Comcast / Xfinity
reviews and complaints

The first week of January 2012 I ordered Comcast internet installation, and without even knowing it a company called Offerwire sold me a modem ($80) and router ($50), saying I would receive a full rebate on the equipment once I receive two billing statements from Comcast. I completed all their paperwork--cutting out the original labels from the box, copying the bills, and other petty proofs to mail in. It's not until March 15 and 22 that I receive two separate e-mails stating that I should click on a link to see the status of my rebate. The earlier e-mail link said I'd receive a $50 Visa debit card "within 4-6 weeks" (that's FOUR MONTHS after ordering the equipment), and the second e-mail link stated that the rebate (for the more expensive equipment) was denied because the proper S/N label was not enclosed, which was not true. Both Comcast and Offerwire companies collaborate to squeeze as much out of their customers as possible -- after the first six months' promotion period with Comcast, I'm canceling to find a company that's not too big for its britches.

Fraudulent charges for movies that were never ordered being charged to my account. This is the 3rd month in a row that this has happened & Comcast is refusing to credit me the over $400.00 in PORN that has been charged to my account. I have called Comcast 2 previous times about this, switched out the modem & all boxes. I have adult movies blocked on all TV's. Every TV requires a 4 digit pin number I've placed on them just to get to the on demand menu. I have no children, nor does anyone have access to my home. My boyfriend & I have called on several occasions about this issue and we are being told that a "Final Decision" has been made and that they are not going to credit my account. They claim the movies were ordered from the box in my bedroom, which is impossible. They say there is no way a movie can be ordered without it coming from in the house and I argue that it can, because it has.

Overpriced! for 7 years of being a customer, the only what they do is keeping raising price. No luck in negotiating. After being a customer in good standing and never paying late, I plan to quit from Comcast! Strongly suggest not to believe their promotions because it is only good for a few months and then they charge the maximum $$$ to get everything back. By the way very poor customer service:
March 12, 2012 - spoke to John and Patty at customer loyalty department; I have their job #

Disgusted, disappointed, unhappy customer. I have been a customer since 1986. I swapped out a TV and attached digital converter to new TV. Blue screen states services are interrupted contact Comcast. All services were active and working to the rest of the home. Customer Service tried for 30 minutes to send signal and ended up with giving me a service call for today 9am to 11 am. No one showed. Called CS at 11:08 am and spoke to operator P0V. Was advised tech came at 9:06am no one was home. Not only was I close to the front door and would have heard the door bell or knocking, but have a small dog who barks like mad if someone comes on the property. My car is in driveway and a car is parked out front. There would be no way that we would have missed the tech. Stated he would have someone call back. Advised to use my cell number. Called CS 12:19. was told by operator GFI would have manager at dispatch and his general manager contact me regarding issue. I advised must call my cell phone number. He advised that if no one calls to call him back in one hour. No one called. Called CS 1:10 and was told they could not transfer me to the operator and he would send an email be to operator GFI to have him call back. Advised that he must use cell phone. No call. Called CS 2:42 pm was advised that none of the calls where handled correctly, that the techs call before the appointment and if no one answers the phone that they go to the next call (he was never at the house in the first place! LIARS), that they did call but they were not calling the cell phone as requested, that despite the 100% customer guarantee they are unable to offer me anything for the lost day...and still waiting on a call back with a time. WOW

I've had nothing but ### service from comcast i've had 4 service techs out since I switched in march my phone would go out mid conversation or b out 4 days internet same way n the cable service just sucks. Now my bill is $400.In they won't budge at all why should I have 2 pay for service that I was not getting! I had a woman tell me today that i've I had a problem everyday then I should of called everyday n I said I woulda if I woulda had a phone! They just suck n everyone I have talked to about this says the same thing u'd think if they have such ### service n they have to know it from all the complaints they get that they'd do something to fix it!

Had cable installed by subcontractor by comcast. Comcast blew up ty and ps3 and now won't return phone calls. Has been two weeks and no manager no technician and was told I need to fix this on my own dime. How is that fair?

Requested removal from direct mail list over four months ago. One phone request, two email requests, and one report to DMA Choice later, I am still receiving weekly offers for cable T.V. The mailings are addressed to the name of the prior resident and Current Resident. Each of my requests for removal has been responded to with an assurance that my address has been removed from the list, and to give it "x" amount of time to stop mailings completely. This is completely unacceptable that I am still receiving mail from this company.

I purchased a D-Link Modem a during the summer of '11 expecting to get a rebate of around $80. after I paid 2 mos. worth of bills from Comcast. I then sent all required info. to 'Offerwire', as required by 'Offerwire.' I waited until 2-2-12 to inquire about why I had not received the rebate only to be told they NEVER GOT MY INFORMATION! ###! That Offerwire outfit is a TOTAL SCAM!

