Comcast / Xfinity
reviews and complaints

Well after having been a 10+ year customer of Comcast/Xfinity, I was finally forced to dissolve my services with them and switch to Verizon Fios. Not that I expect Fios to be much better, what finally broke the camel's back for me was follows: I had just paid comcast $236+ dollars for my current bill. I phone them to add a service (NFL Red Zone to be exact) to my current services and they insist that I pay my current bill before they can "upgrade" my services. 1) My bill is current and the bill that they are referencing is not even due at the current time. In fact I have several more weeks before it is due; 2) NFL Red Zone at an additional $7.95 per month is really considered to be a service "upgrade", I sincerely question that. After countless time of back and forth relentless arguing with Comcast, I got absolutely no where. So, instead of arguing with them I have just decided to change service providers and take my money to someone who would be more than happy to accept it and give me the services that I want. This was one of many service blunders and poor customer service experiences that I have been through with Comcast/Xfinity; however, I was so ultimately pissed off that I have decided that no more would I be willing to be subjected to them and their ways as well as their poor customer service. You mean to tell me that you are willing to let a 10+ year customer leave just because you are unwilling to "upgrade" the service and put on NFL Red Zone on my service. Oh well they can certainly go to hell. I'm done. There is no winning me back.

They sent a flyer for business internet and business voice for only $59.50 per month, I signed up for the plan but when I received my bill I was charged $96.23. After several calls and wasting my time and 3 months later, they still have not fixed the problem. I would stay away from comcast at all cost!

I have defective home security equipment that causes the alarm to activate for no reason and the alarm cannot be cut off without taking the battery out.
Have contacted comcast 5 times and still cannot get the system fixed. Comcast gives you a 4 hour window in which you have to wait for repairman.
The first time alarm activated was at 6:00 am and alarm would not cut off. Alarm response company said thier system did not show the alarm was activated, but agents could clearly hear alarm over phone. Alarm company could not be of assistance and kept transferring call to a comcast department that opened 2 hours later at 8:00 am.
First service call - repair man did not show up after I waited 4 hours.
The second call - repair man checked battery and said everything was okay. Twenty minutes after he left, alarms sounded again and only was to disarm was to take battery out. I immediately call customer service and was told I would have to set up another service call with 4 hour window, and it would have to be a week later—they said had no way of contacting repairman that had just left my place 30 minutes earlier.
After multiple calls to customer service, they are investigating and will call back. Still waiting—no service—same monthly bill— and must pay penalty to drop service because of contract. Hell - I just want system fixed and don't think I should be given a 4 hour window. Give me an 1 hour window to meet repair service... I've missed enough time from work dealing with this.

Beware of purchasing any item from comcast-you will most likely get the same type of customer service.

Where do I start... July 20, 2013 I ordered Comcast Xfinity bundled deal which includes, phone, internet and cable. I ordered the largest package possible with all of the premium channels to check it out. I figured I could change my plan later. We have 7 boxes throughout the house.
I opted for the self install because I am pretty handy and an all around geek with electronics. They scheduled the hot tap for Wednesday, July 24, 2013. The equipment arrived but they did not hot tap the house. I had to go out of town and called on Saturday when I arrived back. I explained that I cannot install my equipment as the services has not yet been connected and no one showed up or called to cancel the service connect. She rescheduled for the next day Sunday, July 28, 2013. Once again no one called nor did they bother to show up. I called on Monday, July 29, 2013. She said they had rescheduled for that day but noticed they cancelled again in the system without any reason. She went ahead and decided to do a professional install at no charge. The earliest they could come was that next Saturday, August 3, 2013. I said no that was not a good day nor was it acceptable since now I was behind other customers who had ordered their service after me. She then patched me through another representative who could check about fitting me in. They had an opening on Wednesday, July 31, 2013 from 8-10am. I agreed and it was scheduled. When 12:45 pm rolled around without anyone showing up I called again. The CSR said that they called and left two messages and sent me an email and that they had to reschedule for 2-4pm. I said that was ridiculous and that no one called and left a message nor did I get an email. I would wait for the next slot for them to come. At 4:15pm I called and because again no one showed up or bothered to call. After an hour on the phone (by the way I had now spend 3 hours prior on the phone) she agreed to expedite and get a technician out right away. I said I would not be home due to going to my sons banquet for his presentation, but my husband would. I said call the main house number or his cell. Do not call me unless as a last resort if you need to change. a half hour into the banquet they called my cell phone and left a message. But there was so much static I could not understand what was being said. By the time I had gotten out it was too late to call and I was too tired to deal with Comcast.

