Complaint Rating:

Company information:
Chase Auto Finance
Aliceville, Alabama
United States

I was contacted by the collections department on July 13, 2009 about making a check by phone payment because my account was deliquent. The payment was supposed to go through on July 23, 2009, but of course it went through on the 13th. I called Chase on July 17, 2009 and talked to the supervisor, Joyce, who stated that she would look into the situation and call me back. I was told to fax a copy of my bankstatement showing that it would cause an overdraft of my bank account. Today is July 20, 2009 and I haven't been contacted yet but I called them and again I was told to fax my bank statement. They didn't even apologize for the situation knowing that I've told them I'm unemployed. This company sucks as far as having compassion!!!