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1.6 154 Reviews

Coach Complaints Summary

17 Resolved
130 Unresolved
Our verdict: With Coach's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Coach reviews & complaints 154

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2:25 pm EST

Coach scam

I seen a add on facebook for Coach outlet advertising 80 % off for Christmas. I ordered a purse and I didn't receive anything but a conformation number. No phone number listed to contact them back and I was Charged $69.99 on my charge card. It's been 2 weeks with no purse, no contact information or anything. I called to Coach headquarters and they said that I have been scammed. I am wondering if there is anything I can do to stop this from happening to other People!

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6:11 pm EDT

Coach purchase of a bag

Back on 09/27/15 I purchased a bag and used my 25% coupon. When I got the bag home I decided I did not like the color. I went back to the store a few days later and got the same bag in a different color, they applied the 25% off coupon. As it turned out, I was still not happy with the bag, so I went back a few days later and bought a different style. I asked if they were going to apply the discount And they said no because it was a different style bag. The only reason I went to coach for a bag in the first place was due to the discount. Now I have a new bag 25% more then I wanted to spend. As it turns out Macy's and Lord & Taylor have the same bag right now @ 25% off. It makes me so angry that coach would not apply the 25% discount. I will never purchase another coach product again. Very poor customer service.

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4:44 pm EDT

Coach coach handbag

I bought a Coach handbag and used it for 2 months and the handles have shredded real bad. Poor poor quality. I called Coach and was told I could mail it to them at my expense plus $20 for evaluation and they would see if thy could fix it. No guarantee! This is awful. I have 2 Dooney and Burke bags that are over 7 years old and they still look great. Also have 3 Brighton bags that are more than 7 years old and they look great. NEVER BUYING COACH AGAIN! Not very good quality at all for such a name brand.

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5:35 pm EDT
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Coach disrespectful driver

I just travelled on a Coach USA bus(24B) travelling from Newark NJ to East Orange when the bus driver who seemed to be having an already bad day demanded to see my bus card again as I headed to the aisle. I took it out again and showed it to him as he was arguing and simply said I showed it to you already. I guess this enraged him because he started yelling and called me a chicken head. Now I'm not very familiar with slangs and terms but the word chicken head seems not to be very favorable since everyone on the bus seemed disgusted and angered by his comment. Is that what bus drivers do these days? Instead of providing exceptional customer service to the travelling public they verbally abuse us with nasty slangs and words especially to the hearing of the young kids who unfortunately have to hear these foul terms? I wish Coach USA would discipline this driver accordingly since his action casts a negative outlook on the few decent bus drivers who take their jobs seriously and should be commended for such.

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Bhoja
, US
Mar 03, 2015 12:18 pm EST
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COACH USA has increase the ticket price by close to 35% when the oil price went up few years back. It took them just few weeks to increase the ticket price . Now that the oil price went down, there is no talk of getting the ticket price reduced. I don't see any complaning and hence this attutide of Coach USA.

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10:40 pm EST
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Coach scam

Please note that ANY website claiming to have Coach bags EXCEPT for coachfactory.com and coach.com they are all fakes. coachfactory.com is definitely legitimate. You will notice with the scams that they are all the same prices with numbers instead of names. They are not leather. They don't look like the same Coach patterns that Coach really has, and each one has a specific name. Pay close attention. If you see that they do not accept regular credit, and you see different forms of cash such as canada, english currency and others, do not order from them. EVER. The same goes for MAC makeup, the only MAC is MAC.COM. Good luck ladies.

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3:18 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Coach - fraud

First of all I placed my order on 02-24-14, it arrived 03-07-14. The total was 106.00 ( US Funds). The website states that the products on the site for sale are authentic coach purses, wallets, etc. They have multiple other brand name products on there for sale as well. When I received my order the bag was fake leather, seem was already falling apart, the...

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6:10 am EST
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Coach fake coach bag

Webpage shown promotion discounted Authentic Coach bags, but seller from China due to payment transaction shown at statement is from China. I asked seller advised barcode and product code (original Coach bag come with Barcode and product code) but seller said bag direct from manufacturer and no barcode no product code. That is no right to do by Seller, their are copy right Coach without legal and cheated buyer so.