The next day I called again asking what happened the night before. They tried to get me installed on Saturday once again. ARE YOU KIDDING ME? I said. I said no not acceptable. You have wasted my time now for 5 appointments of no shows. I said I am insisting that this be done now. I got a slot for the next morning. the night before I get a call Mrs.Floriano we have called you now twice to get you to do the third party verification on your phone. We cannot install until next Wednesday because we called and left you messages to call us back. OMG, not again... More lies and excuses. I said I cannot be without a phone I have a medical issue in my home. My husband is disabled and we cannot be without a LAN line. She said well we can give you a temporary number until your number ports over. Or you can wait the 5 days for the install and your number port over then. By this point I am fuming!

I am stuck, so now I have to call my family and give them a temporary number until my old number ports over because they failed to do their job and do the third party verification.

I will be back to lend the rest of the saga... let's see if they show up tomorrow...

Over the years Comcast increased the cost for cable and internet to over $127 a month.
And this is just the "plain vanilla service"...
Now I had enough and AT+T advertised $49 for the same service. I am perfectly aware that the real cost will be more like 70-80 because of taxes this and that, but still cheaper than Comcast. I got AT+T and immediately figured out, that I am a sucker, because this deal did not even have CNN (but this is another story).
Now I tried to cancel Comcast. Try to log in... cannot on one computer because the applet which ask you to type in some numbers (to avoid robo login) did not work.
Talk to the Online chat... takes forever to find out, they juts refer you somewhere else.
Cannot log in, cannot do anything with the Chat-Now person. Cannot call because never mind when you call, a robot voice will tell you that they are fully busy and wait time is approximately 15 minutes. Send "certified letter" to Comcast service office... got lost by USPS (yet another complaint), New Computer but " Login-failded" please talk to a service representative. Please wait we are busy, waiting time is approximately 15 minutes.
What are my options? ... waiting. But this is just a lie, because someone answered within 1 minute. My advice: Stay on the line.
But then I have trouble telling the operator to cancel my Comcast Service.
After being referred to the operator who handles "difficult customers", and he had a hearing problem too. I finally asked him if "he needed a Q-Tip". I WANT TO CANCEL MY COMCAST SERVICE.
This worked. My advice: Get nasty.

On sunday morning, 15th of july, around midnight I was taken by ambulance to the e.R. Where I was in icu until tuesday afternoon. Upon coming home to rest, my 42"panasonic television, when turned on had no sound and a white line across the top with a black screen.
Since having not been watched the whole time I was in hospital, I could not understand what happened. On the same monday my next door neighbor"lost her bundle"! The tech came out. Checked her line outside then proceeded onto my property, with no one home, and probed my out door box. I came to find that the power plug provided by comcast does not hold in place. It can actually dislodge from the slightest movement. I have no idea if emt's"tapped or bumped"it when wheeling me to ambulance, which maybe moved the connection. I should not have even if they did!?
When I knew none of this I asked my husband to go buy a small new t.V. Until we could get the 42" fixed. It will cost $80 to have it diagnosed. I payed $600 for it. I feel comcast should pay for this. It was plugged into a surge protector! But when we went to remove the old dvr, the power cord was not attached fully, it can't be fully connected because the metal prongs on plug do not go far enough into the outlet on back of box to connect correctly. The power surge from the tech went through the bad junction at the back of the unit and caused an electrical arc, witch in turn blew the tv. Called comcast to check it out and was told "there is trouble with my dvr unit. I had to go get a new one!
The tv is only 2 years old. I am going over today to show them the wire, old wire holds on a little better than one given us with new box. The box was also damaged! How did I do that? All recording gone, all schedualing, lost!
I do believe if that man did not probe my outdoor unit, all would be fine!

