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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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5:54 pm EST
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Comcast / Xfinity Heartless people!

My mother in laws house burnt down, she lost her daughter and her home. She called Comcast a week later to explain what happened the representative. The representative she talked to was not pleasant to her. Two weeks later she got a bill for a Thousand dollars for breaking the contract. She called and was put on hold for a long time when she finally got a supervisor on the phone he to her the best he could do was take sixty dollars off and she could try getting the money from her insurance company.

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1:13 am EST
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Comcast / Xfinity Fight back

How to fight back…..

It is obvious that comcast uses their companies monopily to play dirty, they do this because they feel they have the upper hand when in fact, they do not.. You do not need the courts to step in when you have the web (the world at your finger tips). With so many people having the same problem it would be very easy to flip the script. They have put greed before their customers, so in my opinion it would only make sense to speak in numbers.. You may not be able to bring such a large company down but you could deffinatly hurt their pockets by doing the following things..

> Post your story on Facebook, youtube, twitter, all of the social media places and I’m sure others will gladly join you. Comcast has their own Facebook page “xfinity” (give them the thumbs down) dislike their page..

> Word of mouth, people you personally know or work with, tell them how horrible their company is and what stress they have put you through to discourage them from ever going through the same problem.

> Call their sales department and have needless. pointless conversations with their employees there LOL! Just by tying them up from making other sales hurts their company. Call them like you are a brand new customer, make them jump through hoops to win over your service and then hang-up “drop the call” like they do to you countless times..

> Make their shareholder aware of how they are treating their customers so they know how unstable their investment is becoming more and more everyday… Yahoo message board would be the best place to post and make noise.. Just type into google, CMCSA yahoo message board. That will take you directly to thier shareholders.. If enough people do that it will make their stock go down, coasting them a lot of money and hopefully get their attention. Speaking in numbers is truly how you get this done.

Two million people joined a lawsuit against comcast (that got them no where) so just imagine if those same 2 million people did the above stated… The results would be devisating, and thats how you get your point across.

Do not think that you alone can not make a difference, because the best part about doing this on the internet is that one post alone makes a world of customers aware when they are researching this company because they are considering choosing them as a provider.. Its just the keywords you use in your post will leave footprints you have marched all over this company..

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Wade Bednarick
Minneapolis, US
Apr 08, 2015 6:49 pm EDT

Comcast has been charging me ten dollars per month for a substandard modem. Now after ten years of charging me for a low quality router totaling 1200 dollars rent on a unit worth less than one hundred dollars they will bring a new one.

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AdvocacyUnited
Philadelphia, US
Dec 31, 2014 9:03 pm EST
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Comcast thinks they are too big to be rein in and they can make any fraudulent billing charges or additions it wants to make up and worst comes to worst they just shrug and say sorry it was a mistake, but collect from the millions of naive or confused elder by doing so. I agree we have many methods in which consumers have to protect us when our Gov't fails to because they are in the pockets of the Corporation (as one Governor admitted).
1) go to the FCC and fill out the fraudulent billing form
2) go to the Congress/Gov/Senate and complain about the Monopoly becoming to big to oversee itself and do so by showing all the online complaints URLS Links etc. Remind them what they did to Microsoft when Microsoft was not abusing or making fraudulent and illegal acts against it's customers like Comcast is. Suggest breaking up the corporation.
3) Comcast sets up standards that they themselves have to then abide by otherwise admit they are wrong, therefore one can bill the Billing dept or executives homes with charges for one's time during self installed and breaking down of equipment at the same amount they charge customers when those installs were done due to falsified claims of the service or equipment or done due to service terminations that are a breech of contract by the Company and not the customer. Charges can be levied for late fees and time spent every chat and phone call to fix their errors due to their fraudulent practices. Since they charged a few customers a $1, 000 for early termination then they can be charged $1, 000 for terminating people who paid their bill that was legally owed .
When they don't pay the bill nor the late fees it can pile up from many customers till a lien can be placed on the executive houses by the many customers until those customers own the Comcast Executives personal houses. Then and maybe then they will wake up and do something about their employees abusing their customers with spiteful and vengeful charges and scams.

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11:54 am EST
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Comcast / Xfinity Customer service

Good morning. It is a Sunday in Lake Oswego, Oregon and I am writing this because I am going to cancel my service. I can't begin to describe the amount of time and frustration I have had associated with your service. Things like our X1 boxes losing connection, low wifi signals, slow internet speeds, crackling across my phone line... we are paying nearly $200 for this. THEN, I call technical support, they say that you need to send someone out, which you do, BUT you charge me $90, $70, $75 for that? That was COMCAST's decision not mine. I call up to complain about those charges and the agent says "those are legitimate charges..." I call billing and stay on hold for 30 minutes who then transfers me to a customer retention department who then apologizes for the charges. WTH? Why put me through all this. I am done with COMCAST. Anyone who asks me about COMCAST will hear the truth. I just don't have the time to constantly manage your services that don't work. Regards, Tamara Fornell, Robin Michalisko [protected]