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7:00 pm EDT
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Coach fake merchandise

I did some research before I thought of purchasing merchandise for a relative and myself and I found out that the website whom I thought sold authentic merchandise was FAKE! It looks so real but wow looks can really be deceiving I'm glad I did the research before purchasing. There is a website that a woman made who ordered bags from a page that she thought was the real deal and then she ended up getting scammed and she gives the names of ALL the fake coach websites it's called fakecoachwebsites.com & I copied and pasted the link here so you guys can look up and NOT buy any merchandise from those websites! http://fakecoachwebsites.com/index.html thanks to that website I didn't get scammed and if you don't want to get scammed either then I suggest you go take a look! You will be surprised !

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romesa02
, US
Sep 29, 2013 7:44 am EDT

upto I saw the draft of $5932, I accept that...my... mother in law was truley making money part-time from their computer.. there aunt has done this for under eleven months and resently repayed the dept on their apartment and purchased a great Smart ForTwo. look at this web-site http://www.jobs64.com

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3:35 pm EDT
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Coach fake goods

They have two websites, this one and this one: http://www.coachfactoryoutletumall.com/. and http://www.cheapcoahusa.com/index.php?main_page=index&cPath=347, as well as 3 others, all the same company.They advertise free shipping then charge you. I had my credit card company stop payment. It is FAKE, states product by Coach. They also lie about this:

1.We offer the lowest discounted
We, a wholesaler and retailer Internet were a merchant Yahoo 5-star and a member of the Better Business Bureau. We send the item from the manufacturer straightly with manufacturer's price to the customers abroad. That's why our products are cheaper than the market.

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Gamone
, US
Jun 06, 2012 1:56 pm EDT

I ordered 2 purses on line. My credit card was charged within the hour and over 3 weeks later I still have not received my package. There is no phone number to call and they are ignoring my e-mail messages. Then I went online to find out that the Coach purses are fake. I want my money back!

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6:35 am EDT

Coach I ordered and paid, and I never got any confirmation and didn't get my bag

I thought it is official coach web site. I ordered and paid, and I never got any confirmation and didn't get my bag! FRAUD WEB PAGE!

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hellamadd
Pittsburg, US
Jul 24, 2012 7:54 am EDT
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I ordered from them to about two months ago.I really thought that they were a ligament.I did notice that y order came up to $101 and my bankcard was charged another balance.When investigating i was charged with a currency fee.I thought that was strange when doing more investigation i found out that the website was all in Chinese there was nothing in English, i got really worried.There is no way to get in contact with them besides email.I did receive a email back and i eventually got my purse and wallet.However it was faker then fake.The purse started falling apart when a day.I was so pissed so i sent a email regarding the issue.NEVER heard from them again...I would never order anything from them

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8:54 pm EDT
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Coach faulty handbags

Handbags are poorly made, falling apart after 3 months. No Customer Service at all. Basically selling you garbage and if you don't save the receipt forever, wont accept your proof from bank statement that you paid with, wouldn't even bother to find in their records, which we all know they have on file, tried to give me 40.00 credit for a 90.00 item that is useless. I called customer service number for Coach and was told they have no control over what the actual store does or does not do. Not the quality or service I would expect from a company that says they are so customer friendly.

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martinmandy711
Manhattan, US
Apr 09, 2012 10:08 pm EDT

a classmate's mother-in-law makes $81 an hour on the laptop. She has been fired from work for 7 months but last month her payment was $19326 just working on the laptop for a few hours. Read more here makecash16.com

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martinmandy711
Manhattan, US
Apr 09, 2012 10:07 pm EDT

a best friend's step-mother makes $65 hourly on the computer. She has been fired for 6 months but last month her check was $13549 just working on the computer for a few hours. Read more on this site makecash16.cøm

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3:17 pm EST

Coach they don't honor return policy

Coach cheats customers. Don't buy their merchandise. I bought $2, 000.00 worth of purses online and wanted to return one of the purses. I brought the purse to a Coach store, along with all the original packing materials and the packing slip that came with the purse delivery and the Coach store refused to issue a refund.

They stated that the packing invoice was not sufficient. I told them that this was what Coach had provided in the delivery box with all of the purses and they stated that I needed the original receipt. I asked why did the packing receipt state on it that this could be used for returns? The manager reiterated the clerks position that they could only issue me a credit and not a refund. I logged onto Coach.com to check their return policy and it states that "merchandise may be exchanged or returned at any Coach Store with an original Coach receipt "or" mail order packing invoice."

