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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Electronic Arts (EA) reviews & complaints 200

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12:00 am EDT

Electronic Arts (EA) can't play checkers

I can't open checkers it keeps saying
game occupied. for two days.

Can't even open private room to play say leave?

cody8112

Bev meffert

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Miss Marcella Denney
Old Bridge, US
Jun 20, 2009 3:30 am EDT

My Name is Marcella Denney, Pogo Club is a disgrace rip off the way they treat peoples their very unfair comypany they lie and their fake, in my heart their absolutey ridiculous, and I tell you why, in December
9, 2006 I was playing Dice City Roller and all at once the light start flashing I couldn't believ I won the Jackpot for $3, 834.76 and it X 2 that come out to $7, 669.62, and they email me a Congratulations Letter and that I will receive it on monday February 12, 2007 nothing was receive so I try to contact them, I got really curious the keep ignore me, in May 15, 2007 they sent me a Discussion Thread response (ALEXL)! This Information was giging to me by the Pogo Club
Message From EA online Support
Dear Ancorglass46, your Electronic Arts Pogo Account has been flagged for Violating the terms of Service for Electronic Arts online. Violation: prohibited solicitation or Advertising while on the EA online Service post messages for any purpose other than personal! communications, including without limitation advertising, promotional materials, chain pyramid schemes, or make any commercial use of our service. Message love your freinds days. Send this all your freinds and me if I am 1. if you get 7 you are a true friends...________ if you get a dozen your________. s $$______ ____s $__________s$$$?_____
you read the terms of service for Electronic Arts online by going to the following web. Address. $+$#://www.ea.com/golbal/legal/+os.jsb the Electronic Arts support team is Available at #&@*://support.ea.com should you have any general questions or about the rule or its enforcement in the game, as we feel it is important to under rule completely before returning to the word.
Sincerely,
Customer Support Arts, Inc.
it was a goddamn real diculus they kept on going a against me, I evening told them to take out the tax for the 1040, in September 28, 2007 their sent me a email that I was post to be cheating, They kept on lie in and try to keep cover them up, I paid them $39.99 a year to play, I have all my proof that I won the Jackpot and all the email my friends sent me to congratulations.
In April 10, 2009 they sent me a email saying that my W-9 Forms was expired I told them that my Lawyer said nothing expired because I never receive it and they wouldn't never respond only give argument, they don't pay out, this is really stupid but it is real serious, because it unfair the way they treat the peoples try to (BRAINWASH THEM!)Their dishonestly and unfairly to win profit and take a advantage deprive of somthing by trickery, a person who cheat; deception, my point is regardless this will show everyones all their lies and fake, I got to a limit that I had to website to searches for all the private number for help, their doing for all the wrong reason, not to give us our money, they just don't want to coopereate I guess the I just have to but it in the Law Of the Judge decide who won the contest, their a lots of faud and dishonest trick, a person carrying this out, Well is their some one there who very honest to help us out there.
Thank You Truly,
Miss Marcella Denney
Ancorglass46

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12:00 am EDT
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Electronic Arts (EA) - pogo.com contact information

Hey everyone, I too wanted to give you some information in regards to Pogo.com, EA.com, EA Sports... Report them to the BBB!! The Better Business Bureau, Inc. Serving Louisville, Southern Indiana, and Western Kentucky 844 S. 4th Street Louisville, KY [protected] [protected] [protected]@ky-in.bbb.org www.ky-in.bbb.org May Not Be Reproduced for Commercial or...

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Electronic Arts (EA) - club pogo jackpots not paying!

I have been a club pogo member now for 5 years and last week I went into Spooky Slots to play. Well, I hit Jackpot! Then I was taken to another screen, which was completely blank, and the JP is still going. My game also froze. I went to winnings and to no avail not showing. I emailed pogo support about this issue, but their response was yes they have had...

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12:00 am EDT

Electronic Arts (EA) not all club pogo games load

Hello, I signed for club pogo games on [protected] for the year... I paid the $39.99 and all the games won't load... I'm paying for something that i can't even play... I always get please wait game loading and i get noting... Some of the games work... It just depends on the games i choose to play...

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helene18210
Albrightsville, US
Mar 25, 2011 10:31 pm EDT

my complant is diffrent my front page doesnt come up it does but its blank no photo or fav game list I do get top heading and click on friends that provides my games onthe side I click on then can get into my games but very fustrating I would appreciate any help ty my pogo name is helene1820

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meagamomo1
Beaumont, US
May 05, 2009 3:09 pm EDT

i too was able to play on pogo for a while and suddenly i can't fet into the game-states downloading and nothing happens or says my java isn't working or can start a game and suddenly i have a blank screen. been a member since 2006-what's going on?

