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1.6 150 Reviews

Consumers Energy Complaints Summary

23 Resolved
125 Unresolved
Our verdict: With Consumers Energy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Consumers Energy reviews & complaints 150

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J
12:02 pm EDT
Resolved
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Consumers Energy no fuel

I was on a budget plan and I had $1200 that they owed me in oil they let my oil tank run dry and did not return my phone calls that we need oil. It was January and our house was freezing So I called another company and they called me back in ten minutes and helped me out. Now Consumers will not give me back my money. Beware. Also when the oil was delivered by the new company they charge me $2.19 per gallon and consumers was ripping me off for $3.89 per gallon all season. Beware stay away from this dishonest company . They are not what they say a group made up to help the consumer and save money they have cost me more money then they saved me. And the employees in service are very nasty.

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1:00 pm EST
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Consumers Energy illegally turned service in my name

On August of 2007 I sold my property, I received a shut off notice for the address I no longer reside at due to property sold. Received notice on 2/4/2009. Almost 2 years later. October of 2008, Consumers Energy informed me who request the service to be shut on, the actual owners that purchased my property.

For Consumers to place this in my name knowing and has record of who placed this order. That should not have occured, my name is different from whom placed the call. I'm below poverty level and this bill is not my responsibility. I had to fax over documents indicating the property was sold in 2007, is quite suspecious on how the bill arrived to me in 2009.

Customer service wait time is poor, I submitted the documents to a Stephaine, spoke with her on 2-5-09 after faxing the documents on 2-4-09. indicated they are to busy to review the documents and will get back with me in a week. For information as this, that should have been reviewed right away. I cannot afford an $190.00 bill and have my own bill for my correct resident for $189.00.

This was illegal transaction on Consumers Energy behalf and actions should be taken against this. This has been happening to innocent residents for a long time, it's unfair have this to happen.

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JGraham
Flushing, US
May 11, 2009 12:52 pm EDT

There is only one source To receive Electric and Gas to my new home and its Consumers. How can you tell Me I cannot Get service when i have never in my 35 years of life had service threw you? I have a 14 and 11 year old living with me and your telling me I am responsible for a bill from my Wife that had the service on before we were married at a different address and we are not both on the Lease therefore how is it that i have to pay her bill before service is on? I can't access her bank accounts, I can't access her accounts anywhere so how am i responsible to pay them?

You tell me to get a Notarized copy of lease and come in person i did. You call me 4 days later telling me thats not good enough now.

I don't see how this is Legal?

ComplaintsBoard
B
3:14 pm EST

Consumers Energy state of mi energy draft

Beverly Woog
2259 Miller Road
Metamora, MI 48455

I sent a State of Michigan Energy Draft to Consumers Energy for $637.07, I
owed them $79, and checked the box, on the check, to have the balance returned to me so that I could pay the balance due that I owed the previous Gas Co.

I have called Consumers Energy numerous times, been transfered from one department to another and then finally hung up on. It is impossible to
resolve this matter with them.

Totally Disgusted -

Beverly Woog

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10:23 am EST

Consumers Energy on-line bill pay

Here is a copy of an email sent to Consumers Energy on 11/8/08 at 0845 MST:

We've moved from Michigan to Idaho, unfortunately we still own a home in Michigan, so we still have to deal with your incompetence. It's nearly impossible to contact you over the phone, and the last e-mail I sent took more than a week to get a response . . .that unfortunately had nothing to do with the question I was asking.

While we lived in Michigan, we paid our bill on-line--shortly after we moved to Idaho apparently you changed the system--we changed bank accounts, too. I have tried three time to sign up for automatic withdrawal from our Idaho bank account (the Michigan account is now closed), and each time the website tells me that I'm signed up and the next withdrawal will be on "such and such" date--that date comes and goes and no withdrawal happens. I have updated my email address with you, as well as my home address, but the only correspondence I have received is one bill (for $38) that was sent to collections.

Long story short: we're sending you a paper check via snail mail today for the $122 we currently owe you. Please start sending us a paper bill each month, as I have completely lost confidence in your website--it's full of pretty things to click on, but apparently nothing actually happens. Here, again, is my new postal address: Deleted

Also, an e-mail explaining what is wrong with your system would be appreciated (unexpected, but appreciated).