My advice is don't buy any Coach products. I talked with the manager at the Coach Montclair Calif store and she refused to issue me a refund for my purse and she was militant about it.

Obviously Coach trains their stores to harass their customers. My time is valuable and these stores know that consumers don't have time to jump through all the hoops that they demand to get a refund. They want to sell their products but not issue any refunds even when a packing receipt is provided. They're ridiculous, rude and wasted my time. I brought the original packing slip to the Coach store and they refused to issue a refund. Don't shop or buy Coach cause I know that I will not again!

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so saddd
Pensacola, US
Jun 15, 2012 11:06 am EDT

Coach claims to repair or replace their products if they come apart. However, I sent my purse in for repair and it was returned (after paying $20.00) with a letter stating that they were not able to repair the item. They did not refund the $20. You would image that they might have better customer service because their products are so expensive. I will not be buying any more purses from them.

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10:15 am EST
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Coach scam!

I have never ever bought handbags online specially brand name bags. On january 28th I order a purse online at coachbags-cheapestt.com believing that they sold authentic coach purses at a very low price. So on their website they stated that every order would ship within 24 hours after processing and a tracking number would also be available. well it's february 4th and I havent received a tracking number or my order. I send them emails but they never reply back. On the website they only had one shipment option which was $30! So I spent $74 on one item and now I do not have my money or my purse. Plz, can someone tell me if this website is a scam or how in the world can I get my money back? THANKYOU

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2:47 am EST
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Coach robbed me of $87.00

I ordered a coach purse from this website and $87.00 was taken from my bank account and order status said delivered I did not get nothing I emailed company several times and got no response there is no phone number to contact them called coach company they said there was no coach online. I spent my hard earned money for christmas present and now don't have $$ or present.

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Update by Melissa Callen
Dec 21, 2011 2:53 am EST

I didn't buy the gift for myself

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8:04 pm EST
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Coach fakes

Do not buy from this website. They are total fakes. The products are shipped from China and although they say 100% money back guarantee good luck. Have sent several emails for return info. When they asked why I wanted to return items I said I didn't like the quality and they responded "no". That was it, just the word "no". The packaging had no writing that was in English, therefore no return address that was legible. Any online store that is not Coach.com is not authorized to sell Coach. All others are fakes!

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Valerie
, US
Sep 14, 2008 5:24 pm EDT

Coach operates several stores within 20 miles of distances selling same merchandises with huge price differences.

I bought a purse for $398.00 at a department store and found out the same purse was sold for $145.00 as a clearance item in a nearby factory outlet within one month.

Will you be happy to see this happen to you?

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Patricia Ochoa
El Paso, US
Apr 25, 2013 12:30 pm EDT

I ordered a backpack and they sent a shoe sclothes and I don't trust any more I need my money back a soon as possible tks

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coch perfume
Lincoln Park, US
Oct 19, 2011 1:37 am EDT

Purchased a coach legacy purse spray cologne - plastic insert in the glass bottle broke and spilled all over my purse, ruining my purse let alone loosing the perfume after just 2 weeks. Complained and Coach said, sorry for the inconvenience but they could NOT assist me...DON'T PURCHASE COACH - I WON'T

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lorena311
compton, US
Jan 23, 2011 7:39 am EST
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Buy a purse at macys an starting to fade away dust bag is white an they said they not original I paid 550 for it

Missy1978
Missy1978
, US
Feb 03, 2015 7:21 pm EST
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They sell fake coach products take ur money and keep taking money off ur card do not buy from them

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ShopPink
Houston, US
Mar 04, 2011 7:14 pm EST
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Wow the same thing happened to me! I tried 4 different credit cards and 3 different debit cards ALL WITH THE SAME RESULTS! I finally tried my checking account routing and account number... what do you know it worked, but with a $10 convenience fee! HORRIBLE BUSINESS!

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Queen Morgan
, US
Apr 10, 2009 3:29 pm EDT

Yea, I learned the hard way as well. So what I do is when I see a coach item that I want, I write down the style number and will call the outlet to see if they carry that purse. I never buy coach from a department store because you will always pay full price for it. Good luck!

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Jeremy
Orla, US
Mar 02, 2009 10:37 pm EST

Coach has standardized pricing on all of its full price merchandise. So the same item found in a full price store will be the same price in a department store. However, merchandise that has left its full price stores and been sent to the outlet stores will then be discounted for the same amount at the department store. Occasionally, in outlet stores they will have additional discounts and sales on a daily basis on certain items. This is, in part, to move that merchandise out of the stores quickly. The department stores do not have the authority to do that.

