Columbia House / Edge Line Ventures review: This company is a SCAM! 72

Noticed a charge from "COL*HOUSE VIDEO CLUB(Other)" on my account. Called them, they verified that the name on account with my credit card number is not my name. They would not cancel the charge or cancel the account as I do not know the account number. Is Columbia house promoting fraud here ?

I don't believe I ever signed up for the club and yet I have received dvd after dvd. I paid for the first one but have returned them since then. Please remove my name and address from your system. Everett

I NEVER SIGNED UP FOR ANY DVD AND I RECEIVED ONE TODAY IN THE MAIL I DO NOT INTEND TO PAY FOR IT AS I DID NOT AGREE TO PURCHASES ANY DVD NOR WANT TO. I AM VERY UPSET WITH THIS. I DON'T KNOW WHAT TO DO?

I had 30 dollars on my prepaid card and from them moment it took me to put it on my card to the gas station it was gone. 5 minutes max. Good thing I had my rent money with me. Now Im short on my rent. Im very angree with columbia house they never told me that they were going to give my card number to someone else.

I am being sent a bill for 43.86 for Dvds that I did not sign up for. I have not joined this club and I have returned the dvd that was sent to me. My account still was not refunded!

Beware of this scam company!

Columbia house sent me a dvd i never ordered and expect me to pay by a certain date or i'll have to pay a late fee. now i have to spend my time and money to return dvd.

I cannot get ahold of this company and they are continuously taking money out of my credit card. If you have any information on this company please notify me as soon as possible. Thank You

I am being billed for items not ordered

Scam and fraud! Beware all!

i recieved collection notices from two different agencies claiming i owe columbia house money. when i call columbia house they claim i owe money for dvds i ordered and club obligation fees from 2004. this is 2011. this is the first time i've been contacted about this. i told them i never joined their club and never recieved any dvds. i also told them that i never recieved any info. from them saying i was in their club. when i asked what was all ordered they didn't know. i have already called twice to get this fixed but they are dragging they're feet. this company is obviously making fraudulant claims to collections agencies. i already warned them that it better get fixed or i'm calling my home owners insurance company and filing a claim under our identity theft/fraud coverage.

I ordered several times from Columbia house. After some time has passed, I asked Columbia House why my obligation, the amount of dvd you have to buy in a 2 year period, is going up not down with my purchases. I purchased more than the amount required to fulfill my obligation. I wrote them many months ago and asked them what is going on with this account. I have heard nothing until today, where they sent me a bill for $87.76. They are crazy! I have every intention of fighting this, this includes attorney and dept. of justice.

Thank you for your time!

I received a call from ATG Credit telling me we owed them $21.77 for an order from Columbia House back in 2005. My husband has never had an account with them. I called the creditors back and spoke with a very rude girl. I told her he has never had an account, there is no money due and if there is, show me proof. She could not, nor could she provide me with any information at all! I asked for a customer service number for Columbia House so I could contact them directly and she informed me they did not have that information. I told her this was a joke and a total waste of time because it was a scam and that is where that conversation ended. My husband called later and guess who? Same rude girl that I had spoken with hours prior. He asked to speak with a supervisor or manager. She denied his request saying that would only waste more time and he/she would not be able to do anymore that she was. He told her he was not paying anything because he had never had an account, nor had he ever purchased/received anything from them. She proceeded to tell him if he did not pay it, it would go on his credit report. She followed up by telling him she could discount the price to get him to pay it then, over the phone. He denied that and laughed saying no - I am not paying for something that I did not order/receive! She basically told him if he refused and did not pay the bill in full within one month, it would be showing up on his credit report. Today we received a notice from them in the mail. When he tried to contact Columbia House directly, he was unable to get through to anything. Every number he tried asked for an account number, which obviously we do not have. I have been researching this and found a couple numbers to try from others having the same complaints so I will try them next. Thank you to the other victims of this scam for providing extra information to help the rest of us get crap like this resolved!

3/16/2013 I got a call from a collector telling me that I owe Columbia house 236.00 from 2007 . I have never had an account with them but the collectors had my name and old address . I told them I had never had an account with them and all they did was argue with me saying that I had multiple letters sent to me and phone calls but today was the first time I had heard anything about this . So whether some one used my info or Columbia house is fruading people I don't know .