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8:26 pm EDT
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Comcast / Xfinity Comcast anti spy

Not even Comcast knows what this is. I did NOT receive this in an initial install, it just showed up and started interfering w/ shuting my machine off and CPU useage.
Somehow this came off of the internet. Process useage is through the roof!
I imagine that it reports everything that I do on the internet (and my contacts and probably my private files as well) to Comcast so they can sell that info to all takers.
I don't trust anything that I didn't ask for and I am amazed that I have this infestation on my computer. It is hard to kill too! It is NOT in your program files so you can't just remove it. I did a search and it didn't show up there either. A few weeks ago, I got talked into adding Reg Cure Pro and Comcast Anti Spy finally showed up there where I could successfully remove it.
Why did this happen, how can they just add a 'spyware' to your computer without your permission? It is just a CRIME. I did do a chat with a tech rep at Comcast on an issue that was not related at all, perhaps that was there opportunity. If there can do this with our computers, what kind of information can they collect with their home security?

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7:41 pm EDT
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Comcast / Xfinity Worse installation ever

Today we experienced the installation from hell. We have a home with a home automation system installed, which controls our entertainment choices (digital over-the-air antenna, AppleTV, internet sources, DVD, etc). We recently decided to take Comcast up on their Triple Play offer of high speed internet, cable TV and phone. To support the Comcast installer, I hired our home automation guys to be present when the Comcast installer was here. Our appointment 'commitment' was between 3 pm and 5 pm. The technician arrived after 5 pm, after our home automation experts stood by for 2 hours. Then when he arrives he says he knows it all and proceeds to tell my guys they aren't needed - he can handle it - so off they go. Remember we were looking for telephone to be installed, a new cable modem for phone service to be installed, and our cable TV service made active. it didn't take long for the Comcast guy to knock our complete house down. Then, when he said he was done, he raced to his truck. A quick check found that half of the house internet was down, as well as a slaved router and the automation system attached to the wired network. Plus, the phone was made live in the former living room now used a an office. The technician used the RJ45 internet port for the telephone and said we had a choice of one or the other. After discussion, and his clearly wanting to leave on a Friday evening, he went to work to activate the phone base station in the kitchen instead. But, while we were waiting for him to finish restoring internet service to our living room / office, he was quiet. About 10 minutes later we found he had left and drove away. No notice. No announcement. No sorry I have to go. No I don't know what I'm doing. Nothing. Nada. A call to Comcast with a request for an escalation didn't help. I was 'promised' a call within 18 hours. Instead, I'm left with a closet that used to be well organized and clean, and now is a mess of open cabinets, unlabeled wiring, and loose wires everywhere. Thanks Comcast. What a mess. You may have the fastest internet available in our neighborhood, but doing business with you has been the most horrible, confusing and time consuming mess I have ever experienced.

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1:06 pm EDT
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Comcast / Xfinity Cable bait & switch

Just got Comcast service installed. (Triple Play)
They have a large selection of on demand movies. They have a section for so called free movies. Very few are free.
They require you to unknowingly sign up for a subscription service, some are 2.99 and worst of all some you click in this so called free section will lead you into a 10.00 month Movieplex HBO or Cinemax. They have a premium channel and new release section which I stay away from. They are performing a classic bait and switch routine to unknowing customers. The FCC should investigate this and I would not be suprised if a class action suit will be filed when enough people get duped into this scheme. I have verbally complained on a phone call to their customer service on 8/15 which was recorded and their local Willingboro NJ office on 8/16.

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5:04 pm EDT
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Comcast / Xfinity Continued billing to closed account

I cancelled my service with comcast on October 3, 2013. Paid my bill in full on October 22, 2013. Problem? Comcast never closed my account. In January my bill from them was up to $800. I have called, written and emailed over 30 times. Each time being assured that the issue was corrected. Now I have one of their many collection agencies calling on a daily basis. I have disputed this debt in writing and recorded calls and still told I owe $47. I have also do reported them to the agency that handles the Fair Debt Collections Practices Act-twice. I was told to seek legal action. Their agenda is to wear you down so you just pay to get rid of them. NO. Documenting and recording everything.

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10:39 pm EDT
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Comcast / Xfinity Order discrepancy / false advertisement

I recently ordered comcast Internet and cable. I was quoted a $50 install and a $96 (total+tax) bill through comcast bridgevine. I have a confirmation email staying this. Then 6 hours later I get an email from comcast with my bill total, which is completely different. The modem is $9 per comcast instead of $7 per bridgevine, the instal is $70 per comcast, and there is a $10 few per moth for HD and I was told specifically that Hd and DVR were included in my package. It's pretty unbelievable. I haven't even gotten it installed yet and I have to spend valuable time with customer service and writing complaints. Either there is a large communication error between bridgevine and comcast, or they intentionally are doing this to people to get new customers and then immediately take advantage of them. It is quite frustrating.

