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Low and often no connection. Bills do not arrive on time if at all. Billing mistakes. Installation crew damaged a door in my house climbing on it and did not show up with the proper tools for the job.
The complaint has been investigated and resolved to the customer’s satisfaction.
Comclark/Converge ICT/ ACCTN or what ever your name is, it is no wonder others are so confused about your name, you when you are confused about your name. You have surpassed yourself in your own level of incompetence and lack of customer service. We have been trying to move our service from one location to another for over 1 month now, not only do they not bother showing up to move their product, but they do not notify you either. After taking the time off, and losing income by going to their offices to explain what we required and complain that we did not get the service they stated, they don't bother to apologize, only say, sorry we will come tomorrow, and for the third time we have to explain, no we can not move our service on any other day of the week, only on a Monday, so we will once again be delayed by another week. It is fortunate that I already expected their poor level of service and did not order the trucks and others services turned off at the one location or we would be living without electric and water etc, simply waiting for Comclark to do their job. HOW CAN YOU PROVIDE SUCH A POOR SERVICE AND EXPECT CUSTOMERS TO BE LOYAL.
Sorry Arni, You are a great guy, but this company needs to improve its standards in order to reach a level of professionalism that even you expect.