Complaint Rating:

Company information:
Roseville, California
United States

A & E Dispatcher told me that the technician would be able to repair my unit while replacing a recalled component. This did not happen...he replaced the recalled component and left. I offered to pay for a second trip charge if he would just do the repair...to no avail. Had I know this in advance I could have contracted with another company and not had to throw away about $700 worth of food from freezer and refrigerator. I have informed the recall company about this problem with their service provider.