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Comcast / Xfinity Fraud

COMCAST / XFINITY - Fraudulent escalation of bill. The cable/phone/wifi packages have a designed payment plan that rises through the use of deceit and deception. The bait and switch tactics Comcast sales reps are trained to apply to their customers is clear cut stealing and none of these reps should be trusted. Once you're sucked in by their $89 plan it goes to $99 to $109 to $129 to $164 ... all within one year. Almost double the initial bait and switch of $89.

NOTE: They count 100 useless On Demand channels as part of your package and they play games with your Wifi to compel you to go up on your plan. . . . . . . . . .CLICK ON THEIR WEBSITE BELOW AND ASK THEM THE SPECIFICS ABOVE. WATCH THEM PUT YOU ON HOLD TO GET A DEFLECTIVE ANSWER OR MYSTERIOUSLY LOSE YOUR CALL

http://www.comcast.com/Corporate/Learn/Bundles/bundles.html?dfaid=4053494&cmp=0&cid=4053494

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mklmklmkl
Chicago, US
Jun 03, 2016 8:33 am EDT

I gave no authorization for credit check, installation of service I did not order.
--Computerized phone systems are deceptive and ask you cancel service you did not order
--Reps. took phone info on concerns of the automatic cancel systems
--Cancel the installation that I did not order on phone and with automatic, after knowing I would not get charged for an order I did not confirm
--A service installer did arrive at driveway- shows this is an aggressive marketing company
--I was polite and asked him to leave.
--Days later a letter using two third party credit agencies with a credit score that did not match my lowest score to date, was mailed to me. The agencies, I have not heard o
--I am going to write to the three agencies I have on file and ask them to investigate this and to ask them to cancel this credit check that I did not request or authorize them to do.
--If i get no results, I am going to seek legal advice, this is serious that they casually had access to my personal credit file without my consent.
Thank you for the generous ledger to write the complaint and concerns, for this business has a very sophisticated credit profile on person's, I have not seen ever before.
This would almost look like an invasion of privacy even with a request and authorization.

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albert lacy
Charleston, US
Sep 14, 2010 7:40 pm EDT

I place an order with suddenlink communication they promised the next service I have not received the nor have a tech come out and filled my order. I have been lied too and continued promsed service . I felt from the time the tech walked in my house and saw I african American thing changed and once I filed a complaint with the supervisor things turned upside down and I have not received the service the company promised.

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Suddenlink Help
Tyler, US
Sep 15, 2010 12:58 pm EDT
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Hi - My name is Tina and I am with Suddenlink. I am very sorry to hear about the issues you have been experiencing in getting your services installed. I would be more than happy to work with arean management and help get your service installed. Please email me at tina-AT-suddenlink-DOT-com.

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2:29 pm EDT
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Comcast / Xfinity They will not install service to my business

I have been trying to get my Comcast service hooked up for my business for almost a month. Comcast has done 2 surveys of my property and they still are not able to install service. They showed up at an appointment on Saturday 5/3/2014 and were unable to install service due to not knowing where the cable line was, in spite of the fact that they had done 2 surveys at this point. They then rescheduled the appointment for 5/5/14. On 5/5 nobody showed up at the office at all. They then rescheduled it for 5/13/14. Then I was told by a phone representative that they needed to do another survey and then would have to reschedule my appointment. Comcast has a monopoly on service to my area and I cannot get another company to provide business level internet access.I also am not able to get Comcast to provide any service. I really need help at this point since my company is at a standstill. I started this process 2 weeks before we moved into the office and now we have been in the office for 2 weeks without any service.

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Comcast / Xfinity I can't cancel my contract with this company

I received the phone call from the rep of the company Xfinity1. He offered me good deal and services only for $79.99 per month. It was good price, and I agreed. They provided me the Internet and TV, but the speed of the Internet was slow and it was impossible to reach someone from the customer services. I want to cancel my contract, but these ### ignored me. Please, if someone here had the same experience, can you help to return money back?

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Comcast / Xfinity Deceptive trade practices

Don't use Comcast! Comcast (Xfinity) is one of the sleaziest companies around. They'll lure you in with a promotional offer and then, before the promotion is half over, will increase the monthly fee and hope you won't notice, or if you do, will say "Sorry, that rate no longer applies, and won't you like to add additional services for tons of money?".

The details: Our family agreed to one of Comcasts promotional offers for home internet service, "X months for $YY dollars". We recorded the enrollment call with the consent of the Comcast agent. After month 6, we noticed our rate was being increased to $10 more than we'd agreed. Their reply was that the agreed-upon promotional rates was a mistake, they didn't care if there was an audio recording of different terms (i.e., a contract), and the month 7 rate was supposed to increase to the higher rate. Comcast instead attempted to upsell us to more expensive service bundles.

Observe that all three possible outcomes of the overcharging benefit Comcast:
A) The customer by month 6 has enrolled in automated bank payments and doesn't notice the overcharging until it's too late to challenge it,
B) The customer notices the overcharging, calls to complain, and is upsold to a higher profit bundle by Comcast's trained high-pressure salespeople, or<
C) The customer rejects the higher rate, cancels service, and relieves Comcast of a low-margin customer, despite the customer having a valid contract.
No wonder this is their standard sleazy practice. Don't fall for it, and complain to your consumer protection agencies!

