Complaint Rating:

Company information:
Chase Auto Finance
United States

Two months ago I called Chase Auto Finance to request all the information that I would need to have to register my car in a new state. They didn't send me the correct information although I was very clear what I needed. I called again and stated what had happened and what I needed to register my car. now almost a month later and many calls I still don't have the paperwork. I've called so many times and each time they give me conflicting dates on when things were processed and sent out. When I asked them what will happen if I don't receive it in another week they told me to call back, but that they didn't send out the info/Title.etc. a second time around. I asked them what they would do and they said they would have someone research it. I asked them what I was supposed to do in the meantime as I can't drive my car because it's not registered. They told me that they couldn't do anything once the information was sent. I highly doubt it was sent out when they said it was because things do not take a month to get anywhere. They lie, and give you the runaround. don't believe them. They just make things very ugly and difficult for you.