Complaint Rating:

Company information:
Columbia House DVD Club
P.O. Box 91610
United States
Phone: 1-800-262-2001
www.columbiahouse.com

They induce you with low prices but then what? They send you DVDs you've declined, they charge you card for shipping when their promotion says they won't. You try to reach them by e-mail and they apologize but don't solve any of your problems. You might believe they can't read. You ask for a manager to respond, and don't get one. The phone number is voice mail jail. You don't get to talk to a live person unless you know that placing an order gets you to one. You finally get to a supervisor and tell them you want an immediate refund for a product they sent which you did not order (and has not come yet). They say you'll get your money when we get the DVD back and that could be 6-8 weeks! You explain that you are not a bank and not in the business of lending money to Columbia House and you had previously been promised no "Directors Selections" would need to be declined. Were they going to live up to their word? Evidently not. I gave the supervisor an ultimatum: either give me credit on my charge card now and you can keep me as a customer, or I can cancel my membership call my credit card company and dispute the charge so your company will not get the money either way. She told me I choose option two. This speaks volumes about the company. Good companies like Amazon will go out of their way to keep you happy and keep you as a customer. This is an example of the worst of the worst.