Conn's Home Plus
reviews and complaints

I went in the Company place of Business as a customer who made payments or shopped at the Company store as a loyal respected Customer.A new Manager did not like my ethnicity and urban attitude by stating comments of not letting me get ahead or adjust insurance claims for even products I have credit at Conn's for.Continued to lie and complain for years about my Conn's account.Also had the Police called on me one time to be gun-pointed and shot for not being past due on my bill.I have accounts on my credit report that was disputed because of the Managers ignorance at this local Store and Business.

I purchased a dishwasher that did not work” they have been out here a number of times to repair it” needless to say it still does not work”’ i stopped paying on the acct# for the dishwasher’ i have been a faithful customer of conns 4 years’ never been late on anything’ now that i refused to pay on this brokedown dishwasher’ they are messing with my credit’ and not fixing the problem” also i let them come out 1 more time to look at this dishwasher again” stayed home again! Just for him to tell me it will cost more to repair it then it costs” i have made phone calls and still no help” it has a terrible odor in it’ i have put a cleanser that told me to buy’ they said this would clear up the smell’ well it did not’ bleach can’t even kill the smell”” :( this problem has been going on 4 months!

I purchased a Toshiba TV at Conn's in November of 2011. Several months after the purchase the TV began to power off and on for no reason. After contacting Conn's service we waited several weeks for a technician to come out and look at the problem. Manuel, the technician was courteous and told my wife he had replaced one part, but if the problem persisted to call him. The problem did persist and Manuel ordered a new control board for the TV.
We waited patiently for over a month for this part. When Manuel finally installed it, it made the problem worse and according to Manuel, it damaged the TV further. He submitted for a unit exchange with Conn's service department. Three to four days later we were notified by Manuel the the exchange was approved and that we would be contacted with instructions on what to do.
After waiting several more days, I finally called Conn's and was told that they were issuing me a credit of $599 to use in store.
While my TV was on sale around Christmas time, when I got to the Conn's store to drop off my damaged and defective TV, I quickly found there was no comparable TV (they no longer carry Toshiba TVs) within $500 of my "credit". I told the store manager that I had purchased a certain style and size of TV and wanted a comparable replacement, no more, no less. I was told that he could not authorize anything and he gave me a number to call. I left my TV at the store and called the number he gave me the following Monday.
After speaking with a rep named Millie, I was then sent to the "Conn's Resolution Group". Millie also said she did not have the power to authorize an even exchange or a refund. I then spoke with a rep at the resolution group and was told an even exchange was out of the question, but that she would check on a refund. I wish I had written this reps name down, but I did not. She called me back about 20 minutes later and said my refund was approved. I was told I would have my check in 7-10 business days. On June 4, I received another call from Conn's. In their voicemail, they said I was approved for an exchange. Confused, I called them back and was told they had no record of my refund approval or of any call I had made. Further, I was told I would NOT get a refund. I spoke with Jacquline who was less than understanding and only continued to spout what Conn's "policy" was. I then told Jacquline that if I was not to receive a like unit for the defective one I purchased and that a refund was not going to be given (despite being told by a Conn's rep a week ago that it would) that I expect my original TV in perfect working order delivered back to my home now. She said I would have to take that up with service. Some resolution department! I will NEVER buy anything from Conn's again! Appropriate company name though.
The Toshiba 46" LCD TV was returned to Conn's at 11751 Bandera Rd. San Antonio, TX to Manager Ramon Garcia on 5/28/12.
I still have NO TV!