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nana
Pittsburgh, US
Mar 26, 2009 11:39 pm EDT

all the games i play says game loading and it doesnt load at all . can not play any games there for cant get my badges

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tylrdal
Sylacauga, US
Mar 26, 2009 9:32 pm EDT

Pogo will not allow my games to download. this is the fourth day & I am frustrated. Please help. Thank You.

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john montysko
, US
Mar 09, 2009 5:15 pm EDT

My wife bought Pogo and cannot connect

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Brenda Newberry
Mineral Bluff, US
Feb 13, 2009 2:20 pm EST

Like everyone else, I am disapointed with club pogo. I love playing Phlinx, but my game want load, althought they took my membership fees for the year with no problem. I am concidering canceling my membership. Good luck to all, this is about my fourth comp;aint. Newberry141

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Connie
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Oct 09, 2008 9:46 pm EDT

Why can't I load checkers on pogo.If we're gonna pay for it, why can't we play it ?

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Josette Keech
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Jul 27, 2008 3:32 pm EDT

My games won't load. It is frustrating! I feel like I wasted my money.

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carrie
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Jun 05, 2008 6:55 am EDT

my pogo games will NOT load says, , , , CANT LOAD IMAGES WHY

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frances mazella
,
Jan 26, 2008 9:35 pm EST

Please tell me how to renew my club pogo subscription. I can't seem to find any way to do it. Thank you.

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12:00 am EDT

Electronic Arts (EA) fraud and cheating!

This game, NHL2017, is a complete rip off. EASports' website advertises all these large changes in store for this year's version, however they don't mention that the changes are only in console versions of the game. The PC version remains almost the exact same as NHL2017 with (slightly) updated rosters. Being swayed by hype of 'revolutionary' new gaming concepts that make NHL2017 "the most realistic hockey experience ever" (IGN) I purchased the game, took it home, and installed it. I played a few games and found that the graphics, sound, and rosters were exactly the same as last year (rosters as per latest downloadable patch). A friend purchased the same game for PS3 and invited me over to play it with him. Playing the PS3 version I found that the screens, graphics, controls, rosters, dynasty mode, create-a-player, game modes, and even the jerseys worn by the teams (updated for the NHL's new-look jerseys) were different from the PC version I had just purchased that same day. I have spent some of today looking around EA's website for an email to complain to, but to no avail... there is NO contact information unless I am a member of the press. I looked on their downloads page to see if there was any downloadable content to "de-crap-ify" my version, but the latest download for an NHL game was for NHL 2017... I then played a couple more games to see if I was just being sensitive and the same AI flaws (this same tough new AI advertised on the website) as NHL07 were hugely apparent. Don't buy this for PC, under any circumstances...

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Bilbrane
, US
Jul 17, 2012 8:23 am EDT

Account Hacked and they have non resolved and it been over 6 months!

The total amount of money spent this past Christmas on Microsoft points to redeem for EA sports FIFA 12 coins was $450.00. My sons FIFA account was hacked in Dec 2017 and all his coins and players/team(s) stolen. I contacted your EA sports help line. After approximately 1 mo. of investigation they replaced the hacked coins in his account/gamer tag. Within a day, the account was hacked again! I called again, explained what have had happened. They confirmed that the company was having security issues. EA rep provided me instructions on how to create a new gamer tag. I was told to call back once I completed so coins replaced in the NEW.

We recd email approx 3 wks ltr that the coins were replaced. But going into his new gamer tag, there were no coins. I called again and explained and it seems that the coins were placed on the wrong gamer tag account. The coins were placed in the old gamer tag – the one that kept getting hacked. Several more weeks passed, and my son received an email saying that they conducted a review and no coins were hacked from the NEW gamer tag. They are correct. No coins have even been hacked in the new gamer tag. The old gamer tag was hacked and per EA’s recommended approach, a new one created and the coin were to be replaced in the NEW one to avoid the hacking issue that occurred twice on the same gamer tag.

I called again on 4/16 and they agreed they made a mistake and would resolve. I have placed calls on the following dates to get status and still no resolution – 4/18, 4/19, 4/27, 5/2, 5/8, 5/16, 5/18, 6/11. I send emails to top executives in ea 3 times and no response.

