Complaint Rating:

4th Dec to 6th Dec: Liverpool - Amsterdam ED148X4
First of all I would like to mention that the aircrew are not at fault here and did the best they could with the little information they were given.
My husband and I are from Australia and are currently working in China, we heard that my sister was having a bad time due to medicaly diagnosed depression and had been so for 2 yrs. As we were already half way it was cheaper to visit her from China rather than from Australia.
With a quick thought of taking her away on a quick trip to Holland I booked a flight for both of us, the trip out was ok, except that I have never in all the years of traveling had to BUY food on any flight EVER.
The return trip however was a nightmare....Flight was delayed, then delayed again and again and finaly cancelled at midnight we were finally bundled onto a very crowded bus and many had to make thier own way by taxi and were taken to the wrong hotel. Arriving at the hotel 1 staff member had to deal with booking in more than 60 people. We were finally allocated a room at 4am, just enough time to shower and get back on the coach to return to the airport. The hotel staff did the best that they could with the amount of notice given and treated all with a nice cup of coffee and breakfast in the morning (at no extra cost to us I may add) At the airport we were shuffled from desk to desk, I assume this is because the ground staff had not been informed properly. I personaly was "told" that I had to re book again at counter No. 28, after being up for 24 hrs my nerves were frayed I had had enough so went looking for a staff member who could advise me of what the hell was going on. The counter that I need to get to was ribboned off and I had to make it plain that I needed to get to the easyjet counter NOW! When I arrived at the counter I was totally ignored by the staff member in the mean time I was called by my sister who had by then been advised that we were NOW being borded at another counter. I have to tell you that I have NEVER been through such rubbish in my entire life of air travel and it certainly did not do my younger sister any favours in asisting toward easing her depression. Up until the return trip my sister started to show signs of easing up a little. In the intrem I heard many of your customers on the same flight mention that they had been able to get "cheap" flights, this did not make me feel any happier as the flights I booked were full price. In conclusion I will tell you that this is the first time I have used your airline and as long as I am able I will never use your airline again, that I am not looking for COMPENSATION of any kind, but request that the cost of our flight be re embursed. My e-mail address is attached and would appreciate a confirmation that you have at least taken the time to read this complaint. Jacqui Thomas