I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.
The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination.
By purchasing this product, you, the buyer, agree to adhere to the trial periods as outlined on the order page, confirmation of order page, and confirmation email, which is that you are clearly indicating that you affirmatively give express informed consent to acceptance of the offer, including enrollment in the negative option programs, and that you are ordering the Click Money CD for $2.29, and are also being enrolled in the 3 day trial membership. After the 3 day trial, you will be charged a onetime fee of $129.95. You will be charged $24.95 30 days later and every month thereafter if you do not cancel. You also agree to the 14 and 21 day bonus trials to Fast Government Grant CD and Network Agenda for $7.95 and $9.95 a month thereafter should you choose not to cancel. Your credit/debit card will be used to pay for these membership programs. You agree that your account will be charged or debited as applicable. You must separately cancel each program to avoid further charges. You have read and agree to the Privacy Policy / Terms and Conditions and you are authorizing the reoccurring charges on a monthly basis. For questions or to cancel, call 888-249-4806 or 888-651-9818. Customer service hours are available 24 hours a day, 7 days a week. You are not entitled to a refund of the upfront cost of any shipping and handling that may have been charged to you for delivery of said product. Any free trials that may be offered with this product are only free during the said allotted time of the free trial period as outlined above. If you have not canceled the free bonus within the free trial period(s) (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. In order to not be charged any future reoccurring cost, please give ample time (2 business days) to be canceled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.
As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from:
For your security, all transactions on this site are protected with Secure Sockets Layer encryption. By clicking "Submit", I am ordering the Click Money Members Site CD and trial membership for $2.29 S&H, after the 3 day trial period you will be charged a one-time amount of $129.95. In addition, after the 3 day trial I will be charged $24.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Private and Federal Grant CD and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions For questions, call 1-888-249-4806. Customer service hours are now available 24 hours a day, 7 days a week.
Click Money Members Site comes with a 3 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.
Click Money Members also comes with two fast action bonuses, first is a 14 day free trial to Grant Master which gives our clients access to our Grant Resource Center website. This site offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda, an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the services so they can see the value of them for themselves before they are billed for them.
Please contact customer service at the number listed in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support |
Date
15 days ago by 