Hoping to be completely finished with Consumers Energy in the near future,
Larry Evans

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etta walker
,
Dec 04, 2008 3:23 pm EST

why is my bill252 this mo. and72 last mo. what differenc would being on the budget plan make? we are senios and on low income and much medical. is there any help? is there not another co. delivered by consumers that has cheaper rates?

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12:39 pm EDT

Consumers Energy poor customer service

1) It will take at minimum 15 minutes upon calling the only number given to be forwarded to an account manager - so if you have problems you had better have at least half an hour available to wait on hold

2) I signed up for online access to my account - BIG mistake. Now I cannot receive paper bills in the mail anymore. I called customer service, after waiting for 25 minutes I was told that "our system does not currently allow online accounts to receive paper bills in the mail".

"Yes, I understand that is the way YOUR system is set up, but why can't I still receive my paper bill?"

"Sir, our system is not currently set up..."

You can see where this conversation with the so-called 'service representative' went. I currently have many online services with various companies. Discover Card, Bank of America, Charter Communications, Verizon Wireless, Western Michigan University (I attend), Chase Visa All these businesses allow me internet access to my account and send me paper bills through the mail. There is no excuse for a company the size of Consumers Energy not to do likewise.

Furthermore, there was no warning prior to sending an online payment that there would be a stop to my receiving paper bills in the mail. I feel that this in a form of business entrapments for the following two reasons:

a) Internet billing is cheap - VERY cheap - the business is already saving money by not having to post bills through the mail.
b) Online payments are fast - and cheap - compared to check processing. In a nutshell you can save over 80% of the labor costs involved with payment processing if it is done electronically instead of having to log checks brought in and then have them deposited.

I can understand wanting to save money, but to force me to save them money by not allowing me a paper bill is unsatisfactory.

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Reviewer60666
,
Jan 06, 2016 7:58 am EST

Been trying to get a Smart Meter for 2 years with no success! They tell me it won't change my bill. That's BS, when the lady on the phone said all Consumers Workers have Smart Meters. WHY? CAUSE ITS SAVING THEM MONEY! Maybe my Lawyer can help me out.

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RODGER GAGNON JR
Muskegon, US
Aug 05, 2009 3:23 pm EDT

MY SERVOCE WAS TERMINATED WITHOUT RECEIVEING LETTER OF INTENT. OPERATOR TOLD ME THEY MADE SEVERAL PHONE CALLS REGUARDING ACCOUNT THEN LATER TOLD ME THEY HAVE NO PHONE NUMBER ON FILE, SO HOW DID THEY CALL ME 5 TIMES WHEN THEY HAD NO PHONE NUMBER? THEN THEY SAY THEY CANT WAIT 40 HRS TO RECEIVE 85.00 TO KEEP MY ELECTRICITY ON THEY WILL ONLY WAIT 24HRS WHEN TOTAL OWED IS ONLY 193.00 IT SEEMS TO ME THAT THEY COULD WAIT AN EXTRA 20 HRS BUT THEY JUST WANT TO HIT ME WITH THAT ### RECONNECT FEE THIS IS RIDICULOUS CUSTOMER SERVICE AND I CANT EVEN GET A MANAGER ON THE PHONE TO HELP ME ALL THEY WILL DO IS TRANSFER ME TO THE COMPLAINTS DEPARTMENT. ITS MY OPINION THAT THEY ARE BEING UNREASONABLE AND THEY DONT GIVE A ### ABOUT THE LITLE GUYS WHO ARE JUST TRYING TO WORK FOR A LIVING. I WOULD THINK THEY CAN GIVE A LITTLE LEWAY TO THE CONSUMER ESPECIALLY IN THIS TIME OF ECONOMIC HARDSHIP. MY NAME IS RODGER GAGNON JR. AND THIS IS MY COMPLAINT.

