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ClearWire Complaints - No service--refuse to cancel

Review all ClearWire complaints

ClearWire
Posted: 2007-11-29 by Ted Johnson [send email]
No service--refuse to cancel
Complaint Rating: 100 % with 5 votes
Company information:
Clearwire
Colorado
United States
http://www.clearwire.com

I subscribed to Clearwire while I lived in Seattle. I asked what would happen if I moved out of the service area & was assured that I could cancel. Now that I'vc moved to Colorado, where there is no service, there ia a $160 cancellation fee!

Clearwire is not to be trusted. I signed understanding that I'd be charged a fee if I cancelled while still living in their service area.
Comments United States Internet Providers
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More ClearWire complaints
ClearWire - Internet Service
ClearWire - Service and business practices!
ClearWire - Clearwire Deceptive Practice
ClearWire - taking money
ClearWire - Refused to Cancel Service
ClearWire - charged after service was canceled
ClearWire - Poor internet service -
ClearWire - Bad service
ClearWire - Cancellation Issues
ClearWire - Horrible, horrible service and they don't care

Comments

280 days ago by Shawnee Rogers [send email]
I have the same exact situation going on right now! I was assured if I moved outside the coverage area I could cancel and now that I cannot get there service anymore they still wont let me cancel! They are trying to charge me like$200 or something like that! I have tried everything to get them to let me cancel, they tell me if i send them documents they will cancel it! But when I send The documents they tell me that those documents arent going to work! I cannot afford to be charged $50 a month for a service I cant use!

They are BY FAR the WORST company I have ever came across! They are nothing more than a scam!!!!!!!

If anyone has any idea of how I can get help please inform me!

DO NOT USE THIS COMPANY!!!!!!! THEY WILL ROB YOU BLIND!!!!!!!!!!!
153 days ago by Jonathan Revere [send email]
I had clearwire for almost a year when I had to move. I moved less than a mile from my previous residence, and I could only get a bar or two if any. I called them and they said their signal gets attenuated at my new house for some unknown reason and they agreed that they could not provide me service, but they were willing to cancel my account for $160 - even though I held up my end of the bargain; I even have documented referalls on my account - HORRIBLE WAY TO TREAT GREAT CUSTOMERS!

WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH.
145 days ago by Michal Graves [send email]
We are in the exact same position. We have a 2 year contract but have only fulfilled 13 months. We asked the local retailer for Clearwire if we could cancel since we were moving to Montana where they don't offer service. They said, "Yes, you can cancel because we don't offer service where you are moving to." We called to cancel and they said we would have to pay a cancellation fee. Cell phone companies can't do this, so why can Clearwire?!!

I am trying to find their contract anywhere on 'My Account' on their website and I can't find anything. Our service has deteriorated and now I have to pay to get rid of their crappy service.

Do not use this company! 100% agreed with everyone else here.

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