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12:52 pm EDT

Coach stay away

I went to buy a ticket on coach Canada the other day. At the counter this lady was so rude to me the whole time. She never seemed happy and cussed alot, kinda weird but ok whatever. I don’t really understand that customer service, guess the see complaints all the time from people. Still if you don’t like your job quit, but don’t make all my experience with it miserable like you. I feel bad for coach Canada employees they seem so pissed all the time.

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10:00 pm EDT
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Coach fake bags!

I bought a coach bag from a bogus online store 2 weeks ago that they are saying they are based in US, but i found out that the online store is based in CHINA. so, i bought a bag + plus shipping fee total was $66.00 well, coach bags pictures in their website looks nice and i was excited to see in real. the first communication with them was so hard coz they keep saying that they didn't get my money (tru master card) they didn't even contacting me and i was the one keep contacting w/them. i was mad and i wanted them to refund my money. so, what they did they already sent my item and gave a tracking no. just two days ago, i got the bag and i was shocked, very mad and they made my blood up because it's very way different! the bag that i ordered and the bag that they sent to me - it was very big, crappy looked and w/damages! i contacted w/ them right away attached the photo of the crappy bag and photo of the bag tru online (i ordered). so, in short, they are keep saying "excuses" and its obvious not to pay me back, and they gonna refund me just $3.00! for the inconvenience they caused me! i was really mad and say anything to hurt them because they are bunch of liars, bogus and cheap! (i said these words to them)! and i said too, i believe in karma, and karma will come to them very soon! so, pls. not to buy products from that bogus online store!

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j0hnny_dvs
Toronto, CA
Aug 22, 2011 11:55 pm EDT

did you actually think you were going to get brand new authentic coach bag for $66? ba ha ha ha ha! u are so gullible.

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ales dan
, MA
Aug 22, 2011 11:07 pm EDT

I just paid $23.57 for an iPad2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $675 which only cost me $62.81 to buy.
Here is the website we use to get it all from : BidsBit.com

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8:34 pm EDT
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Coach no product received

I ordered what I thought was a coach purse from a coach factory outlet that had good reviews. To my chagrin I found out that the item comes from China. I still have not received the product and I have someone named Tammy answering my questions, telling me to be patient and even giving a tracking number that really is not helpful at all. If I wanted a knock off I would have intentionally bought a knock off. Beware of this site I got duped but I haven't given up the fight yet.

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BasketCrazy
Westmoreland, US
Aug 21, 2009 12:45 pm EDT

I purchased 3 items from ecoachmall and received 2 items. Neither of the items were what I ordered and the biggest item ($96.00 Coach Purse) was never received. Both of the items that I did receive are JUNK... not real Coach items. This site is a hoax and should be removed from the interenet. I ordered my items; paying with paypal and because he sent me some junk and provided them with a tracking #, there is nothing paypal can do to help me. Because they have no way of knowing what he actually sent me... I am just out $236.00. Don't order from this site. I read these reviews and felt like because I was using paypal, it was going to be safe. WRONG... I am totally out my money!

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j wallace
North Ridgeville, US
Dec 30, 2010 5:02 pm EST

I ORDERED 3 PAIR OF BOOTS December 5 2010 and still have not recieved them.

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Miss Trusting
Lake Mary, US
Nov 14, 2011 2:15 pm EST
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If your purchse never came, report it to your bank as a fraudulent charge and they will take it off and investigate. I made an order from a similar site and it hasn't gone through yet, but within two days of the order, someone went shopping using my credit card number. These sites are all bogus. Coach doesn't have any outlet websites, just stores. I found this out a little too late unfortunately and it sounds like you did too!

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jbfirebird
nowhere, US
Jul 05, 2011 1:04 am EDT

you may want to look into that. everything on the web indicates "made in korea=fake"

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jbfirebird
nowhere, US
Jul 05, 2011 12:46 am EDT

actually, Korea is not one of them. made in korea is a sign that its fake. http://www.americanchronicle.com/articles/view/27879

another way to tell if its authentic when ordering it from the internet is by the price. if the price is too good to be true, it is.