On 1/3/12 I purchased a Toshiba 65” 480HZ 3D LED TV (model number 65UL610U). From the time of purchase the TV has not refreshed at the appropriate specifications that the TV featured. As time progressed, additional issues were noticed with the TV such as vertical lines on the screen and shadowing. Additionally the TV is not powering on. A Repair Service Agreement was purchased along with the TV. A call into the service unit was placed on 5/7/12. No response was received. An additional call was placed to check on the status and I was told a 3rd party service would need to pick up the service ticket as Conn’s does not service Taylor, TX. It was also very likely that no 3rd party service would ever pick up the ticket and I should just wait. An additional call was placed to check on the status again and I was told again that no 3rd party service had picked up the ticket. At this time since no one was picking up the ticket, no one most likely ever would and no one would ever come service the TV. At this time I went into the Conn’s store located at 1601 South IH 35 Suite 500, Round Rock, TX and spoke to Jason on 5/19/12. He indicated that he would speak to the District Manager and would try to get a technician out to service the TV. I received a call on 5/21/12 indicating a service technician would come out on 5/22/12 to inspect the TV. When the technician (David Lafary) arrived to inspect the TV the TV would not power on in order for him to perform his diagnostics. We attempted to turn on the TV for over 30 minutes and the TV would not power on. Due to this, no diagnostics could be performed. David indicated that motherboard could take weeks to receive and he is unsure if one is even available. If one is, and it can fix the power issue, then the lines in the TV along with the clouding would still need to be accessed. Which at that time David indicated the LED panel would need to be replaced, would not be available and even if it was he wouldn’t come out to fix it as it would be a “pain in his ### to do” and they would have to try to find another technician to service this area. After receiving this information and receiving the report from David, I then went back to the store. I spoke to George Baldauf since the store manager Jessica Henderson was unavailable due to wedding planning. George attempted to contact several managers but all managers were unavailable and would not answer their phones. George indicated he would submit a complaint on our behalf. At this time I have had a non-working TV with a service order request in place with Conn’s for over 2 weeks. I paid for the Repair Service Agreement in order to have repair service on my merchandise and I should not have to visit the store and have a complaint submitted to the District Manager in order for a technician to visit my residence in order for the evaluation to occur. However, this is what has occurred. On top of that, the TV is non-operational as it will NOT power on. Due to this the further evaluation cannot be done. So at best I am stuck with a TV that will not power on, hoping that a part will get delivered and hoping a technician will come back out to install the part. After which then a diagnostic can then occur to then determine the TV has issues with the lines and the clouding. Then at this time it will be determined that the part is most likely not available as David said due to the TV being discontinued, this part will not be available. If by chance the part is available, then I have to hope a technician will again come back out to service the TV and install it. However as David said, he would not even do it as it is a “pain in his ###”. So I am left with a non-operational TV that is literally sitting in my living room taking up space doing nothing but collecting dust at this time while Conn’s is doing nothing about it. I do not want an exchange. I have two perfectly good 50” TV’s sitting in a storage unit that I would prefer to be using. Even though their specifications are lower than the one that I purchased, they perform at a much higher quality than this TV (well at least when it powers on). Therefore, I want a refund of my credit and I want to a check sent to me in the amount that I have paid. It’s that simple. I am not paying for something that is not operational and for something that Conn’s seems to be unwilling to service. Until this matter is resolved I will be posting my negative experience on all social media sites and filing a complaint with the BBB.

I purchased a macbook pro and other things at conns.. After being laid off of work in october 2011 i informed in i would no longet be able to make payments until i found another job. After all the harrsing phone calls 20 billion times a day and visits and letters to my home i received a call from a female csr there and told me if i did not make i payment conns would file lawsuit against me, i offered to return the things i did have she said they need all of it. I told her some things i didnt have becuase i needed money. Anyway so she told me to fax in a bill with proof of address and proof of income which at the time was only my husband. So i did that and post date 2 payments and they would bring my account current and begin regular monthly payments in may 2012. I said ok did all of that i made my payments now here i am may 16th, 2012 called to get the pay off amount on my account because i wanted to try and send more to pay it off quickly, my call is transfered to a csr and she informs me my account has been charged off! I asked why i thought it was current i made arrangements to bring it current, she put me on hold and about 2 mins later comes back and says oh i'm sorry it ws just a bank error, what bank error i ask? Yall took out the 4 scheduled payments. ( i had split the 2 months up into 4 payments) well to my surprise i go and pull my credit report .. Surprise surprise ... Charge off account from conns pops right up! And it hit my credit report march 2012. So they called me knowing this account was going to be charged off and got me for 2 monthly payments that added up to $450.00... Here i am thinking my account is current and my credit is good! Never ever ever again will i purchase from conns they are liars and are just annoying as they can be. I dont know how people even work for that company. Fyi i am currently seeking into filing lawsuit for making me pay after my account was charged off. They failed to advise me my account was charged after even receiving the 1st payment in march!