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Electic101
Grand Rapids, US
Aug 15, 2013 7:21 pm EDT

Consumers energy seem to consintraited on private work and forget about the long lasting customer they have had for thirty years. 2 days before, discussing the limits they have on cutting a tree on a property line. Consumers assured me they would not go over the property line. Which they did and of course it can't be fixed because its all cut up.
The customer service should be an automatic recording telling all customers we don't have time for you and we really don't care! That is exactly what I have experienced in a tree in my yard, with no permission and yah by the way, no wires were near where they were cutting? There is no standard, just a guy that has rights to do whatever he feels like.

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dt52
, US
Jul 22, 2010 1:04 am EDT

Before Consumers Energy makes any changes to your bills, rates, account numbers it states it very clearly on your bill what they are going to change. Why do they need to advertise on t.v. when it states in 100% clarity on your bill when something like that is going to happen. By the way, try getting your electricity from somewhere that isn't regulated and then complain about Consumers Energy, everything they do is approved by the MPSC and if they don't meet those standards set by the MPSC they are fined like crazy.

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huntergeo
Prudenville, US
Oct 15, 2009 8:03 am EDT

Yes my bill gets mailed late but gets paid every month. i have never not paid in over 25 years to these people so for being late they are now punishing. I paid 219$ last month on the 19th this month was billed 147$ and they disconnected on the 14th charged me 517$ to reconnect 300$ for security was paid within 1 hr of the disconnect and here 24 hrs later they still have not restored my power 20 degrees last night with 4 children in the house small town no storms and they said at customer service they were having too many calls to come out. It was just punishment for being late. shut em off for 147$ after the tens of thousands i have spent with them over the last 25 years. They are lucky not to have any competition.

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Brenda Schulz
,
Oct 28, 2008 10:45 am EDT

ABSOLUTELY! It's a good thing that we can't switch to another Electric company out here, because Consumers would be OUT OF BUSINESS! I can't BELIEVE! the awful, awful, awful customer service this company expects us to live with!

Has anyone else been "taken" by the 6 million account number changes? WHat if I DON'T WANT my account numbers changed!? Couldn't Consumers have taken out a few ads on TV and etc to inform people about the change?

Now I owe $600.00 or so and I can't help but think that there is some huge fraud going on somewhere. I WISH I could make my own electricity!

Brenda Schulz

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Richard A Wagar
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Oct 03, 2008 9:26 am EDT

We had a power surge 0n 9/i4/08 that has cost us over $3000 in replacements, caused by a tree rubbing on the overhead wires. Our insurance has a dedctible of $250. please sent me claim form. Thanks. RA Wagar acc # [protected]

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5:43 am EDT

Consumers Energy budget and leaky meter

In January I asked to be put on a budget plan I was given a confirmation number for this and my first bill came in at $111.00. I paid the $111.00 then my next months bill was not reflecting the same thing. I called on it right then when I received my bill and was told to give it till next months bill to show the budget plan to go into effect. This went on for three months every month I would call thereafter once again and all I got was from them saying MAM YOU HAVE TO HAVE A ZERO BALANCE! At the time I first made the initial call in January I was on the budget program and was told after the thrid month that my bill was supposed to be $121.00 So I started paying them the $121.00 every month and it still never showed on my bill as being on budget. This has been an ongoing battle with them from Day one! They now since then Have SHUT ME OFF!
They are now telling me that I now owe them a security deposit of $150.00 plus there charge of a reconnect fee I believe of $50.00 for a grand total now of $541.00
Why should I be shut off due to neglegence on there part. I not only paid above and beyond what my bill was for the last few months but Consumers has refused to rectify this

Another issue I have had with consumers is for over 3 years I had complained about a leaky gas meter and they sent people out to look at it and told me it was "NORMAL" Well I had a heating contractor finally come out to my house in January and he told me to call consumers immediatly to report it again saying that a contractor had been out and he also stated that I am paying for this leaking gas. Someone actually had come out that same day from consumers and replaced my meter and he even said I was paying for the leaky gas. So I called consumers once again and was told that I am not paying for the leaking gas and that consumers energy was eating the cost and so I asked them then why are my bills lower now than what they were before the new meter? All I kept getting from them was that I did not pay for the leaky gas and was told by 2 contractors that I infact was paying for it and consumers did absolutley nothing to rectify this problem.
When a customer is told by a company that you are on budget plan and is given a confirmation number, I would expect that to hold up to an agreement. I honored the agreement by paying the $121.00 per month why are they REFUSING to fix this? This is not my fault at all on either issue and now I have 4 kids WITH no hot water, NO DRYER, no stove or heat in any way shape or form because of a clerical error on there behalf. I AM CURIOUS HOW MANY OTHER PEOPLE THIS HAS BEEN HAPPENING TO.
This is not the first time I have been asked to be put on a budget plan and it not been done I have had my service sut off 3 times in the last 2-3 years due to this...

