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IFB Washing Machine Complaints - Company not responding!

Review all IFB Washing Machine complaints

IFB Washing Machine
Posted: 2008-03-15 by Sujatha [send email]
Company not responding!
Complaint Rating: 100 % with 7 votes
I have an IFB washing machine which is out of warranty and for which I have taken an Annual Maintenance Contract by paying around Rs.1700/. In the contract I was told that every single inner component will be replaced free of cost with in the contract period. As my machine was giving problem, I called the service center on 3rd march. 2008. A technician came from the company and checked it. And he said the 'motor' to be replaced in the machine and it would be done with in 2, 3 days.

Today, is 15th march, its not done yet. The company has been telling the same thing that, 'it would be replaced... it would be replaced'. Its very difficult for me to manage without the machine.

Nobody should buy IFB products.
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More IFB Washing Machine complaints
IFB Washing Machine - IFB is going to have some hard times
IFB Washing Machine - water is coming out
IFB Washing Machine - Door switch is not working
IFB Washing Machine - No after sales service
IFB Washing Machine - POOR SERVICE

Comments

228 days ago by Nimisha Tripathi [send email]
I agree with Sujatha. My complaint is as follows:


I bought IFB machine one year back from Delhi and since then I have been complaining to Customer call center for Noise, Banging and Rattling sounds from the machine.

The machine was in One year default Warranty period and no one attended it, thereby the one year default period expired. As a precaution I had also taken a extended warranty for next 2 years for proper service but that is of no use because no one from the Repair center or Delhi-Okhla office responds to the issues/problem raised by the consumers.

The history starts from the every beginning itself, the complaint numbers can be traced.

I am listing some of the incidents below:

Oct/Nov-07 - During one year default warranty period (before Diwali):
I called N number of times to the Call center team but no one from the Repair center contacted us.
One time a mechanic came noticed & went back saying that he will come with Spare parts but no one turned up later.
3-Jan (#1447412) - Complaint raised - no visit, no solution provided.
21-Jan(#1491273) - Complaint raised - mechanic visits, does some changes for testing, there is no relief, no permanent solution given.
15-Feb(#1557622) - Complaint raised - no visit, no solution given.
16-Feb(as above) - spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge), they promise to take action, strangely no action taken.
22-Feb(#3265707) - spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge).
They send mechanic and take the machine to repair center for 2 weeks, the machine comes back with same issue still open.
Mar'08- - As agreed with Site incharge & Manager repair center : Talking directly with both of them for N number of times, to send the mechanic for solving problem, no visit made till date (April-19, 2008).
12-April-08 - After a lot of hard work got the contact number & name of the IFB person in Okhla, N Delhi - Naresh Upadhayay.
Speak with him & he promises to look into the matter & solve, he passes the complaint to Repair center, there is a call from Repair center - but no visit from any mechanic what-so-ever.

Even the lady (on behalf of Naresh Upadhayay) did not revert back or confirmed if the issue was closed or not.

Strangely, this is the First company I have seen, which never calls back to find out if the Case opened has been closed to satisfactorily or not, whether it is the Call center or the company office, a total lackadaisical attitude.

Rs, 20, 000/- is not a small amount for anyone it is a hard earned money. I think we should go ahead to Consumer Forum and log a case against IFB.

thanks,
Nimisha
180 days ago by Neeraj Walia [send email]
Worst after sale service ever by a company... totally agree... especially never go for what they call AMC... your money will be lost for sure... since this company will probably send someone so late that by that time the AMC would have expired.
101 days ago by S.k.prasad [send email]
worst performing machine with poor technical support and technicians .the dealers pass time and passes the warranty time by lingering with the substandard practices.In my case i purchased the machine IFB ELENA from Chandrapur (maharashtra )from Sony Electronics, Chandrapur in sept . 2003.It started giving problem after the first week only, machine has been opened for nearly 5 times but no solution was derived at. Then for vibration i was told to put rubber mat below machine. Even the people from Nagpur service centre attended it and there is no solution to it . with these vibrations i continued to use the machine and the Drum has become loose in 2007 and water leakage started from it..By that time dealer of IFB in chandrapur was changed and he said that we no more take care of thes machine . and people from nagpur service centre visited on chargeable basis and on inspection, I was told replacement the drum casing is required . Because the permanent deformation of fibre body of drum casing can not be repaired . But then the replacement was not carried out quickly.After that last year changed my place of workingto korba, One year I could not use the machine and here I complained for the Repair 2 months ago(in may 2008 and after the inspection no one has come to attend the problem.So I strongly agree with sujatha that no one should make their life miserable by purchasing IFB washing machine. now i an thinking for the replacement of washing machine, And one most important fact is that the exchange value quoted for washing machines is only Rs. 800 only .
74 days ago by Pv Kini [send email]
For heaven's sake, never buy IFB Appliances if you want peace of mind at home for the money you have paid. IFB products are substandard, never gone through quality process, buggy and fail very often.

I am also a victim of their substandard product and no service there after! I bought a high end washing machine and started giving problem within month. Calls to customer service of no use, they give a complaint number and no body turns up; you will have to make hundreds of phone calls to reach them and if you are lucky to get any one of their technician on the phone, they will promise you to visit the place or replace part in the next two days and the story continues for ever.

If you are smart enough, file a complaint with consumer court and you will be able to recover part of the expenses incurred.
48 days ago by Hemendra [send email]
Dear Sir,
I purchased Diva model, Ahmeabad office staff have no manner .hoew to behave with customer Head Mr viny mathur also not responding the answer of mail, as fully automatic machine water lvel to be controled manualy. Dryer of new purchase machine not functioning.
No Sr Enggg esponding the phone call.No disiple among the staff after selling the machine company is not taking care .

Demo staff is not properly trained

I request those who want to purchse this DONOT purchase ANY PRODUCTS OF IFB
i fed with contineous follow up no executive or manager have interest to stais fied the customer.
staffs are lithrgic
34 days ago by Satish [send email]
eversince ifb have given the repair contracts to francisees the after sale service has deteriorated an the franchisee tries to fleece the customer by way of misguiding him about the actual fault in the machine
22 days ago by Arjun Pv [send email]
worst cutomer care service .there is no responce yet towards our complaint
1 days ago by Dr. M.padmini [send email]
sir
My IFB washing machine has several problems for the last 3months. I was given a no. & in spite of several reminders no one is coming to service the machine. If the spare parts are available in the market we can atleast replace the parts.Can the concerned authorities look into the matter?

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