I hate Comcast/Xfinity. They are liars, cheaters, and money hungry thieves who would entice you with a top speed internet service for a low introductory rate of $30 a month for 6 months. Plus they want you to either buy your own modem that has to be approved by them or lease one for $7.00 a month. So after my six months was up, the sorry sons of ### sent me a cable box to my house WITHOUT MY PERMISSION! I tried to returned the cable box and told them that I was sent this product without notice and without consent. SOOOOOO the retail representatives told me that if I return it, IT WILL JACK UP MY MONTHLY BILLS! How ridiculous is that? Soo ridiculous that I smell compensation money falling into my pocket and into my bank account. Now its been over a year and my monthly rate has gone up MORE THAN DOUBLE! I am now paying over $90 a month with the CABLE BOX, which I am FORCED to keep to keep my "PROMOTIONAL RATE" constant. ###! If the PROMOTIONAL RATE was constant. WHY AM I PAYING MORE THAN DOUBLE?

What a surprise!
I tried E-mailing Email the Office of Tom Karinshak
and I get:
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
To: Comcast Digital Voice ; "[protected]@cable.comcast.com" ; "[protected]@cable.comcast.com"
Sent: Monday, June 10, 2013 5:56 PM

Great, now you have turned over the bill to collections without even justifying that it is due!

I do not see any credit where I turned in the equipment!

Wait I can't you have not responded to providing copies of the bill and locked me out of the online system.

I have filed a complaint with the Alabama PSC, I am on the way to the Better Business Bureau next, Also I will be contacting the city of Mobile to see if you are subject to licensing.

I assure you the word of mouth and Facebook of the service descriptions will not help your bottom line in the our area.

People are following my Facebook postings about how we have been treated, you are losing business daily.

I cannot believe you people think you can do this.

I am looking into legal recourse as this will effect my credit rating and i am looking into buying a house.

You are the worse company I have ever dealt with in my life!

CALLED THIS GUY NEVER HEARD BACK:

The Comcast Corporate Escalations Team has received your requests concerning your accounts.

Please contact the office at [protected] to discuss in more detail.

Regards,

Brian D.C. | Corporate Escalations Team | (:[protected] |

I used to have Comcast Dvr when I stopped watching tv as much I decided to switch my plan. The Coustmer Rep I spoke with offerd me a great plan He said oh It will be 26 dollars with cable and internet. I was so excited I was paying $190 the next month came and I was charged $68 dollars I called and found out that the cable tv was 26 dollars but with the internet it came to $68 I felt like I had been lied too I requested a ten dollar credit I felt that was the least they could do for leading me on they said ok but only this time because your a good coustmer. Since I switched my internet goes offline and has been slow I had a tech come out and he gave me a super rude attidude snapped at me about me having a bad ether net cord demanded to know if I had spilt anything on the modem again and talked down to me he even went on to say he was lucky i was not going to get charged for him coming. Here it is 4 days later and the net failed on me again again the rep confirmed my modem was fine he didn't know what was going on and credited me anthor $10 somehow $10 does not seem like fair justice compared to dealing with lieing reps faulty equpiment and service and rude techs.