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7:25 pm EST
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Comcast / Xfinity Cable tv

Order the new $99 month Comcast Xfinity plan.Receive my boxes on Friday it's now Monday still have no service.

The customer service department is horrible. I called twice on Friday to set up my service nothing, I called five times on Saturday and a customer service representative hung up the phone on me. I also called about three or four times on Sunday. A Comcast technician came to my house on Saturday and could not fix the problem.

I was guaranteed a technician to stop by today... never showed up! I rather pay $300 to $400 a month for service than to deal with the *** that Comcast has to offer.

Comcast does not care about their customers nor do they care about anything else except for making money.I've had Chromecast for four days and I'm done with them I'm canceling their horrible! I am a barber I work at a barbershop with five other barbers 350 clients. Every single person told me that Comcast is the worst.

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DeadBoy
Hometown, US
May 27, 2014 7:37 am EDT

A complete waste of money. All the research I have done, not one time did I read anywhere that chromecast is only compatible with "android". Since I have an iphone it is totally worthless to me. So on my way to return it and buy a "roku" streaming stick.

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spluck
Quincy, US
Apr 21, 2014 2:39 pm EDT
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Also from Quincy and couldn't agree more that Comcast doesn't care about customers. I only use them for broadband but I get basic cable free the 1st year so I threw the box on a rarely used TV. It took at least a week for the box to display any programming. All I had was the Guide. Pathetic. Switched to Dish for TV years ago because they blow Comcast away in programming & Customer Service.

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ComcastX
Salt Lake City, US
Mar 25, 2014 6:28 pm EDT

Comcast has the worse customer service and beware of their sales ploy. ### even if you call prior to contract you will be charged for Premier channels at a ridiculous price. When you go to the top dog you may as well speak to your wall. I had been a customer of 20+ years and only getting worse, went with Direct and actually get what I pay for and now happy. I will pay Comcast even though I do not feel they should be. But never again as their customer service is so bad!

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11:42 am EST
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Comcast / Xfinity Harassing after they lost returned modem

I switched providers for my Internet service from Comcast to ATT since Comcast was charging me $90 and their connection was spotty. It took them two months to send me a box to mail the modem to them. I sent it but it seems they lost it. Now they email me every week to threaten me even though I told them I sent it. They do not provide any options and now are threatening to take legal action against me. Avoid Comcast!

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g8r26
Galveston, US
Mar 14, 2014 11:14 am EDT
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Same thing happened to me. They sent the box and the label. I put the modem in the original box, padded it, then placed it the Comcast box and placed the label on it. I took it to the UPS Store and dropped it off with them. For months, Comcast has been calling to ask if I returned the modem. I tell them the same story repeatedly and every 1 to 2 weeks they call back. They even ask me for the routing number. They don't know their own routing numbers? As I see it, they have a problem with UPS, not me.

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Comcast / Xfinity Technician no show and incomplete set up

Comcast is a scam, the older customers like my father, comcast keeps upping their bill but won't give him any good rates like new customers get, but what they don't say is you are suppose to call them and see what kind of deal you can get or cancel your account and call back up to set up a new account. The older generation doesn't even think to do this or even know. So new customers is comcasts focus. Well I now have the luxury of dealing with them for my own needs and since I live in PHILLY they are the monopoly here when it comes to cable internet and tv. The fees are rediculous but one fee I noticed was $9.95 for something called "HD technology fee" it is listed with my HD box that they are also charging me another $9.95 for. This is complete bull, because my father has 3 HD boxes each charged a rental fee but he is not charged this HD technology fee technology bull. I contacted comcast to get the run around which they think their customers are idiots apparently. Comcast is evil and greedy corporation that doesn't care one bit about their customers, especially the fixed income/poorer ones, who just want the basics. This disabled veteran I had my service installed back in Sept. they did a half ### installation and were suppose to come back out the next day. Well nothing then they said in 2 days someone will be out, took off from work that day, and nothing so I was furious I missed a day of work for these ### to stick me with their broom stick. They did give me a whopping $20 credit cause the tech didn't come in his window time frame (but that still doesn't make up the pay lost for the day off, that's like slapping me in the face), that was all they did for me. They even kept telling me as I called every hour to see if the tech was coming out and up until 9pm was told every time yes they will be there, well 9pm comes no one and then they tell me I have to set up another appointment. that was another 2 days away. This type of crap shows that this company is poorly run and doesn't care as long as they get there money and are in the business to rip people off. I also paid an install fee which was wrong for all this bull they put me through for a simple set up I could have done personally but they wouldn't let me cause I live in an apartment building said the evil sheep on the other end of the line, when I could of went down the road to the comcast point and picked up the equipment myself. Well after almost a week and they finally fixed everything and gave us the additional box we were already being charged for since day 1, that the original tech didn't have in his truck. Plus during this time, I missed 5 days of online classes because of their incompetence (no internet access). Like I said if you can avoid this evil company do so. BE WARNED this company is a joke and will scam the crap outta you before you have enough time to figure out how and how much they took you for. And I have the phone calls all recorded, emails and paper work to show how this company operates and treated me as a new customer, plus comparing my fathers bill to mine shows the different fees they pick and choose to charge different customers. I'm glad I didn't sign any papers like their contracts they are now trying to get people into so I can actually leave whenever. But can't because I live in PHILLY, PA and have online classes plus the wife likes to stream most of her shows and their is no alternate fast internet verizon is still DSL, as only the rich areas have access to FIOS or I would gladly be giving Verizon my business over comcast.

