Complaint Rating:

Columbia House DVD Club
www.columbiahouse.com

I signed up with Columbia House and haven't ever had a worse experience. When I first signed up the documentation that I filled out stated that I would have to purchase two more movies within 1 year but when I became a member this became 4 movies. After getting past that, I tried several times to get in touch with them but they were very hard to impossible to contact. The phone number they had on the enrollment documentation was only a recording and I could not talk with an operator.

Then I pre-ordered a movie which would have completed my requirement to purchase 4 movies. I had thought that the movie was likely in the mail and so I decided to cancel my account. I wasn't happy with the account to begin with. After canceling the account I went back and found that the movie I had pre-ordered was not set to release for 3 months. What kind of idiot company submits a movie for pre-order more than 3 months before it releases. BTW, the information regarding release date was not immediately accessible where the pre-release request was (i.e. they didn't provide the information before making the order).

Now, my account is canceled, which I am happy for but I had to make a final payment and I don't know if the selection that I pre-ordered will be sent to me or not. Based on their past record, I think that the chances are very likely that it will not.