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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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1:59 am EDT
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Comcast / Xfinity - lied about cost - bait and switch

I have been a Comcast customer for 10+ years. I have called a few times over the years to see what deals were available. Most recently we decided to add digital voice service as we already have tv and internet through Comcast. I called and spoke with someone in sales and we went over our current service and compared what our bill would be like under...

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11:39 pm EDT
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Comcast / Xfinity service and security

Comcast is a horrible company! Not only is the customer service bad (both rude and untrained), but also they don’t protect personal information or security. They let someone access my account and change my service. This person ordered two cable boxes, upgraded to the highest cable TV package possible and added playboy to my account. Comcast actually distribute equipment to someone. As soon as I received a $300 cable bill, I called them to figure out what was going on. They said that my husband had made the changes. Too bad I am single. They did even have a name of the person in their records. The person was able to just tell them he was Mr. (my last name). Turns out all you need to know to change an account is the address and a phone or account number. Not real secure. I hope criminals don’t know how to read the phone book because that is all they need. Comcast offered to add a PIN to my account for security. I’ve called three times since the pin was added and not one rep has required it to access my account. They still have not refunded my money in full. Needless to say, I am cancelling my service. Bad customer service is one thing, but this is a whole new level of incompetence. Avoid Comcast at all cost.

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Truth and Justice
Truth and Justice
Philadelphia, US
Dec 15, 2010 2:47 pm EST

"Frustrated" logged his/her complaint over a year ago (2009). First, I am not a Comcast customer. I have been trying to have Comcast correct their records/mailing list(s) concerning an erroneous addressee and possible identity theft. The frontline of what is termed "customer service" tows the corporate line well. During two seraparte telephone contacts, I was informed in monotone that corporate policy precludes sharing or revealing any customer information. I am pleased to know that, at least in theory, such policy is in place and adhered to. However, in my case, I provided Comcast's representatives with the name in question and the address wrongly attached to the address. All I needed was for them to direct me in how to correct their erroe. Instead of the representatives transferring me to a department or providing a corporate policy/approach to addressing the specific issue, they tried to sell me a package. Wouldn't common sense dictate that I be transferred to a supervisor who, theoretically, would be able to respond to the issue about which I was providing notification? Subsequent to my telephone contacts with Comcast reps, I sent an email to the general electronic contact address. To date I have not received a response to my inquiry/notification. I have absolutely no confidence in an entity or its agents when the simplest of matters has no procedural redress. Until Comcast tightens it's approach to customer service, including prospective customers, and makes customer service an "out loud" priority as opposed to a merely whispered suggestion, I will not consider becoming a customer and I will share my experience in all appropriate venues.
Truth and Justice

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10:10 pm EDT
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Comcast / Xfinity comcast rips me off!!!

I purchased the NHL sports package through Comcast. They decided not to show the playoffs, even thought that is included in the package they sell. After an hour of trying to explain what the problem was to 3 customer service buffoons, I finally talked to an upper level supervisor. She placed me on hold while she contacted someone to clarify the problem. In the end, she explained that Comcast didn't have enough channels to air the NHL playoffs, so they chose not to show those games, even though I prepaid for those. In other words, they sold me something and failed to provide what was promised. Rip Off!

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MIAMI CUSTOMER
Miami, US
Jul 23, 2009 2:28 pm EDT

I'm in miami, fl the comcast service is SUCKSSSS.It's sad i have been without T.V for 2 day and i have a child of 3 years old that is sick just because THECNICAL PROBLEM.I WILL CONTINUE THIS MESSAGE JUST TO OPEN OTHER PEOPLE AND WARNING THEM TO USE THIS SERVICE that is a NIGHTMARE call them [protected] comcast

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10:18 am EDT
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Comcast / Xfinity false advertising

Comcast is still playing the $100 Cash Back for digital Voice but after you order they say that your vendor does not support the $100 rebate. That is false advertising.
When I write to them they respond with nonsense e-mails that make no sense. They said they were sorry that I found their ad offensive. What does that mean?
I want to join in a class action suit against them for false advertising.

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angelwithpigtales
, US
Dec 14, 2015 6:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

When I signed up for this package I was told that I got channels that I have never been able to access. When I call the CSR tells me yes I should have the channels and calls out a service guy. Then the service guy gets here and sais no they do not have those channels for my tier, and handed me another paper different from the one the CSR sent me. How can they say they offer more channels with a package then local say that it is not part of the tier? That is False Advertising. It would be like buying a car with a V8 then finding out its a 4 banger. I recorded my last call with the CSR saying I should get the channels. So maybe I can get somewhere with the next service guy coming in 2 days.

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Charles W
Memphis, US
Mar 01, 2011 1:38 am EST

i received a new channel lineup guide from comcast in the mail, i called about the new channels listed under my plan and the customer svc rep told me that is not true and that i will continu to receive the channels i am currently receiving.

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comcastvictim
, US
Apr 20, 2009 8:29 pm EDT

Comcast told me that I should have read the disclaimer on the bottom of the ad. I would like to know if anyone can read that? They are liars, cheats and will advertise false statements to trick customers into signing their contracts.

Although to order on the ad it says to call 1-800-Comcast but they told me that they don't give rebates. The third party advertisers do that. Well, actually they don't . It's a trick. Anyone fooled by Comcast false advertising please file a complaint with the Attorney General of your state.