Buenas tardes
Si estoy escribiendo esta queja y tomando mi tiempo para esto es por que la gravedad del problemas ya me esta afectando de manera critica, me mude a un edificio en el & aacute;rea de dowtown miami, cuando me mude me como el edificio era nuevo me dijeron que para servicio de internet debía utilizar comcast, y para servicio de televisión podía usar también direc tv, asi que empece a llamar a comcast para que me conectaran el servicio de internet el di 2 de noviembre del 2011, como yo tengo niños en la escuela para mi es indispensable el uso del internet. Para resumir hoy es enero 30 y esta compañía que es lo peor que puede existir no han podido conectarme el internet creo que he hecho unas 35 a 40 llamadas el servicio es pésimo lo pero de lo peor siempre debo contar lo mismo a cada uno de los que contestan he hecho 15 citas de las cuales 6 me han incumplido he hablado con tres supervisores y no hacen nada me dicen que como tengo directv en tv no pueden instalar internet, otros me dicen que no que eso no influye que si me van a conectar el servicio, hasta las directivas y managers del edificio donde vivo han llamado y ellos no solucionan nada, yo pedí ese servicio porque ellos anunciaron en la tv un servicio de internet a bajo costo para estudiantes razón por la cual yo aplique y segun ellos fue elegida para pagar $9.99 al mes. Pero esto es falso ahora esta compañía se atreve a cambiarme un bill cobrandome $65.57 cuando nunca he tenido el servicio y diciendo que debo pagar. Que voy a pagar si nunca he tenido nada con ellos mas que frustración y el peor servicio del mundo los representantes que contestan no saben ni donde están parados son unos anti profesionales, los mismos supervisores ya que hable con dos y nunca me hicieron un seguimiento del servicio ni nada.
Alguien por favor haga algo para ayudar a denunciar esta clase de atropellos contra los usuarios que no es para nada justo!

I have been a loyal Comcast customer for as long as I can remember. In October, I downgraded my cable TV service due to cost. I began receiving my new billing amount of about $108/month. When I received my March billing, my bill sky rocketed! There were additional charges added on 2/21/11. I had not changed my service or ordered anything since last October. I called Comcast, and they indicated there was a billing error on their end and they discovered it on 2/21 so they modfied my bill at that time. No notice, no anything! In fact, when I called Customer Service, they indicated they COULD charge me back to October! I can't believe they are charging me retroactive to February 21st for their mistake! I had NO idea my billing amount was not correct! Now I need to come up with $190 for my current bill, and pay the higher rate each month from here on out. I think it is totally inappropriate for no notification and a retroactive charge being added to my bill without my knowledge! The appropriate action would be to notify me of their billing error, and adjust future billings after a notice period.

Comcast billing department sucks. I talked with the supervisor, valerie, she can't even subtract or add to give me a proper amount. Back in sept, 2011 I had paid my bill before the 15 day cut off on-line.In other words I paid two months, not just one month so I wouldn't be late again. I was having problems with getting into my e-mail account with comcast.Net. I was even having problems with the post office delivering the bills. So I figured pay the two months, then the next month would be a one month payment. Wrong, they took two months, without my permission out of my checking account. I complained... I did nothing. I also contact them about me getting into my e-mail account.
Still having problems with that. They give me a new password everytime, then I go into my e-mail account change my password because I don't need anyone to get into my e-mail account. When I change the password, then try to get into my e-mail... I can't. It's been a nightmare for over 7 months.
Everytime I call I get someone else that tells different information. I found someone that would set my account to my yahoo.com account. Now they tell me that is impossible.. Everything with comcast is impossible. Maybe they need a new supervisors that know what they are suppose to be doing. Because as far as I am concerned, they need knowledgable supervisors and staff that know how to take care of your problems on-line.

Dear Manager at Comcast

I wish to register a formal complaint against Comcast for ripping me off in two separate ways.
1)They are charging me twice as much as one month ago.
2) They have placed me on the same contract after I moved cities in order to raise my monthly premium after the old contract was cancelled.

A few facts
I only have internet service, nothing else.
I had Comcast cable for a year in Wheatland, CA. MY PRICE WAS $25 DOLLARS PER MONTH AND $7 FOR THE MODEM. I then moved to Yuba City on October 1, 2011.
I cancelled my existing contract in Wheatland and handed in my router.
I asked Comcast to come out to my new property and install a cable here in Yuba City as there was no cable. They did so and billed me for doing so, which I paid.
They have just raised my rates to $70.48 on the basis that 12 months have gone by and I am on the same contract.
How can I be on the same contact when I cancelled the last one as I moved cities?
I feel that Comcast is just bullying their customers with illogical garbage reasoning. Surely one rewards faithful customers and does not penalize them.