TheLoveFist II, my aren't you the angry little troll. You joined Aug. 27, 2010, just over 3 months ago and have posted 455 comments or complaints!?! Can you say, "I have no life" ? Sure, I knew you could. Now, go get some professional help and leave decent people alone. And here I thought Canadians were nice people.

I am writing this since so many people are getting scammed by this company.
I know so many kids are buying 4 DVDs for 99cents to receive game money, and I was one of them.
After 2 months of joining their membership that I wasn't aware of, they started sending me expensive DVDs that cost $40.
I tried reaching columbia house by calling, but it was IMPOSSIBLE to get someone alive on the phone.
I even emailed them, but they replied back saying I should return the DVD to them, but that won't stop them from sending useless junks and billing me.
I was ill from all the stress that I got from Columbia House, and my boyfriend helped me to get rid of them.

Here's how I did it:

1) Go to www.BBB.org (Better Business Bureau), and look for a button that says "File a Complaint"

2) Click "File A Complaint", and they will ask you for your info(address, name.. etc)
Also, they will ask you what they did wrong, and what you would like them to do.
I wrote: Columbia House sent me DVDs that I didn't order for, and demanded money.
I want them to delete ANY information about me, and stop sending me items with bills

3) Send the complaint, and wait for BBB to respond. It took around 2~3 weeks for them to reply, and most likely, BBB will be on your side.
Keep everything that BBB and Columbia House sends to you.

After waiting weeks, BBB responded that Columbia House will refund all my money (4 DVDs for 99 cents) and cancel my membership if I return all DVDs to them.
I returned the DVDs (See below that says WARNING), but they refused close our issues. THEY WERE KEEP BILLING ME EVEN THOUGH BBB TOLD THEM NOT TO.
I filed Complaint again on BBB, and said that Columbia House is not keeping the promise that we agreed on.
I also told them that I will sue Columbia House if they don't commit to the first agreement that we made.
I just received an apology letter from BBB (nice people

i wouldn't be too concerned if i were you they have tried similar to me and i have never yet had it go on my report. They don't ask for the social security number so it is impossible to place it on the report since they have no proof on who is actually receiving the product

i also recieved 2 blu ray discs. It had no information what so ever and just had a box with 2 cds and flyers. I took the discs and just left them inside my room thinking it was just a gift or free offer from my ps3. A month later i received a bill for 137$ and i was completely shocked. I tried contacting there office but no one picks up. I dont have a clue on what to do .

My daughter (17 years old) just got another phonecall from Columbia House saying that she owes them $108.00. She never ordered anything from them, and when she asked them what address that they were sending them to, they told her the address. When she told the person on the phone the address that she lives at, and said that they ahad the wrong person they typed this phone number into their computer (as she could hear them typing it).
Is this how they get all their customers? Is my daughter's credit going to get bad over someone using her name? Is it that easy to pick up the phonebook and select a phone number to get someone else to pay for your merchandise?
Well, I called a lawyer and I will file harrassement charges if I need to!

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

Well somehow they got hold of my credit card, and charge me $12.4 and sent me some crap dvd's.

this is illegal!

I called their customer service : [protected], to complain and cancel this so call membership that I never started.

I must say, these people expected the call, and they sound very shady...and under the menu they even have an option for people who are charged but did not apply for membership!

I have already filed a complaint to the Indiana BBB.

good luck

it very simple accually you just need to call and say you did not sing up by law they will cancel with no charges and be carefull with the internet by you clicking on just a link you may sing for something so don't put everything on them you may have done it

They're trying the same thing with me, even though we've never belonged to columbia house. I notice it's interesting that the name they have is not our full name. If my name were John Q Smith, they are sending it to SJohnQ, even on the now "we're sending a collection agency to get you" letters. I wonder if they bought a mailing list that didn't include full last names.

When I called and gave them the account number on the invoice, they repeatedly asked for my full name which I was too smart to give them. They said I ordered something on the web. I pointed out that I went to their site and found no way possible to order anything without arranging payment first. They have no "bill-me" option.

I wrote on an invoice that nobody by this name exists at this address, they sent me a post card acknowledging they received my note and asked that I return the dvd they sent. So I wrote "return to sender" and stuck it in the mail.

So now they are sending collection notices for $130, without a full name. Make me laugh. I think I'll take some of their postage paid envelopes and put some heavy sheet metal scraps in them and send them so they have to pay the postage. HA.