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4:25 pm EDT
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Comcast / Xfinity over charging customers

In 2008 my promo ran out because I did not pay attention to the date. I ended up paying a nice size cable bill until i got another promo. this year I called comcast ahead of time made arrangements so i would not have to deal with a large bill again. Well guess what i still got a large bill and was told by comcast rep that there was no record of my calling even tho i had the persons name and ext i talked to. The rep said that some calls are not recorded. I could go with a very high bill with a 50.00 credit or pay the full bill for 2 months and disconnect service. This is a RIP OFF in the purest form. They should not be able to rip off customers like this

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Update by rwill680
Apr 02, 2009 4:38 pm EDT

greddy

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Another Comcrap Victim
, US
May 23, 2009 12:08 pm EDT

I HATE those people with a PASSION!
They are all foul (over-priced) demons straight from the pits of hell.

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9:49 pm EDT
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Comcast / Xfinity failed to receive $150 amazon gift card

Submitted rebate form for $150 Comcast Double Play on September 22, 2008 and received delivery confirmation a few days later. Company claims processing time is 10-16 weeks and it's now been 27 weeks and I still have not received the gift card as promised. Two calls to Acceller resulted in a promise that a supervisor would contact me shortly to resolve the issue but never did anyone call me. My confirmation order for the initial qualifying order was [protected] and the rebate form and required copies of my Comcast bills were submitted IAW the requirements of the rebate form.

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Acceller Team
Miami, US
Feb 19, 2010 2:01 pm EST

Digital Landing Complaints - Never Received Rebate

If you have not received your rebate. Please do not hesitate to contact us at www.activationcenter.com . There you can submit your concern and we will contact you in 1 business day. You may also contact us via e-mail at CSR@DigitalLanding.com. We look forward toward resolving your concern.

Sincerely,
Customer Service
Digital Landing

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h5584mng
, US
Jan 14, 2010 11:29 am EST

I am also a victim of this scam. Every time I call, I get a new person who takes my conf# and says "We'll send your gift card out, you should get an email soon."
No email. no gift card.
I've filed a complaint with my attorney generals office.
I've filed a complaint with Comcast.
& I filed a complaint with Amazon (who wants to be associated w/ scam artists?)

Comcast still uses this company to sell their services, and since they also directly benefit from this scam I included them in my report to the AG's office. Please send a complaint to your AG if you've been a victim of this scam!

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PDoyle
Cartersville, US
Jan 05, 2010 1:42 pm EST

i signed up for the comcast triole play at Walmart mainly because I was handed a walmart gift card and was promised a $200 rebate. Now I can't my rebate because I don't have the employee verification #. I'M PISSED!

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monica nguyen
San Jose, US
Dec 16, 2009 5:08 pm EST
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I've signed up for Comcast double play for internet & cable service with a rebate of $200 on August 31, 2009. However, when I called comcast in October for furthar information about my rebate, the repersenative told me I had to use Comcast for at least 90 days. Since December would be my 90th days, the rebate paperworks should be sent home with my bill. I waited, yet I never received my rebate paperwork. So once again i called Comcast & the representative told me she would ask her manager to call me back for further information. I never got a call back so I decided to call comcast again, they transfered me to the rebate line & I was told my rebate has expired 60 days after I signed up for Comcast. I never got any emails about my rebate, & was informed the wrong information about my rebate. Is there anyone who could help me resolve my issue?

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Acceller Team
Miami, US
Nov 02, 2009 4:25 pm EST

Thank you for your patience with us. We have sent your gift card in August of 2009. Please let us know that you recevied it.

Acceller Team

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Cindy in Mt Dora
, US
Jul 05, 2009 5:15 pm EDT

I also submitted a rebate for the $200 gift card and still have not seen anything and it has been 20 weeks now.

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6:17 am EDT
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Comcast / Xfinity - there making me pay $800 to move there box out of my yard

My complaint is that comcast cable tv has a service box in my back yard right on the easement but in my back yard and everything goes wrong they come and go at any given time accross my yard, without even asking just come in on my property and spend hours fixing nothing when I am laying out sunbathing they come in and out, in and out all day for nothing. So...

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12:57 pm EDT
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Comcast / Xfinity amazon gift card

Digital Landing resells Comcast and other providers promising rebates and gift cards when you sign up. I signed up in June 2008 and never received the Amazon gift card promised despite multiple calls and emails. They will promise to call you back but they never do. Avoid Digital Landing owned by Acceller.

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10:10 am EDT
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Comcast / Xfinity poor service/overcharging billing/no support

Since august of 2008, I have been having problems with our internet and cable service. Comcast has sent out over nine (9) tech. To fix these problems and still charged my account. These problems consisted over the next 5to 6 months while comcast continued to bill me for services they knew I wasn't receiving. On dec 27 of 2008, they sent a tech out who replaced the three modems they had previously installed and to make the system work, he had to install a non secure internet site. Comcast continued to charge my account. I have called in the comcast phone system over 15 times trying first to correct the service and now to correct the billing. I think this is an example of an american company losing there basic customer service skills and ask that comcast stop with there blatant actions of taking advantage of there loyal customers in the name of higher profits. This is one of the main reason made in america is losing it's effect as a brand. Finally my bill was suppose to be no more than 116.00 dollars aa month. I have paid comcast since dec.27 thru feb over 500.00 and the still claim I owe more than 600.00 dollars. Comcast I think it's time that you stand behind the standards that made you one of the leading cable companies and not act like the wall street ceo's who are taking this country down. Signed tired of being abused!

