misrepresentation of savings
The sales person who sold the phone service promised a $15.00 a month savings to my phone bill. I spoke to them about having a bundled service with Comcast that include phone, internet and TV...they said I would save $15.00 a month and they would take care of every thing else. I was committed to a one year contract by agreeing to their service. It has been a disaster ever since. First my phone was dead, second the technitian told me to go out side and see if there was power(unsrew a box at the front of my house and plug my phone into it and see if there was power). I would not agree to this and asked for a technician to provide this service. If Clear Rate agreed to take care of everything why did my phone not work and why was I going out in below zero temp. to trouoble shoot an issue. They said if a technician came out they were going to have to charge me. I said my phone worked until you came into the picture. They backed down and sent out a technician...there was a problem outside.
I complained when I received my first bill, it was not $15.00 less. With tax it was more than my previous bill. I call and complained and said I was concerned. I had not yet received my Comcast bill and was concerned that that bundled product would be effected. They noted my complaint and said I could call back when I received my Comcast bill. Yesterday, I received my Comcast bill, it went up $23.00 for unbundled product. Now, because of mirespresentation of the Clear Rate sales force, I am not saving $15.00, I am paying $80.00 a month more because I switched to Clear Rate. I called yesterday and complained, I was promised a call back from Shannon and I asked to talk to a supervisor and non of this occured. I want out of the contract without penalty. Clear Rate misrepresented the savings and their service.I want immediate attention to this issue
The complaint has been investigated and resolved to the customer’s satisfaction.
seizing a phone number then no service for 12 days
On The third call they finally told my mother to answer yes to all their questions. They seized her phone number on December 16, 2009. We were not able to get verizion back until December 28, 2009. All of the 12 days my mother had no phone service incoming or outgoing then they have the nerve to send a monthly charge bill of 61.96 includes tax. HOW CAN THIS BE WHEN YOU RECEIVE NO SERVICE? Now we receive a bill for 118.30 a one time charge is added to the amount $99.00 . THis is ridiculous I have filed a complaint with the BBB of Detroit and Eastern MIchigan. Contacted local tv station for help and am going to file a complaint with the Attorney Generals office as this should not happen to anyone else. I think they only have one employee and his name is Nicholas in the office. He gets louder when you ask to speak to supervisor.
The complaint has been investigated and resolved to the customer’s satisfaction.
You have described our situation with this company. Nicolas is loud and it took me an hour to talk to a supervisor named Megan. They are also charging my mom the termination fee. She also lost service, with days to wait for repair. My mom's phone service is noww ith another company in my sister's name. This company is something else with the worst customer service I have ever encountered. She is now being threatened with a collection agency and having to pay court costs etc. Does anyone know what we can do to avoid having to pay this company another rank cent for their terrible service, billing and repair service?
poor service
Clear rate communications is the worst company ever!... They have very poor managment and do not listen to thier customers at all.. They just want their money and keep you as a customer even though your disatisifed with the service. When asking for a manager you are always told they are not available, im sorry but when I call and get bad service and want to...
Read full review of Clear Rate Communications and 5 commentsphone scam
After hearing all the details of the phone service I declined the offer because Verizon was way cheaper than Clear Rate, within the week I received a bill from Clear Rate, they had not only switched my service without my permission but the rate was double what they originally quoted. Now I have called them three times without being able to cancel because...
Read full review of Clear Rate Communications and 8 commentsfraudulent company
I had a customer service rep. Contact me 2 weeks before I moved to another address, offering me a "wonderful" calling package that would "fit all my needs, and save me money". I inquired about moving service, and asked about any fees for switching residences. There were none, or so I was told... I was also supposed to have unlimited nationwide calling, for...
Read full review of Clear Rate Communications and 32 commentsOverview of Clear Rate Communications complaint handling
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Clear Rate Communications phone numbers+1 (877) 877-4799+1 (877) 877-4799Click up if you have successfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number 0 0 users reported that they have successfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number Click up if you have UNsuccessfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number 0 0 users reported that they have UNsuccessfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone numberCustomer Service
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Clear Rate Communications emailsinfo@clearrate.com100%Confidence score: 100%Supportjobs@clearrate.com79%Confidence score: 79%hrbizsales@clearrate.com79%Confidence score: 79%salesrepair@clearrate.com78%Confidence score: 78%support@clearrate.com77%Confidence score: 77%supportnews@clearrate.com76%Confidence score: 76%communication
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Clear Rate Communications headquarters555 S. Old Woodward Ave., Suite 600, Birmingham, Michigan, 48009, United States
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I have had the same issues with Clear Rate. They asked if they could speak to the person who handled the Frontier bill, I thought I was speaking to FRONTIER as that's how they got me to speak to them. To whom do I speak to report them? Does anyone know the phone number? Thanks very much.