What a bunch of losers. Yes YOU columbia house, I'm sure you've googled this and found these posts - How does it feel to have such a crappy job trying to screw people? I'll be you feel good at the end of the day when you've successfully scared some old woman enough to send part of her measly SS check to you just so you can probably continue to screw her for more.

Go home tonight, look in the mirror and say it out loud, LOSER!

My boyfriend got a dvd in the mail from columbia house and they wanted $5 for it. my boyfriend (Ray) said he never ordered anything from them, but we decided to watch the movie and he sent the $5 for it. Now he keeps getting dvd's in the mail that he didn't order with a bill of $51. He sent back the dvd that was sent and there is 1 dvd they say they sent, but he never got it. I emailed them telling them to stop sending dvd's and have sent back any dvd's that have been coming. I hope that this works. From all that I have been reading on line about them I have a feeling it will not end here. They are crooks is what they are so I will let you know what happens. The fact that you cannot even talk to a human when you call them tells you that! That is ridiculous!

Thank You for your info on them.

Tracy

1st off I used to be a member of Columbia House back in 2001. I fullfilled my requirement and all was paid that was due to Columbia House. Last year about this time I received a letter stating the $32 had gone to collections.
After talking the the collection agency and Columbia House not having any record of my account or what the $32 was for the collection agency terminated the payment of $32. All was well until last week when I get a phone call from a different collection agency stating that I now owe Columbia House $150 and some change. Gas prices must have made the price go up. Not sure what is going on here but if this is not bad business I don't know what is.

The WORST customer service i have encountered in my life ! It seems that the reps are instructed not to really help the customer if they have called for something other than buying the DVD. The reps are really RUDE and ABRUPT! I would not recommend this company to even my worst enemy…

Is there any recourse for this blatant fraudulent act?

I have also had a hard time figuring out why I'm shipped movies I did not order and why I am overcharged for movies priced at 1/4th the cost billed. I need a response or ship my correct order or refund.

I paid off my debt to Columbia House in 2001 before purchasing my home. Now, I am being stalked by a collection agency that says they have purchased "the debt" yet they will not send proof of the debt. Here's a link to their website if you've been getting the automated calls as well:

http://www.kcafs.com/newsite/management.htm.

I agree, unfortunately I used a debit card and they withdrew my account and I am paying $35.00 for each overdraft fee they cause. I can't close the account because of the direct deposits coming in. I so want to get this company for this.

I received one dvd in the mail and I did not order it. I sent back the bill with a note saying this was never ordered and to cancel.

They sent me a bill for $48.88 and as of May 4, 2007 they say they are going to report me to a national reporting agency. What a scam!

They were after me for over a year for money I didn't owe. Here's how I stopped them cold with one letter:

Send a letter to whomever sent you the bill (a collection agency or Columbia House itself) by CERTIFIED MAIL - RETURN RECEIPT REQUIRED (this is your proof they received the letter). This will cost you about $5, but it is worth it. When you get the green slip back, staple it to the letter and store both safely for at least three years.

In the letter tell them:
The account number listed
The balance they indicate you owe
"I do not believe I owe this debt"

Enter this paragraph, word for word, except for changing the info in brackets [ ] to fit your particular state:

[begin letter]
Section 805 of the Fair Debt Collection Practices Act requires that you provide me with ALL of the following information:

The name and address of the original creditor
The date of the original transaction
The amount of the original transaction
The date you acquired this debt
The amount you now claim is owed
The names, addresses, telephone numbers and social security numbers of all parties associated with this debt
Proof that I owe this debt
A copy of my State and Federal rights concerning this debt, including information on how to dispute it
Proof that you are licensed in the State of [your state], as well as providing me with your [your state here] license number.

You are aware, of course, that you cannot contact me further until this information is provided in full.

[end of letter]

after your signature add:

cc: [name of your state Attorney General]
Attorney General
State of [your state]

I received a collection notice claiming that Columbia House had filed a complaint against me in the amount of $29.83. When I called the Collection Agency, they said that I owed Columbia House for a video ordered in October 2004 and gave me an old work address that I supposedly ordered this to be sent. I retired (permanently on disability) and have not worked at that location since May 21, 2003. I tried to explain that to them but the Collection Agency said there was nothing they could do.

I also tried calling and emailing Columbia House even though the Collection Agency said they now own the debt. On the phone, I was unable to speak to anyone and kept getting cut off. By e-mail, I just got a reply that they needed my member number to review my order.

I DIDN'T ORDER, DON'T OWE AND NEVER DID OWE THIS BILL.