We went to Conn’s and looked for a portable AC. One of the sales told us that it will make very little noise and when she showed us the AC, it was on fan. So we bought it for $499 and brought it home. It was a 2 hours job to install the vent and after turning it on AC, the sound was too much to bear that could not use it while in the room (had to leave the room!). Now the store will not give our money back after explaining that their sales person ripped us off. NEVER EVER go to Conn’s! So they will understand the clientele is important.

I think these people are as unscrupulous and unethical as they come - their credit practices predatory. I'll preface this up front by stating that my 19 year old son used poor judgement purchasing the TV's he did. Dumb kid, he went out on his own for grand adventure, moving to Houston from California for what looked like a promising job last February, 2011. Unfortunately his free living arrangement dried up in August of 2011, leaving him in the position of finding (read afford) a small apartment in Houston on his own. He was paying rent at $400/month, utilities at $100/mo., car insurance at $100/mo. - in addition to food and other expenses, etc., all on a monthly salary of between $900-1, 000. a month ($10.00/hour) at the time he went in Conn's to look at TV's. His debt load at that time was approximately 60% to monthly income. These people actually financed (through their own finance company) a $1, 500 TV with that kind of debt for a kid who'd only had 6 months of employment history by August, 2011! Two months after his original Conn's purchase my son's apartment was broken into, the 55" TV stolen. Brainiac son RETURNED to these amoral people, where they AGAIN financed ANOTHER TV with a different finance company - prior loan already with their own finance dept, mind you - this time for $800. THIS in spite of the pre-existing debt-load, and the Conn financing on the 1st TV! They did graciously talk him into insuring the 2nd TV on their blanket personal property policy for an additional $113.00, however - how thoughtful. I truly wish my son was as smart as most 20 year olds think they are, but lack of experience, naivety, and smooth sales talk (read commissions) led him to believe he could afford this stuff. Any ethical sales individual or company policy should prohibit offering financing options to a young adult already carrying a 60% to monthly net salary but these folks knew a rube when they saw one, and shame on them for that. Son is now home, having fallen on his face from crushing debt, but at least he's back in school, sadder but wiser for this foolishness, and paying his parent's back as he can for clearing these debts for him. I will end this by saying, I am totally disgusted with this outfit, but anything for a buck I guess.

I purchased a General Power Products generator model # PPG6000 from Conn's for $699.99. When I tried to use the generator, it leaked both gas and oil, making it unsafe to use. So I returned it to the store.

The store personnel informed me that they could neither replace or refund, they could only repair it. After realizing that they were not going to cooperate with me, I grudgingly left it to be repaired. That was 10 weeks ago.

Since then, I have talked to the store manager and the service manager, both of whom just keep telling me that the other one has to handle it. I have left numerous messages for the district manager, who refuses to return my calls. I have also attempted to contact the main person at the corporate office in Beaumont, but he is never there, and also does not return my calls.

The service department simply lies when I call them. First they told me they didn't have any to work on it. Then they said they had ordered a part for it that had not yet been received. Now, after 10 weeks they claim, there is nothing wrong with it.

This seems a bit strange, since in October, I received a Safety Recall Notice from General Power Products, LLC about damaged fuel ### valves on that model that could lead to injury or property damage. That is exactly where my generator was leaking, from the fuel ### valve, so how could there be nothing wrong with it.

I feel that since this was a brand new generator, which I was unable to use due to a defect, I should be given either a new generator or a refund of my money.

When you are on hold waiting for someone to come to the phone, the recorded message goes on and on about customer satisfaction. Don't believe it. Customer satisfaction is none existent at Conn's. All they want is your money, and once they get it, they could care less if you're satisfied.

Don't get conned by Conn's!