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michael cates
Atlanta, US
Dec 10, 2014 9:51 am EST

yes they are a terrible company and the cost is way to much i cancelled comcast around june 6 2014 owe about 73.00 i pay them 10.00 a month topay it off i notice money missing i my account i get a copy of my bank statement for the 2 mo. comcast on 8-2-14 took out 102.22 dollars on my debit card i did not owe i dispute the charge with my bank they take about 111.5 weeks i get a letter that says they find no error on the charge other complaint would have to be to comcast the it starts 13 phone calls to SO-CALLED billing 2 faxs bank letter bank bill shows debit of 102.22 comcast says they dont show that charge on my ex- account i tell them i sent my bank statement it was took out i cancelled that debit card because they could do it again twice i was told a manager will call me back a solve this no call back i called again this morning 12-10-14

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TKAT
Manassas Park, US
May 11, 2010 6:33 pm EDT

Comcast is horrible. I recently found out that they have overcharged me for over 2 years. They will only reimburse me for 6m. I have escalated the issue to a supervisor and have had to call 3x with no results. Each time we are promised that a supervisor will call me back but they don't.

HORRIBLE - don't get comcast as a service. Once you get them for internet, it takes a lot of time to start a new email and ensure that everyone has your new account - can be difficult if you have a business. I will be taking those steps and dropping comcast.

Comcast - you are a horrible company!

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7:44 pm EST
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Comcast / Xfinity misrepresentation of pricing

Comcast's door-to-door salesperson misrepresented the pricing for the services he was offering and the savings I would be getting over my current provider. I even called Comcast's sales department to verify the amount. When I received my first bill, it was more than I was told it would be AND it was only a 6-month promotion after which the cost would increase substantially. This was NEVER disclosed by either sales person I spoke with. I contacted a Supervisor at Comcast and she told she could only put me into a lesser quality package with fewer services if I wanted to stay with the original prices quoted.

Comcast is dishonest and misrepresents their products to make them look like a good deal and to get you to switch from your current carrier.

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willm1716
, US
Sep 20, 2011 3:05 pm EDT

I was looking to add HD service to my account. Comcast's website shows the products in my area (they ask for your zip to give you quotes). The site says it's $6.50 a month plus a $15 set up fee. When you try to order the service online, you're forced to chat with one of their so called 'customer service agents' who tell you the service costs $8 a month and the setup fee is $20. If you point out that they advertise otherwise, they tell you 'prices are subject to change'. What the hell? This is fraudulent, plan an clear - bait and switch advertising.

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RMS-TITANIC
Palm Beach Gardens, US
Nov 25, 2009 10:41 pm EST

Do NOT believe anything a Comcast 'representative' (see above) claims about 'investigating' or 'resolving' your problem. I SPEAK FROM PERSONAL EXPERIENCE. I stupidly tried to "resolve" my problem (nearly the same as yours) when a Comcast representative (Richard Spence) called me following my complaint to the Department of Commerce). He asked me irrelevent questions, & made himself sound 'sympathetic' and left me with a promise to 'work something out to my satisfaction'. He not only never MADE me such a 'resolution', but he used the info I gave him to make false & misleading claims to get my DOC claim against Comcast dismissed (I have since asked & received a reopening of the case based on Mr. Spence's fraudulent & misleading in getting the claim dismissed-including the use of provided misleading info. which had NOTHING TO DO WITH THE CASE.

Don't provide ANY info. to a Comcast 'representative'. They will not HESITATE to lie & defraud you, & use it against you. Tell them you'll only communicate with them through your attorneys. They are the biggest fraudscam artists there are.

I have seen this 'we_can_help' scam on other complaint sites. From what I've read, it's just another Comcast attempt to scam you (I've already seen the result of one complaintant who DID communicate with this e-mail addy, and he was sorry he did). DON'T fall for it.

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Comcastcares1
Philadelphia, US
Feb 27, 2009 8:00 am EST

On behalf of Comcast, I apologize for the misrepresentation on our product's pricing. We would like to investigate this further. Please contact us at the email provided below so that we can obtain more information from you.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

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8:07 am EST
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Comcast / Xfinity scam

Chris patrick of comcast cable told me over the phone that I could have interenet service and cable tv for only a fee of $40 a month. He told me that the rate would never go up and it was not a scam. I trusted him and he was not truthful. After six months, comcast raises my rate. I call chris and he starts to deny that he ever told me. Chris was just trying to get me to sign up to cable and not use dsl. He was successful because he lied to me.