I finally open case with Better Business Bureau and Ea finally contacted me for resolution. They have replaced half the coins and one month later they still have not replaced the rest. The are now just offering a free video game for compensation for the remaining. THEY ARE HORRIBLE AND CLEARLY DO NOT CARE ABOUT THE PEOPLE SPENDING MONEY ON THEIR GAMES!

They do not deserve our business!

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SKaREO
, CA
Nov 15, 2011 4:48 pm EST

"you gotta understand EA and alotta companies are in for a hard future. US is in big trouble econmically "

During the recession it is proven that the Entertainment industry always has and probably always will thrive. Video game sales have risen steadily over 13.7% for the past 6 years.

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rickcharles
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Oct 03, 2008 12:23 pm EDT

you gotta understand EA and alotta companies are in for a hard future. US is in big trouble econmically and these companies inside the US are just as screwed. So yes they will rob you any chance they get, i have had EA bill me for products and services I have never recieved. BE extra careful with your personal info these days. There is gonna be alotta starvn people soon and they will do anything too stay alive

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Barry F
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Sep 16, 2007 10:36 pm EDT

What it comes down to is EA has decided to deceive their loyal customers. I've been buying the NHL games from EA since 98. Thankfully I didn't buy 07. I now have it as it's been renamed to 08. I've supported this company when they were making games for the Amiga! They've made thousands off me through all their games. I won't be so quick to support them from now on. It must be nice to be so big you can !@%$!@% on the people who put you there.

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12:00 am EDT

Electronic Arts (EA) poor service!

I brought a years subscription from club pogo and they sent me an registration code confirmation. It says click on the link below to claim your game time. Well, the game time code they gave me, is not letting me through to play pogo games. As a matter of fact i cannot even get through!

Beware!

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LaOrioles
Romney, US
Jul 10, 2011 6:58 pm EDT

July 9, 2011 1:01 AM

From:
noreply@ea.com

To: lisadanny@frontiernet.net
Dear laorioles,

Your Electronic Arts Pogo account has been suspended for violating the Terms of Service for Electronic Arts Online.

Violation: Use of inappropriate language
Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable. Hate speech is not tolerated.

Chat Log:
laorioles: Suspension sent for TOS violation inappropriate language
laorioles 04:51:46 43 ###
they sent me email at 101 am saying i said 43 times however they sent email at 4:51 pm i was not at home i was not even on internet at that time i was on internet around 10pm until kick off 1 am ...even if i said ### uncensored room you say them words that what pogo told me when you daily they pick rooms for you i was told when you do not like what someone says mute them pogo never kick any one off when they use those words on me i really need help against pogo to remain club pogo member thank you

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LaOrioles
Romney, US
Jul 10, 2011 11:08 am EDT

IF OTHER PEOPLE CAN SAY WORD ### WHY CANNOT I SAY IT... IF ANYONE ELSE READ THIS GO POG GO UNCENSORED ROOM SAY ### NOTHING HAPPENS AT ALL THEY WORDS SUCH ### ###ING ### POGO SAYS TO MUTE THOSE PEOPLE NEED MORE UNCENSORED ROOM WHEN COMES DAILY PUT CETTAIN PEOPLE IN THOSE ROOM IT NOT FAIR I MISSING YESTERDAY DAILY TODAY DAILY AND DAILY BINGO NOT FAIR

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LaOrioles
Romney, US
Jul 10, 2011 1:54 am EDT

iplayed pogo fortun teller bingo she said i see great thing laoriole future i said Bull ### you would bnot know future if god whisper it in you ear about me i also said ### 6 number not one at soem begging of games i did not harrase or cammt to another club pogo member when other said slander to me pogo just muted them i not being treated the same way they have mute button

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michelle wawrzyniak
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Jul 20, 2008 2:12 pm EDT

i have no attitudebut just wondering why the smileys don't work at the bttom of the page. thankyou very much i hope it can be fixed fast.

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frank
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Jan 23, 2008 7:13 pm EST

all games say that I cannot play them. reason being I am bared due to prior behavior. whats that? all I have ever done was play the games. I am too old to be playing childishly. I want pogo BACK...

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cindy dudley
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Nov 06, 2007 4:57 pm EST

I know what u mean I paid by money order thru Paypal & it wont give the right code either I've been on the phone & comp. For days & I'm getting nowhere I want my money back or activate my account I"M VERY UPSET ABOUT THIS ALMOST 44 BUCKS DOWN THE Drain!

