Complaint Rating:

I have been a Telus customer for a total of 9 years.To make a long story short much like the previous customer who got roped into a 3 year contract so did I. Previous to this I never had a contract with Telus but I was going to get a phone for my daughter and they offered me an upgrade, which I don't know why it was attached to a 3 year contract but be the trusting soul I signed it. A few months later I upgrade my older daughters phone and again the salesman called it just an upgrade and said the contract was a formality for the discounted price of the cell phone. I said to Omar but my daughter will be going to the states so I don't want a contract he said that they will just convert the add on service I currently have to a North American plan. I asked if this would be expensive as I already had experience with roaming charges but he said that there should virtualy be no difference. He also smiled nicely at my daughter and said you have 30 days to try the phone and if you don't like it you can change it to another phone. She had poor reception from day one but thought the phone was realy cool looking "pink razor" but since I was the one trying to get a hold of her with no success, she admitted that it would probably better to exchange it. When we went back to the store to exchange it the staff was absolutely rude, useless and then they said that they can't exchange it, they claimed it was water damaged and yelled at us. I called Telus and they did absolutely nothing. She was stuck with this phone. My other daughter's phone stopped working about 3 months before her warranty went out so I took this one in for repair, this time a different location they took it, repaired it 4 weeks later we got it back and about a month later it stopped working again apparently a software glitch as the tech called it the last time. Only a week earlier the razor also froze and Telus tried to get it working over the phone but couldn't, this one showing no service. To add to this I tried to change the plan to a North American plan only to find out it was $75 bucks a month not a $10 add on like Omar had told me. Now I have 2 out of 3 phones that don't work. I have spoken to numerous Telus representatives who just keep passing the buck and changing their mind about whether they would like to help me. I am frustrated paying for 3 and using one phone. If more people are experiencing these problems I wonder if there is somthing that can be done about these big companies that step on their loyal clients