Coast Dental Services
reviews and complaints

I have spent over $10, 000.00 to have my lower teeth crowned due to wear from 56 years of use with coast dental Vero Beach and my "NEW" teeth have been falling out and are now decaying due to improper dental practices. I have had 3 different dentists within the group, the last 2 complaining about the work that each other had done. I have been going back and forth with these barbarians for almost a year now after the 3rd dentist told corporate to give me a refund because they did an improper job in Vero. HE WOULDN'T EVEN CEMENT MY TEETH BACK IN BECAUSE HE SAID I HAD DECAY BELOW THE GUM LINE...THIS WAS 6 MONTHS AFTER THE PROCEDURE! While visiting Tampa I stopped by their offices Monday with the hope of getting some type of closure without threatening anyone. I am a very civil person. I was surprised to see that the MAIN doors to the corporate office are kept locked. I knocked and was let in by the new employee. She didn't know any better. I waited for 20 minutes only to be told that no one would come out to speak with me from behind fortress #2! That's when I told her to tell them that I would not leave until someone would review my case with me since they never return phone calls. That's when security was called and I was escorted out. I am currently working with the Florida Department of Health, Humana Insurance, and others to make sure that they cannot get away with this type of conduct in the State of Florida. READ THE REVIEWS ON THEM...YOU'LL BE AT IT FOR A WHILE. I believe that their CEO is a VETERINARIAN, not a dentist but you might check on that one for yourself. (If that's the case it's no wonder they don't know how to take care of people!)
Please do your homework before you go to these people. They oversell everything, under staff everywhere, and abandon you after milking you and your insurance company for all they can...THEY MUST BE STOPPED!

My dentist was the most arrogant man you could meet. The teeth extraction was great but the dentures are terrible. He moved to another location and I was told I had to go to the new location for re-alignment. I have to put so much goo on my dentures at night I have to scrape it off. Without the goo my dentures will fall out. Someday when I can afford new dentures I will have to get them. It is terrible! I would never recommend them to anyone else.

Have a long list of complaints about this place, but the main problem is that they tried to bill me $207 for a periodontal cleaning. I refused and walked out. Just got off the phone with my insurance company, which told me that the fee for this cleaning is supposed to be $45!

Heed everyone else's warning. I've gone to them a few times and had a decent experience except for them rescheduling my appointments at the last minute a few times. They always try to up-sell their services but I always declined so it wasn't an issue. My wife went to them on my recommendation and I forgot to tell her to decline all the other services they offer and she left with a $733.99 cleaning. She was sold everything including the rustproofing. By the she's never had a cavity...

She wasn't told what the costs would be upfront and they explain the services as though they are mandatory. I called the office and asked them (as a long time patient) and asked if they would be willing to wave some of the fees and they stated they would rather lose my family's business than do what was right.

This same thing happened to a coworker in my office where he was charged around a thousand dollars in extra services for one appointment.
They would rather gouge you once then retain you as a long term customer. They are a corporation.

Support a local dentist and small business and don't use them. Please.

This dentist received payment from my insurance company on July 27, 2012 and in addition to that, I had already paid the bill in full. So, according to their own office, I am due a refund of almost $600.00 and I have been trying to get that refund since August and it is now December 2012. Every time I call, I am told that it will appear on my next statement and it never does. I have called their corporate offices in Tampa and was told that there is nothing they can do because it is a Bonita Springs issue and Bonita Springs is telling me that their is nothing they can do because it is a corporate issue. Bottom line is that they got paid twice for the same thing and are refusing to issue me a refund.

Going to the dentist can be traumatic enough; but this office truly turns the bad dentist visit into an art form. Due to the economy, I was unable to keep my health insurance and, therefore, hadn’t been able to go to the dentist in about 2 years. I made a joint appointment with my mother to Coast Dental in Fort Myers, FL. I was repeatedly berated, lectured and picked on during on my visit. I was embarrassed and verbally spoken about in front of everyone by the hygienist who made a giant, unprofessionally catty deal of the situation because I have tender gums and they were having a hard time poking me during the examination. I was brought to tears when told that I would need over $2, 000 worth of dental work done. Among the work required was wisdom teeth removal, a cavity, laser therapy, etc. I was repeatedly pushed to get financing and to do it now. Over the next few days, my mother was repeatedly harassed daily with 4 phone calls a day pushing for the next appointment. It was so much; she discontinued her association with them altogether. I returned the following week to have my teeth cleaning done and found that I had already been slated to have a $275 service done that I had not yet agreed upon. I walked out. I made an appointment with another dentist. This is where the shock begins. I did NOT have a cavity. I did NOT need my wisdom teeth removed. Suddenly the work I needed done went from over $2, 000 to $700! Not only that, but the new dentist was gentle and kind. Thieves and liars. Beware!Going to the dentist can be traumatic enough

These jerks bugged me to death all week about my appt. they said that they could do a basic cleaning for my teeth. I filled out my paperwork the day before and faxed it to them. I arrive for my appointment on time and had to wait for 45 minutes anyway. They finally took me back to X-ray me to death, said that my X-rays wouldn't process, and that they couldn't clean my teeth. Sucking ### Coast dental will be investigated and put down baby! I'm glad they didn't get to touch my teeth now after I've seen the sheer amount of complaints!

