Complaint Rating:

Company information:
Consumer Direct Warranty Services
Sacramento, California
United States

Vehicle Services Inc who sells Consumer Direct Warranty Services called me and sent me postcards a dozen times because my original extended warranty was expiring. Represented themselves as working with the dealerships, sold me a warranty that is in fact useless because they will not honor what they claim they cover. Everything is "worn" not broken. My waterpump leaks and it is "worn" regardless of the age. The dealership said that they never cover anything. When called for authorization, they always turn down the claim stating it is worn not broken. when I purchased this warranty I was told that if I did not use it I would get my full refund ($3500) but I may be only able to get $1500 if certain conditions are met.
Their warranty booklet does not differentiate between worn and broken.