me to pay my bill?

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Consumers Energy - meter move out

want to move my meter to the outside of my home, need to drill through my cedar closet to put meter outside and will not pay for the damages, also the meter will be in my landscape bed near 2 japanese mini maple trees, the root system will be dug up, the crew says there is a 60 percent chance they will kill my tree but the company will not pay for damage...

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Consumers Energy screw the people says they.

There is only one source To receive Electric and Gas to my new home and its the monoply Consumers Energy. How can They tell Me I cannot Get service when i have never in my 35 years of life had service threw Them?

I have a 14 and 11 year old living with me and They are telling me I am responsible for a bill from my Wife that had the service turned on before we were married and at a different address also I am only one on the Lease therefore how is it that i have to pay her $600 bill before service is on?
I can't access her bank accounts, I can't access any of her accounts anywhere so how am i responsible to pay them?

You tell me to get a Notarized copy of lease and come in person i did. You call me 4 days later telling me thats not good enough now.

I don't see how this is Legal?

How can the people Fight back? How does it come down to the Monoplys making the laws? The lady at consumers told me IN Michigan its the law that I have to pay my Wifes Consumers bill even though it was her bill before we were married and we are seperated. I just want my kids to be able to take a warm shower in the morning before School. Thats if we wake up in time with no alarm because we have no electricity. How do they expect someone on unemployment to pay someone elses bills. I don't owe them money how do they decline me service?

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dt52
, US
Jul 22, 2010 1:00 am EDT

I don't know the entire process of bills following spouses...but shouldn't your wifes debts be something that you guys discuss before you get married? You are setting yourself up for this kind of stuff when your finances arent being discussed. Consumers Energy is a creditor, meaning when you don't pay your final bill owing to them they are going to send it to collections. When it is sent to collections, those agencies are going to do everything they can to get that bill paid...which may very well mean her bill shows up on yours. You should contact them and find out what can be done to get it out of your name, especially if it was not correctly transferred in.

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JamesD555
southfield twp, US
Nov 23, 2009 4:52 pm EST

Another thing. Did you happen to notice consumers comment page? There is a place provided for COMPLIMENTS no complaints. We bought a insert for our fireplace and so for the past two lovely years have enjoyed heat in our home without that stinking consumers energy. Love it! They suck big time.

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JamesD555
southfield twp, US
Nov 23, 2009 4:49 pm EST

I called the MPSC number. Placed my complaint for almost the same problem.. Ha! The MPSC works hand and hand with consumers energy. They are tight friends.

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Consumer Friend
Williamston, US
May 13, 2009 8:47 pm EDT

Not necessarily. The residential rules for energy customers state that "if you were a member of the household, over 18 and your social security number was also on the established account" you are responsible. The debt should be hers if you were not living in the home and benefiting from the service at the time the debt was incurred. MPSC [protected].

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CommonSense
, US
May 11, 2009 1:59 pm EDT

Because when you got married, you assumed responsibility for each other debt.

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Consumers Energy over charges

I divorced my husband and moved out of the house in End of May 09'. I rented a little apartment and had the power transferred out of my name at the marrital house and turned on in his name. I paid the bill current to do so. Seems as though all went smoothly. The power was turned on in my new apartment. I paid my bills. Then in mid March I received a letter from Consumers Energy transfer department stating that a past due amount was going to be added to my current bill. I called to find out the details. I have spoke with 5 different representatives total now. The first 3 gave me completely different stories. One told me it was a bill from 2007, another told me they have no record of having the service switched from my name to my ex-husbands name. Now they state that the bill was transfered out of my name in late July 09'. Now they did transfer the debt (That I was never notified about other than the transfer notice) to my current account and the stated amount is different than the transfer amount. It is 70$ more! When I brought this to there attention they said that in between the time I was sent to collections more debt had accumulated. How could more debt accumulate? So this bogus debt was sent to collections but the power was not turned off? Do service provided sent you to collections and still provide you service? This whole thing doesn’t make sense. It seems like consumers is just finding a way to screw me and I have no recourse on their monopoly! I feel Consumers should be audited! And I would join in the attempt to prove consumers fraud!

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voidancer
, US
Jul 29, 2015 9:25 am EDT

Consumers dug up most of my front lawn the beginning of Oct last year to fix a leak and 10 months later despite 10 calls and promises I still don't have my lawn fixed

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Consumer Friend
Williamston, US
May 13, 2009 8:56 pm EDT

You may need to show Consumers your lease agreement (date you moved in) or a rent receipt showing when you moved. The new computer system they installed in June 08 messed up a lot of their billing. You may have been caught up in that mess. Don't give up. Contact the MPSC at [protected] and state your case. Be willing to provide the information requested and when you get in touch with a representative from Consumers as a result of your complaint, make sure you ask them to contact any credit/collections agency to remove the ding on your credit history. Good luck.

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