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Comcast / Xfinity Cannot understand my problem: email

12/09/2013:
Cable tech came here to install cable outlets in my new apartment. He said there is no cable in this apartment, and there never has been service in this building. He told me to call Comcast and tell them that the building needs an MDU (Multiple Dwelling Unit) host wire in order to install cable outlets, and to ask to make an appointment with them for installation. He gave me a number to call [protected]) in order to get a host wire installed for this building.

At [protected], I spoke with a lady who didn't seem to know what she was doing. She was confused about the exact issue. She put me on hold for almost 1/2 hour. I hung up in order to recharge the cell phone.

Then I called back later and spoke to "Marshall:" Marshall was more helpful. He gave me confirmation number 000000.. He said Comcast would contact me before Wednesday. I asked Marshall to send an intelligent one this time.

On Wednesday, 12/11/2013, I talked with another male who set an appointment for Friday, 12/13/2013 to install cable outlets. He will call me between 9 and 10 a.m. to come in and install.

On that Friday morning, at 10:30 a.m. nobody had shown up for the 9:00 to 10:00 appointment. So I called [protected] and asked for Marshall. I told the lady they were supposed to send out an intelligent one this time, and asked her, "What's the matter -- couldn't Marshall find an intelligent one? The lady said she has no way of knowing who "Marshall" is. She gave me a special number 0000, which is a "home and waiting" ticket number. This is called an ER ticket.

I didn't write down the day or time of the following chat:

