Complaint Rating:

Company information:
acer
United States

I have an acer aspire 5610, no problems w hardware or vista home premium, but when I installed my windows anytime upgrade i lost all ability to use windows. The display now claims that "this copy of windows is not genuine" . I went online and windows cannnt verify it either. Funny how my windows was genuine and working fine until I loaded the upgrade. I have not up or downloaded any thing else to my computer. I took it back to best buy and dianostics came back all OK. It has ONLY 2 functions now. 1.open in safe mode, but I cannot access most files, play media...or save anything. 2.access the internet, but it automatically shuts down after 45 minutes. After 3 calls to acer, 3 calls to microsoft, and lots of online research, the best answer I recieved was when someone at microsoft admitted they had a deal w/ acer to let them provide the "anytime upgrade" disk along with thier laptops, but under the condition that acer would provide any tech support regarding that particular cd. The only info I have found for acer is : 1394 Ebhardt Dr. USA, (no state was listed) and "Frances, 254-298-4483" I can't get frances on the phone, but there is a vm, it may be a start. Class action sounds appropriate. I will be taking all of this to my local BBB, and speaking to a lawyer this week.