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norman joseph
,
Oct 17, 2007 1:41 pm EDT

Lets chat please, this is no way to treat customer.

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norman joseph
,
Oct 17, 2007 1:37 pm EDT

I got no answer yet. I need to talk live.

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12:00 am EDT

Electronic Arts (EA) spades won't let me in to play!

I go into spades and it does everything it suppose to do, but it wont go into spades for me to play. It just stays there it say java, but then it just stays there . That's no cool cause i paid $5.99 a month and for this to happen that's not right. pogo can you please resolve my problem. now the e-mail i usually use is [protected]@aol.com. e-mail me there telling how can i go into spades and play cause I've been playing spades on pogo since 2005, and this is the first time this happen. The crazy thing is that i can go onto any game in pogo right now but not spades, why? That is my question.

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Lynvets24
,
Oct 01, 2008 9:58 am EDT

I think your dealing programs in all your card games stink to high heavens. They are not realistic. In real life all the games I have played, ie. Pinochle, Texas Hold'em, Solitare, etc. never in all my life have I ever seen hands that are dealt like in your dealing programs. I think you should go back and re-program your dealing programs so they are more realistic. It's nice to win a card game, but not when the dealing is so slanted.2e735

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skip wilson
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Sep 19, 2008 11:49 am EDT

[protected] pm til 1245 am, high roller texas hold poker, the spin did not add my winnings to my total score, trying to scroll mini's did not work either, lost 1000's of tokens, sincerely, clubpapers

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12:00 am EDT

Electronic Arts (EA) unauthorized charge from bank acct!

I received my bank statement, & was charged $39.95 on June 25, 2007 from Pogo, which I never authorized. There was no number to contact them. I tried several times to send them an email to explain this charge, but never received an answer. (POGO/WWW.EA.COM CA).

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squirrelnelle
ST. Johnsbury, US
Jul 01, 2010 1:43 pm EDT

charge3d 2 months at $5.99 for games within 2 weeks. fix or cancel. dont over charge the little people!

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squirrelnelle
ST. Johnsbury, US
Jul 01, 2010 1:40 pm EDT

u charged my card 2 times in 1 month fix or i will cancel. i am not paying 2 payments for 1 month service. 1 charge on 06-08-10. also06-21-10. $5.99 a month not every 2 weeks. reply at email address. thank you! not happy

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jolo3639
, US
Jun 08, 2009 7:00 am EDT

You charged my account twice not 39.99 but 43.39 and $1.00 Please correct this error.
Thank you . Lois McCourt

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brandie
Crestline, US
Mar 20, 2009 4:58 pm EDT

I ALSO HAVE RECIEVED MY CC STATEMENT.. FOR 39.99 I BELIEVE THEY HAVE CHARGED FOR YEARS ... WHAT DO I DO... THANK YOU BRANDIE

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Mary Ruffin
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Aug 11, 2008 4:03 pm EDT

August11, 2008

To Whom It May Concern,

I don't know if this is the right place to do this, but i would like to cancell my membership. I'M being charged each month and i don't use the service. So i do hope you can assist me with this or know you to refer this to.

Thanks A Lot for your assist,
Ms Mary Ruffin

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Cathleen Giaquinta-Smith
,
Jul 21, 2008 11:21 am EDT

I have been charged 3 Years in a row for pogo services I have not used nor have I authorized the charges. The bank says the only thing I can do is close my account and start over and get a new card. I have emailed pogo several times requesting that I be taken off that list that I do not even play anymore and dont have the internet. Is there anything else I can do?

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steven
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May 24, 2008 12:46 pm EDT

HI had a charge on my credit card that i didnt autothrize for $39.99 i found it when i got my statment i was looking at it.. I card the credit card and cancelled my card they sent me a new card in 5 days they said they are going to dispute it with ea aka pogo.. Does any one no a number i can car to report the fraud? thanks

steve

p.s i dont even play games on pogo .. never ever..

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verna yeary
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Dec 16, 2007 9:47 am EST

call this number [protected] we had a billing problem too

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12:00 am EDT
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Electronic Arts (EA) - jackpots are fake!

On June 12, 2007 I won a Jackpot for $3,611.12 and they won't pay. I have never used any automated device to play any games. I wouldn't know where to find one or how to use it. I don't cheat!!! According to Pogo they don't have to payout the winnings because I used this type of software or device. That is low, I have been a member for years and have...