This company is a rip off they will get you for your money instead of doing business right they lied about most of the things in our contract...Our warranty program and stuff will never do business with them again i have spoken to accouple lawyers and might follow through with a lawsuit i do not recommend this company to anyone i hate conns...And will do anything to tell people never to buy stuff from conns have already posted somethings about them on facebook got really good results...So hope they go out of business...They do not honor their warranties...So its pointless in getting them with them...

Please do NOT purchase any goods from Conn's - I wish I had read all of the complaints and the BBB file, prior to making our purchase, so please consider this a WARNING! Conn's has received, over the last three years, in excess of 1500 complaints to the Better Business Bureau in Beaumont, TX. Additionally, simply google "Conn's" and you will find a host of horror stories posted online at consumer awareness sites.
Simply put, Conn's sold us a broken 50" Plasma screen TV. When we arrived to pick it up, employees brought the TV out from the back (incidentally, it took 4 days and three visits just to finalize the transaction). The box, containing the TV, was badly damaged. We were assured by three Conn's employees that they had checked the TV and found it to be free of damage, but if WE found damage or the TV to be defective, we could simply exchange it - they made it quite clear that they were aware of the damage to the box and would quote, "take care of us", if we found anything wrong with the TV. One of the employees was actually an Assistant Store Manager and he provided additional assurance that we would be able to return the TV without difficulty.
First mistake, we BELIEVED the employees and took the TV home on good faith.
Fast forward, we open the box, find that the TV has two large cracks in the TV panel and is completely inoperable. We call the store and the nightmare begins.
#1 - Four calls over three days to the Burleson Store Manger went unreturned
#2 - After three days, finally speak to the Manager. He states his employees furnished us with bad information and that he could not exchange the TV without authorization from "repair". I advised the Manager that the TV had never been used and that this was not a "repair" problem. It should be a RETURN (note: we were within the 10 day return timeframe outlined on the receipt). The manager stated that was all he was willing to do and hung up the phone. I called back and asked for his supervisor's contact information. He stated he did not have a supervisor and hung up a second time.
#3 - Sent three written emails to Customer Service at the corporate office - NO RESPONSE
#4 - Call the corporate "Customer Service" Contact listed with the BBB in Beaumont - NO RESPONSE
#5 - Called corporate customer service, was advised that the only assistance they could provide was to fill out a "complaint worksheet" and have a manager return the call. The rep went on to say, and I quote, "they get so many of these a day that we cannot guarantee a call back anytime soon". CAN YOU BELIEVE THAT? And, true to her word, NO RETURNED CALL.
#6 - Called the "service center" to schedule a "repair" appointment for damaged TV. Employee told me that she would send a technician out, but that she could, and again I quote, "tell me what they were going to say...that we had damaged the TV on the way home and that it would not be repaired or replaced". I was absolutely appalled - I explained to this particular employee that the box was notably damaged AT THE STORE and that STORE EMPLOYEES had acknowledged the damage prior to our transporting the TV the 2 miles home. Furthermore, that the STORE EMPLOYEES had LOADED and TIED down the television & refrigerator (yes, we also bought a refrigerator from these people - hope it doesn't break). Upon this realization, she said she would send someone out to look at our television.

To date, no one has looked at our television. We cannot reach anyone from the store level up through the corporate level that will assist us. All of our previous communication attempts have gone unanswered. The employees we have spoken with are flat rude and being that I've spoken with employees at the store, the corporate office, and the service center - all three seperate locations, I have to conclude that this is Conn's Culture. All of the employees were equally unhelpful, insulting, and incompetent.

Conn's is what it's name indicates " A CON!" - all of the self-imposed customer service standards are simply a front. Conn's does NOT stand behind the merchandise it sells or the promises it makes to attract your business. Steer clear - the small savings is definately not worth what you'll lose in time, money, and sanity, should you ever experience a problem with your product.

Conn's falsely advertise that they have lowest price guaranteed. On 12-09-09, I had the cash on hand to by a Samsung LN52b550 which was in stock at the 3143 Southeast Military Drive, San Antonio, TX [protected] ‎ location. Best Buy which is just a few feet away had the best price of $1147.99 and Conn's price refused to meet that price.