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dt52
, US
Jul 22, 2010 1:14 am EDT

Also, if your bill isn't telling you that you were on their Budget Plan, why would you pay what your bill told you to pay? Despite their error, you did make the mistake by not paying for what you were using.

One last thing, it is actually law in Michigan for you to provide utility services for your children. It is not against the law for any utility to turn your service off. You could actually get yourself in trouble with child services for not providing your child with utilities. Thats the way the law is...and probably should be.

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dt52
, US
Jul 22, 2010 1:09 am EDT

Consumers Energy is not allowed to profit on Natural Gas. They are only collecting on what they pay out on the natural gas that is used. They do make some profit on delivery and your customer charge, but those charges are regulated by the MPSC and Consumers, as a business, is limited at how much they can profit on your bill and annually.

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thiswhtguyforyou
Pontiac, US
May 02, 2009 1:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my bill last year on 5/22/08 came in at724.27$ and now this year on 5/1/09 it came in at 622.13$ and i have this rising suspision that consumers is fraudulently raising prices right aroud tax time to obtain monies for personal gain

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Danielle82686
Kalamazoo, US
Apr 02, 2009 1:53 pm EDT

I have also had problems with Consumer's energy. Today I was actually just searching around because some guys came to my house today, door to door knocking, looking to "lower my heating costs". I knew it was a scam already but I played a long. I wanted to get the word out to not let these guys into your home. I think it was called something like extreme energy and they had white shirts on I think. The problem is, they aren't even getting permission from the apartment complexes to sollicit services, in these non soliciting apartments, so the next time anyone else sees them, play along and call the police. Don't give your information to them, especially your social security number. Better yet, refer to the special that was done on 60 minutes that exposed these door to door salesmen. They are theifs and not safe to deal with, not to mention they don't have the authority do these sales at your door.
Ok back on subject. You were in deed paying for these services. They don't have anyway of "eating these costs". They simply have been billing you for what the meter was reading (including the leaks). What you should do, and what I did, was make a complaint through your local BBB. In my case, I moved from an apartment and had services shut off and restarted in my new place. The people who moved into my old place didn't have them started in their name and I started to get utility bills for the old place. I kept calling and telling them I was not living there and they said that I had to pay since somebody was using the services. AFter getting 4 months worth of utilitiy bills these people racked up on my account, I contacted my BBB and they took care of the situation. However Consumers was not happy and said that I was "lucky" and that most people would have had to just deal with the situation. My advice to you is that you should go through the BBB give them all the information you shared here, along with your confirmation code. Also, I don't think they can turn your services off if you have kids. I think it's illegal for them to do that to you. Thats not okay. You would think that in today's day and age, even if you wern't able to pay your utility bills, but you did in fact pay, that it would be illegal for them to turn your services off while you have children in your house. Screw Consumers. They are a monopoly that is unfairly overcharging us and taking our hard earned money right out of our pockets. I am sincerely sorry this happened to you and I wish you all the luck in the world with this situation.

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9:50 am EDT

Consumers Energy lack of service

I have been attempting to contact Consumers Energy since the 14th of July to have service connected to my home in Saint Helen. Service was disconnected and the meter was removed from the house because the hub connecting the mast to the meter box was broken (it had been broken for several years). The hub was changed on the 14th of July in about 5 minutes. I have made nearly a dozen contacts with customer service and the local engineer (could only leave messages, and he does not return calls). There has never been a problem with payment because the bill is direct payment from a checking account. It has been ten days, and I don't know where to turn.