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Electronic Arts (EA) - can't contact them about games

Why is it that pogo.com won't accept complaints? I pay good money to play their games and their games won't play? I enter into the game and i get screens over screens; slow play; get booted; i pay $35 a year to play their games and i can't get to play? Why should i pay to play games i can't play? More importantly, why can't i contact them? There is no icon...

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Electronic Arts (EA) - I won the jackpot, but they wont pay!

I won a jackpot which was doubled since i have been a member for 4-5 years now. Finally after doing all the links and giving them all the info needed the page said to wait 60 days well 60 days went bye and i emailed them which took at least 6 different times because all they had was some crazy automated email reply then then send me email saying i wont get...

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Electronic Arts (EA) it is all a big huge lie!

Hey everyone, I wanted to send you some information I found out today. I hope you will pass this to every pogo player you know, so pogo knows we are on to them. Today while playing in Mahjong, I noticed someone had won another jackpot and the winnings were doubled, meaning they were a member. Well my curiosity got the better of me, so I added this person to my friends list, and followed them into the room they were in.

When I got there, the room was in a buzz, Marilyn33C was not talking to anyone, and it showed this person as a watcher but when you sat at the table you could not see Marilyn33C. Hmmm, gets stranger.

Come to find out this person is not a member, but playing under a guest pass. Now how did they get the double jackpot, or did they get a jackpot at all. One of the other members who was mad, started checking out all the past winners from this week.

It's seems that NONE of them are members, but playing under guest passes. So who are these people, do they exist, or is Pogo just playing all of us as fools. I have since emailed pogo to let them know we are onto them. One of the other players in that room is notifying the FBI. This is serious folks, Pogo takes our membership money and I will admit I have more then received my portion of fun from the cost.

But the big picture is that they tell us we have a chance to win this big Jackpot, which many of us could really use, and then we find out it is all a big huge LIE. I am not sure where to go from here, but I wanted to let all my friends in pogo to know what was going on.

So please send this to everyone on your list, who knows maybe we'll start winning!

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violet buchanan
Williston, US
Jul 08, 2009 10:07 am EDT

I am still having trouble signing in to the web site with my paid account, but am able to log in with my other account that is not paid. Now i see why. I am just quiting, not worth the aggrevation.

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tricked
mt holly, US
Jan 07, 2009 8:33 pm EST

POGO players be warned: I've played games with people that set their own rules so they never loose a game; many people quit when they are losing so you end up playing the computer; a few told me they use to be members but the site automatically charges your credit card and they couldn't contact anyone at POGO to stop the payments so they had to call their bank; the computers occasionally kick you off while playing so you have to keep a record of where you are playing in order to get back in; and some players can be rude. Play but play with caution!

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maredith
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Jun 14, 2008 9:54 pm EDT

I recently won the five dollar gift in the jackpot, about two weeks ago. Today I got an email stating that my prize of five dollars was forfeited because I was "cheating". After that, I think they are full of it. I don't think they give out prizes to real winners, and when they do, they claim they are cheating. I have never used an auto, nor do I know what the heck they are. Not to mention I always chat in every room I'm in, and I am running on Windows ME. If anyone has Windows ME still they know there is NO software that is compatible with it anymore...Pogo is a hoax.

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Frosty
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Apr 04, 2008 4:37 am EDT

Pogo, is the worst that I ever came across as far as customer service is concerned. They cheet you out of Jackpots, They take your money than toss you for stupid reasons so you can just sign up again under another screen name. Will not here any arguement that you have and the word no is all they know.

If anyone has made any progress in a law suite, I would love to join the fight !

Time and time again they are cheeting us and say we are the one's cheeting this is plain old B.S.

I have never came across such a bunch of un- proffessional's in my life. We need to do something about them.

I have never came across someone who has won a jackpot it's plain old sad that they cheet us and take our money.

Thanks for reading this.

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Char
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Jan 11, 2008 11:44 pm EST

I am concerned. I have been playing in multiple common gaming rooms and not once have I found a winner. Many of the players are complaining that who ever wins doesn't seem to appear again. Call me crazy but I have won big jackpots at the casino and trust me once you win you don't go away. You come back to play some more. I have checked the profiles of people on line and have yet to find a jackpot winner. If Pogo is only to have fun I can accept that but it is wrong to tell people they can win a jackpot if one doesn't exist.