I will not rest until I have exposed this deliberate manipulation of my account that Comcast has done in order to raise my monthly bill, after I moved cities, handed in my router. There was a two week gap until service was established at a new location.
I would prefer to pay my old rate of $24.99 per month.
It seems only fair.

An extremely dissatisfied, disgusted client. I will not recommend your manipulative ways.
I will take this matter to the highest complaints board in the country.

Sincerely

Chris Landau

[protected]

Hello,

I live in Taylorsville, Indiana, and have all of my life. On October 21st of last year, the house myself, my fiance', and our two children were renting caught on fire. The firemen worked to save it as much as they could, but the fire was too much for the old house to take and they declared it a total loss, pulling the firemen out of the house before it became too dangerous for them.

We had Comcast cable and internet service during this time, of which we always paid on time and with no issues whatsoever. We called them to disconnect our service, and were told we were going to have to bring them the cable boxes and internet stuff. The stuff that was in our house that burned to the ground...

We attempted to talk with them to resolve this, but heard nothing. Finally, late last week, we received a bill in the mail for over $120. We called to inquire about this bill, and found it was for the boxes we could not recover. In addition, we found out they had already turned it over to a collection agency. This is a bill we just received. A bill of a small, almost insignificant amount that they could have gladly swallowed to make for some decent customer relations to two people who lost essentially everything, they had already turned over to collections.

I don't know if there is any sort of consumer report or anything that can be done, but this seems absolutely ridiculous to me. I technically understand their need to bill us for the lost product, regardless of how little it would cost them, but I cannot understand in any possible way why they would turn this over to a collection agency already, helping to possibly ruin our credit and our ability to find future housing after we have lost everything. I am just so upset with this company right now and I am not sure what I should do.

Thank you.

Every year Comcast raises their rates. I am getting fed up and will explore alternatives. Don't they know that increasing rates forces customers to web-based and satellite alternatives? Apparently, they have no marketing department or, for that matter, anyone in management with a clue.

I sprung for a 12 month bundled internet and tv service deal from Comcast, with an addition of the Sports Entertainment Package at the rate of $7.95 additional per month. 3 months into the 12 months, Comcast on THE DAY BEFORE CHRISTMAS, arbitrarily shut off my connection to the Sports Entertainment Package. I had to take time out from Christmas preparations to troubleshoot and contact Comcast, wasting time first with their customer-service-robot-lady. Ultimately, my Sports Entertainment Package access was restored. After Christmas, returning from my daughter's on the evening of 12/27, I found that again, my access to the Sports Entertainment Package had been cut off. A phone message from someone named Lilyanne (spelling?) at Comcast informed me that the Sports Entertainment Package was NO LONGER ALLOWED with basic cable; since my bundled package was of high-speed internet with basic cable, that is why I would find my Sports Entertainment Package disconnected. I am holding in my hand my new Comcast bill with a billing date of 12/15/2011 for the coming month (Comcast bills ahead in NH) that is to be paid by 1/07/2012 and which includes $7.95 for my Sports Entertainment Package. I don't expect to be charged for the access they are denying me, but once a 12 month agreement is reached, shouldn't it be honored for the entire 12 months? Comcast had agreed to my adding the package in and for 3 months has been honoring that agreement. Is it right to arbitrarily decide they don't want to offer it WITH THE PACKAGE THEY HAD ALREADY AGREED TO FOR 12 MONTHS? Never mind shutting the service off the day before Christimas with no advance notice or discussion. The phone message told me that, of course, I could again receive this package at the cost of $7.95 a month IF I UPGRADED TO A PREMIUM CABLE TIER. Now, I ask you, doesn't upgrading to a premium cable tier, at a higher cost, of course, mean that they are changing the 12 month bundle they agreed to? I am elderly and have only my SSI to live on. As it is, I had to discontinue my land line, which I prefer to have, and opt for a cheap cell phone I have trouble using, just to cut down the cost of phone-internet-tv. Like many others, I prefer the internet to the television. I don't even watch sports, but for some inexplicable reason, Comcast has bundled in the Turner Classic Movie channel into it and TCM is the only tv I like to watch. So now I'm paying for a bundle with basic tv I will never turn on. We are being nickel and dimed to death by Comcast.

Purchased a comcast service from these guys. they offered a free comcast certified modem. after ordering called comcast to schedule install. they asked which modem i am getting. i mentioned the model with offer. they said that modem is not going to work. they need a docsys 3.0 modem instead of docsys2.0. the modem is not free as mentioned. they ask for 119.95 and will give back 100 as mail in rebate after 14-16 weeks. 19.95 is lost in s&h. so, i shell out money and am stuck with the wrong modem. i will need to spend another 80$ to get the right modem.

