Complaint Rating:

Company information:
Comcast
Atlanta, Georgia
United States
Phone: 404-Comcast
comcast.com

I am writing this as a last resort. Last week, I had an appointment to have a Cablecard installed into a TivoHD. The first appointment was a genuine no show, but after I called twice, they advised me that Comcast didnt have any Cablecards, resulting in the no show. I rescheduled the appointment for yesterday (Tuesday). They called early in the AM, indicating that they didnt have a Cablecard, but after I spoke with them a while, they told me that they would send someone out. The tech came and installed a card, but it turned out to be defective. He did not have any other cards with him.

I am scheduled for an install on the 1st of August. I would like someone to ensure that the tech will have a Cablecard available to install on that day? After speaking with dispatch 15 times, I have determined that the Cablecards are very difficult to obtain.

Tom Christner
Sandy Springs, GA