Complaint Rating:

Company information:
Consumer Portfolio Service
16355 Laguna Canyon Rd
Irvine, California
United States
Phone: 949-753-6800
consumerportfolio.com

I received a call from this company for a third party that I don't know. I wrote down the number and deleted the message, thinking I will call them really quick and let them know I don't know this person and ask them to please not call anymore. I called in and politely told the man I don't know the person they are calling for and to please remove my number. He told me he would remove it but the account holder had called in from that number before and he knew I was lying. Of course upset by this, I said "excuse me?" He continued on to tell me that if I was going to have this attitude he will not remove my number at all and continue to call. I asked for his name, he refused, asked for his manager, he said he was the manager, I asked for the company name and he told me to call the account holder because he can tell me since he called from my house. I advised the man it was not a home phone it was a new cell phone number and I don't know the account holder. He continued to call me a liar and continued to talk over me then hung up on me. I called back trying to get a manager, so I didn't enter in the extension this time. The same man answered and without even saying hello said, Ma'am what do you want?? I asked for a manager, he refused again and refused any information once again. I then had my friend who is an attorney call back, the same man answered, still wouldn't give any information and refused a manager and hung up. She called yet again from another line, finally got another employee and asked for the number not to be called again and they said it had already been taken care of an blocked from calls but said could not say who the call had come from since they just get call alphabetically, whatever that means. He was not apologetic and didn't seem to care. I had never heard of this company until today and I have never been so disgusted by the way I have been treated. I am a bill collector myself and if I ever talked to someone the way this man talked to me I would be fired in an instance, not to mention he just obviously had no respect for people whatsoever. I would never use this company and I'm so sorry for anyone that does, and good luck. I will be posting my dissatisfaction at all places possible.