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This company is a complete scam. I also tried to cancel my membership and automatic shipments. Their live chats are bogus. Instead they email you a list of question and answers. The answers to the questions tell you to call a bogus phone number that either hangs up on you or you end up listening to music forever. No one ever answers the phone call. No one ever responds. They also say to go the the home page and logon to your account and cancel. There is no home page that I found.
Fortunately, I have had a similar problem before. I called my credit card company and they were very helpful. I got them to cancel my current card number due to unauthorized charges and they will reissue me another card with a different number. I recommend anyone with this unfortunate problem do the same. Your account info and history will stay the same, the scamming company just will not be able to charge anymore.
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