I received a phone call from CCA requiring payment of a certain amount or court action would be taken. They indicated attempts at contacting several months ago, but nothing recent and no hard-copy statement received for months. I made a payment, however have since become nervous about this finding out this companies status in the scam / complaint and rip-off world. As far as I know the actual account for their client is with a $0 balance, and am in the process of confirming that. In the conversation it was repeatedly noted that I was trying to back out of paying anything, that being the furthest from the truth (just trying to get more information regarding the account, as I had not received any correspondence of any form for months). I was told that they were not allowed to mail or email information for privacy reasons and the only contact that I was allowed was a partial name "Mr Gomez" and local office phone number, no extension, etc.
I hope this helps in developing a case against these unprofessional firms and occurences.