Please note that I have bought many appliances at Conn's for my new home. I have bought at the min. the following appliances. Washer and dryer, refriderator freezer, stove, dish washer and a 60 in Mitshubishi T.V. I am discusted that I trusted Conn's with my business. I had the cash to buy this Samsung T.V. that I wanted to buy today. But because of their corporate management decision not to honor Best Buy's price, I left the store.

Bought a samsung washer and dryer on 0115/2010.they were delivered washer connected ./working properly/connected the the dryer .well the dryer didn't turn on it is computerized no lights serviceman were still trying to see what's going on okay.the decision was the dryer is defective take it back. okay they unhooked the washer to take it out of the way .after took them both back i asked them to put my old set back so i could used them while i wait for the new set which would be a day or so.that same day i received a call from my son dryer is not working(i am at work now ) i called conn's sd sending a electrician to look at it that sat 01/16/2010. the electrician happen to be the same delivery driver that took them(washer&dryer)he told me as he was coming into the door i don't know anything about electricity.so he check it /also checked the breaker box.just like my husband did.the night before i told my family to wash and dry because i was getting the new set tomorrow and it would be a while til i read the instruction book to operate being top of the line (samsung)therefore the dryer was working.the power on that plug was working/spoke to the assnt mgr morjol-gulf frwy-i explained i sd why would i buy expensive washer and dryer if my outlet was not working/and on sat. 01/16/2010 i went again spoke to james the mgr of gulf fwy store my son was present the mgr even sd himself "well the only way anyone could of shorted out your plug is by yanking and pulling it out." then i said thank you that is what happened. mr james-mgr of store called service assistant mgr in warehouse called mr isaac, which is the same person who sent the delivery driver who didn't know anything about electricity.which i spoke to him directly and he told me i would have to get that fixed myself.my 240 plug was working we used the washer and dryer the night before when the 1st delivery driver !

Conns was charge with marketing and using warranties in an illegal manner. Since that time, nothing has changed. My mother was sold a 24 month extended warranty that runs concurrent with the 12 month warranty alread provided by the manufacturer.

Regardless, she specifically asked when she purchased the TV if the extended warranty extended the 12 month another 24 months and was told YES.
Of course that wasn't the case, the dated it on the contract for only 24 months from date of purchase, and Alan Sheppard the customer service manager for this company said she should have been smart enough to read the contract before she left. Great way for Conn's to treat a 70 year old lady, lie to her then call her stupid for not reading the small print on the contract.
Luckily Conn's stock is down almost 70% and the companies financials look sick. The warranties their scamming people with might not be any good anyways since it looks like the stock market and customers are starting to see how crappy the management treats customers. They don't care about people, famiies, mothers, or friends, all they do is trick people into buying warranties that don't help people.
Watch their stock and tell everyone to see what they are doing.

Samsung dishwasher has been down more than its been operable. last service all, it malfunctioned before the service man left the neighborhood! called service center, no answer; called store where it was purchased, manager promised to call back, but didn't. called his again, he took name and number AGAIN, and never called. Finally got him on phone two days later and he had forgotten he had spoken with me, told me he could only pass it on to svc. center. Water would not drain and foul ordor emmitted thouughout home and was told by tech to use a cup of vinegar on cycle. malfunctioned before cycle was complete and now Conn's will not respond. Purchased all appliance via cash and purchased extended warranty. WILL NEVER, EVER, PURCHASE ANYTHING FROM CONN'S AND WILL INFORM ALL FAMILY, FRIENDS, ENEMIES, OR ANYONE THAT WILL LISTEN!