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RedC0ugar
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Aug 20, 2007 1:54 am EDT

Pogo.com doesn't have a clue about Customer Service. Expect your questions to end up unanswered. I've been attempting to contact them for 9 months, regarding my previous screen names. I explained I'm trying to locate old pals, they knew me under my previous name which pogo will not let me change back to. Pogo refuses to respond to emails, phoning their office is a lost cause. Years ago pogo would allow players to change their names (daily)...when ea.com got involved, without warning they changed that policy. They won't let us get back our old names, nor will they address customer issues.

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Joey
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Aug 07, 2007 6:36 pm EDT

The spiel means nothing. So what if this person is in a room and is a watcher and does not chat. I rarely see an uproar over any Joe Schmoe not talking, or watching at a table; let alone a jackpot winner! Frivolous complaint right there. I see you say nothing about non jackpot winners, so it's okay for everyone else and not jackpot winners?

And people win on guest passes. SO WHAT? People are allowed to win on guest passes. Picking one random person and commenting on pogo cheating, is not proof!

Also following this person, is Stalking! Not good to encourage people to break the rules.

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12:00 am EDT
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Electronic Arts (EA) - cannot access club pogo

Have been playing long time. OK . Suddenly, I can access Club Pogo, access games I like and when I start to play with game on the screen, I click on an icon and my mouse does nothing! There are some games where the mouse works. Have been trying to get help for days now. Please Help!

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12:00 am EDT

Electronic Arts (EA) league bowling in temporary room and advertising jump numbers

This league called the tazzmaniacs are setting up a league in temporary room 239 and we feel that pogo should address this problem asap and we cant have no fun here because theres way too many of there members here.

We feel pogo should address this problem and please we need your help asap. Pogo should address leagues rooms and start times and designated lanes times for leagues.

Thank you

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Bambi
Pauline, US
May 15, 2009 4:16 pm EDT

This is a response to JOe Halsey:: Sorry you feel this way about leagues coming into what you are calling your room. Don't know if you are aware even league members pay dues to play pogo. If the league is kind and well mannered, please allow them to play without complaint. Believe me as a league owner I would much rather have a members room to hold league games in, but it is very hard to find rooms where you can hold tourneys, that other leagues have not already claimed.

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Lisa F Habig
,
May 22, 2007 12:11 pm EDT

I have a problem I have an account with Pogo that is paid for and my sister in law and other of her family members who have pogo are sending me emails and sending viruses to my computer. I want to keep my account and was wondering if I can change my user name because they are following me and harassing me. Thank you, Lisa Habig.

I enjoy playing the games and have accumulated alot of tokens and hate to lose them on an account that is paid for but they know my user name and are harassing me.

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12:00 am EST

Electronic Arts (EA) can't get in to renew!

The link they put in my e-mail keeps coming up unavailable. Sent several replies but get same message and link. Do real people work there or not? I want to renew but how? Plz advise smb!

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merlin8tor
Red Deer, CA
Oct 20, 2014 2:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Up until a few months ago I had no problem with Pogo. Then they started changing things. Now many of their games won't load, you get kicked out of some and quite often a mysterious bug jumps in and you receive no points or badge. This has been happening too often. Everyone is right it is almost impossible to talk to anyone. I don't pay a subscription fee to search endlessly for a solution to their problems. My renewal is fast approaching and I DEFINITELY WILL NOT RENEW ! If they have as many players as they claim, then why is there only about 80, 000 to 90, 000 members playing. I used to love Pogo, now I HATE IT. I feel for the person that can't renew. I have had to over the last several years had to change my persona many times at renewal time. I have had enough... GOODBYE POGO.

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2WHEELINFOOL
ETNA, US
Jan 01, 2013 7:50 pm EST
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I HAVE BEEN A PAYING CLUB POGO MEMBER FOR YEARS. IN THE PAST I RARELY HAD ANY ISSUE WITH POGO' PERFORMANCE, THAT IS UNTIL THE LAST YEAR. I RECENTLY HAVE HAD ISSUE WITH GAMES NOT LOADING, LOCK-UP IN GAMES, AND BEING BOOTED OUT OF A GAME ROOM! TONIGHT WHEN I TRY TO LOAD POGO.COM, I GET A "OOPS, SOMETHINGS NOT RIGHT. POGO IS TOO BUSY ! PLEASE TRY AGAIN LATER!" REALLY!?, WHILE THERE ARE NUMEROUS NON MEMBERS IN POGO.COM! POGO HAS CERTAINLY HAD MY LAST SUBSCRIPTION TO THEIR LOUSY, SUB PAR, GOOD FOR NOTHING SITE!

