Complaint Rating:

Company information:
ColonSMARTcleanser
7200 Vineland Ave. Suite 212
Sun Valley, California
United States
Phone: 888-765-5557
colonsmartcleanser.com

ALERT: At the end of my story is a way to stop being charged for this product, so for those with short attention spans, skip to the last few sentences!!

Okay, so I was on MySpace at 5 in the morning. I clicked on one of those stupid banner ads that says "take this survey and win two free iPod nanos!" Not so much a survey, I must say, but rather an opportunity to be taken for the proverbial consumer ride. So I sign up for a bunch of "free" offers and trials and what have you only to find out that at the very end the last round of offers actually costs money, so I stop short. I should have known, very few things in the consumer realm that are worth having are free. So I start to receive free trials of products, one of them being ColonSMART cleanser. I tried it, wasn't too impressed. Least of all $88 for a month (or maybe it is two month) supply impressed. So when I see an e-mail saying that they are shipping me my next shipment of the product I was a little perplexed. The confirmation e-mail for the trial never said I would be automatically billed, nor did anything that came with the trial in the mail say anything to that effect. So I tried to call, got no answer. E-mailed, no answer. I took both of these actions several more times, still no answer. Left voicemails, still no response. I hadn't opened the package when I received it, so I refused the package through the post office. I called my bank, disputed the charge, explained the situation. They gave me provisional credit and sent an affidavit for me to fill out detailing my "dealings" (or in this case, lack thereof) with the company in question. They are actually still currently investigating it. So I am thinking it's all over, right? WRONG!! Last week, I have an authorization show up on my internet banking for about, but not quite, the same amount as when they tried to charge me before. Here is the catch, it was under the name of a different company, and when I called my bank, it was coded as a travel agency! I have never used the services of a travel agency, and since the charge was still in the authorization stage and not yet posted to my account, they suggested I cancel that debit card and they would issue me a new one. And I graciously took them up on that offer. So for those of you wondering what your recourse is for this situation, cancel your card! Immediately! It is a pain in the rear and I had to go to the bank to withdraw money for a few days, but these people are scammers and they will directly and willfully refuse to take no for an answer. I am pretty sure there is no customer service department. I think that there is someone to process card information and someone to send out orders to the lucky few of us that actually receive the product they keep charging us for and that is the company structure of ColonSMART cleanser in a nutshell. It is fully a scam, and there is obviously no way to get in touch with them, so sometimes you have to play dirty. I hope this helps some of you.