Very aggravated with Conn's. I purchased a 50" lg plasma tv and within the 10th day of having it in my home it started to mess up, so I went to the store and spoke to the manager about getting it exchanged, he stated I was still within my 30 days that hew would exchange it but that I would need to contact customer service first to make sure it wasn't customer damage. It took 2 weeks to get a tech out to look at it. Then a second tech came the next day to inaspect it again he comwes back a week later and says he fixed it. Now 1 1/2 month later another tech calls and sys my part is in that he needs to aschedule a day to come install it. Bottom line is I shouldn't of had my tv repaired in the first place because I was wqithin my thirty days and conns does not satisfy the customer and are very misleading. I have contacted the BBB due to a poastcard I had received saying they have been having many customer complaints. So if you have. A problem with conns don't waste your time contact BBB. I hate conns!

I purchased a Whirlpool refrigerator, and the icemaker has not worked in two months. I called Conns, who gave me the [protected] Service Center number. The Service Center set-up a service appointment with A&E, and I took a vacation day to be at home when they arrived. An hour before my appointment, I was notified by A&E their tech had taken a 'last minute' vacation day! I asked for the manager who further stated their techs are allowed to take last minute vacation days, without prior notice...And they do not keep techs on stand-by for this reason. This was the only tech servicing my area, so my vacation day was wasted. I have had (3) 'Conns techs' visit my home, none of them were unable to repair my icemaker. I made several calls to the “Resolution Center”, and was informed after the third tech could not repair my icemaker they would replace….NOT! My replacement was denied. When consumers purchase extended warranties, they expect them to be honored. My treatment throughout this process has been unacceptable, to say the least. I have yet to be given a resolution for my problem.

I have a long purchase history with this company that has nothing to do with the service. You cant take their salespeople at thier word, get it in writing or do your homework. They promise rebates through the mail in 6-8 weeks that usually take in excess of three months, and you have to call and call to get it sent to you (They hope you will forget). They have your phone number on file and they call and call (Repeatedly in one day) for you to come in and add to the account. If you request they remove your number they politely tell you they will, but they dont do it. The service contract are a joke, but plenty of people have already explained that. They have good prices, but you have to haggle and expect delays and hassles. You get jumped from the second you walk in and they follow you around the store like you are going to steal from them or something. Not a pleasant experience, dont plan on doing business with them anymore.

4/23/11 - my husband & I purchased a King mattress & box spring set from Conn's. We had been shopping all day & went there last. All the companies we had been to had a return/exchange policy that if we were not happy with the mattress we could exchange for another. (i.e, firm, soft, etc.) Since the policy was never mentioned to us we assumed that it was the same. We were never offered delivery either. We were told to go pick it up.
4/30/11 - I returned to the store to speak with a manager. The salesman, Frank Lenormand, intercepted instead. I told him that both my husband and myself were experiencing a lot of back pain and that we're not comfortable on the mattress and would like to get a different one that was softer. It was only then that I was informed of the policy. I was very upset. He went to the back, spoke with a manager, came back to me and said they would have a technician come out to see if there were defects in the mattress that could be causing the discomfort. He gave me the "I'm your salesman and I'm here to make you happy and do right by ya" speech. He took copies of my paperwork, verified my phone number and PROMISED me he would call me with info. He never did.
5/4/11 - someone called to set up an appt. to come out for a 'service call'. They couldn't come until Saturday the 14th! She said they would call me on Thursday the 12th or Friday the 13th to set a time. No one ever called. 5/14/11 - spent all morning sitting at home waiting for a service person to show up. Finally I called to see what time they were coming. She informed me that I had been taken off the schedule because there was a family emergency and they wouldn't be able to reschedule me until Thursday the 19th! I then asked her when I was going to be informed of such cancellation and she said "I'm sorry ma'am, it doesn't appear that anyone was supposed to call you". (What?!) I then went back to Conn's to speak with a manager. I spoke with Chris James. I explained the situation start to current. He called service and I could hear the woman on the other end of the phone, she was pretty rude. Told him to have me wait there in the store and would call back to see if they could expedite the service call. She told him to ask me, very rudely, what I was going to do if they didn't find a problem with the product. I replied that "I guess I'm stuck with $1500 worth of crap that I can't use!" I also told him I'd be filing a complaint with the BBB and their corp. office. I waited more than 30 minutes, she didn't call back. Chris verified my number and assured me he would call me that day, so I didn't have to sit there any longer. Chris called me back more than 24 hours later, on the 15th. They cannot expedite the service call he said. I asked "what if it's not convenient for me" and he said he was sorry. I said me too. I also asked him if I had stayed there the day before would I have spent the night...he said "I'm afraid so, she just now called back". So they were yanking my chain again!
By the time they come do their "service call" we will have had the bed for almost a month. I am completely, 100%, unsatisfied with my experience through this company. You have terrible customer service. Salesmen don't go over the policies in full with purchasing customers. I'm curious as to why the salesman didn't go over the return/exchange policy with us at the time of purchase. I can guarantee that if we had known we couldn't exchange it we would not have bought it. It's $1455! I would never purchase something so expensive with NO return policy included. I wish I had made my purchase from another company and paid the extra $200 or $300!