If you're having an overbilling and/or refund issue, please file an online complaint with the Federal Trade Commission. BBB's complaint system doesn't work, Coast Dental has an F rating, so there's no incentive to make good on BBB complaints. It's easy to file the complaint on the Federal Trade Commission's web site, and this is a neutral government agency who can investigate Coast Dental and stop them from continuing this unethical practice. We may never get our money back but we can do something to prevent others from getting victimized. The more complaints filed, the better chance of getting the FTC's prompt attention.

Coast Dental's comments to our posts implying they actually want to resolve our issues are laughable. I have been in constant contact with them since day one and they give me the runaround each time saying "Your refund is being processed". They obviously have no desire to resolve this whatsoever.

Like others posting complaints about Coast Dental, I have also been overcharged and I'm getting the runaround in receiving credit. I discovered the overcharge myself when I reconciled my insurance statements with my Coast Dental bills. First I was told it would be 6 weeks, then 8 weeks, then 10 weeks, and now 14 weeks. I have filed a complaint with the Federal Trade Commission and I urge anyone else who has been victimized by Coast Dental to do the same. The FTC won't try to get your money back but if they receive enough complaints they will investigate Coast Dental. I'm past getting my money back. I want Coast Dental to be held accountable for their actions.

Had extensive dental work done almost a year ago. found out just 3 months ago that i had a refund of $227 coming and I submitted the paperwork needed to get this refund, to no avail! call the office in port orange, florida weekly and keep getting the same answer...it's been processed! now, they just take meaages and don't return my calls! gonna refer to BBB! pretty obvious i'm out the $227! DON'T go there!

I had a regular cleaning appointment in March of 2012. I was told what my co-pay would be and I paid that with my FSA card. I was informed 4 months later that I had a $57 credit on my account. When I asked why I wasn't told of the credit, the response was we hold the credit for any future services. I have been trying to get a refund since July 26, 2012.

On 9/5/13, went to Coast Dental as my tooth had turned dark. Was told it was fractured above the gum line and would have to be pulled. Tooth was actually pulled by the definition of a "simple extraction"; no stitches, no problems, tooth was in one piece. Was charged for a surgical extraction (twice the cost). I sent a letter complaining and asking for a refund for the difference. On 9/13/12, I received a call stating refund was authorized by dentist. On 9/25/12, was told by Patient Relations that it would take 13 weeks for a refund of $56. UNACCEPTABLE! Was treated rudely once I expressed dissatisfaction with charge. Prior to actual extraction, was presented with an estimate for "partial" in the amount of $2, 700. I crossed out that part. It would seem this is an ongoing problem with Coast Dental. Anyone having work done at Coast should research the dental codes to see if all work charged for was necessary.

Went in 3 weeks ago for a consultation, was told I needed a deep cleaning. I was quoted and given a estimate for $219.00. Went back today for the cleaning, as soon as they put you in the chair the selling starts! All of a sudden I need special antibiotics, and other stuff not mentioned in the original consultation. As I am sitting there with the bib on they want me to sign off on $484.00! I would not be up-sold. This should have told to me at the fist consultation. They are a large corporation and focus on sales not dentistry! It was like buying a used car and going into the back room. When I got home I looked them up on the net and found a ton of complainants for the same type of tactics. Stay away! You should be able to trust a doctors office!

I went to the Coast Dental location off Cascade. The service was prompt and courteous. However, there were issues in billing and I paid in full using my CareCredit Card. Insurance sent reimbursement for services to Coast Dental. I have been awaiting credit to be applied to my CareCredit account since late January. I have called the corporate location in Florida several times to speak with an operator. I am always transferred to someone's voicemail NEVER to have any call returned. It is now mid July. AVOID COAST DENTAL!

Where to begin... Dr. Ben Lewis is a total liar. I arrived to my appt. 10 minutes before and waited 3 hours...3 hours! After 2 hours I asked when I will get in. They said shortly the dr. is still with another patient then after another hour the dentist comes out and talks to the receptionist saying they are unable to get me in . He sees me and goes oh sorry we have been calling you all day to cancel your appt! I was livid I showed him my phone and no missed calls... He seemed annoyed and walked to the back and then the receptionist was like ohh maybe you didnt have service when we called? Umm why would you have me wait 3 hours and why wouldnt you tell me that when I arrived? Or after 2 hours when I talked to you... they put a sonicare tooth brush on my bill without asking if I wanted one... He drilled a tooth to see if it was dead? Which is def. wasn't I still have the drill hole... Then after having a crown done after my tooth cracked they forgot to floss my teeth before the cement hardened and the hygenist starting laughing going OH MY GOSH its stuck! They have to put a rubber thing in the middle and literally saw away at the middle to get them apart. After I had odors coming from the tooth ( I believe it was infected ) went back Ben Lewis said give it 6 months. No way! I went to another dentist who said their is a gap in the back of crown that is building up bacteria so I paid them to redo my crown( way better service at a ma and pa dentist). I will never go back to Coast Dental ever again! I have told many people considering them to avoid them at all cost! Now i just got a letter from the collections agency for 100 dollars and they can't explain why... I never complain online about anything but this is by far the worst dentist ever.