Complaint Rating:

Aside from the unfulfilled promise of a fast connection ( I only ever got 1 or 2 bars and even then, it was SLOW), here is my experience with Clearwire.

Well, for starters, I signed up with Clearwire in WA, was NOT told that I was getting an installation fee waiver expressly because I was signing a 2 yr contract (without knowing it) nor that there would be a $200 early termination fee.

When I called to cancel services, I was basically told that it was perfectly OK that their sales reps lie to/deceive customers and that the corporation was not responsible for their employees actions and that because I clicked "I accept" during setup (why would I have known that THAT contract agreement would have been different than what I signed in the store??) that I was screwed. Now, I've worked for companies that told us we were not allowed to deceive customers in ANY way or the company could be sued, so what makes Clearwire so special?

Instead, the "waiver" was presented as an incentive for signing up THAT day. Now, I don't even sign two year contracts with cell phone companies, why would I knowingly sign one with them? Furthermore, I knew I was going to be moving within a few months, so that's another indicator that I had no knowledge of the 2 year contract OR the termination fee.

What have I done about it? Well, I called just about everyone within their system, asked questions like "so, you're telling me that your customer service reps are allowed to lie to customers and scam them and you take no responsibility" and "is that even legal?" Apparently, they can do whatever they damn well like. So, luckily, I signed on using a secondary bank account and have since closed that account completely to avoid any further billing. Once that transaction is complete, I plan to return the modem and I suppose just wait for a bill from a collection agency. I know collection agencies buy out the debt at less than the actual debt amount, so I figure I'd rather pay off a collection agency than give my money to Clearwire. This whole thing is completely unbelievable and all the woman from the accounts dept at Clearwire kept going back to was "did you or did you not click "I accept?" This is insanity!!! I wish I'd read the online reviews prior to signing up!!! In the meantime, I'm going to spread the word about Clearwire to as many people as possible.