How is Xfinity getting away with an advertising blitz this week for free access to television programs On Demand for all? They are running ads by email and on TV on a "Watch-a-thon" promotion for On Demand. The ad states, without disclaimer, that all Xfintiy TV subscribers will receive access to television programs usually available only On Demand for free through March 31, 2013. It also states that Xfinity customers will receive the promotional access regardless of subscription level.
Just try it. Unless you already have On Demand a subscriber will not receive the promotional access. When I telephoned Xfinity to check if I was doing something wrong I was told that I could receive the 'free' access if I agreed to pay more monthly to increase my subscription level. In other words, there is no promotional "free" access, just a lot of hype to get customers to pay more for mediocre service.

I signed up for a home security system in December and it is now February and the system has not been removed from my home as promised. Since day 1 the system did not work. Even though the system said I was online and had coverage, the company later told me that I did not have coverage. I appreciated their honesty, but told them that I would like to cancel. They encouragd me to have someone come out to take a look...the matter became worse. I asked them to remove the system from my home, which they agred to do..they scheduled two appointments *they never came to either appointment* all day appointments. Finally, two guys showed up two weweks later without an appointment. I did not let them in b/c I had heard about some criminal activity involving Comcast employees..better be safe than sorry. In any event, I later come to find that even thouwgh they said that I would not be charged they tried to charge me anyway...they have billed me a lot of money for a system that does not work. This is a scam of some sort, so if you need home security go elsewhere...trust!

I live in Montgomery County, MD, the Silver Spring area. They have a monopoly and the service is horrendous and the cost is outrageous and goes up on a regular basis. Right now I am being charged 172.80 for basic service and HBO. We are being charged for the DVR now - a new cost that suddenly appeared after being a stupid loyal customer for 3 1/2 years paying 137.00 which inched its way up to that amount. In the last couple of months the cost for the DVR went from 5.00 to 10.00 to 27.00 in a couple of months. You can never get a straight answer as to why this service cost so much, but 137 is expensive enough .The picture quality is poor as it is pixilated and goes out completely at times. The modem goes out and right now the TV does not work at all. My internet is slow -second only to dial-up. The politicians are paid to allow THIS MONOPOLY. Montgomery County, MD is as corrupt as it can be. The courts are owned by certain law firms and judges are paid to make certain decisions as the lawyers sit in the court rooms and nod their heads when the judges do what they have been paid to do. So it is no surprise that Comcast has this nice deal. My county is allegedly a Democratic one, but this is a joke. They have one of the highest incomes in the country-millions of dollars and the politicians run for office unopposed by a Republican or a Democrat. Now they tell us that we had a service that should have been cancelled and it cost us more than the basic and we somehow should have known that we had the wrong box. We supposedly have been charged for this box, whatever it is, yet we have no special service-only basic TV and HBO We are cancelling service as we are tired of being robbed. Comcast is a bunch of gangsters

I eas told when I signed up for this that it could be cancelled at any time. I have been trying since nov to have the service cancelled and it is still on my comcast bill. I have called 5 times speaking to different people and have gotten nowhere. Never in my 60 years have such bad, rude service. And they are going to help with it issues? What a joke. This is the first time I have ever written a formal complaint about anything.

Horrible company.

Diane weil

We called the Comcast/Xfinity main number to add internet service to our account. We were transferred to the installation department, where we chose to rent our modem from Comcast for $7 per month. Then, the installation department claimed that they needed to transfer us to another number for more information. This third person, who spoke with a heavy accent, claimed that we needed yet another modem and wireless router. He asked for our credit card information for a "deposit" that we would get back later. We gave him the credit card information. Several days later, we received both the Comcast rental router and another box from a company called Saveology. The Saveology box contained a completely unnecessary cable modem and wireless router. We called Comcast, who claimed that they would never transfer us to a third party vendor and disclaimed any responsibility for us receiving this superfluous equipment. We are in the process of filing a complaint with Comcast.

