Complaint Rating:

Company information:
Closets by Design
Gardena, California
United States
www.closetsbydesign.com

Closets by Design - RUN don't walk!! This company is HORRIBLE. I used them May 2006 and they send out the professional and responsible person to "sell" you. Once they have your down payment they got you and all pretense at professionalism END. It took much work on my part (telephone calls, letters, Better Business complaint) for them to come out and install the darn closets (4 closets I ordered). They finally sent out 2 guys who ripped through it quickly. I was so relieved they finally came and the closets looked ok visually it did not occur to me that I had to check each & every adjustment peg to make sure it was aligned. Well, a few years later I go to adjust one of the shelves (which is the whole point of adjustable shelves) and it is off by 1/2 inch on one side (so the shelf slopes if you try to move it). Apparently the installers realized it was misaligned so they just drilled holes on one side to make it level - but only for the original shelf position!! If you try to move the shelves up or down then it is misaligned. This company is horrible and the product installation is horrible. Go somewhere else! I am considering a small court claim against them.