I have filed my complaint with the BBB. I feel that Conn's should make this right with me regardless of whether there are defects in the mattress or not. We should not be stuck with something that causes us pain every single day.

HAH! No wonder Conn's is battling a lawsuit!
I bought an air conditioning unit from them along with an extended warranty and they sure "Conned" me too. They came and picked up the unit and had it in their warehouse for a full month "repairing" it. Then they would make a date for delivery and not show up or even call. So finally they show up, install it, turn it on and it makes this horrible grinding noise and smells like it's burning. I tell the guys that it's not repaired, but they wouldn't take it back to their warehouse. They just left it. So, not only have I been without air conditioning for a month, but they brought it back MORE broken than when it left! After they left, the unit finally crapped out and wouldn't even turn on. I call and tell them this, so they decide to send a third party repairman out. He says that it is completely broke and it would cost the price of TWO new units to repair this one, so he says he is going to report that to Conn's and see what they wanted to do. So, I call to see what they are doing about it, they say I "refused service" (at this point, I am literally crying because I didn't refuse service and it is so hot in my house, chocolate is melting) so they want to send ANOTHER guy out. This guy comes to the same conclusion ("YUP it's broken!" DUHHHH it won't even TURN ON!) and they STILL haven't given me a new one, which is what my warranty says! They should have given me a new one from the beginning, but they are lazy and do not care at ALL about their customers. So, I am turning them into the Better Business Bureau. I might even file a lawsuit against them, because this is just ridiculous! Anyone who has problems with Conn's (and I'm sure you do, because they have the worst customer service in HISTORY) I would suggest doing the same, because no matter how patient you are or how long you wait, THEY WILL NOT HONOR THEIR WARRANTY AND WILL NOT HELP YOU OUT! It takes a lot to get me THIS pissed off...I am making it my mission for the rest of my life to put them out of business...I am telling everyone I know this story and I am warning people that they should buy from Best Buy instead. I have NEVER had a problem with Best Buy. Maybe Conn's should take some pointers from them and actually do what they say they are going to do. So thanks for being complete and total ###S Conn's and prepare for war, because you shouldn't be allowed to deal with people, let alone be in business anymore...

A dishwasher, purchased new from Conn's had hoes that sprayed water in back of cabinet. When I caught it I called for service. Besides their not taking responsibility for the installation or lack of, which is not longer under warranty, which was their fault in the first place, unless I should go into the appliance repair business. They also ripped new holes in the flooring that was originally ripped by them on the original installation of the dishwasher. They also tore hoes in the counter top. Insulation was hanging out, the dishwasher never cycled correctly because it was not cleanly installed. This was when I bought the dishwasher 2 years ago. When I called on the damage the first time I just gave up.

Now, with the recent service call on the hoes leaking from scrapes to the hoes, the dishwasher pulled out and put back, is more sloppy than the Conns original installation, enlarging the tears in the flooring in front of the dishwasher, tearing the counter and it does not properly fit with a piece of the dishwasher poking out. The service man blamed it on the dishwasher being larger. I do not believe that. The dishwasher replaced by Conns was purchased from a reputable appliance store, not Conns, and none of these problems occurred from Sears who had the warranty on that product.

And I paid for that installation, the product, the repair, and the interest. And it looks terrible.