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Comcast / Xfinity terrible customer service

I have been a comcast customer over 3 years, paying almost 200 a month for cable and internet (which is too high anyways). I decided to upgrade my service and went to the Comcast store on Poplar to trade in my box for an upgraded one. I waited behind 27 customers for over an hour before being served and getting my box. I took it home only to find it didn't work. I spent hours on the phone Sunday trying to get it repaired, and finally they scheduled me for a tech to come replace my box Monday between 2-4. When the tech arrived at 5:15, he didn't even have the box I needed. I called Comcast again and after waiting for at least 20 minutes on hold, they said they would send the right box with a tech on Wednesday who was coming to install my phone line. Wednesday came and the tech called to confirm, and when I asked if he had the box, he said he had no idea about. I spent 3 hours on the phone getting transferred from person to person, was even given a fake number to call their corporate office, had supervisers say they would call me back and never did. Thankfully, the tech was a nice guy and went and got the box before coming to install the phone. He was at my house till 8:45 at night, and left before the box started working, and I found out later that night that the box he gave me was also defective. I had now spent over 10 hours trying to do a simple thing, get a working cable box. A supervisor told me all she could do was give me a 10 dollar credit for the inconvience and pro-rate my bill to account for the days I didn't have service..that amounted to less than 20 bucks. Since I couldn't afford to spend another 3 hours of my afternoon waiting on someone to bring me a box that probably wouldn't work anyways, I am going to have to disconnect the equipment myself, go to Comcast, wait in line, go home and install the equipment myself and HOPE that maybe on the 4th try I might get a box that works. And all of this headache is worth a mere 20 bucks or so off of a 200 dollar bill...Comcast doesn't care about providing good service to hardworking people who they overcharge monthly and provide bad service, my On-Demand channel works about 1/4 of the time...I'm switching carriers and I highly recommend you don't sign up with Comcast if you want quality cable service.

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Valerie
, US
Oct 16, 2008 7:53 am EDT

I relocated to Florida after having an account with Comcast for over 20 years. I was required to initiate a new account. The installation was horrible. The technician broke my wall unit and left the cable wire exposed across my front lawn, walkway and driveway. After several hours the technician left my home with the job incomplete. It took more than 5 additional appointments for the installation to be completed and my television, phone and internet services to actually work.

Throughout the process I would receive automated phone recordings to confirm appointments that I had never made. My attempt to contact their customer service offices were very frustrating. Long hold times and representatives who could not accommodate the simplest of requests. Repeated requests to speak with supervisors were met with assurances that they would phone me back when they could "fit me in". This, of course, was nothing more than a string of broken promises that caused further angst.

After the service was finally installed (two months later) I received my first invoice for $678! I had already paid $207 at the time of the first appointment.

This required further calls to the customer service hotline and more frustration when they acknowledged the billing error but told me that they couldn't fix it! They unbundled my service for pricing and were unable to calculate an accurate bill.

I was required to pay to keep the services on with the assurance that they would correct the issue and provide me with the appropriate credit. Finally, 3 months later I received an additional invoice for $480 and phoned to complain. I refused to pay it. A supervisor, once again, acknowledged the error and promised to fix it. This was just days before they turned off my service.

Today I filed a complaint with the Federal Communications Commission, the Better Business Bureau, and have posted here and sent a letter to the editor of the local Sun Sentinal in South Florida. I am sure that I will eventually receive the credit due but would warn any buyer. The service is inadequate and the employees demonstrate the utmost in apathy furthermore I found everyone from the entry level phone rep to the supervisors to be incompetent. Unfortunately, they have a monopoly in Parkland Florida leaving no alternative.

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wglippert
,
Nov 17, 2008 3:12 pm EST

My mother was taken to proctor hospital by the rescue squad may 1, 2017 and to the bel wood nursing home may 17, 2017 to present. I have made several attempts to cancel comcast communications, to no avail, even though there is not a t. V.In the house. I now get a threatening over due account notice. May be that the all caring machine that does the billing was not informed. Please cancel the poor service.

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APolazzo
Hollywood, US
Nov 11, 2009 2:49 pm EST
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I was transferring my service from Weston Florida to Hollywood Florida I scheduled the appointment online 2 weeks in advance was told I would be able to keep same boxes they would just reprogram. so Friday the 30th I wait between 8-11 and noone shows Up I call and they say the tech left a door tag no door tag. I fight with them they set up an appointment for Halloween between 11-2 at 2pm on the dot the tech arrives we walk through i explain what we need he doesn't have my basic Digital boxes so I have to pick them up at a locations if I want them mind you Im transferring service same amount of boxes etc. then he ask me if I have a drill cause he didn't bring his I of course allow him to borrow my drill. then he ask me if I know where a home depot is cause he doesn't have a drill bit. so we both leave me to get the boxes him to get tools. I am of course giving a problem at comcast center cause they are 2 different accounts until the tech calls boxes in or some bs. anyways i get back to the house the tech is hooking everything up 4.5 hrs pass he has to go up on pole finds the tap in on the pole is broken so he calls his service center which informs him to call the line supervisor darryl which tells him to unhook someone else from tap and hook me in so he can close the call that the neighbor that loses cable will call in and they will eventually send a line team out please remember I wasnt on phone this is just what the tech told me. after that the supervisor calls back and tells him to forget the first idea and just split from the tap in with a splitter. so we then go back inside where my modem and one basic digital box isnt working and he doesnt know why so he tells me monday I can go get these replaced and then hook them up and everything should be working fine. monday i go to center and they wont give me modem a tech needs to come out after fighting 3 days later a tech comes out and gets my cable hooked up. when the first tech left I had a cable wire hanging down below 4 feet in my backyard. everyone I talk to says sorry and they will be calling me back still nothing. so 2 days ago on my flat screen i started to see a greenish purple line scrolling through tv I thought it was my tv going bad so i bought a new one come to find out its the cable maybe its cause a pole team still hasnt come out and my service isnt really working but trying to get some answers is like getting wisdom teeth pulled. and Im getting false bills for the install charging me for 6 outlets when tech only put in 4 but also i didnt get paperwork that day. Thats my comcast customer satisfaction survey

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oltimer
Fall River, US
Jul 01, 2009 1:02 pm EDT

I am having the same type of problem with them, I call and call and call about the phone line going down and I told them that my wife works from home doing hotel reservations and ALL they can say is "I am sorry for your inconvenience"...I pay them $250/month...if my wife has trouble getting paid because she is not on the phone all day do you think Comcast will accept that for an excuse for not being able to pay them? They would shut us down in a heartbeat.
When you call them they cannot even keep their stories straight...I am so fed up with them I really wish there were another alternative because Verizon is just as bad and DSL REALLY! stinks.