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CHOPIN
Ferndale, US
Aug 19, 2010 6:17 pm EDT
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I need help with POGO=-YOU ABSOLUTELY CANNOT GET AN ANSWER FROM THEM-I HAD PROBLEMS WITH BEING CHARGED TWICE FOR A GAME-NOW THE PROBLEM IS WHEN I PLAY TRIVIAL PURSUIT AND IT SAYS GET READY FOR YOUR JACKPOT SPIN I NEVER GET ONE, AND THE TOKENS I'VE WON ARE NOT ADDED TO MY ACCOUNT!IT IS SO FRUSTRATING TO TRY TO DEAL WITH THEM-THEIR CUSTOMER SERVICE SUPPORT STINKS1! PLEASE, DOES ANYONE KNOW A LIVE PERSON OR PHONE # I CAN GET TO TALK TO A REAL, LIVE PERSON--I HAVE NO ADDRESS TO E MAIL THEM AT-IF ANYONE CAN HELP PLEASE EMAIL ME AT LorrTamm@gmail.com- WE NEED TO GET POGO TO BE RESPONSIBLE

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sassthump
, CA
Aug 09, 2010 6:19 pm EDT

I have a question that does not seem to have a place to go to, to get information. I made a payment via my cc and the payment was taken yet not applied to my account. Now it tells me my status will be interrupted if I do not renew. The money was taken from my card yet I am being booted out. WHY?

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I HATE CHEATS
Columbia, US
Jul 15, 2009 4:04 pm EDT

Don't try to complain about cheaters. I did and their answer was a reprint of an FAQ question on the previous page. They just don't give a damn. I went on Boggle Bash and there was the sound like a "coutdown timer" going off at a steady one-beep-per-second. I finally looked up up from the Boggle Board to see what was making the noise. With every beep, the message board flashed, "(player's game name) just found a seven-letter word." At the end of the game, that player had over 150 unique words. The other four players, including myself, had none. I looked at his profile and it said he'd played 54 matches so far and had found 21, 500 unique words. The average non-cheating player gets about 8 unique words a game - not 150! Pogo doesn't care. I guess all they want to do is collect their yearly dues from the players and then it's just every man for himself.

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spanky4_0_3
,
Oct 26, 2008 6:38 am EDT

I need help! Please help me. I am a Pogo Club Member and since 10/24/08, I have not been able to log into pogo. I can log into any other web page, but it comes to pogo it telle me "page cannot be display". Please email me or write something that can help me.

Thank you,
spanky4_0_3

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vicky spiersch
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Oct 05, 2008 3:39 pm EDT

I need to cancel I never ok'd or authorized. I would like this resolved A.S.A.P.

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tena taylor
,
Jul 02, 2008 7:54 am EDT

this is the worst site. in fact i have had to contact my credit card company. i tried to cancel my subscriptionwithin the 30 day trial basis and of course it would not let me. i have tried numerous times to contact these people. on top of this i was charged a yearly charge and a monthly charge. these people obviously do no know what they are doing. also i was never able to access the hold em tables after subscribing. my computer kept putting up a block. i guess they knew better than me. i hate pogo and WILL NEVER ever go to that site again.

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Betty Tufares
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Apr 01, 2008 6:00 pm EDT

tRYING TO RENEW MY SUBSCRIPTION AND ALL I GET IS GOBBLEGOOK. WHY IS IT SO HARD FOR YOU PEOPLE JUST HAVE A BROWSER THAT SAYS "PAY SUBSCRIPTION DUES?" i've been on all afternoon andhave gotten nowhere. I cannot get any gamesa today, what' us?

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lucille wunderly
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Sep 16, 2007 2:59 pm EDT

the word search daily will not let me play i want to know how to fix this problem

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12:00 am EST

Electronic Arts (EA) no refund on services not incurred!

Pogo.com has a ridiculous cancellation policy. They made no effort to contact us by email (I haven’t been on the site in over 6 months) to notify us of an upcoming renewal. Then there renewal costs went up significantly. And the only options they offered to cancel and forfeit my remaining time (they just billed me 10/5) or cancel when the time I paid for was up.

I wanted to cancel my membership and get a refund. I have contact my credit card to dispute my charge.

What reputable company would not offer a refund on services not incurred.

