Complaint Rating:

Company information:
Consumers Energy
Marshall, Michigan
United States

It took Consumers Energy from the end of May to the middle of August to "retire" the gas hookup to my 95 year old mother's house. The gas had been disconnected and I needed the gas totally shut off before the house was demolished.

My mother was questioned about why she wanted the gas off. It is difficult enough for her to lose her home without those that don't understand questioning the validity of the 'retirement'. We worked hard to empty the house to prepare for the demolition and because Consumers Energy took so long mother had to pay an extra months rent.

I live in another state and had to stay in another house when I was in Michigan. I left message after message and did not get a reply to my requests for a return phone call.
Fortunately the demo guy knew the ropes and was able to get to get Consumers Energy to do the job.

I have requested that Julie Havert or her supervisor return my emails and phone calls to no avail. I just want people to know the lack of consideration by Consumers Energy.