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Steph Miller
Ingleside, US
Jul 04, 2011 10:05 pm EDT
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Coach Purses

FYI ...yes coach purses DO COME FROM CHINA. And i have 3 myself, and so does the rest of the world.
Sorry but some are even made in New York and Chicago and Mexico. But out of 7 i have 3 are from CHINA.
Just thought you'd like to know, , i did investigate this also..
Steph

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12:11 am EDT
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Coach purse falling apart

I bought the purse off coach outlet.com in february this year.the pin to hold my strap in came off last week, so my husband flattened the head and then 2 days later the strap holding on the strao tore off and the other one is starting to too.I dont carry alot in my purse never have.I just thought they were better made than that, I am so shocked it only lasted a few months.My ID patch on the inside is no.M009-1941.I paid for it with my husbands Bruce Myers walmart money card, Im just having a harfd time finding the outlet coach website.my email is [protected]@mintel.net and my password was redshoes.thank you Kathy Myers

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jbfirebird
nowhere, US
Jun 22, 2011 12:28 am EDT

im guessing you got it for a real good price. if so, its fake/replica.

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3:39 am EDT
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Coach scam

I ordered a bag from this website thinking it was an actual Coach Outlet. I assumed it was like any other outlet store which normally sells authentic merchandise with slight defects. So I ordered a Black, leather cross body bag for my daughter, paid $89 USD and the bag I received was a gray, pleather horrible bag that looked nothing like the one I ordered. I went to the website and of course, could not access Customer service and though they advertise returns accepted, you can not click on anything, the shipping receipt had no return address-only a company name written in Chinese. Luckily for me, I still had the original order confirmation email so I emailed the person that sent it to me. Surprisingly he answered back and asked me to send a picture of the bag I received, so I sent a pic of the bag I ordered and the bag I rc'd, a picture of his email address and the order confirmation-I also emailed a copy to the authentic Coach site. This person informed me I rc'd correct order but the lighting made it look different and offered to credit me 1/2 my money if I returned the bag. I was now acting on principle and it was no longer about the money and I informed him of that and threatened to investigate his gmail account and file a lawsuit and he finally gave me an address to return bag. So if ANYONE has ordered from coachoutlet4s.com and needs a return address, the one I rc'd is: Zhang Jinglong Putian University Putian, China 351100-email I had is: [protected]@gmail.com. For all others-BEWARE-there is NO COACH OUTLET ONLINE-they are all scammers-most based in China. The Coach people advised me they are forwarding my complaint to their Fraud Investigation department so if you get scammed-email or call the actual Coach Store-they advised me they are trying to stop these people from scamming Coach customers.

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SCRed
, US
Aug 25, 2018 2:09 pm EDT

how about this website: http://www.coachoutlet-clearance.us.com

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MADDBW
Toledo, US
Nov 08, 2010 3:49 am EST

I too fell prey to the Coach Outlet Scam, I didn't know Coach doesn't have one online. BEWARE I spent $150 finding that out watch out for MOBITOPAY.COMSHENZHEEN CN that's who took the money out of my account. Air International EMS Express. Co is supossed to be the package handling company false also. There should be a better way of protecting consumers who want to shop online! I am very angry!

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Kratoast
Falls Church, US
Dec 31, 2011 5:44 pm EST

I got poop in the mail Don't order from these guys. In all seriousness the bag and accessories were obvious fakes. (and I'm just a dude who hasn't but a clue of coach and their merchandise.)

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ThadMan
, US
Dec 02, 2011 3:30 am EST
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They got me too, but I didn't even get a purse... I got scammed. DO NOT ORDER FROM THEM

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espo
Valley Stream, US
Dec 10, 2010 1:53 pm EST

I'm glad I came to check out the reviews on ecoach.com, I kinda felt something wasn't right when they had no contact info listed on there site. Also last year I got caught by buying from a web site that offered ugg boots
at almost half the reg price, I thought it was great, but I was wrong, I had a hard time getting my money back, but I did get it back. My new Rule is only buy from well known web sites if you do this you will never get hurt.
And only sites that have contact address and phone numbers listed plus always check out reviews on the company. Happy Holidays Everyone

Coach Customer Reviews Overview

Coach is a global fashion house specializing in premium accessories and lifestyle collections. Their product range includes handbags, wallets, shoes, apparel, watches, and other accessories. Coach is known for its distinctive craftsmanship and quality materials. The brand offers services such as personalization, repairs, and a customer service platform to assist with product inquiries and purchases. With a heritage rooted in the leather goods industry, Coach aims to provide customers with stylish and functional products for everyday use.

