Complaint Rating:

Company information:
American Express
Longview, Texas
United States

I have been an American Express cardholder for 15 years, that is until I received a notice in the mail today that they had canceled my account. I paid my account in full on Feb. 18 and then on Feb. 19 they decided that I supposedly had some derogatory items on my credit report. Now mind you, I looked at my credit report and there is nothing save some medical bills which have been paid in full according to a payment arrangement that I made. For 15 years I have had this account and it has been in good standing. How's that for customer loyalty? They certainly didn't offer me any money or give me the opportunity to close my account.