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Comcast / Xfinity fraud and scam

In 2003 I sold my condo and bought a house. I called Comcast to transfer service and they informed me that I would have to close my account and then open a new one and also drop the box off at their local office.
I opened the new account, closed the old, and dropped off the box.

In 2006, I decided to refinance my home. My credit score came in low so I ordered a report. Sure enough, Comcast is on it. I call Comcast and spend at least 4 hours dealing with them. No one knew which department handled it. Finally someone said that they would fix it for me. They placed the mark on it because they said I didn't return the box. The rep said I just needed to bring the receipt in showing that I returned the box. I said fine, but I wanted a apology letter and a letter stating that is was wrongly put on my credit and also for them to fix the mark.

I get to Comcast and after waiting in a seriously long line, I was met by a attitude ridden employee. She makes a copy of the receipt and says they will send me the info later. I try and talk to a supervisor to no avail. Now, 2009 rolls around and I get a credit report and there is comcast again. They never fixed the report nor did I ever receive the letters requested.

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Valerie
Valerie
, US
Sep 26, 2008 12:38 pm EDT

I live in northwestern New Jersey in Oxford and last night my cable(tv)went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interrupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got a hold of anyone. In my opinion Comcast ***. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!

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Richard
, US
Jan 06, 2009 10:44 am EST

I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity.

Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again.

Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'...

Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

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Robert
Albuquerque, US
Mar 02, 2009 4:10 pm EST

I have Comcast and for 3 years have been telling the Albuquerque NM office that in the evening my reception becomes snowy and I have 3 outlines of one person. One in Yellow, 1 in green and the last in read, plus I have shadowing. I use to work for a cable company in the early 80's so I know what I am seeing. Well they have come out in the day when it is not happening, and 3 times given me a number to call at night. Well called those numbers and they were either disconnected, had changed, or they answer and say noone works evenings.

They say my signal is weak as I am at the end of a trunk line and would need an amplifier, but that would cost so nothing is being done. All together I pay $179 for cable tv and internet. They do not seem to care but once they did jump when they thought I was the Comcast President Brian Roberts as my name is close to this. Even had the president call once. But this latest problem has been happening for 3 years... and they do not care!

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Comcast / Xfinity rip off

after seeing an ad on tv last month about comcast internet. I called and was told it would be $14.99 a month for the next 6 months and that if I came into the service center and picked up a self installation kit I would not have to pay the $50 installation fee they charge to send someone to your home to hook it up. so I when 2 counties over(I live in a rual area.) stood in line for 2 hours and came home with a modem that did not work. I had to call comcast 3 times and a tech had to keep resetting the modem from his computer. Finally I have the slowest internet since dial-up. Got my first bill yesterday and guess what $87.13! I called and after 32 minutes on hold I got a very nice woman who was well trained in double talk. she tells me that my introductory rate is not $14.99 but $29.99 a month but this still doesn't explain the bill because I got the internet the last week in january. after 30 minutes on hold and 4 minutes of talking in circles I got no answers and the polite brush off. anyone else have this problem?

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Valerie
, US
Nov 20, 2008 8:49 am EST

I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity. Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again.

Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'... Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

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danielle and ryan
Leechburg, US
May 03, 2011 9:21 pm EDT

This service sucks, we have been trying to get them to fix a problem for almost 2 years. We call in to receive a credit and they tell us it will be posted to the account and when we get the bill it is way off. My husband and I are tired of them telling us all the time we will send a technician out, when we were told it is their error and they need to correct it, by their own technician. This past months bill we were told it was 14.80 because of the credits, we get the bill for the next month and it claims that we owe another 25.00 plus our new charges. We called in to explain to them that this is incorrect, and they continue to argue with us telling us that it is not incorrect when the ultimated machine and the representative told us this. If you chose to continue to stick with comcast its your choice, but you will continue to get screwed every month. :) Danielle and Ryan

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Dairone
, US
Dec 06, 2011 7:12 pm EST

My cable went out 2 weeks ago. I called Comcast Cable to set up an appointment. After a couple of days a technician came out on Saturday and told me that the cable from the cable box to my house needed to be replaced. He told me a contractor would come out on Monday to do it. Monday came and went with no contractor. Called Comcast and they told me on Wednsday it would get fixed. When nobody came out on Wednsday I called Comcast and they told me it takes seven to ten business days to get a contractor out so they gave me another appointment for August 30th. Well August 30th and 31st came and went with no contractor. Everytime I call Comcast they give me the run-around and I'm still without cable after a couple of weeks..