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3:48 am EDT
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Consumers Energy put unpaid sons gas bill on mine

About seven months ago, consumers energy gas company started billing an unpaid gas bill-my sons-to my account. My gas bill is always paid, but they issue a shut-off notice to me every time they do this. They've got all the proper information to make this stop, but they won't stop. He hasn't paid it, which doesn't have anything to do with me-but they keep putting his bill on mine, trying to make me pay it. Like I said, this has been going on for months now. Short of getting a lawyer, what can I do about this? I'm trying to get ahold of channel 7's action news to help, but it seems impossible to get in touch with them, and I'm at my wits end. If I had any extra money, I would pay the damn thing just to make them leave me alone, but I have no job, it's affecting our relationship and my girlfriend's health, and we barely make it on my girlfriend's ssd income. But this situation shouldn't exist in the first place. I NEED HELP, SOMEONE PLEASE MAKE THESE IDIOTS AT CONSUMERS ENERGY STOP HARASSING ME!

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lynn carter
,
Oct 29, 2008 5:30 pm EDT

I have been trying to get my gas turned on in my new residence for 2 weeks first they told me there was an investigatin because meter was romoved because of last tenet. I finally got them to turn it on for me, or so I thought. They told me they could not reach me at my number and the next date was a week away, fine it was set to install10 28 08 between 4pm and 8 . I wajted in cold house till 9I called company several times from my cell only to be put on hold for 15 min at a time they told me to wait because they would be comming. I went home got up at 630 emailed them then I called they said they woud be there bet 9 and 4 again I waited I called and they said supervisor would call me still nothing. they said they could call till 9 pm after last night I know they go on emergency only calls. I still dont have a clue to when their going to do this I have a heart cond, and copd I have to move but I cant move into a cold house please please help thank you Lynn Carter

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Hamilton1
Hazel Park, US
Jan 31, 2012 2:07 am EST

Thanks to Consumers Energy for billing me 6 thousand dollars on a gas bill for a residential
Home address and now that my gas is off and i have no heat there still billing me, and its 200 dollars now
OK so you redone my bill and my gas is off what now, you don't have respect for human life of a 53 year old female, with COPD, living alone with her dog and house maybe going into foreclose, the days and nights are unbearable, i feel like I'm in a State, of an emergency the DHS don't help cause i have no kids, and Consumers Energy ither,

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Shannon L
Burton, US
Mar 05, 2014 6:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just received a bill from Consumers Energy and my bill is typically $74+ a month. This new bill is now at $3, 735.97. They added on my roommate's past due bill to mine without authorization. I just moved to this home in October and the Consumers was in my landlords name. On the same day around the same time when I was at work and my fiancée was at home she called into Consumers to have it put in her name. I did an online application for service and never herd another word back from them until January. In January I received a bill in my name for $376 along with another bill in my finances name for 125.00 and both were different account numbers. In February we came home after work and found our power and gas were shut off. I called to find out why we were shut off and I was transfered to the fraud department. We were being accused of stealing power and gas. Our power and gas were never shut off all bills were always paid. We have a 5 year old child in our home and they did not care. That week the temps were in the single digit's. They did not care and I kept getting the run around. It took them a week to turn my power back on after I cleaned out my account to pay them to restore my service. I don't have money just laying around to do what ever with. That money I had to use to pay them I had to take food out of my family's mouth. It made me late on rent and was charged late fees for that and I also had to go by a generator just to try to keep us warm. I do not know what to do at this point. I cant afford a lawyer and consumers will not do anything to fix their issue. I don't have the money to take them to court and sew them. Does anyone have any ideas that I can do without missing work?

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Dale & Nancy Rossow
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Dec 04, 2008 6:37 am EST

You have failed to pay for the lease of the "underground pool" that, you say, extends into our property. We believe it's been about 4 years sense Consumers Energy has paid

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Meranda6680
Lansing, US
Feb 06, 2015 5:34 pm EST

Unfortunately I am in the same boat as well. I have been battling them for years regarding bills that are not mine, not my social security number nor in my name. They refuse to provide me any documentation that can support my claims and have left myself and my 5 children without heat or hot water for over a week now. How can I possibly owe $5, 699? It is obvious that this is a combination of bills because they would not allow it to get that high! They turn it off within a few months of unpaid bills... I am at my wits end. How can they do this to people and leave children without heat?