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Betsy79
Jefferson City, US
Sep 02, 2009 12:52 pm EDT

Do we, the complaintants, get any kind of an answer from you or do we just sit back and see what happens with filing our complaints? I want some answers and if I can't get them here where must we go to get some action?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:36 am EDT

Okay, I'm on my way to the Attorney General's office since you are not showing and
kind of compromise.

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Betsy79
Jefferson City, US
Sep 02, 2009 10:34 am EDT

I HAVE POSTED MY COMMENTS, NOW WHERE ARE YOURS?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:33 am EDT

Is anyone there that can give me some kind of satisfaction?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:32 am EDT

P lease I am a very disgruntaled 80 year old, disabled and a Korean Vet. Why are y
prodding me as if I were a child?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:29 am EDT

Exzctly what do you want me to say, they are under-handed theives!

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Betsy79
Jefferson City, US
Sep 02, 2009 10:27 am EDT

I want my games I pay monthly for, all I am getting is the free games which do not
include the premium games I play

If they transfer my paid membership, tokens, badges and tokens I have earned I
will be satisfied with the change.

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Betsy79
Jefferson City, US
Sep 02, 2009 10:23 am EDT

I had a paid membership with Pogo. Yesterday, 9-2-09, aol transferred me to another
Pogo program of games. However, they made me change my screen name and they
didnot transfer my payment plan, nor did they transfer my earned tokens of over
9, 000, 000.

I want this problem resolved or I will take it through every legal channel I can to get
my rewards and prizes from Pogo and any refund that is due.

AOL and Pogo made this transfer without a notice of any kind to give the members a
choice.

I'm expecting fairness and if not, I will get it leagally.

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dusty210854
st.louis, US
Aug 23, 2009 10:41 pm EDT

I would like to join but how much is it and how do i talk to someoneabout it

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dusty210854
st.louis, US
Aug 23, 2009 10:39 pm EDT

how do i pay to get in with pogo i would like to talk to someone but i dont know how to get in touch with any one how much o it cost and how i go about it

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12:00 am EDT

Electronic Arts (EA) unable to find out to discontinue pogo service

I can no longer afford to pogo $12.00 a month and i want this service discontinued. I'm on a fixed income. I have been unable to find out how to discontinue this service.

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shirleyfo
Little Egg Harbor Township, US
Jun 14, 2010 6:23 am EDT

I've been with pogo since 2003 and have never won nothing but wallpaper. When they show the winners you never reconized the names, they are all made up. I just paid my 39.95 for the year believe me it will be my last payment too them as they are a big rip off and all they are doing is taking our hard earned money. This was one of my only enjoyments in life as I am retired. I have better places to put my money, , not to some rip offs. I hope someone will be able to do something to this so -called company.

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lukebandit
attalla, US
Dec 26, 2008 10:04 am EST

yes, dear. call your bank and tell them that you decided to cancel them and they are still charging you. tell them you want them to block pogo from charging you. it is call unauthorized charges. God Bless you.

P.s. Phil. 4:13 I can do all things thru Christ who strengthens me.

best wishes,
lukebandit

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Eilena
,
Jul 06, 2008 2:54 pm EDT

Just call your bank or credit card company and tell them to block any future payments to pogo.com... that should do it...

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Sandy
,
Jul 24, 2007 11:04 am EDT

Quote from another thread here... "For everyone who needs help with POGO. It is run by EA Games. Here is their phone number [protected] It is a call center . Feel free to pass it along to anyone and everyone in Pogo. They will give you their standard reply that they are looking into it. Do NOT fall for it. Ask for an administrator or supervisor."

If that doesn't work, call your bank and tell them to not accept charges on your account from Pogo or EA Sports.

HTH! GL!

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Electronic Arts (EA) - the balls get stuck and nothing happens

Pogo "Lottso" during the games the balls get stuck or nothing happens for one game, or no balls come up. Thank you in advance.

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Electronic Arts (EA) - I feel cheated

I have tried over and over to solve my problem with you pogo, but you have not answer edme. The screen on my games is cut off at the bottom, so i have no way to chat. There is no send button or any place to type. Will i get an answer or is it only me that is cut off from cheating. Other people chat why cant i? I feel cheated. I pay the same as other members. People beware!!!

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Electronic Arts (EA) - impossible to access their free game

I'm an avid player of "first class solitaire" on pogo.com. Quite often I find it hard or impossible to access this free game. I have also searched to find Pogo's customer service e-mail address for complaints and they have it well hidden, if they have one.

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