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Columbia House - www.ColumbiaHouse.com Complaints - The biggest scam there is!

Review all Columbia House - www.ColumbiaHouse.com complaints

Columbia House - www.ColumbiaHouse.com

Posted: 2007-09-03 by Fred L. [send email]
The biggest scam there is!
Complaint Rating:  83 % with 12 votes
The biggest scam there is!!! I never ordered any dvd or join there club. Why would I, when I'm a blockbuster guy. The claim they send me a dvd then I pay later. I never got the dvd and my wife accidentally paid the eight dollars because we pay all the bills on time. So when she ask about the club, I was shock. My first thought was a simple mistake made by them or someone stole my identity. I think that maybe columbia house is going around now stealing information in return cashing in on decent people. I recently start entering into the pch sweepstakes without ordering anything from them. That stike me as being odd because now pch are saying they are not an affiliate with columbia house and I was thinking "why wouldn't they be?" I'm going to see this thing to the end. I never heard of them and now I owe them... I would like to hear from others out here so we can get a bigger movement against scams. Please include my email address fredlstr AT yahoo.com with Columbia House Class Action Movement. Thank you for reading about my problems.
Comments United States DVD Order & Rental
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Comments

396 days ago by Valerie Rouse [send email]
I HAVE RECEIVE A BILL FOR A DVD AND I HAVE NOT RECEIVE THE DVD, NOR DID I ORDER THIS ONE. I HAVE NOTICE THAT $27.76 WAS TAKING OUT OF MY ACCOUNT. THAT IS SOMETHING I DON`T LIKE. PLEASE RESPOND TO THIS TEXT.
THANK YOU
VALERIE ROUSE
381 days ago by Hermann Luft [send email]
I did not order DVD, I will not pay for it, I will send bac,.
Hermann
373 days ago by Vicki Cook [send email]
I never ordered any DVD's but I paid for the first one because I try to pay all my bills. But I did write cancel on it, yet I still continue to get more. Every time I do I always return it unopened with cancel written on it. I did not order this and I do not want it. So please get this taken care and do not send anymore. I will be sending the one that I just received back unopened. I REPEAT DO NOT SEND ANYMORE.
238 days ago by Kenneth L. Huffman [send email]
DO NOT SEND ANY DVD'S AS THEY WILL BE RETURNED... I AM NOT A MEMBER OF COLUMBIA HOUSE...
226 days ago by B [send email]
I joined columbiahouse.com with having only 4 DVD's to purchase over a 1 year period. It seemed like a good deal but it's turned into a never-ending nightmare! Every purchase has been incorrect. Every shipment exchange has been improperly handled as well as improperly billed. Every customer service rep I have spoken to both in e-mail and over the phone as been a complete retard. I don't think anyone should join this web site. If you do you will certainly regret it.
204 days ago by Bernadette Showalter [send email]
They keep sending me bills for dvd's I never recieved nor ordered and just yesterday they sent me another bill saying that they r reporting me to a a consumer reporting agency which will hurt the rest of the good credit I have left. Please if you can help me let me know. Thank You.
195 days ago by Crissy [send email]
I've decided that the writer of the original complaint is a retard for paying a bill without receiving a movie. Well that isn't the only thing. I noticed that you were unable to complete a thought in a sentence so you chose fragments from different thoughts, smashing them together. I'm sure that is why you are not receiving any help from these people. I also believe that everyone who commented on this retard has some form of brain damage. I have used Columbia House for a few years and have never had a problem. Twice the movie was damaged in the mail and Columbia House mailed me another movie right away free of charge. I think the problem that you people are having is that you don't know how to use a computer or even a phone. Maybe it isn't the people working at Columbia House that are retarded, maybe it is you.
194 days ago by Julie [send email]
At first, I was pretty vexed - I never signed up for Columbia House DVD, and I suddenly received a bill for $5. I was perplexed as to how this company obtained my email and address information, and I realized that a long time ago, I stupidly filled out one of those "get a free gift" offers on spam - I'm sure the spam was affiliated with Columbia House somehow. Anyway, I emailed Columbia House to no avail (would come back as a failed delivery), and tried to talk to an actual person to no avail (would automatically hang up).

I have the steps guys, if you really want to cancel your account and membership.

1) Do call their Customer Service line: 1-800-262-2001.
2) Press 1 for English
3) Press 5 for more options

After this, select either option 4 (website info) or option 6 (non-member info) - sorry I forgot which one I pressed.

The point is this - it will seem impossible, but try as many option numbers as you can after pressing 5 "for more options".

At one point, I did have to punch in my account number, and I was placed on hold for about 10 minutes. Wait it out. You WILL get through. Just try out all of them after you press 5 for more options.

There is no direct line, so be patient and try out all the numbers after pressing "5" for more options on their main customer service line (800-262-2001).

I got connected to a rep named Lynn Brown. She cancelled my account immediately and instructed that when I receive my first package from Columbia House, DO NOT OPEN IT. Instead, write on the package with a big marker: Refused - Return to Sender. Just drop it off in the mail box and you're done.

Hope that helps.
182 days ago by Glenda Bull [send email]
I seem to have a problem with not knowing why or how my credit card got charged $27.50, when I have no idea why. I have not received anything from Columbia House, and I never authorized anything to be charged to my card. I sure would like to hear from someone, who might be able to straighten this out. I have tried to call the number that the credit card company gave me, and all I get is an automated system that has no option to speak to a representative. I just want everyone to know that I am NOT a RETARD. I know how to use a computer and I know how to talk to people on the phone if I can get in touch with a real person. Some people may not have trouble, which I understand, but then there are those who do. Maybe the smart mouth works for Columbia House.

Thank you for taking care of my situation.
92 days ago by Philip R. Kasparites [send email]
To Whom It May Concern,
I am requesting that you terminate my account:Acc.# 5055228503, because you keep sending videos I did not order. I am getting tired of sending back these selections in which I have the legal right to keep because I did not order them. My obligation was met several months ago and you keep sending me videos I did not order. Please terminate my account as soon as possible. You can e-mail me at the above e-mail address.
Thank you,
Philip R. Kasparites
55 days ago by Sarah Robinson [send email]
I want to cancel my membership. Thank you
47 days ago by Janet Norton [send email]
please cancel my account #50414441092, I have tryed in writing to cancel this account for quit some time, yet you send me tapes, I don't order, plus you make me pay the shipping and handling on them to go back. I no longer view cd, or videos any more since cable and direct tv.
21 days ago by Therese Tessier [send email]
I am getting the run around from columbia house they promise a free dvd for each one ordered I ordered two got 1 free card let them know they said no problem we will honor the two I ordered Savages and 21 and received a e-mail from columbia house that I couldn't get either one.So I'm not happy either also it's impossible to speak to a live person it's all by stupid machines.

Thank you
21 days ago by Therese Tessier [send email]
Thank you
8 hours 49 minutes ago by Vicki [send email]
I was tricked into signing up with this club with the promise of a $50 gift card to a local restaurant of my choice. I chose Red Lobster. My account was charged th $27 something, twice! I did receive the DVD's, though. Their customer service is of no service at all. Someone, (after months of phone, e-mail, and written, sent by mail complaints ) I received an email that said they have lots of vendors selling their product and that there was no way to find out which vendor lied to me about a gift card. If these vendors are making money to bring in more subscribers, wouldn't they have to prove who they got to sign up and provide my member number? They are all in cahoots to rip of consumers and think we are all so stupid. I have complained to the BBB and will forever spread the word that Columbia is a rip-off. Stay away from them and hold on to your money!

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