Comcast contract fraud! in 2009, comcast sent our tiny non-profit multiple, compelling offers for “special non-profit pricing” on high-speed internet. we were losing our old isp to a corporate merger (they offshored 80% of their sales and support staff within a year to compete with comcast). unfortunately, the whole comcast experience has ended up becoming a nightmare in which various external contractors lied, and internal employees fraudulently modified the contract we’d already signed, then posted the counterfeit in their internal system. only a company that is totally corrupted from the very top can behave this way. clearly the cancer has spread through all of comcast’s labyrinthine departments.

That was blatant fraud and outright illegal. comcast doesn’t care. no official response whatsoever to multiple complaints (they don’t even really have a way to report illegal behavior, which says a lot). we get more returned calls from african dictatorships! unknown to comcast, because we often deal with war criminals, we keep *really* serious records and notes; in this case, we have mathematical proof (a cryptographic signature) that they swapped in a fake for our original signed document.

It got worse from there. their overall “business” customer service is an affront to decent business practices: you experience more “bouncing around” than a basketball. need something? forget it! they’re not even competent enough to sell us new services they keep sending us “special” brochures for. and yet, their unfortunate front-line wage-slave support employees (many in mexico) still have to cheerfully read that script at the end of each call: “is there anything else we can do for you today?”

We won’t do any more business with them: they’re blatantly sleazy corporate criminals who are willing to lie and cheat, even steal from small non-profits (and all of their residential customers may want to wake up too). just this past week, two callers from our office trying to fix a very simple problem on the phone spent a total of 155 minutes(!), mostly on hold (we kept count). over all 6 calls we placed, we experienced 4 disconnects during the inevitable transfer and only 1 out of 14 promised callbacks ever actually happened. and yet, no resolution!

Comcast is a great example of everything that’s gone wrong with corporate media multinationals in the post-reagan deregulation and convergence (read: monoplization) eras. besides being wildly overpriced for what you actually get, the company rates an absolute zero on almost any axis of measurement. if you gave comcast the who’s standard mental heath evaluation test, it would definitely be rated as a “psychopathic” (corporate) individual.

We give comcast a “0′ (lowest possible rating). caveat emptor.

On calling these guys they ask me call broadband offers who says they can’t do anything about it. each one forwards me to the other guy ! be aware of these guys !

Xfinity tells you they have the best costomer service and will fix your problem or will give you a credit on your next bill. SO full of Crap they are on that. I have had this stupid cable w xfinity now for a year and my ondemand feature NEVER hardly works. It freezes up and then never lets you back in. You try to reboot and sometimes you get lucky but 9 times out of 10 you have to wait for xfinity to fix it which takes hours or days depending on there techs if you can reach one you can understand that is. We have had nothing but hassels and missed shows due to this stupid xfinity. It was a hell of a lot better when comcast had control in my opinion.

Xfinity has done nothing to help w complaints comsumers have and have done NOTHING to solve there so called NATION WIDE ON Demand problem. What they hell are we paying them all this money for if they can’t even get things working properly after almost a year now. As soon as my contract is up Im canceling due to extremly POOR customer service and because they NEVER solve any problems and still make you pay FULL price every month. WHAT A RIP OFF Xfinity is.

Purchased new Comcast services (Triple Play Offer $200 Amazon.com Gift Card). Ordered service 4/18/2011, submitted necessary materials which were received on 6/6/2011 (certified mailed on 6/1/2011). Never got anything. It is now November 16, 2011.

I recently received a notice in the mail entitled, “Important Action Required:” which touted your latest network enhancement (whoopiedoo). As I read further, I was informed that I had to order digital equipment in order to continue to receive certain channels I was able to receive prior to your “enhancement.” What? What an oxymoron! This “enhancement” was said to provide with more HD channels (Oh, wonderful). What a surprise. Before the “enhancement, ” I was able to access numerous HD channels, which I now no longer receive. After reading the fine print on your notice (always read the fine print, because that’s where the “gotcha” is located), I discovered, (aha!) that I can receive these HD channels if a rent an HD box. That does not equate to an “enhancement” for me, rather it sounds like a ruse by Comcast to bilk more money from its customers. As a customer on a fixed income, I am not a happy camper since I now have to pay more to get what I once had without your “enhancement, ” or I can choose to continue to receive less quality with your “enhancement” that you have excitedly hyped. You would do well in Washington. Your selling points and end product are not compatible, and they remind me of the 535 dolts telling me what’s good for me and that I should like it because they say they know better than I do.

Now, I have more equipment cluttering the area around my TVs, I have poorer quality reception, and the remote for the Set-Top Box is not as simple to operate as was my TV remote. Since I think your “enhancement” is a load of bovine excrement, I am exploring other options for my TV viewing.