Complaint Rating:

Company information:
Matress Warehouse
1871 S Plesant valley Rd
Winchester,VA, Virginia
United States
Phone: 540-465-3661

We went there to purchase a mattress that was on sale. The mattress was not in stock and the salesman said he did not have the one on sale to try but it was most like one that was on another bed on the floor. We tried that one and it was soft enough for my wife so we ordered and pais for the mattress.. After several calls over several weeks it finally came in. I went to pick it up since it was already paid for and when i got home my wife said it was not the same as we had tried out it was to hard so i returned it but they wouldnt take it back since i had already taken it away. Also the salesman there that day said the one that the one which we wanted had all along been on the floor so we should have tried it out. Evendiently the prior salesman was not aware of its being there on the floor. Well the salesman although he wasnt authorized to take it back said he would contact coperate to see if they would take it back so we could get a softer bed. I guess He just filed it in the round file we never heard a word from coperate or the salesman. The lesson be sure u want it b4 u take it out of the store cause they will n ot make their mistakes right. Joe Leonard 31 crystal hill ct strasburg, va 22657 540 465 3661