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Mr. Edwards
Lancaster, US
Oct 10, 2013 3:56 pm EDT

On Sunday, we called to upgrade our Comcast cable service. A tech was scheduled to come to the house on Thursday. The tech was a NO SHOW. Upon calling Comcast, we were told that they had a record of our Sunday call, but no record of the details or tech being scheduled for Thursday. Now, they say that they are coming next Tuesday. REALLY?

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Scott1600
Atlanta, US
Jul 14, 2014 7:20 pm EDT

We had the alarm system installed, and a year later we moved. Comcast moved the alarm system and incorrectly installed it in the new location, mean while I noticed my bill was charged $2017, because so they claimed I terminated the alarm service and didn't return the equipment. WHAT? I'm sick and tired of Comcast sorry customer service and sorry service Period! A class action law suite needs to take place.

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john
, QA
Jul 28, 2007 12:00 am EDT

I was having trouble with my digital phone. I tried to call the Comcast but no response. Every i connect it says "please hold and representative will contact you " . I tried hours together to get connected but failed. It became nightmare for me to contact the comcast. I decided to disconnect finally. The customer service in Comcast is horrible.

Valerie
Valerie
, US
Sep 14, 2007 12:00 am EDT

With all the talk and apprehension about TV becoming digital or high-definition only in 2017, one would think that Comcast would be sending out information to its customers on what to expect, what to plan for, whether they need to get a new TV, etc. But so far, not a word. Now is when the thinking and planning needs to be done, but Comcast is being no help so far.

Valerie
Valerie
, US
Apr 06, 2008 8:24 am EDT

I have been a Comcast customer for about three years.I have high speed cable internet, and the last month or so, my connection to get on line is extremely slow, it can take at least 10 minutes to download, or to get on the internet. It is not my PC, it's fairly new. I had Comcast come out to my home at least three times. All they tell me, is that there is an outage in my area, and they are working on it. Nobody gives you a time frame, when this will get resolved. It is ridiculous. You pay so much to have internet sevice, and you get lousy service, and poor customer service. Please help?

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desertdreamer
,
Aug 18, 2008 3:35 pm EDT

We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 p.m. to 8 p.m. They didn't come. We called and were told the technician would call us but to call back in 1 hr. if we weren't contacted. When we called back in an hr., we were directed to call back during regular business hours.

Starting at 9 a.m. on Sunday, we called and were told our ticket had been escalated and to call back every hour until the technician arrived, which we did. (please keep in mind, we were also attempting to move) Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 p.m. to 8 p.m. service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour.

We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us. We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused. Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times...he is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously. Instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install...on Tuesday. Does this mean the weekend's nightmare is unending?

My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.

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Lbc
, US
Dec 29, 2010 8:27 pm EST

I cancelled my account in November. When bringing back my equipment I was told I ordered a router in September and I need to return it. I stated I didn't order it, nor receceived it. Comcast said they have evidence it was received by UPS (without a signature). Comcast did say the router was never activated. Ironically, I purchased my own router after having issues a few months earlier and was never offered a free router. After speaking with Yolanda Parker, an Account Manager with Comcast, she said not to worry about it and asked for a receipt for the router I purchased and agreed to reimburse me $139 for the unused month plus an extra $50 for the router and I should receive a check within 4-6 weeks. After waiting 7 weeks without a check, I called and was told I need to file a claim with UPS for the lost router before Comcast would send my check. No one at Comcast said I needed to do this but I called UPS anyway on 12/27 and they told me it was Comcast's responsibility to contact UPS, not mine.

I don't feel Comcast gets to keep my money for a router I never ordered and was supposedly given to be given to me at no cost. If I had their equipment, I would give it back. There is no evidence I signed for it, nor activated it, and I want my refund!

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Comcast / Xfinity e-maill access

Comcast changed their e-mail system to Smart Zone. It took over a week before I was able to access my e-mail at home and it has been over 2 weeks that I can't access it from work. they keep telling me it is my error but I have talked with several other people at work who are having the exact same problem. then they tell me to go through Mozilla, which has not been approved by my workplace and I am unable to download it. Not unless I want to get into trouble with the IT Staff! Even though I am paying for it, I have no access to my e-mail at work and had no choice to as they they, "continually improve thier services by upgrading". Gee, it's really a downgrade for me and my monthly bill is the only thing being "upgraded".

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Comcast / Xfinity fraud and scam

As a privately owned business, we must be able to count on taking and downloading our credit card sales at the end of the day to cover checks. With four service interruptions in two months as longs as 1.5 days, our business is suffering. When we call, no one will ever let us talk to a manager. It is so frustrating. When the service come out, they do not even come in the store and say that it is fixed. I guess it is up to us to keep trying all day. It seems that many other businesses have experienced the same problems. Even though we are under contract, we had to switch to Verizon, which will take another 3 weeks to obtain the telephone number.

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Comcast / Xfinity price fraud

In Dec.08 i was quoted a price for cable and internet service's. One month later i recieve a bill for twice the quoted price although i told it would'nt change for 6 month's. When i called i was ignored when i pointed out that i had already started paying at the previous quoted price. Basically saying that i have to pay for service's that changed after my quoted price ! When is the
FCC going to start doing there job and enforce the law !

