ColonMate.com Complaints

316 days ago by Gerald J Reynolds [send email]

There seems to be 2 seperate links to this site containing two sets of complaints regarding the Colonmate scam. I've gathered all that I can find here so that they may be viewed together.

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Company information:
Colonmate
3600 Ocean Veiw #2
Glendale, California
United States
Phone: 8664407533
www.colonmate.com

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Posted: 2008-01-08 by Rene Gonzalez
No refund!
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Tried sample 4.99 good deal then but after 14 days send you more product for 79.00 and charge your bank account and won't let you return product for refund. RIP OFF!
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6 days ago by Mel Ahmed
This is a rip off and some one got to prosecute the seller. while the first order was for less than five dollars, the salesman charged me on my credit card ove $77.00!!! Please do something to stop this crook. will get my atterney to handle this crook.
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4 days ago by Mary Pillen
i sent my product back and to this day 1-17-08 have not received any comment or a signed confirmation which i spent extra money to have delivered.
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3 days ago by Mel Ahmed
Two months ago, I watched with amusement a TV program on channel 4 (in MS) describing the first advantages of this product. I decided to try it realizing that the charge was only $5.00. Afer the first shipment, I received another one 8 days later with an additional $79.oo without being consulted for it. The salesman informed me that this was rheir policy and you go to hell!! This company got to be stopped and I expect a refund.

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Posted: 2008-01-15 by Shirley A. Walker
charged $78.00 for product not ordered

I ordered only the free trial and now my Credit card has been charged $78.00 for a product that I did not ask for on a regular basis. I didn't even have a chance to try product because I needed to check with the Doctor because I take meds.
Please I need help with this I can not afford to pay out $78.00 for something I may not use.
Shirley Walker
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4 days ago by Leeta Tiwarie [send email]
I was charged 78.00 but did not order or received any product. please credit my credit card for 78.00 originally I ordered the free trial and was require to pay about 5.00 s/h and that was fine but then I saw a charge on my credit card for $78.00. My doctor do not want me using this product. Please credit my credit card.
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1 days ago by Tom C [send email]
I too, ordered Colonmate. I thought the 5.99 for the free trial was a good deal. However, beware that they will charge your card for the $79.00 or so after 14 days without your knowledge. They really don't tell or show you this when you order. You are automatically signed up for these deliveries whether or not you want them. I called by phone to cancel. They told me that they will cancel any "futher" shipments. But the $79.00 charge you can only dispute by E mail. I am still waiting to see I get the $79.00 credit. They seem like a "fly-by-night" operation, probably run out of someones house. BUYER BEWARE!!!

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Finally, this last one was posted by me on 1/21/08. It includes the email response to my complaint by Colonmate:

Gerald J Reynolds
I got suckered on this deal, too. The fact that you're being signed up for the "$79 A Month Club" shows up only in the Terms And Conditions, which appears on the very bottom of the web page. The Terms And Conditions portion of internet sales sites are ordinarily reserved for "legalize" that is required for some transactions. If Colonmate actually wanted you to know what you were signing up for, they would display this information in plain sight. I've been doing business on the internet for 10 years, and I fell for it like a tall tree. I sent them a complaint via their "consumer support" link. This is what they sent me......

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Hi Gerald,

You received a charge of $78.98 because you did not cancel your account within the allowed 14 day trial period, as stated in our terms and conditions that you are required to read before purchasing. As stated in the terms and conditions, you have 14 days from your trial order to cancel or you will be shipped (2) more bottles for the price of $78.98. This is a continuity program for customers who like the product. Any customer who cancels within that 14 day period is removed from the continuity auto-shipment program and does not receive any further charges or bottles. Here is a direct link to our order page which contains the terms and conditions on the page above the Order button ( https://www.colonmate.com/order.php). Please be advised that your order would not have been processed unless you agreed and accepted the terms and conditions.

You were cancelled so you will not receive any more products and will not incur any further charges from us.

Since you did not cancel your trial membership within the 14 day allowed time period, what I can do for you is to let you keep the (2) extra bottles and give you a refund of $34.99, which would be half of the total you were charged, minus shipping charges since we can not refund those.

Thank you,
Customer Support
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As you can see, they GRACIOUSLY agreed to refund $34.99 of the $79.98 that they charged my credit card. That was on Friday 1/19/08. I will check my credit card daily to see if they follow through. Obviously, none of us cancelled within 14 days because none of us were aware that we had signed up (or rather, colonmate had signed us up..) to receive further shipments.
Does anyone know of an appropriate consumer ripoff/fraud outfit that might pursue these people? I doubt if they will change their ways until threatened with legal action.

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