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Travis and Kim Palacios
Flint, US
Dec 23, 2014 5:41 pm EST

LISTEN EVERYBODY, THE SAME THING IS HAPPENING TO ME. REMEMBER THIS AS WELL; ONCE THEY TURN THE BILL INTO COLLECTIONS (THE ONE THEY WANT YOU TO PAY), THEY DON'T HAVE A RIGHT TO THE DEBT -- THEY SOLD IT! SO, FOR THEM TO CONTINUE TO DEMAND PAYMENT FROM YOU MEANS THEY ARE TRYING TO GET PAID TWICE -- BLATANT FRAUD, ORGANIZED CRIME, ... MY FRIEND AND I ARE GOING THROUGH EASTERN MICHIGAN LEGAL SERVICES, C/O ATTY MIKE STANLEY. HE HAS HELPED ME IN THE PAST WITH THIS ISSUE, BUT WE NEED TO START A BONAFIDE CLASS ACTION SUIT AND STOP THIS CRIMINAL ACTIVITY THAT LEAVES US STRUGGLING FOR UTILITIES, AND RUINS OUR CREDIT! EMAIL TMBOWLES@LIVE.COM FOR NOW, AND LEAVE YOUR CONTACT INFO. I WILL DO MY BEST TO QUICKLY CREATE A FACEBOOK PAGE WHERE WE CAN COME TOGETHER TO START AMASSING AND ORGANIZING OUR EVIDENCE. A LITTLE HELP WOULD BE NICE THOUGH, SO PLEAE FEEL FREE. ENOUGH IS ENOUGH!

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itpoor
Mt P, US
Jul 03, 2014 2:38 pm EDT

I got told if I didn't inform them when ever I move they can charge me with a felony for an 800 dollar bill that I offered to pay 100 bucks on top of the monthly bill. They refused stating I needed to pay at least 591 dollars that is what I make in a month and I have rent so what do I do sleep in a tent so I don't end up with a felony charge for trying to stay in a place with electric. Its not somebody Else's responsibility to pay my debt and my room mate should not be punished.

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aschuhjr
, US
Jun 25, 2013 10:26 am EDT

These guys have been doing this to me for years. I've paid for several bills that did not belong to me. In addition to that it just seemed like I could not escape them. The more money I gave the more money they tac on. I finally moved out of state and now they just harrass my family back home. These guys are criminals. Good luck with the state by the way. I tried that all they did was made an arrangement to pay and then add previous Tenants bills to mine. (My father owned the rental house and they told me either him or I would have to be responsable so already paying the 1800 I originaly called about I just shut up and paid.) Im back to owing them 4000 now somehow. Ive requested investigations and nothing came of it. Once they know you'll pay be prepaired. Theyll keep coming after you for more.

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frusterated woman
Flint, US
Apr 14, 2013 1:42 pm EDT
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Well i finally got consumers to take off the bill that was not mine. So with very much persistence I finally got it taken care of

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larkinluv10
Burton, US
Mar 07, 2013 4:01 pm EST

I am a reporter. Please email tmoreno@mihomepaper.com. I am interested in following these claims.

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12:00 am EST
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Consumers Energy poor quality customer service and billing problems!

Consumers Energy decides to estimate meters whenever they don't feel like coming out to your house and giving you an actual reading. My bill went from $81.67 to $274.00 because they estimated instead of doing an actual reading. Not to mention their customer service is really of poor quality when they hang up on you.

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Deborah Chestnut
, US
Jul 17, 2020 9:43 pm EDT

I called Consumers Energy to pay my bill on 7/18/20 but the website & automated phone service Rejected both my credit cards. While waiting for a “real person”, my call was dropped! POOR CUSTOMER SERVICE!

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madatautodiallers
Portage, US
Jun 20, 2011 10:55 pm EDT

sorry about the ' ! I am going for an apostrophe- but it doesn't seem to want to translate.