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ReporttotheFCC
, US
Oct 07, 2015 12:05 pm EDT
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There were no service changes! I am not legally obligated to read an email they send after the fact. That is why they have the recording. It was the old Bait and Switch so that the employee could receive a wage in commission. They pay their employees poorly while Brian Roberts – one of their presidents, vacation to Switzerland twice a year. Brian should be homeless. I was called and offered a specific rate. A two-year commitment was the price of that rate - it is plain and simple! I don't need cable to watch television. If I did, I'd rattle my congressman until he 'manned-up' or rally to remove him from office. Why on earth do Americans NEED cable television?

Funnily enough, after six useless calls to their office, never receiving a call back from a manager, and submitting my complaint to the FCC (and was in the process of submitting one to my elected officials), the fraudulent Comcast corrected their fraud without calling me back to inform me or even granting an apology. Thus, I am continuing my fight! How many other people did they scam that day? How many that week? How many scams that month? The recording the use to legalize your agreement doesn’t state the actual price that was promised. Thus, I had to SAY IT ON THE RECORDING AND STATE THAT I AM AGREEING TO THAT PRICE FOR TWO YEARS ONLY! So far, I have told and informed 542 people. They must beware of Comcast! People please unplug!

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Onsmart
, US
Sep 21, 2015 5:21 am EDT
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Were there any changes in services or service levels after your initial quote? You should have received a copy of the original quote with all the services that were discussed well before the installation. Company's usually do not want to expense an installation only to have a dissatisfied customer cancel because of misunderstood terms. A given customer has to actually stay with the service for several months before a cable company begins recouping the expense of getting your business and before the stockholders begin to realize a profit.

Often times, cable company's will quote based on the lowest service levels possible, one tv, assuming you purchase the modem, and without fees and taxes figured in.

I would need to know more about your particular situation.

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ReporttotheFCC
, US
Sep 13, 2015 6:08 pm EDT
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You must continue to force the FCC to do their job. You should also file a complaint with the Department of Consumer Affairs in your state and contact your state and local representatives. You voted for them and they must work for you. Please get it together people, stop being bullied by comcast.

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Pappamike
Peoria, US
Mar 26, 2009 6:42 am EDT

I went to Direct Tv because of Comcast's ever rising rates.Watiing to get DSL, then I will be free of Comcast for good!

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Comcast / Xfinity fraudulent free offers for triple play customers

In june 2008, comcast cable offered a free hdtv for new customers who sign up for their triple play service. We switched over to cable (From satellite) to take advantage of the offer. We were told we would receive our tv in three months. We have been calling since september, and we have been given one run around after another. One rep told us that we have to wait 6 months, another told us they could not find us in the system we chose to wait until december (6 months) and have called comcast, in the past week, we have spend several hours on the phone and in person (Avenel offices) and keep getting run arounds. They either tell us we are in the system or they are not aware of such offer. On 12/30, I called for the last time, in which I was put on hold for over one hour! We spoke to a rep in sales, called stacy in which she tells us that she reviewed the terms of our service and says the reason why we did not get the tv is because the offer is for new customers who sign up for a one year contract, and we were signed up for a two year contract. We asked to speak to a supervisor in which we spoke to herbert. Herbert then states that the real reason we did not get the tv was because they have records of a couple of late payments on our account. We have just signed up for new service with comcast's comptetitor, verizon and our comcast 'service' will be cancelled shortly. We feel we have been swindled into this and dont want any other customer falling for their bogus offers.In addition to their questionable sales and advertising tactics, their customer service was deplorable and their rep, especially herbert, was insulting to us. Comcast would rather lose us as customers than to own up to their end of the bargain.

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jarvis347
Philadelphia, US
Feb 19, 2009 11:17 pm EST
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I feel your pain. Similar story: same offer, slightly different nightmarish scenario...

As mentioned, over the last several months, Comcast has been running an offer: "Free Basic Cable for 12 months if you sign up as a new customer with internet OR phone." Since I signed up for internet in DECEMBER (at $30.95 for 12 months), with the promise from the saleswoman of Free basic cable deal mentioned, it would seem natural to receive a bill of roughly $40, after fees and taxes (and not including the installation/start up fees). Ok, I have been billed over $100 EACH month and January was $160 because I had received 2 bills for a period of less than 15 days. Neither bill had the same total, the same fees, anything.

I called many times and no one seems to even KNOW about this offer. I have copies of it, have read the fine print, seen the tv spots, the billboards, the whole she-bang... and no one in either billing, retentions, promotions... yes, even the supervisors... no one at Comcast is aware of this particular offer. ? To be honest, so far, only two of the 15 or 20 (lost count by now) people at Comcast are aware of this: 1. the woman who kindly signed me up for the service in December (of course she knew...); and 2. the woman who refused to admit the offer was applicable even as I read to her from their own ad, constantly hushed me as if she were searching for relevant information, and eventually put me on hold for 15 minutes then disconnected me... tonight (which is why I'm posting now and will be posting elsewhere). The later experience (aside from actually KNOWING about this offer) is familiar. I have been "disconnected" 6 or 7 times... usually after over an hour of explaining the siutuation and listening to them breath and and not speak, give answers that make no sense (during a billing explanation that wouldn't add up, one rep told me that I was being charged $15, then later $10, then $12, then $9 for the cable... in a matter of about 25 minutes!), they lie and evade. Hell, I feel like I've told this story a billion times!
Anyway, the point is I have reached the point where I am so completely fed up that I want to know if anyone else is getting this runaround. HOW CAN COMCAST CUSTOMER SERVICE NOT KNOW ABOUT THIS MAJOR NATIONAL OFFER BASED ON MAJOR FCC AND GOVERNMENT REGULATED MANDATES?!?!? For crap's sake, Obama was talking about digital transition a few weeks ago, and we all know that he's got his hands full. This is either false advertising or gross misconduct, but either way, 2 months and several hundred lost (and NOT cheap either) cell phone minutes later, I still have NO ANSWERS. Are there other people out there who have dealt with this? Are you tired of being pushed around by the brazen dishonesty of these over zealous organizations? Reply. Comment. Whatever. Our voices need to be heard.