First I want to begin to say that comcast is rated #1 with the worst customer service ever! I just got off the phone with customer service asking them to reduce my cable tv/internet/phone to the seasonal rate because its a shore house and I will not be there for 2 1/2 months and my current bill is $172.00 a month. She told me that it can't be changed to the seasonal rate after jan 1st. So basically the minimum I have to pay is like $70 a month by just eliminating my services. What a scam! They basically have you locked in. So I told them to cancel the service completely and they said I have to return the equipment for that to happen. But I can't cause it's down the shore. I hate this company with a passion! I was so frustrated with the customer service rep that I told them to cancel the service and if my bill goes to collection that I don't care cause comcast, with there garbage service forced me to do this! So someone out there tell me an alternative to cable tv! And don't tell me verizon / direct tv cause they are just as bad!

I've always paid my Comcast bill on-line with no problem, until the last two months. I paid November's bill with an e-check. Comcast said it was returned for non-sufficient funds. This is totally untrue-- the bank has no record of this transaction. I have no (0) NSFs for the entire year with my bank. Comcast charged me $25.00. I paid through their phone service and then they charged my $6.00 for that. December was the same problem. I still have not paid the $25.00 for December. I sent a paper check to them on January 2, 2013, and on January 8, 2013, it was still not posted or any record of it being received. It only takes 3 days for a check to get to Southeastern PA. They told me it won't be posted until January 12th or the 16th. Now, I'll have another late charge. I want all of these extra charges wiped off of my account. I'm so frustrated with this company. They have a monopoly in our town also.

Abusive company abusive service scam fraud steel personal information collects your information and sells it without your authorization bad company do not get service! They will abuse you especially if you are a woman! Especially if you are a woman in law enforcement they will give you purposely bad service and will fraud your account take money out of your account without any authorization! They are into blackmarket drugs racketeering and many other crimes of federal nature that needs to be checked into! They are monopolizing other companies and not allowing them a chance! This company is very corrupt and unethical and abusive to all woman customers!

Deceptive and unfair business practice.
Purchased Internet service through www.comcast.com 04/26/2012. Comcast offered a free modem and router through SaveologyTech on Comcast web site. In a form of rebate, at a cost of $189.93. SaveologyTech rebate form states " Receive your rebate in about 10-16 weeks". Contacted SaveologyTech:
08/22/2012 Mr. Timothy at SaveolotyTech Customer Service advised the rebate forms were received on May 14, 2012 and to wait one week longer.
09/06/2012. Ms. Adena advised it has been 16 weeks. To wait two more weeks and ask to expedite the rebate it has not been released.
09/20/2012 Ms. Lorain the rebate has not been released, but is pending. advised her the time frame has been over 18 weeks. Ms Lorain advised to expedite the rebate if not received in two more weeks.
09/24/2012 Mr. Timothy again stated wait two more weeks, that they can change the rebate time frame. Requested Mr. Timothy to expedite rebate process, as advised by Ms. Adriena. Mr. Timothy advised it will take 4 to 6 weeks longer, but the rebate will be released in this time period. Asked to speak with supervisor, no supervisor or manager on the floor at this time?
10/02/2012 Comcast Representative. Not much or anything they can do.
10/11/2012 Comcast Ms. Angela submit to escalation Department.
11/20/2012 Mr. Allen, still pending, wait 2 to 4 weeks longer, no supervisor to talk to, no manager on the floor, may be in a meeting.
11/20/2012 Ms. Sonya On hold 10 minutes to review the account, phone call dropped...
11/20/2012 Ms. Natalie, sending information to account office, call back in two more weeks.
Comcast and SaveologyTech should be penalized for breaking their promise. This is deceptive and unfair business practice. Anyone out there with a good remedy to this injustice, please advise.

I have contacted this collection agencey repeatedly about a bill I do not owe to comcast. I turned in all my equipment (I have receipts) and discountined service. Comcast is attempting to collect for service beyond the date that service was discountinued. I am a 68 year old senior with stage 4 prosate cancer who is being harassed beyond belief