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madatautodiallers
Portage, US
Jun 20, 2011 10:53 pm EDT

We are from Kalamazoo in a dispute with CMS and now with the MPSC concerning a tale that is too long and aggravating to go into a lot of detail about. I am asking for those of you on this board to please contact the MPSC([protected]) or [protected] for MI residents) and file your complaint. Then, call the gov's office and file the same complaint! We have been told that the MPSC actually has limited ability to force CMS to do anything! They answer to the gov's office([protected]). Why do we have a toothless regulatory agency? That's a good question that a Gov's office assistant we spoke with is going to look into. It begs the question- what recourse do the citizens of MI actually have if CMS is defrauding them? And, one could argue it is fraud if they advertise and promise to deliver efficient and reliable energy- but ignore problems with the delivery that could be costing their customers thousands of $ each year. Apparently we are the only people to ever contact the Gov's office about these kinds of problems. I'm not sure if I buy that, but if you do it and then let us know- then I guess we KNOW we aren't the only ones.
BTW Arual98- we were told that CMS couldn't figure out the difference between faulty readings from bad equipment retroactively. Basically, in our case it was looking like we would be owed a refund, so they chose to tell us they couldn't figure that out. Funny how they can figure out that YOU owe THEm somehow! You are absolutely correct- it was their equipment malfunction, their QS system that failed to catch it in a timely manner, and their loss because of their own failures. Stay on it and get people you know who have issues involved too. It's really easy to ignore a small handful of complaints, something CMS are old pros at. When it's coming from the Gov's office, a larger group and hopefully a news article or two it gets harder to ignore. We are working towards a formal complaint in front of a judge- so please contact us with your tale. We won't divulge identifying info., but each complaint helps us to know exactly what systems need fixing. karmadist@gmail.com

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casper49424
Jenison, US
Jun 04, 2011 3:50 pm EDT

What the company will NOT tell you, is that, in order for any complaint to be officially addressed or recognized, you must INSIST on a FORMAL COMPLAINT. The reps are trained to deflect objections and just allow the customer to vent, ect, to avoid anything going on actual record. Also, if you are just complaining about usage, the reps have to have you get your own meter reading and fill out useless paperwork and so on, so you are better off just calmly letting the rep know that you are calling to specifically file a formal complaint. That you do NOT want a callback from a supervisor (they are sometimes the same reps from the regular phones to cover for the actual supervisors and will do nothing else for you - again, avoiding an offiicial complaint.)
The formal complaints are seen by the Public Service Commison - this is the only way they know there is a problem. If everyone did this instead of wasting time with the phone reps who are not empowered to change a thing, the problems that plague customers will actually see the light of day.

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madatautodiallers
Portage, US
Apr 23, 2011 5:54 pm EDT

Our bill, labeled as an Actual reading, said we had 0 as in zero usage in February. How is that even possible? We called and they have no good explanation. Of course, the next months bill was sky high.Didn't Consumers get in trouble not too long ago for claiming actual readings when they were only estimating? I seem to remember that when I worked as a leasing agent for a large apartment complex and the bills for our tenants were all over the place.
On a separate issue with Consumers- do you get auto-dial phone calls constantly, even after you have paid your bill? You do have the right to have your phone number removed from their system because using auto dialers to collect debts is illegal. They call cell phones which can cause charges and there is not a live person at the other end of the phone to speak with.

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Mrs. Powell
Detroit, US
Mar 30, 2011 10:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They really suck! I get a shut off notice every month for my bill even though it was under $200. Now my bill is higher cause they say it was a billing error. I have to constantly deal with their nasty attitudes and hang ups. We need to have another major energy company that would have great customer service and better rates or maybe everyone go green to eliminate their a#@#!

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Mrs. Powell
Detroit, US
Mar 30, 2011 10:02 pm EDT
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My bill was estimated as well and it went from $179 to $349. I was told it was there mistake but I will still need to pay the bill. Is there a State Representative we can call to handle these issues?

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Russr12
Goodrich, US
Mar 17, 2011 3:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Here is a better one for you, I have renters that will not pay, the consumer's bill was in my name. They racked up a $1000 bill then the renters just changed the billing name just before shut off, consumer's energy never notified me of the change. I was going to let them shut the power off to get rid of the renters or force them to pay, but now consumer's energy tacks the bill on my credit and the low life renters will be able to stay in the house rent free longer WTF any suggestions?

