Complaint Rating:

Company information:
Planet Fitness
United States
www.planetfitness.com

I was running on the treadmill at my local Planet Fitness. As I was running, an associate began cleaning the treadmill that I was running on with a Big Bird Yellow cloth. She was using it as a duster, and the cloth went on to the running portion of the treadmill causing me to short step and fall forward on the treadmill. I grabbed the side and held on until I could I could pull the stop button. My shoes were squealing on the rubber due to this incident and people in the gym were staring. The associate was laughing when she asked me if I was okay. I angrily responded NO!!! I demanded the number for the corporate office and they gave me a business card for the general manager. I wrote the corporate office an e mail in which I still haven't received a response. The general manager did call back around 6:45 p.m. the next day, I guess they had such a backlog of complaints that it took them all day to contact me. They are absolute classless pricks in every sense of the word. I WILL NEVER set foot inside another Planet Fitness again. I am canceling the membership tomorrow morning. $10 a month is $9.99 more than it's worth.