Coach In-depth Review

In summary, Coach website give good impression for people looking to buy quality and stylish accessories. They have long history and strong brand identity. Products are varied and often updated with new designs. Quality is high, but prices can be bit high too. Customer service is good and website easy to use. They also care for environment and community. Now, let us look more detailed at different aspects.

Company Overview

History and Background: Coach have long history, starting in 1941 in New York. They known for leather goods and have reputation for quality.

Mission and Values: Coach mission is to provide luxury items that are both fashionable and functional. They value craftsmanship and customer satisfaction.

Product Range

  1. Variety of Products Offered: Coach offer many products like bags, wallets, shoes, and also clothing. They have options for both men and women.
  2. New Arrivals and Seasonal Collections: They always have new things coming, with seasonal collections that follow latest trends.

Quality and Craftsmanship

  1. Material and Fabric Quality: Materials used are high quality, like fine leather. It feels and looks premium.
  2. Durability and Build: Products are well made and durable. They last long time with proper care.

Design and Aesthetics

  1. Style and Trend Relevance: Designs are modern and often lead trends in fashion industry.
  2. Uniqueness and Brand Identity: Coach items have unique style that is easily recognized. They have signature patterns and logos.

Pricing and Value for Money

  1. Price Range and Product Segmentation: Prices can be high, but they have different ranges. Some items are more affordable, while others are luxury.
  2. Comparison with Competitor Pricing: When compare to other luxury brands, Coach prices are competitive. They offer good value for the quality.

Customer Service

  1. Responsiveness and Support: Customer service is responsive. They help with questions and issues quickly.
  2. Return and Exchange Policies: They have clear policies for return and exchange. It is easy process if you need it.

User Experience

  1. Website Navigation and Accessibility: Website is easy to navigate. Finding products and information is simple.
  2. Online Shopping Experience: Shopping online on Coach website is smooth. Checkout process is straightforward.

Customer Feedback and Reviews

  1. Testimonials and Ratings: Many customers leave positive feedback. Ratings are generally high.
  2. Common Praises and Complaints: Customers praise quality and design. Some complaints about prices being high.

Sustainability and Ethical Practices

  1. Environmental Responsibility: Coach is working on being more sustainable. They have initiatives to reduce impact on environment.
  2. Labor and Production Ethics: They claim to follow ethical labor practices. It is important for brand reputation.

Loyalty Programs and Promotions

  1. Rewards and Membership Benefits: They offer loyalty program with benefits like discounts and early access to sales.
  2. Seasonal Sales and Discount Offers: There are seasonal sales and promotions that offer good deals.

Shipping and Delivery

  1. Domestic and International Shipping Options: Coach offer shipping both in US and internationally. Options vary by location.
  2. Packaging and Handling: Items are well packaged to prevent damage during shipping.

Brand Presence and Marketing

  1. Social Media Engagement: Coach is active on social media. They engage with customers and promote new products.
  2. Advertising and Collaborations: They have advertisements and sometimes collaborate with celebrities or other brands.

Community Involvement and Social Impact

  1. Charitable Initiatives: Coach has initiatives to give back to community. They support various charitable causes.
  2. Corporate Social Responsibility Efforts: They take corporate social responsibility seriously and work to have positive social impact.

Accessibility and Inclusivity

  1. Range of Sizes and Options: They offer range of sizes to cater to different customers.
  2. Efforts to Cater to a Diverse Customer Base: Coach aims to be inclusive and cater to diverse customer base.

Final Verdict

Overall Impressions and Recommendations: Coach is good choice for people looking for high-quality, fashionable items. It is suitable for those who are willing to invest in luxury goods.

Suitability for Target Demographics: Coach products are most suitable for people who appreciate luxury and style and are looking for long-lasting items.

How to file a complaint about Coach?

Here is a guide on how to file a complaint against Coach on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Coach in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Coach. Mention key areas of concern, any transactions you had with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint against Coach on ComplaintsBoard.com.

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Contact Coach customer service

Phone numbers

1800 262 246 1800 816 698 More phone numbers

Website

www.coach.com

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Use this comments board to leave complaints and reviews about Coach. Discuss the issues you have had with Coach and work with their customer service team to find a resolution.