As another man on the edge of reason once said, "I feel like I'm takin' crazy pills!"

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Comcast / Xfinity technical support

The high speed internet wasn't working one night so I decided to call Comcast. At one point it asked me to type in my 10 digit phone number so I did and It repeated each number I typed in and asked me to verify so I pressed 1 to verify like it said but it says my number is invalid(later on I would use the online chat support with comcast and the person checked and confirmed the number I typed in was the number tied to my account, which I already knew.

The 1800 line was impossible to navigate because no matter what I did it took me back to a previous stage though I eventually got through to a person.
I told them about my problem and they didn't know what to do so they redirected me to technical support. This guy gets on the phone and examines everything from his end and he notices a problem. As he's checking out the problem he's saying everything he's doing over the phone(including directions) so basically I keep asking him if he's talking to me or not, which he wasn't. After being on the phone for about 30 minutes he says he's going to take it up to the next level. He asks if I'm going to be asleep by 11pm EST and I say I'll be up late and he says that they will call me back sometime before 11PM EST. I say okay and thank him even though he couldn't do anything.

I'm up late and it's already 12AM and I don't receive a call back from Comcast and I decide to call them back(had to navigate through the phone services again) and I was able to get ahold of another person except this time they solved the problem in about 5 minutes.

Their service is inconsistent and their customer service is terrible. It's as if you're flipping a coin and heads would mean getting a technician who actually knows what they're doing and tails would mean you get someone who takes a long time to get absolutely nothing done

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FRANHALENOU812
, IE
Jan 21, 2009 5:59 am EST

Ther is no technical service I worked for sevral ISP providers and one in Particular here in Ireland where they
have a many layered filter system of blame that is in no way designed to be efficiant they are dragons from the early
internet scam days where you keep the custumer on the line for as long as you possibly can for obvious reasons
and anyone that needs to be told about Generating a call should just give up now, I was at the meeting where someone
mentioned there would be thousands of calls generated from a problem that had arose with Set Top Boxes, and their
faces lit up like Santy clause had just walked into the room they then changed the free call help line to a premium or local
call rate and in my estimates made more money from the calls generated by the problem with the Set Top Boxes than they did from the actual use of the fu__ing things.

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Comcast / Xfinity credit card fraud

Hello:

I am writing to report credit card fraud commited by a company called Bridgevine, acting as an authorized seller for Comcast cable services. They sold me a package of TV, phone and internet services, then at the end of the call told me they could not service my area (despite telling me they did at the beginning of the call when I directly asked this question). They said that they were going to cancel the order, and I went ahead and ordered services through other companies instead. I subsequently discovered that Bridgevine had gone ahead and processed the credit card charge anyway and mailed a piece of hardware to my house. When I called to complain and demand a refund, they told me to send the hardware back, and provided me with a UPS packing slip to do this. I went ahead and did this, and I have confirmed that they received the package. They refunded me $50, but continue to keep $14.95 of my money to cover their costs of shipping the item--even though they admit that they never should have sent the item in the first place. Still they claim that it was somehow my responsibility to prevent them from sending the order, and that I now have to eat the cost. I don't know what else I could have done. At the end of the phone call I asked the customer service rep if I needed to do anything else to prevent the charge from going through and said no--that the order had been completely cancelled. And when I received the erroeously shipping item in the mail, I reported the error and sent it back to them, after they agreed to refund my money. What more could I possibly have done?

It is ridiculous that I am being treated this way. I have done nothing wrong. All I did was try to set up a new Comcast account in the new town I was moving to. I had already been a long-standing Comcast customer at my previous address. To make matters even worse, I now find out that Comcast does in fact service my area, and I could have had a Comcast account if I had called someone other than Bridgevine to process my order! Comcast lost a loyal, life-long cusomter because of this. BTW, funnily, Bridgevine also tried to blame Comcast for this problem, saying that it is their fault that the installation could not have been completed, and therefore their fault that I got shipped equipment I didn't want that was useless to me.

So Comcast blames Bridgevine, Bridgevine blames Comcast and me. I did everything right, they did everything wrong, and I'm the one getting screwed.

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veromark
Vero Beach, US
Jun 18, 2009 11:03 am EDT

Hello Tracy,

I'm sorry that you had a bad experience with Bridgevine. I work at Bridgevine and don't like to see unhappy customers. Please email me your confirmation code if you still have it and I'll personally look into this matter and report directly back to you.

Thanks
Mark Ballard
mark.ballard@bridgevine.com

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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Comcast / Xfinity contacts

Phone numbers

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Use this comments board to leave complaints and reviews about Comcast / Xfinity. Discuss the issues you have had with Comcast / Xfinity and work with their customer service team to find a resolution.