XFINITY Chat
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Sachin: Hello Gary, Thank you for contacting Comcast Live Chat Support. My name is Sachin. Please give me one moment to review your information.
analyst Sachin has entered room.
Gary: My Issue: I am having trouble sending/receiving from my [protected]@comcast.net account. I am using Outlook as an email program.
Sachin: My pleasure to have you on this chat!
Sachin: I understand that you wanted to access your Comcast account and you need your log in information, am I correct?
Gary: Yes. It asks for my outlook password. Keeps asking. Also, i can't send or receive.
Sachin: No worries. I am here to assist you.
Sachin: Gary, I understand the importance of being able to login into our accounts for email, paying bills and account management. I have experienced this myself & understand the inconvenience it causes. Now that you have me on chat we will work together to get this fixed for you today.
Gary: thanks. I changed some settings, but don't remember what I might have changed -- my password.
Sachin: Here is what I will do for you today. I will provide you the system generated password after the verification and also guide you with the steps to change password of your choice and convenience.
Sachin: No worries. I am here to assist you.
Sachin: For security of the account, may I please know the last 4 digit of Social Security number and complete service address along with the zip code ?
Gary: 0000
Gary: 0000
Sachin: Thank You!
Sachin: May I please know if you have moved your services ?
Gary: Yes. Supposedly on December 9, but Comcast was just kidding. A "tech" had to come and install outlets in my apartment. Quite a complicated process, knowing Comcast.
Sachin: I apologize for the inconvenience this has caused you.
Gary: the old address was 0000, everything else the same.
Sachin: Perfect! Thank you for that information.
Sachin: The username you have provided "9900" is associated with the disconnected account (0000), however, as I am checking your new account, there is no user name
Sachin: Let me now explain to you why your email account is inactive.
Sachin: Your Comcast Email is a free value add that comes with an active subscription to Comcast High Speed Internet. Anytime the service is disconnected or cancelled, the email accounts under it will also be deactivated.
Gary: even outlook? I've been using outlook since Friday. Now, suddenly it doesn't send or receive.
Sachin: We are aware that there were some accounts affected with system error causing the emails listed under disconnected account to still be accessible.
Sachin: You were lucky you were still able to use the Comcast email even if the services are not active.
Sachin: This error was recently corrected and may be the reason why you are unable to access it anymore. But you have the option to transfer the username to an active account.
Gary: Can you restore my Microsoft outlook? I don't use the Comcast email.
Sachin: If you want we can transfer “ 9900 “ to the active account, however for that I would request you to please call Comcast [protected] so we can resolve your issue.
Gary: calling comcast is useless. one evening i spent a total of four hours trying to communicate with comcast. You are all annonymous. I get transferred from person to person, and it's too much trouble. Can you transfer my settings to the new account please? The tech didn't leave me any paperwork so i don't know the new account number.
Sachin: Please accept my sincere apologies in this regards. We all are customer's at some time and I know how it feels to be in a situation like this.
Sachin: Gary, here is the information you need, the account number associated with the account is: 0000
Gary: thank you. I appreciate your help.
Gary: can you make the changes from where you are?
Sachin: You are welcome Gary
Sachin: We are from Comcast live chat support service North India .
Gary: can you make the changes from where you are?
Sachin: I'm sorry but I am unable to address that for you. This department handles User ID and Password inquires.
Sachin: We do however, have a chat group that handles your request.
Sachin: I will need to transfer you to a team member from our Technical Department who can best assist you with your issue by transferring the user name to the active account, will that be ok ?
Gary: yes, please.
Sachin: Is there anything else that I can assist you with before I transfer you to the correct department?
Gary: no, you have answered my questions. thank you.
Sachin: You are welcome
Sachin: I would be happy to get you in touch with the department that can further help you with your inquiry. Thank you for contacting Comcast and have a wonderful day. Please stay connected to the chat while I transfer your chat.
Sachin: Please wait, while the problem is escalated to another analyst
Waiting for response from Sachin
Gary: My Issue: I am having trouble sending/receiving from my [protected]@comcast.net account. I am using Outlook as an email program.
analyst Czarina has entered room
Czarina: Glad to have you on chat! How are you doing today?
Gary: not well as far as comcast is concerned.
Czarina: Hi, Gary
Czarina: I am sorry to hear that.
Czarina: I understand that you need help to access the old email on Outlook, is that correct?
Gary: yes.
Czarina: No problem, let me check the status of the email for you
Gary: my service was transferred this past week (gradually and with much trouble). My outlook email has worked fine up until tonight.
Czarina: No problem, I will be checking the email address for you
Czarina: I know how important it is to have a working access to the email as I always check my emails as a daily routine, so I know how important it is to be able to communicate at all times.
Gary: much appreciated.
Czarina: I assure you I will help you with everything I have at hand to address this issue. To better assist you, do you mind if I ask you a few questions?
Gary: okay
Czarina: may I ask for the old address where services are installed?
Gary: the old address was 0000 cir. The new address is 0000. Everything in the address change is the same sauf for the street number.
Gary: the email address is [protected]@comcast.net
Czarina: Alright!
Czarina: For security purposes, can you please verify to me your account number or the last 4 of the SSN?
Gary: 0000. the guy that was here didn't leave me any paperwork.
Gary: so i don't have a new account to give to you.
Czarina: No problem!
Czarina: I will go ahead and make sure that the username will be transferred over to the new account
Gary: he was some kind of ape or caveman. Barely speaks English.
Czarina: Oh, it's okay.
Czarina: By the way, the email stops working on Outlook because it is still associated to the old account with no active Cocmast services
Czarina: Let me do the manual transfer of the username, please allow me just 2-3 minutes
Gary: can you fix that from where you are?
Gary: you're a fast typist!
Czarina: Yes, I will do my best to make sure that the username will be active again
Czarina: Oh, yes, thank you
user Gary has left room
Gary: no, i'm still here.
Czarina: Glad to have you back on chat, Gary
Czarina: Yes, welcome back on chat.
Czarina: i am almost done with the transfer
Czarina: Please allow me just 2-3 minutes mote
user Gary has left room
user Gary has left room
Gary: no, still here.
Czarina: yes, glad to hear that
user Gary has left room

III Comcast person. Sunday, 12/15/1013 I didn't write down her name. She says my ID is [protected]@comcast.net, but actually it's. It's [protected]@comcast.net. 0000 new account number at 0000 Concord Circle. This girl said I have to call during business hours. She can't speak English too well. I asked her several times to slow down. She didn't slow down. Then I asked to speak with her supervisor. I reminded her that she is NOT the supervisor. She put me on hold. I didn't write down the time she put me on hold. It was forever, though. Then I hung up. All I really needed was my account number anyway, so I could get into chat with someone.

But the chat window wouldn't accept my account number and took me around in circles. The chat window wants me to create a new E-mail account. Czarina said usually it takes 24 hours, but that she would put a priority code on it, and in that case it would be okay in just 1-2 hours. That never happened.

"Conversation III"
This girl didn't give me her name. She's Asian and I have a hard time understanding her.

Now I'm trying to establish a new user name and password, which I don't want to do. I want my original [protected]@comcast.net E-mail. I asked her when she can fix it. She said I have to call during business hours between 9 a.m. and 5 p.m. I hung up on the III phone call. Then, I went to the page to establish an E-mail account. I filled in everything including my cell phone number. The page said it would send me a text message with a secret code number. I submitted three times and never received a text message.

Tried to log on to live chat with a tech. Filled out the information, and the two buttons below -- "Start Chat" and "Chat with a Tech" -- I clicked on each one, and neither button responded.

3:08 a.m.: Now I've opened a link that shows me how to configure outlook with Comcast. I tried that until a few minutes before 4 a.m. Gave up and went to bed.

