I used this cocoa beach shuttle on Oct. 28th, 2008 and will never use it again. The purpose of my trip is due to my mother being diagnosed w/Glioblastma Multiforme (Brain Cancer w/median life span of 8-15 months). Will be traveling to and from Merritt Island alot in the next year to come.
Short Version of Cocoa Beach Shuttle Complaint-
1) The driver, although very kind, would not drop me and another passenger off at the 528 and Courtney Parkway intersection. Instead, we had to drive pass our drop-off intersection and around Cocoa Beach picking up and dropping people off. We were the first to be p/u from the airport & last to be dropped off. Left Orlando airport at 2pm, was dropped off around 6pm. Very frustrating, live and learn.
2) Returned home from Merritt Island on Dec. 1st, 2008 @ midnight; tired & exhausted due to weather conditions and flight delays. On Dec. 2nd (63 days later) I received a call from the shuttle service demanding a credit card number because according to them, mine was declined from the Oct. 28th usage (63 days later). Told them this is the first I've heard about it (63 days later) & asked them to give me my full credit card number-perhaps they must have a number transposed. They WOULD NOT give me the full credit card number they had cause "accounting has it". Asked them to give me a week to check w/my cc company and check my records cause I may have given the driver cash, but, may have paid w/my credit card. Told them I will make it right but I need some time to research it & explained to them the above info re: my trip(s) to Fl. Also, because of all the scams that are out there, I didn't want to give out any info until I could verify I didn't pay them.
THE CONTINUED TO CALL ME, HARASS ME, AND THREATEN ME ALL DAY ON DEC. 2ND. I COULDN'T BELIEVE IT!
My recommendation: NEVER USE COCOA BEACH SHUTTLE SERVICE. Especially if your going thru a life trial. They will add to your grief.
Side note: They charge me $39.00 instead of the $33.00 listed online at their website & my credit card HAD AND HAS the funds available.