Complaint Rating:

Dear Complaints Board, I don't know if you are the correct organization for this complaint, but I would appreciate your forwarding to the appropriate party.

I have been without electricity in my home in New Rochelle, NY since approximately 9pm Tuesday night, July 18. I have made repeated phone calls to the utility and needless to say, with each call the projected turn-on time gets later and later. Last night I spoke with a supervisor who told me that I might not get electricity until the weekend. She informed me that storm damage assessment can only be done by day.

That having been said, the electricity in New Rochelle, was NOT knocked out by the storm which followed our loss of electricity by almost two hours. Earlier that day there may have been some power loss, since some of my clocks were not correct when I arrived home at 6:00. At that time the house was very "brown" and the electricity at such a low level that I could not use my stove or microwave. Last summer, we lost electricity three or four times, and on one of those occasions, the surge cost us our refrigerator. We also lost two freezers worth of food, as well as the contents of the refrigerator.

If Con Edison were a private company, there is no doubt in my mind that they would be pursued legally for false advertising and fraud. I specifically heard on the radio, repeatedly, that the utilities were confident that they had sufficient power for the current heat wave. Clearly, this was not the case. I don't know if my appliances will survive, but needless to say, the contents of my two refrigerators/freezers have not. Con Ed suggested that I put in a claim, but past claims in similar circumstances have been denied, so I am not optimistic.

Thank you for any assistance.

Donna

914-633-ssss

845-938-ssss