IV: Celine
Monday, 12/16/2013

She wasn't able to help me, but transferred me to the SX-Definity Department at
[protected]. She said I must use a new password, but didn't help further. She referred me to Scott.

V: Scott: Hung up on me because I said I've been 7 days now trying to get my account transferred, and that I've gone without E-mail for one week. Also, I said about four of those people don't speak English and I couldn't understand them. I asked if he tells his friends he works for Comcast, and that I would be ashamed to work for Comcast. I said several people at Comcast have said they'd help me but they haven't. He said he's going to hang up on me because of "all the insults." I asked Scott to connect me with his supervisor. He said "sure."

VI: Jamey in the Complaint Department:
Scott's "supervisor:" I told Jamey about my trouble with Scott hanging up on me. Right off, I asked if I could speak with Jamey's supervisor. Jamey put me on hold at 2:13 p.m., supposedly so I can speak to his supervisor. At 2:28, Rob, his supervisor, came on the line. Scott's Supervisor' name is actually Alex, Jamey told me. This guy will …(no further notes taken about Jamey or Scott for some reason).

VII: Spoke with Rob. I told Rob all my communication problems with Comcast. Rob doesn't handle tech problems, but only reports complaints. He said Scott's supervisor's name is Alex. But Scott didn't actually connect me with Scott's supervisor. He connected me with Rob. Rob said Eric (lead tech) will call me back in five minutes and will get me going on the E-mail problem. Started timing my waiting period for Eric to call beginning at 2:34 p.m. on 12/16/1013. Eric did call me in about 12 minutes.

VIII, Eric:
Eric did call me back. Eric is the "lead technician." He said he's worked for Comcast for he doesn't know how long. He seemed sincere and seemed to know what he's talking about. It took an estimated 1/2 hour for him to work on the E-mail issue. Then, he said we would get into a 3-way conversation with the person who deals with E-mail programs. It didn't turn out to be a 3-way conversation.

IX: Name unknown. The person who deals with E-mail programs:
He said someone will call me back as soon as possible and tell me that my E-mail issue is solved. Last note taken at 3:45 p.m. on Monday, 12/16/2013.

X; Danya. 5:04 p.m. Monday, 12/16/2013: She asked what E-mail account we're transferring from: I said [protected]@comcast.net. She couldn't help me but referred me to the next person:

XI: Bryce: Monday, 12/16/2013: 5:14 p.m. He says yesterday (Sunday) they (I think Czarina) tried to move it over, and it failed. Bryce doesn't know who Eric is. He said a lead technician can be a lead tech over almost anything. Bryce said my problem is a billing error. Not that I didn't pay the bill, he said, but Billing takes care of setting up account information. Bryce said it looks like when they tried to transfer from the old account to the new, that they put information from the old account as the destination. So right now at 5:31 p.m., he is transferring me over to Billing. He said he'll stay on the line and explain this to Billing. Actually I was on hold until 5:57, which is 26 minutes, when Bryce came back on the line. He said Billing can't do anything about it. So Bryce says he'll transfer me to someone in the E-mail department (it's 5:58 now) and that person will be able to help me. Bryce said he's sure it's the Billing department's issue. Bryce said this one week's worth of E-mail won't be lost, because it should still be on the server. It's 5:59 as I finish writing this so far.

XII: Billy in the E-mail department as transferred by Bryce: At 6:01. He asked what error message I see on my TV screen. I told him I don't own a TV, but that this is Internet service. He says he isn't trained for Internet service, but now he's going to contact me with someone who can help with Internet.

XIII: Mark: at 6:05 asked me what the nature of the problem is. I said you mean you can't look on the screen and see? You're the 13th person (at least) that I've told the problem to. He said wait a minute, let me check on your account, Sir. At 6:12 p.m. I got disconnected.

XIV: At one point I had opted to be called asking for my opinion about my Comcast service. This is a transcription of the recorded voicemail the "courtesy call" made to me: "Hello, this is Comcast. We recently made a courtesy call to you to ask how satisfied you are with your regional Comcast. Sorry we missed you. There is no reason to contact us. Information regarding your Comcast service is available on line at www.xfinity.comcast.net." I went to the page, but wasn't able to access it regarding my Comcast service.

Tuesday, December 17:
I didn't try to call Comcast today.

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Comcast / Xfinity id theft

I wanted to transfer my cable to my new apartment within the same apartment community. Comcast stated that I have a perious bill from the address 121 Brady Street. I have never lived at this address. I explained this to Comcast. I have been living at 9611 Middleground Road Apt. 1108. I then moved to Apt 1101 due to knee surgery and I could no longer walk up stairs. On November 8, 2017, I moved into a new apartment at 9611 Middleground Road Apt. 901. I want to have my cable transfer from the old apartment to the new apartment. I did not have a past due with this company because I have not lived at the address on the bill. I have lived in the same apartment complex for over two years. I have paid my bill with this company for over two years. I informed the company that this bill is ID theft. I am not going to pay a bill that is not mine.

