Complaint Rating:

On a recent vaction to DC, we (wife, 2 teen boys) stayed at the Comfort Inn (12th & M). Like most places they employ the bare minimum of help so one guy (1) greets you (2) parks your car & (3) takes your bags.

He parked the car while we hustled our own bags up the steps to the elevator to our room.

I will get bashed for this but every employee was young and spoke English as a second language. I asked for a newspaper, then switched to Spanish, she still had no idea. The mgr said, "Oh she doesn't know what a newspaper is - she's from Guatemala!" (They were on the front desk.)

The room was tiny, no closets (small dresser), we got 2 towels that would dry a model and had the loudest air conditioner in the Western Hemisphere. My kids room on the other hand was musty, smelly and hot as Hades. We got trapped in the elevator for 10 minute until I worked with another guest to pry open the door and wedge it with luggage. Spend the money and go to the Hyatt!