Complaint Rating:

Company information:
Columbia House
PO 91601
Indianapolis, Indiana
United States
Phone: 1800-262-2001
www.columbiahouse.com

On Oct/13th I bought four DVD at a Columbia House online offer charged on my credit card, an amount of US$13.44. For my surprise, on Nov/14th they charged on my Credit Card US$28.11. On Nov/15th, after lot of calls I asked to cancel the charge because I didn't accept to join their DVD CLUB that they promptly agreed; so, on Dec/4th I got a refund for this amount. In the meantime I received one DVD by mail that I have never asked for and I returned it. On Nov/30th Columbia House charged me again an amount of US38.95. I called my Credit Card Service to avoid any charges from Columbia House because it could be a fraud. Then on Dec/19th I received a refund for it.

On Dec they send me again one parcel with DVDs by themselves, I returned it unopened again. On Feb/5th I received a letter from Columbia House charging me an existing balance of US$ 118.88 for a service that I have never received or asked for; inside they included a threatening advice: “ UNLESS YOU SEND US YOUR PAYMENT PROMPTLY OR CONTACT US TO REACTIVATE YOUR MEMBERSHIP, WE WILL REPORT YOUR ACCOUNT TO A CONSUMER REPORTING AGENCY, WHICH WILL RETAIN THIS INFORMATION IN ITS FILE FOR UP TO SEVEN YEARS ”. If they keep their promise my financial score will certainly be affected soon. I think this is a fraudulent and unfair Internet business practice.

I would like that a Government Agency should close this company because of so many claims reported in almost all consumer affairs sites, avoiding more consumers would be damaged each day.