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Valerie
Valerie
, US
Nov 29, 2007 12:00 am EST

Ordered triple play in august nothing worked. had to set up repair day they never called or showed. Next thing i get a bill for $349.00! Called and tried to get this straighten out but was put on hold 5 times before i finally got a rep who treated me like ''''crap'''. I was told that i had to pay that amount before they could fix my bill which will be in the future (supposedly) $ 95.05 for the triple play plus hbo. no talk of being reimbursed for the overage. If this wasn't the only cable company in this dinky town i be damn sure not to recommend them to anyone. You would think as much money as they are ripping off from us suckers that they may be able to afford some intelligent employees. Wishful thinking?

All I want for christmas is my Triple Play... That doesn't break my bank. (i have grandbabies that I would love to by at least a $5.00 toy for, that they don't have to share.)

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Comcast / Xfinity Modem backup battery

Comcast is converting all of their modems over to new modems, the older modem contained an backup battery and was replaced free when the power was low. Now they expect the user to not only install the replacement modem that can take over 1 hour but also to buy a battery for about $35 + shipping, yet this modem is being rented at $7.00 per month.

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Comcast / Xfinity Horrible!!!

5/19/13= over 4 months land line has not worked or been fixed when I noticed it was not working
Talked with a rep over the phone: we spent over an hour trying to trouble shoot things. Eventually she decided we should just schedule a tech to come to my house to fix it.

I do not remember the date that the tech was scheduled. But I sat waiting for them the entire 2 hour window & they were a no show.

9/21/13 @ 7 am-8:15am Online Chat with 3 “Analysts”
1. Dycemi
2. Dandy
3. llyn- disconnected from online chat for unknown reason
I originally began the chat to downgrade my services since the land line has not worked for 4 months & we all seem to be unable to fix it. I had found an online offer that I wanted= Digital Economy & Economy Plus Internet for $64.90. Instead I was transferred to fix the phone line I no longer wanted. I spent all this time again: checking wire connections, restarting the Comcast modem, and them sending signals to the Comcast modem. Again no resolution

9/21/13 @ 8:12am 41 minutes & 58 seconds I called [protected]
I spoke with a Tech Rep by the name of Tanya who transferred me to Corey in Customer Relations. Corey noticed I was a preferred digital customer & began a sales pitch about a DVR package. I kept referring to the $64.90 Digital Economy & Economy Plus Internet package. He stated that he cannot access the online offers. WHAT? How can a company have a website with posts that its own employees cannot access? I finally gave up when I had to leave to take 1 of my kids to basketball practice.

9/21/13 @ 12:19pm 57 minute 36 seconds called [protected]
Again explained: wanting to downgrade due to land line not working or being fixed & that I wanted to down grade & wanted the $64.90 Digital Economy & Economy Plus Internet package. Again I was transferred to someone else (female), who immediately put me on hold. Then I somehow wound up with someone else= a male sale rep, who started in on a sales pitch again because I am a preferred digital customer. Gave up on trying to get him to listen= I HUNG UP!

Since 8/15 at minimum recollection from memory, our land line service has not worked= no dial tone at all. I noticed because on 8/15 when I was trying to order On Demand movies “Bullet to the Head” & “ Olympus Has Fallen” I kept getting error pop ups. Went to call using my land line & it did not work. Instead I spent an hour with 1 representative to fix this new problem. We were also disconnected but she called me back. We got the On Demand to work to order the movies. Since then however, the On Demand TV Shows & Movie section still gets pop ups to call customer service or restart the cable box every time I scroll down. I am sick & tired of trying to fix services that never work properly for long (minus our internet= has worked perfectly, but can be easily replaced).

DECISION: NO MORE STINKING COMCAST/XFINITY with their constantly increasing prices for pathetic services not to mention even worse customer service! RETURNING EVERYTHING tomorrow!

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Comcast / Xfinity Poor customer service and billing

Well after having been a 10+ year customer of Comcast/Xfinity, I was finally forced to dissolve my services with them and switch to Verizon Fios. Not that I expect Fios to be much better, what finally broke the camel's back for me was follows: I had just paid comcast $236+ dollars for my current bill. I phone them to add a service (NFL Red Zone to be exact) to my current services and they insist that I pay my current bill before they can "upgrade" my services. 1) My bill is current and the bill that they are referencing is not even due at the current time. In fact I have several more weeks before it is due; 2) NFL Red Zone at an additional $7.95 per month is really considered to be a service "upgrade", I sincerely question that. After countless time of back and forth relentless arguing with Comcast, I got absolutely no where. So, instead of arguing with them I have just decided to change service providers and take my money to someone who would be more than happy to accept it and give me the services that I want. This was one of many service blunders and poor customer service experiences that I have been through with Comcast/Xfinity; however, I was so ultimately pissed off that I have decided that no more would I be willing to be subjected to them and their ways as well as their poor customer service. You mean to tell me that you are willing to let a 10+ year customer leave just because you are unwilling to "upgrade" the service and put on NFL Red Zone on my service. Oh well they can certainly go to hell. I'm done. There is no winning me back.

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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