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Ann Tuin
Kalamazoo, US
Jul 30, 2009 7:03 pm EDT

For the last four months we have had consistent problems with our bill. What a hassle, and a rip off!
This last time the employee told us to evacuate our house, and sent someone here to investigate. She stated on
our file a gas leak! Not even close. The employee who arrived was no help, and used profanity. This is a waste of our time, and clearly theirs. Prices could be lowered if they ran their business better!

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Mad in Lansing
, US
Jul 29, 2009 12:18 pm EDT

The SAME THING HAPPENED TO ME! They hung up on me and essentially said that their online problems were my problem and that, oh by the way, they were planning to stop my service WITHOUT ANY NOTICE. I cannot tell you how mad I am right now & we all really have no other option out here!

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The complaint has been investigated and resolved to the customer’s satisfaction.

Consumers Energy terrible customer service!

I called up the oil company about the equipment not functioning properly because heating wasn’t working properly. The dispatcher said they are only addressing problems of ‘no heating’ and somebody would be there on Saturday.

I had called on Tuesday. After checking the heating and realizing that the heating actually is not working on the first floor, we called the services again in 15 minutes. I was told that somebody will be there by afternoon. Nobody showed up till Wednesday when I called up again on Thursday and I was told that there is no record of my calling to the service department. I said to send somebody on Saturday morning because we will not be around on Friday as at least 2nd floor heating was working. On Saturday nobody showed up until late morning. I called the service department again and they said they will send somebody. Somebody did appear in the afternoon. Gentleman commented that there are issues with the equipment and there are leaks in the pipe and something else not working and can only be corrected on Monday. He said he is shutting something off but heating will work for 2-3 days. After he was gone in about 3-4 hours the heating completely stopped, this time even the 2nd floor was not working. So, we called the service department yet again on Saturday night and talked to a gentleman John. He said you need plumbing work and we can't make any such decision to provide urgent service of that nature until Monday. I said our heating is not working. I left a voice mail for the manager – Dave Wagner, who apparently checks his voice mail occasionally and calls back. I left message around 12:00AM. Nobody called till 2:00AM when I called again and left a message at the emergency service voice mail. Nobody contacted me till 6:30 when I called again and left message.

It is 7:22AM Sunday morning, we still haven't heard from anybody yet. We have been living without heat in this cold weather for so many days in the first floor and now, the whole house since Saturday (10th Feb evening).

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steveruth88
484442, US
Jul 01, 2023 3:05 pm EDT
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6/25/2023

I filed out the refund form for ev charging but can not take a picture of the cars screen for setting the time. I do have an old film camera but no film. my cars vin# is 1G1FZ6S07N4102677. can you help?

Steve Ruth

14034 East Lanedn drive, Holly MI [protected]

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Lisa Dillay
Clarklake, US
May 01, 2023 2:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The week of April 17 through the 21st tree cutters were sent out to trim limbs around powerlines by Consumers energy company. My backyard sustained very deep ruts from the large equipment they brought in this will require dirt to fill in the deep ruts and grass seed. I do not feel this is my responsibility to fix.

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Johnna ryan
, US
Dec 31, 2022 10:23 am EST

Won't turn on our power because of previous tenants even thou we have children in the house and it's week before christmas

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Randi Morningstar
, US
Oct 14, 2018 9:46 am EDT

I deliver the mail and your meter reader people park in front of our boxes constantly. It would be appreciated if you would have a service talk with them about parking in front of mailboxes. Thanks

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Kurt phillips
, US
Oct 02, 2018 12:54 pm EDT
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I think it is charging to much money and it ain't fair that there the only company in Michigan that is a monopoly it ain't fair and while this is going on I want my gas back on asp

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Rob5135
, US
Aug 28, 2018 5:28 pm EDT

6090 belford rd Holly Mi.48442 [protected], 2 companies with bills that are triple Electric use only.please resolve this for me. [protected] or [protected]. 6090 Belford Rd Holly Mi.48442 South Flint Gravel inc. and Aldridge trucking company.inc. Thank you

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